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Locating Your Snap Server on Your Network

Snap Server 110/210 User Guide

Windows Users

Windows 2000 and Me

The Snap Server should automatically appear in My Network Places under

Workgroup if the default setup was accepted during installation. If it does not

appear, follow the steps described here:

On the Start menu, click

Search

and then

For Files or Folders

In the Search Results window, select

Computers

In the Search for Computers dialog

box, enter the server name and

click

Search Now

. By default your

server name is based on the server

number. For example, a Snap

Server with the server number

30123 would by default be named

SNAP30123.

Wait for the server to appear (you

may need to try again after a few

minutes if you have just turned on

the server).

Double-click the Snap Server icon

to see a folder that represents the

network disk drive(s).

Windows XP

The Snap Server should automatically appear in My Network Places under

Workgroup if the default setup was accepted during installation. If it does not

appear, follow the

steps described here:

On the Start menu, click

Search

and then

Computers or People

In What Are You Looking For, select

Computers on the Network

Summary of Contents for Snap Server 110

Page 1: ...User Guide for Snap Server 110 and 210 ...

Page 2: ...tscape Communications Corp AppleShare AppleTalk Macintosh and MacOS are registered trademarks of Apple Computer BakBone and NetVault are trademarks of BakBone Software AIX is a registered trademark of IBM Corporation OpenView and HP UX are trademarks or registered trademarks of Hewlett Packard Company BrightStor Unicenter TNG ARCserve eTrust and Unicenter are trademarks or registered trademarks of...

Page 3: ...XEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE All other Lice...

Page 4: ... national or resident of any country to which the U S embargoes goods or to anyone on the U S Treasury Department s list of Specially Designated Nationals or the U S Commerce Department s Table of Denial Orders You agree to ascertain necessary licensing procedures and obtain required licenses before exporting or re exporting either You also agree to indemnify Adaptec and assume all financial respo...

Page 5: ... Initial Setup Wizard 11 Server Name 12 Date Time Settings 12 Changing the Administration Password 12 Reclaiming Snapshot Space 12 Server Registration 13 Locating Your Snap Server on Your Network 13 Windows Users 14 Macintosh Users 17 Connecting from the Web 18 Connecting from an NFS Mount 19 Connecting from an FTP Application 19 Chapter 2 Using Your Snap Server 21 Using the Administration Tool 21...

Page 6: ...s 39 Assigning Disk Usage Quotas 40 Accessing the Snap Server with GUEST Privileges 41 Setting Up Notification via Email 42 Adding SnapExtensions 43 Setting up Data Protection Schedules 44 Scheduling Snapshots 44 Scheduling Antivirus Scans 44 Creating a Disaster Recovery Image 45 Using your Snap Server as a Print Server 45 Configuring the Printer on the Snap Server 45 Adding the Network Printer to...

Page 7: ...entions Note A note presents time saving shortcuts or ancillary information related to the main topic Caution A caution alerts you to potential hardware or software hazards in the configuration or operation of Snap Servers Document Organization This document is organized as follows Chapter 1 Installing the Snap Server shows you the basics of installing your Snap Server onto your network Chapter 2 ...

Page 8: ...ust substitute a value Courier Bold Commands you enter in a command line interface Title Description Snap Server 110 210 Quick Start Guide Installation and initial configuration instructions for the Snap Server 110 and Snap Server 210 Configuration and Hardware Options Guide Detailed hardware configuration options and specification information about all Snap Servers GuardianOS UI Web Help Help for...

Page 9: ...com kb Simply type in your question to view a list of possible resolutions to known issues However if none of the listed topics resolves your inquiry you can forward the question to our technical support department who will then email you a response To obtain additional service or technical support for your Snap Server call 1 408 934 7274 ...

Page 10: ...4 Snap Server 110 210 User Guide ...

Page 11: ...the Snap Server Installing a Snap Server is a simple 4 step process Step 1 Connect the Snap Server to your network and to a power source Step 2 Turn the server on Step 3 Assign the server an IP address if necessary and connect to the server for the first time Step 4 Configure your server ...

