●
3
Adaptec Customer Support
If you have questions about installing or using your Adaptec product, check this
document first—you will find answers to most of your questions. If you need
further assistance, use the support options listed below. To expedite your service,
have your computer in front of you.
Technical Support Identification (TSID) Number
●
Before contacting Technical Support, you need your unique 12-digit TSID
number. The TSID number identifies your product and support status.
●
The TSID number is included on a white, bar-coded label, like this example:
North America
●
Visit our Web site at
www.adaptec.com
.
●
Search the Adaptec Support Knowledgebase (ASK) at
ask.adaptec.com
for
articles, troubleshooting tips, and frequently asked questions for your product.
●
For information about Adaptec’s support options, call +1 408-957-2550,
24 hours per day, 7 days per week. To speak with a Technical Support
Specialist,
●
For
Hardware
products call +1 408-934-7274,
Monday to Friday, 3:00
A
.
M
. to 5:00
P
.
M
., Pacific Time.
●
For
RAID and Fibre Channel
products call +1 321-207-2000,
Monday to Friday, 3:00
A
.
M
. to 5:00
P
.
M
., Pacific Time.
●
For support via e-mail, submit your question at
ask.adaptec.com
.
●
You can order Adaptec products, including accessories and cables, by calling
+1 408-957-7274. Or, you can order cables online at
www.adaptec.com/buy-cables
.
Europe
●
Visit our Web site at
www.adaptec-europe.com
.
●
German:
Call +49 89 43 66 55 22, Monday to Friday, 9:00 to 17:00, CET. For
support via e-mail, submit your question at
ask-de.adaptec.com
.
●
French:
Call +49 89 43 66 55 33, Monday to Friday, 9:00 to 17:00, CET. For
support via e-mail, submit your question at
ask-fr.adaptec.com
.
●
English:
Call +49 89 43 66 55 44, Monday to Friday, 9:00 to 17:00, GMT. For
support via e-mail, submit your question at
ask.adaptec.com
.
●
You can order Adaptec cables online at
www.adaptec.com/buy-cables
.
Japan
●
Visit our Web site at
www.adaptec.co.jp
.
●
Call +81 3 5308 6120, Monday–Friday, 9:00
A
.
M
. to 12:00
P
.
M
and 1:00
P
.
M
. to
6:00
P
.
M
.
