Service and Warranty
Service:
If you require assistance with the installation, operation, or application of your ADS Technologies, Inc.
product there are several options available to you as described in the technical support section of this
manual. The ADS Technologies technical support and customer service staff can aid in solving many
problems. Our technical support department is available to repair any ADS Technologies product. You
or your dealer must return products to our factory for repair or warranty replacement.
Return/Replacement:
Each individual computer store or dealer sets product returns policies for their customers.
ADS Technologies, Inc. cannot be responsible for the actions or policies set by our dealers. If you desire
to return the product for a refund, you must get the refund from the dealer or store you purchased the
product from. If you purchased the product directly from ADS please see the
“Terms and Conditions of Sale” on the reverse side of your sales invoice.
Returns to ADS Technologies, Inc. are for repair or warranty replacement only. If you need to return
product to ADS Technologies, Inc. for repair or replacement you must follow these steps:
1. Call our Technical Support department at (562) 926-4338 to obtain a Return Merchandise
Authorization (RMA) number.
2. The RMA number is valid for 30 days.
3. Ship the product to the ADS factory with the RMA number marked on the inside and outside of
the package. If there is no RMA number on the package or the RMA number has expired, the
shipment will be refused. ADS will not be liable for lost or mis-shipped products.
4. Replacement product cannot be shipped to you until the defective product has been
received by ADS.
5. Once the product is received at the factory it will be tested and then repaired or replaced.
6. Turn around time is approximately one week. A repaired or replacement product will be shipped
back to you.
Warranty:
This ADS Technologies, Inc. product comes with a One (1) year hardware warranty. ADS Technologies, Inc.
(ADS) warrants this product against defects in material and workmanship for a period of One (1) year from
the date of original purchase from ADS or an authorized ADS dealer. This warranty applies only to the original
purchase of the product and is not transferable. This warranty does not cover any incompatibilities due to the
user’s computer, hardware, software or other related system configuration in which the product interfaces.
Proof of purchase will be required before any warranty consideration by ADS occurs.
This warranty does not cover any damage caused by negligence, non-authorized modifications, or parts
installed without prior written permission from ADS.
This warranty does not apply if the product has been damaged by accident, abuse, or misapplication, nor as a
result of service to the product by anyone other than ADS.
If your ADS product is not in working order, your only recourse is repair or warranty replacement, as
described above. UNDER NO CIRCUMSTANCES will ADS Technologies, Inc. be liable for consequential
damages, including but not limited to any lost savings, lost profits, or any other damages, caused by the use of
any ADS Technologies, Inc. product or inability to use the product, even if the dealer or ADS Technologies, Inc.
has been advised of such liability or other claims. This includes damage to property and, to the extent
permitted by law, damages for personal injury. This warranty is in lieu of all other warranties including implied
warranties of merchantability and fitness for a particular purpose.
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Drive Kit Installation Manual 21