Page 12: ... Power Button when the server is fully booted and running normally 3 Power LED The Power LED indicates whether power to the Snap Server is ON or OFF Solid green Server is ON Off Server is OFF 4 Status LED The Status LED indicates whether the server is operating normally Blinking green System is operating normally Blinking amber Thermal or other system problem 5 Network LED The Network LED indicate...

Page 13: ...ngton Lock Connector The Kensington Lock slot can be used to secure a Kensington lock on your Snap Server For more information about Kensington locks see the Kensington Web site at www kensington com 8 Power Connector Connect your external power supply to the Power Connector Then connect the power cord to an AC power source 9 USB Ports 4 Four USB ports are available for connecting an APC USB UPS a...

Page 14: ... When the Status light starts blinking at a steady rate about once a second the startup is complete Turning Off Your Snap Server To turn off your Snap Server 1 Press the Power Button until the Status light blinks three times about one second Release the button and wait for the lights to turn off 2 After you turn off the Snap Server the lights remain lit while the server completes its shutdown You ...

Page 15: ...ect to the server In a Web browser enter the following URL http SNAPnnnnnn where nnnnnn is the server number 3 Press Enter The Web View screen opens Click the Administration link Note If the Web View screen does not open perform the Connect to a Snap Server Using Snap Server Manager procedure 4 Log into the Administration Tool In the login dialog box enter admin as the user name and admin as the p...

Page 16: ...n to run SSM on a Macintosh client you must upgrade the client to MacOS 10 2 or higher required for JRE 1 4 0 or higher support Upon startup SSM displays the IP address of each Snap Server on its local network segment 2 Launch SSM Once you have installed SSM launch it using one of the methods described in the following table Operating System Procedure Microsoft Windows 98 NT XP 2000 2003 Vista Cli...

Page 17: ...ole In the SSM console right click a server name and select Launch Web Administration 5 Log into the Administration Tool Click the Administration link and in the login dialog box enter admin as the user name and admin as the password then click OK 6 Complete the Initial Setup Wizard For instructions on using the Initial Setup Wizard see the next section Step 4 Configure your Server Using the Initi...

Page 18: ...A password must consist of 1 to 15 alphanumeric characters and is case sensitive Reclaiming Snapshot Space A Snapshot is a point in time image of your volume On all Snap Servers 20 of the default volume space is reserved in case you want to use Snapshots for backup and recovery purposes for more information about using Snapshots see the Snapshots topic in the GuardianOS online Help The Snapshot ut...

Page 19: ...Snap Server on Your Network Once installed on your network the Snap Server appears as a server with a shared folder You can use it to organize and store files in the same way that you use the folders on your local hard disk drive In general you can use the following guidelines to connect to the Snap Server These guidelines are described in more detail on the following pages To connect to the serve...

Page 20: ...ch Now By default your server name is based on the server number For example a Snap Server with the server number 30123 would by default be named SNAP30123 4 Wait for the server to appear you may need to try again after a few minutes if you have just turned on the server 5 Double click the Snap Server icon to see a folder that represents the network disk drive s Windows XP The Snap Server should a...

Page 21: ... not appear follow the steps described here 1 On the Start menu click Search and then For Files or Folders 2 In the Search Results window select Network in the address bar s search context drop down menu Note A message may appear in the window indicating that Network Discovery is disabled To enable it click the message and select the appropriate icon If Discovery is not turned on you will not be a...

Page 22: ...on the server 4 Double click the Snap Server icon to see a folder that represents the network disk drive s Mapping a Drive in Windows You can also connect to your Snap Server by mapping a drive to a directory on the server The procedure to map a drive is essentially the same for all versions of the Windows though some of the names change slightly from version to version e g My Computer in NT 2000 ...

Page 23: ...ough the list of servers in the Select a file server list and select your Snap Server then click OK 4 When asked for a user name or password click GUEST then click OK 5 In the server dialog box select SHARE1 on SNAPnnnnnn 6 Click OK to mount the server on your desktop To connect to the Snap Server using a MacOS 10 x 1 From the Finder click Connect to Server from the Go menu 2 In the Connect to Ser...

