Testing Internet Access
Before testing Internet Access, verify the following information:
•
Your computer’s IP Address should be in the same IP Subnet as the NetVanta’s
Private Interface
•
Your computer’s default gateway should be the NetVanta’s Private IP Address.
•
Your computer’s DNS settings should be set to those given by your ISP.
You should now be able to access the Internet. If you are unable to do so, please reset
your NetVanta 2054, using the instructions in “Resetting the NetVanta 2054” and re-
execute this document. If you are still unable to do so, follow these instructions to pre-
pare for calling your ISPs technical support.
1)
Attempt to ping the NetVanta’s Private IP
2)
Attempt to ping the ISPs Gateway IP Address from your computer.
3)
If that works, attempt to ping 4.2.2.2 (a root internet server).
If you are able to ping 4.2.2.2, double check your computer’s DNS settings.
If you are able to ping your ISPs gateway, but unable to ping 4.2.2.2, please call your ISP
and report a network outage.
If you are unable to ping your ISPs gateway, please verify with your ISP that your
Internet Service has been activated, and then call AdTran Tech. Support.
If you are unable to ping the NetVanta’s Private IP, please Reset the NetVanta, and reuse
this guide. If you are still unable to ping the NetVanta, please call AdTran Tech. Support.
Note: AdTran Technical Support provides Walk Through and Remote Installation
assistance as a paid service through ACES Service Contracts. If you are interested in
having AdTran configure your NetVanta 2054, please call ACES at 1-888-874-ACES.
