18
19
If your AcuRite product does not operate properly after trying
the troubleshooting steps, visit www.AcuRite.com or call
(877) 221-1252 for assistance.
Problem
Possible Solution
Cannot access data
online or on the
AcuRite mobile app
• Verify under Status that data was received from the
indoor display. The timestamp should update every
18-36 seconds.
• Verify that you created an account or logged into an
existing account at www.MyAcuRite.com or in the
AcuRite app, and that you input the display’s
DEVICE ID as a part of the account setup.
• Verify the PC that the display is connected to is
always powered ON.
• Verify the PC that the display is connected to is
always connected to the internet.
• Verify that the display’s DEVICE ID is entered
correctly in the PC Connect software on your PC.
• Verify that “Sharing” is enabled in the PC Connect
software on your PC.
• Verify that the display’s DEVICE ID is correct in your
www.MyAcuRite.com and/or AcuRite mobile app account.
• Follow on-screen troubleshooting steps in the PC
Connect software.
No data received from
indoor display
• Verify that the USB cable is securely connected to the
display AND to the PC.
• Verify the display is powered ON.
• Restart the PC Connect software.
• Unplug the USB cable from the PC for 1 minute,
then plug the cable back in again.
• USB port may be malfunctioning, try using a different
USB port.
Troubleshooting
Care & Maintenance
Display Care
Clean with a soft, damp cloth. Do not use caustic cleaners or abrasives. Keep away
from dust, dirt and moisture. Clean ventilation ports regularly with a gentle puff of air.
5-in-1 Sensor Care
Clean the Sensor
Clean with a soft damp cloth. Do not use caustic cleaners or abrasives that will mar the
polished surfaces of the rain collection funnel or the solar cell. Scratches will result in
decreased performance and reliability.
Insect Prevention
Insects may cause obstructions and interrupt data by nesting in or on the 5-in-1 sensor.
To limit this problem, spray sensor with a household insect repellent. Consult the insect
repellent instructions prior to use.
Snow & Freezing Weather
The 5-in-1 sensor will not be damaged by freezing conditions. NOTE: If the rain collec-
tor cup fills with snow and then melts, it will register as rain on the display.
Clean the Rain Collector Cup
Remove and empty rain collector debris filter. The debris filter is located in the rain col-
lector funnel. Remove from the top by gently squeezing and pulling out.
Clean the Wind Vane & Anemometer
Remove foreign matter from the outside of the sensor for free movement of the wind
vane and anemometer. If needed, use a small amount of spray lubricant, clear silicone
or graphite powder on the anemometer for improved movement.
Calibration
The indoor / outdoor temperature and humidity readings, and barometric
pressure can be calibrated on the display to improve accuracy. Calibration can
improve accuracy when sensor placement or environmental factors impact the
data accuracy.
1. To access calibration mode, press AND HOLD the “
T
”, “SET”, and “
V
”
buttons simultaneously for at least 5 seconds.
2. To adjust the currently selected (flashing) item, press and release the “
T
“
or “
V
“ buttons to calibrate the data value higher or lower from the actual
reading.
3. To save your adjustments, press and release the “SET” button to adjust the
next preference. The “ ” icon will remain illuminated next to calibrated
values.