Page 24: ... dialog box will be displayed Choose the share to connect to A network icon should appear on your desktop for the share Note If you configured your Mac not to show drives on the desktop you can find the Snap Server by selecting File New Finder Window in the menu bar 3 To access files on the server double click the icon for the share A Finder window will display the contents of the share and your S...

Page 25: ...istrator Guide on your user CD Connecting from an FTP Application To connect to the server using FTP 1 Type the server s name or IP address in your FTP program s Location or Address box To connect via a command line type ftp server_name To connect via a Web browser type ftp server_name where server_name is the name or IP address of the server 2 Press Enter This connects you to the server s FTP roo...

Page 26: ...Locating Your Snap Server on Your Network 20 Snap Server 110 210 User Guide ...

Page 27: ...nline Help or reference the Administrator Guide on your User CD Using the Administration Tool Connecting to the Home Page To display the Snap Server Home page start your Web browser enter the server s name or IP address in the Address or Location box and press Enter From the Home page you can Click a Share icon to access the folders and files within that share Click the Change Password link to cha...

Page 28: ...o the following opens displaying status information about your server and a site map of the different GuardianOS menus The screen contains three major activity areas Menu bar Browser buttons Main panel Activity Area Description Menu bar The menu bar displays six tabs Click one to open the menu for that set of functions The options will appear below the menu bar and in the screen s main panel ...

Page 29: ...e or IP address link SnapExtensions Click to open the SnapExtensions screen where you can configure or manage licenses for third party software Help Click to open the online help for the Administration Tool Contact Us Click to open a screen where you can access online Technical Support for your Snap Server Main panel When a Menu Bar tab is selected the functions associated with that tab are displa...

Page 30: ...trong encryption so that no passwords cross the network in clear text Caution SSH is disabled by default and should only be enabled to install or start a supported backup agent or under the direction of a technical support representative To maintain security disable SSH immediately after the task is complete Configure UPS as your power source Adaptec recommends that you use an APC brand UPS as a p...

Page 31: ...s that do not fully support Unicode Register your server Register your server to receive Adaptec Trusted Services and support to create and track service requests to download software updates and to receive exclusive promotional offers Use the Network Tab to View network settings for your Snap Server The Network Information link allows you to view the current network configuration Assign a static ...

Page 32: ...nternet protocol that provides a way to exchange files between computers on the Internet You can also allow disallow Anonymous Users to access your server via the web Configure the Snap Server as an SNMP agent Use the SNMP link to enable disable SNMP Simple NetWork Management Protocol a system to monitor and manage network devices such as computers routers bridges and hubs Configure web browser ac...

Page 33: ...configuration on your server Assign Quotas The Quotas link opens a page where you can set limits to the amount of space different users have available on the volume For more information about assigning quotas see page 40 Schedule a Snapshot The Snapshots link opens a page where you can schedule a snapshot of your volume to be used for backup or recovery purposes For more information about Snapshot...

Page 34: ...eate users and groups on the Snap Server and you can specify their access privileges Assign a security model to your volume The SnapTrees link opens a page where you can assign either a Windows or a UNIX style security model to the volume The security model determines the file level security scheme that will apply to files and folders within the volume or SnapTree directory New volumes default to ...

Page 35: ... The amount of space remaining on your volume s Volume Usage The number of users who are logged into the Snap Server Active Users The number of open files on the server Open Files A list of server activities including errors warnings and other information Event Log A list of USB tape backup devices attached to the server Tape Send system information to Adaptec Click the Support link to open a page...

Page 36: ...s in the Snap Server s hosts file Reset your server to factory defaults Click the Factory Defaults link to reset your server settings network configuration system settings access settings to the factory defaults Create a recovery image Click the Disaster Recovery link to open a page where you can create a recovery image of the server volume select to recover server specific settings or select to r...

Page 37: ...tions in Connect to a Snap Server Using Snap Server Manager SSM on page 10 Using SSM to License Multiple Snap Servers You are automatically licensed to use SSM with a single server at a time However if you use SSM to manage multiple servers you must purchase a license for each server Registering your Snap Servers first will streamline the license acquisition process 1 Purchase a license for each S...

