Problem
Possible Cause
Solution
8. Time of day flashes on and off.
a. Power Outage
a. Reset time of day. Battery may be
depleted. See Front Cover Assembly
9. Error Codes
E1 – Unable to recognize start of
regeneration
E2 – Unexpected stall
E3 – Motor ran to long timed our trying
to reach next cycle position
If other error codes display contact the
factory
a. Control valve has just been serviced
a. Unplug power source jack form the
printed circuit board (black wire) and
plug back in or press and hold NEXT and
REGEN buttons for 3 seconds
b. Foreign matter is lodged in control
valve
b. Check piston and spacer stack
assembly for foreign material
c. High drive forces on piston
c. Replace piston and spacer stack
d. Control valve not in home position
d. Unplug power source jack form the
printed circuit board (black wire) and
plug back in or press and hold NEXT and
REGEN buttons for 3 seconds
e. Motor not inserted fully to engage
piston, motor wires broken or
disconnected, motor failure
e. Check motor and wiring, replace
motor if necessary
f. Drive gear label dirty or damaged,
missing or broken gear
f. Replace or clean gear drive
g. Drive bracket correctly aligned to
back plate
g. Reseat drive bracket properly
h. PC board is damaged or defective
h. Replace PC board
i. PC board incorrectly aligned to drive
bracket
i. Ensure PC board is correctly snapped
on to drive bracket
10. Water leak around tank adapter
a. Improper O-Ring for the tank
a. Replace with correct o-ring
11. Arsenic not reduced with system
a. Bypass valve open or faulty
a. Close bypass valve or replace
b. Untreated water sample
b. Sample water directly after system
c. Internal leak in the system
c. Replace riser tube o-ring
c. Replace piston and spacer stack
d. Insufficient media
d. Improper system size and see #12
e. Water parameters outside of
operating guidelines
e. See operating guidelines pg 3 for pre-
treatment requirements
12. Low level of media
a. Backwash control missing
a. Install proper backwash control
b. Faulty distributor assembly
b. Upper basket, riser tube, lower
distributor assembly cracked or missing
13. Continuous flow to the drain
a. Piston assembly failure
a. Replace piston assembly or remove
debris
b. Motor failure
b. Replace motor
c. Circuit board failure
c. Replace circuit board
d. Power outage
d. Restore power and advance to
service position
14. Pressure loss
a. Iron / Manganese/ Sulfide/ Organic
has fouled media
b. Replace Media and install pre-filter
for fouling contaminants
b. Sediment or sand build up in media
b. Replace Media and install sediment
pre-filter
c. Media compacted from differential
pressure
c. Replace media and repair control
valve to properly operate
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