ADTRAN DSU 56/64, User Manual

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Customer Service, Product Support Information, and Training
ADTRAN will replace or repair this product within five years from the date of ship-
ment if the product does not meet its published specification, or if it fails while in ser-
vice.
A return material authorization (RMA) is required prior to returning equipment to
ADTRAN. For service, RMA requests, training, or more information, see the toll-free
contact numbers given below.
Presales Inquiries and Applications Support
Please contact your local distributor, ADTRAN Applications Engineering, or ADT-
RAN Sales:
Post-Sale Support
Please contact your local distributor first. If your local distributor cannot help, please
contact ADTRAN Technical Support and have the unit serial number available.
The Custom Extended Services (ACES) program offers multiple types and levels of ser-
vice plans which allow you to choose the kind of assistance you need. For questions,
call the ACES Help Desk.
Repair and Return
If ADTRAN Technical Support determines that a repair is needed, Technical Support
will coordinate with the Custom and Product Service (CAPS) department to issue an
RMA number. For information regarding equipment currently in house or possible
fees associated with repair, contact CAPS directly at the following number:
Applications Engineering (800) 615-1176
Sales (800) 827-0807
Technical Support (888) 4ADTRAN
ACES Help Desk (888) 874-2237
CAPS Department (256) 963-8722