Page 38: ...g box click Enter License paste the keys in the space provided and then click OK The licensed state should now read licensed Using SSM to Manage Multiple Snap Servers If you have more than one Snap Server on your network you can use SSM to manage them all at the same time Some of the multiserver management features include Simultaneous application of settings to server groups You can organize Guar...

Page 39: ...Anyone who can connect to the Snap Server from your network or from the Internet can access any of the server s files If you are concerned about the security of your files you will want to set up users and access restrictions Enabling email notification Enabling third party software Setting up data protection schedules Configuring your server to be a print server Modifying Your Server Settings Whe...

Page 40: ...e If you choose to preserve Snapshot space and later decide that you do not plan to use snapshots or you want to change the amount of space set aside you can modify or remove the space allotted by going to Storage Volumes clicking the volume then changing the volume size Changing Disk Configuration Your Snap Server s disk configuration was preset at the factory and the default disk settings depend...

Page 41: ... RAID 0 2 drive stripe single large volume The two disk drives are combined into one larger disk and data is striped across the disks This is the default configuration It provides the best performance but does not provide data protection RAID 0 JBOD two independent volumes Each of the two disk drives is configured as a 1 drive RAID 0 RAID 1 One disk duplicates the data stored on the other disk Thi...

Page 42: ...guration and simply add subdirectories folders and files to the default SHARE1 or you can create new shares if your environment requires a more complex configuration e g you want to restrict access to or hide certain shares To create a new share navigate to Security Shares in the Administration Tool and click New Provide the required name location and security model information about the new share...

Page 43: ... and folders on your Snap Server consists of the following three steps 1 Define the Snap Server users 2 Assign user access 3 Assign disk usage quotas Defining Snap Server Users Before you can give or deny access to a server you need to identify the users The Snap Server by default provides a set of pre defined users and groups Your server also allows you to use pre existing Network Users or to def...

Page 44: ...fy user access for Windows Workgroup or Macintosh clients create local accounts on the Snap Server that match those used to log into client workstations This strategy allows users to bypass the login procedure when accessing the Snap Server To define Local Users click Security Local Users then click New You can use other buttons on this page to manage Local Users Defining User Groups You can defin...

Page 45: ...e instructions to select or create a share and to give or restrict access to that share Access to Files and Folders If desired you can assign the following access permissions to specific files and folders on your Snap Server For example you may have a network share open for full access by EVERYONE You can prevent certain files or folders from being overwritten by changing their access rights from ...

Page 46: ...erties and select the Security tab 2 Click the Edit button then add or remove users and groups and assign permissions to each When you have finished click OK 3 If you want this folder automatically to inherit the permissions of the parent folder return to the Security tab select the Advanced button click Edit and click to place a check in the Allow inheritable permissions from this object s parent...

Page 47: ...ve or choose the No Limit selection if you want the user to have no quota Click OK If you have enabled the Snap Server email notification feature see Setting Up Notification via Email on page 42 the server informs you whenever users fill up their available disk space Accessing the Snap Server with GUEST Privileges By default a Snap Server has a predefined local user named GUEST that if enabled all...

Page 48: ...tration Tool select Server Email Notification 2 Click to put a check in the Enable Email Notification box 3 Fill in the IP Address of the server the email address of the sender and the email addresses of people you want to receive the notifications 4 Put checks in the boxes of all events you want to trigger email notifications and click OK Note You may want to send a test email to confirm your set...

Page 49: ...ee the online Help BakBone NetVault Preinstalled backup software that requires a license to activate For information on installing and configuring NetVault see the documentation included with the NetVault CD that shipped with your Snap Server NDMP Network Data Management Protocol Server Preinstalled NDMP agent that allows the Snap Server to participate in NDMP based backup solutions To enable the ...

Page 50: ...ns screen 3 Click CA Antivirus again and click the configuration link to launch the eTrust administration user interface for configuration and scheduling of virus scans and virus signature file updates For more infomation about scheduling antivirus scans see the CA eTrust Antivirus Software topic in the Administration Tool s online Help or the Administrator Guide on your User CD iSCSI Internet SCS...

