Product Warranty/Service
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Warranty Policy
Thank you for choosing ADLINK. To understand your rights and enjoy all
the after-sales services we offer, please read the following carefully:
1.
Before using ADLINK’s products please read the user manual and
follow the instructions exactly.
2.
When sending in damaged products for repair, please attach an RMA
application form.
3.
All ADLINK products come with a two-year guarantee, repaired free of
charge.
•
The warranty period starts from the product’s shipment date from
ADLINK’s factory.
•
Peripherals and third-party products not manufactured by ADLINK
will be covered by the original manufacturers’ warranty.
•
End users requiring maintenance services should contact their
local dealers. Local warranty conditions will depend on local
dealers.
4.
This warranty will not cover repair costs due to:
a. Damage caused by not following instructions.
b.
Damage caused by carelessness on the users’ part during product
transportation.
c.
Damage caused by fire, earthquakes, floods, lightening, pollution,
other acts of God, and/or incorrect usage of voltage transformers.
d. Damage caused by unsuitable storage environments (i.e. high
temperatures, high humidity, or volatile chemicals.
e. Damage caused by leakage of battery fluid.
f.
Damage from improper repair by unauthorized technicians.
g. Products with altered and/or damaged serial numbers.
h. Other categories not protected under our guarantees.
5.
Customers are responsible for shipping costs to transport damaged
products to our company or sales office.
6.
To ensure the speed and quality of product repair, please download a
RMA application form from our company website:
www.adlinktech.com. Damaged products with attached RMA forms
receive priority.
For further questions, please contact our FAE staff.
ADLINK: [email protected]
