Carrier grade groomerII – installation guide
Appendix A:
Warranty and support
A.1
Warranty
The standard warranty of 1 year applies to all GroomerII components. All cover is
return to supplier.
NOTE
Please contact Aculab for warranty enquiries.
The standard warranty does not cover damage, deterioration or malfunction resulting
from :
•
Accident, misuse, neglect, fire, water, lighting, or other acts of nature,
unauthorized product modification, or failure to follow instructions supplied with
the product.
•
Repair or attempted repair by anyone not authorized by Aculab.
•
Causes external to the product such as electric power fluctuations or failure.
•
Normal wear and tear.
•
Any other causes which do not relate to a product defect.
A.2
Returns procedure
Under the standard warranty, a faulty Groomer should be returned to Aculab by
following the RMA procedure.
In some cases Aculab technical support may be able confirm the nature of the fault
before return.
A.3
Spare parts and accessories
Please take a note of the serial number on the Groomer when contacting Aculab for
spare parts, and ensure you mention the parts are for a 2U Groomer chassis.
The serial number is normally located behind the front bezel, and has the format
Gxxxxxx.
Spare and replacement power modules and power cords are available from Aculab.
E1 75 Ohm BNC adapters are available from Aculab.
A.4
Contact information
Warranty and support information is provided with your GroomerII system. Your
warranty and support terms will include any specific contact details.
A.5
Aculab technical support
Always have the serial number available prior to contacting technical support.
NOTE
Please contact Aculab technical support for first line technical support
enquiries.
General Groomer documentation is available from :
Web :
www.aculab.com
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