Page 51: ...s Client machines connect to the Snap Server over the network and share the printers You can pause or resume the printer and monitor or cancel print jobs using the Administration Tool Configuring your Snap Server as a print server is a two part process First configure the printer on the Snap Server Next configure the client to print via the Snap Server Configuring the Printer on the Snap Server 1 ...

Page 52: ...u are using IPP enter the exact path as follows in the URL field http servername 631 printers sharename where servername is the name or IP address of your Snap Server and sharename is the name of the printer Note 631 is the IPP port number If you experience difficulty adding the printer try the following 1 Navigate to Start Run and enter the server name as follows servername 2 After a delay you ma...

Page 53: ...and check the status of or cancel print jobs from the Snap Server s Administration Tool To Cancel Print Jobs 1 Navigate to Server Printing and click the Status link next to your printer to open the Job Status window and see your print job queue 2 To cancel a print job click to put a check in the box next to the job you want to remove and click Cancel Selected Jobs You can select to cancel multiple...

Page 54: ...ormation from both the Administration Tool and the client machines 1 Disconnect the printer cable from the Snap Server 2 In the Administration Tool navigate to Server Printing In the list of printers the status of printer you just removed should appear as Offline 3 Click the printer link to open the Edit Printer page then click the Delete button to delete the printer ...

Page 55: ...station or remote server with a backup device such as a tape drive or hard drive connected to the workstation or remote server For information on the currently supported backup applications see the Third Party Backup Applications topic in the GuardianOS online Help How can I back up my system settings In addition to backing up the data stored on the Snap Server you may also back up its system and ...

Page 56: ...on your disks While the server is running and fully booted push the reset button with a paperclip The server will reboot and perform a limited reset to defaults including the following Clears user defined settings such as DHCP configuration Resets the server name to its default setting SNAP server number Resets network speed and bonding settings to their defaults Resets the Administrator password ...

Page 57: ...l Notification screen and 2 the first email address listed in the Recipient s field populates the Admin Email Address field on the Support screen Complete the following fields as appropriate then click OK Text Field Description Subject Required Enter a concise description that identifies the issue Case Required Select New Case if you are emailing technical support for the first time Select Existin...

Page 58: ...Phone Home Support 52 Snap Server 110 210 User Guide ...

Page 59: ...ppleTalk Filing Protocol A Local Area Network LAN architecture built into all Apple Macintosh computers agent A program that performs some information gathering or processing task in the background Snap Servers support Data Protection Agents and can be configured as SNMP agents AllLocalUsers group The default group for all local users on Snap Servers Local users are set up by the Snap Server admin...

Page 60: ...resses on a computer network Each system that connects to the Internet intranet needs a unique IP address The Snap Server can be configured to perform as a DHCP server and assign IP addresses with a single subnet directory A virtual folder used to organize files Also called a folder disaster recovery A strategy that allows a company to return to normal activities after a catastrophic interruption ...

Page 61: ...omputers on the Internet By default a Snap Server is set up to be an FTP server GID group IDs On a Snap Server the unique ID assigned to each group for security purposes GuardianOSImage gsu An image file used to upgrade the GuardianOS hidden share A share that restricts the display of the share via the Windows SMB Web View HTTP HTTPS FTP and AFP protocols host name The unique name by which a compu...

Page 62: ...int requests can travel over your company s intranet or over the Internet JBOD Just a Bunch of Disks Disks that are left as independent volumes not configured into a RAID array JVM Java Virtual Machine Software that converts Java bytecode into machine language and executes it A JVM allows an application such as Snap Server Manager written in Java to run on any operating system LED Light Emitting D...

Page 63: ...n NetVault for GuardianOS A comprehensive backup solution that is preinstalled on Snap Servers running GuardianOS 2 6 or higher to support backup and restore operations to a local tape drive NFS Network File System A client server application that allows a computer user to view and optionally store and update files on a remote computer as though they were on the user s own computer The user s syst...

