iii
Adaptec Customer Support
If you have questions about installing or using your Adaptec product, check this
document first—you will find answers to most of your questions here. If you need
further assistance, use the support options listed below.
Technical Support Identification (TSID) Number
■
Before contacting Technical Support, you need your unique 12-digit TSID
number. The TSID number identifies your product and support status.
■
The TSID number is included on two white, bar-coded labels, like the example
below.
■
Affix a copy of the TSID label to the cover of your Installation Guide so that you
don’t lose it.
Support Options
■
Search the Adaptec Support Knowledgebase (ASK) at
ask.adaptec.com
for
articles, troubleshooting tips, and frequently asked questions for your product.
■
For support via Email, submit your question to Adaptec’s Technical Support
Specialists at
ask.adaptec.com
.
■
For support via telephone, consult the Read This! card included in your product
package, or find the technical support telephone number on
www.adaptec.com
.
DuraStor 6200S and 7200S.book Page iii Tuesday, July 9, 2002 3:25 PM