Further information
Troubleshooting
If you experience problems when installing or using the X-DVI modules, please
check through this section for a possible solution. If your problem is not
listed here and you cannot resolve the issue, then please refer to the ‘Getting
assistance’ section.
No video image is displayed on the remote monitor
• Check the yellow indicators on the local and remote modules while no keys
are pressed on the keyboard and no mouse movements are being made -
both indicators should be continually on when a valid video signal is present.
LOCAL: If the yellow indicator is giving a regular flash (twice per second),
then the video feed to the local module is not valid. Try connecting a DVI
monitor (preferably using the same DVI link cable as used with the local
module) directly to the computer and check for a correct image.
REMOTE: If the yellow indicator is giving a regular flash (twice per second),
then the video feed via the link cable is not valid. If the link cable is long, try
using a short link cable temporarily to check for basic operation.
If the yellow indicators are off, then the link cable is not properly connected.
• Once you have verified that a valid video signal is present at the remote
module, try adjusting the video compensation setting. See
Video image
compensation
for details.
The video image is showing some small flickering of the pixels
• The combination of cable length and screen resolution may be causing data
errors that the video monitor cannot currently resolve. Try adjusting the
video compensation setting. See
Video image compensation
for details.
Getting assistance
If you are still experiencing problems after checking the list of solutions in the
Troubleshooting section then we provide a number of other solutions:
•
Adder Technology website
–
www.adder.com
Check the Support section of our website for the latest solutions and driver
files.
•
–
•
Fax
in the UK:
01954 780081
in the US:
+1 888 275 1117
•
Phone
in the UK:
01954 780044
in the US:
+1 888 275 3337
MK