Page 64: ...orage system Different RAID types provide different levels of data protection RAID 0 Striped Distributes data evenly among all disks in the array This technique called data striping results in fast access speeds because it uses multiple physical devices to store the data However RAID 0 offers no redundancy and does not accept hot spares If a single disk drive fails every file in the RAID is render...

Page 65: ...r assigned by the manufacturer at the factory server number A numeric derived from the MAC address of your Snap Server s primary Ethernet port that is used to uniquely identify a Snap Server share A virtual folder that maps to the root of a volume or a directory on the volume Permissions are assigned to a share that determine access for specific users and groups share access Permissions granted or...

Page 66: ...to all current snapshots at the same directory level as the original share on which it is based SnapTree Directory A directory residing in the root of a volume that is assigned a Windows or UNIX style security model The security model determines the file level security scheme that will apply to files folders and subdirectories within the SnapTree directory SNMP Simple Network Management Protocol A...

Page 67: ...r web browser UID User IDs A unique ID assigned to each user on a Snap Server for security purposes UNC Universal Naming Convention In a network a way to identify a shared file in a computer without having to specify or know the storage device it is on In the Windows OS the UNC name format is as follows server_name share_name path file_name UPS Uninterruptable Power Supply A device that allows a c...

Page 68: ...t the validity of user credentials Other systems use encrypted challenges to respond to CIFS SMB clients that request access to a share WINS Windows Internet Naming Service The server that locates network resources in a TCP IP based Windows network by automatically configuring and maintaining the name and IP address mapping tables workgroup A collection of computers that are grouped for sharing re...

Page 69: ...29 Administration Password 12 Administration Tool 9 Browser buttons 23 Home page 21 Interface 21 Maintenance tab 30 Menu bar 22 Monitor tab 29 Network tab 25 Security tab 28 Server tab 24 Storage tab 27 Anonymous User 26 B Backing Up Server 49 System settings 49 BakBone NetVault 43 Browser Buttons 23 C CA eTrust Antivirus 43 Scheduling Scans 44 Chooser Macintosh 13 Connecting to a Snap Server FTP ...

Page 70: ... options 35 Disk Drive Information 27 Disk LED 6 Disk Mirroring 35 disk quotas see Quotas Disk Striping 35 Disks Units 27 DRImage 45 Dynamic IP Address 25 E Email Notification 24 42 Ethernet Cable 7 Ethernet Port 7 Event Log 29 F Factory Defaults 30 50 FTP 26 FTP connecting with 13 G Groups Access to files and folders 39 Defining user groups 38 Pre defined 37 GUEST 41 49 Guest Macintosh 17 H Host ...

Page 71: ...P Server 43 Network Connecting to 7 Settings 25 Network Browser Macintosh 13 Network LED 6 NFS connecting with 13 Notification 42 O Open Files 29 OS Update 30 P Permissions assigning 39 Phone Home Support 51 Power Button 6 Power Connector 7 Power LED 6 Power Off 8 Power On 8 Power Supply Retainer Clip 7 Print Server Adding the Network Printer to the Client 46 Adding the Print Server to a Client Ma...

Page 72: ...ettings 24 Modifying 33 Service Port 7 Setup wizard see Initial Setup Wizard Shared Folders 39 Shares 27 28 Shares creating 36 Shut Down 8 30 Snap EDR Agent 43 Snap Finder 23 Snap Server Connecting to 8 Customizing 33 Locating on Network 13 Snap Server Manager 43 Installing 10 Launching 10 Supported Platforms 10 Using to connect to the network 10 Using to license multiple snap servers 31 Using to ...

Page 73: ... UPS 8 24 USB Ports 7 User Information 29 Users Access to files and folders 39 Access to network shares 39 Accessing as guest 41 Defining 37 Local Users 38 Network 38 Pre definted 37 Usage quotas 40 Windows domain security 38 V Volumes 27 Usage 29 W Web Browser connecting with 13 Web View 9 Windows 26 28 ...

Page 74: ...68 Snap Server 110 210 User Guide ...

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