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BASIC TROUBLESHOOTING
PROBLEM
: The console does not light up.
SOLUTION
: Verify the following:
s
The outlet the machine is plugged into is functional. Double
check that the breaker has not tripped.
s
The correct power cord is being used. Only use the power
cord included or provided by Customer Tech Support.
s
The power cord is not pinched or damaged and is properly
plugged into the outlet AND the machine.
s
The power switch is turned to the ON position (may not apply
to all models).
s
Turn off the machine and unplug power cord. Remove the
console and check that all connections to the console are
secure and not damaged or pinched.
s
If your console uses batteries, they may need to be replaced.
PROBLEM
: The console lights up but the Time/RPM’s do not
count.
SOLUTION
: Verify the following:
s
Turn off machine and unplug power cord. Remove the console
and check that all connections to the console are secure and
not damaged or pinched.
s
If doing the above does not fix the problem, the speed sensor
and/or magnet may have become dislodged or damaged.
PROBLEM
: The resistance levels seem to be
incorrect, seeming too hard or too easy.
SOLUTION
: Verify the following:
s
The correct power cord is being used. Only
use the power cord provided or authorized by
Customer Tech Support.
s
Reset the console and allow the resistance to
reset to the default position. Restart and retry
the resistance levels.
PROBLEM
: The roller wheels appear to be leaving
particles on the guide rails.
SOLUTION
: This is considered normal wear of the
elliptical wheels. To remove, simply wipe off the roller
wheels and guide rails with a damp cloth.
PROBLEM
: The elliptical makes a squeaking or
chirping noise.
SOLUTION
: Verify the following:
s
The elliptical is on a level surface.
s
Loosen all bolts attached during the assembly
process, grease the threads, and tighten again.
s
Apply a lithium-based grease to the top surface
of the guiderails.
COMMON PRODUCT QUESTIONS
ARE THE SOUNDS MY ELLIPTICAL MAKES NORMAL?
Our ellipticals are some of the quietest available because they use belt drives and friction free magnetic resistance. We use the
highest grade bearings and belts to minimize noise. However, because the resistance system itself is so quiet, you will occasionally
hear other slight mechanical noises. Unlike older, louder technologies, there are no fans, friction belts, or alternator noises to mask
these sounds on our ellipticals. These mechanical noises, which may or may not be intermittent, are normal and are caused by the
transfer of significant amounts of energy to a rapidly spinning flywheel. All bearings, belts and other rotating parts will generate some
noise which will transmit through the casing and frame. It is also normal for these sounds to change slightly during a workout and over
time because of thermal expansion of the parts.
WHY IS THE ELLIPTICAL I HAD DELIVERED LOUDER THAN THE ONE AT THE STORE?
All fitness products seem quieter in a large store showroom because there is generally more background noise than in your home.
Also, there will be less reverberation on a carpeted concrete floor than on a wood overlay floor. Sometimes a heavy rubber mat will
help reduce reverberation through the floor. If a fitness product is placed close to a wall, there will be more reflected noise.
HOW LONG WILL THE DRIVE BELT LAST?
The computer modeling we have done indicated virtually thousands of maintenance free hours. Belts are now commonly used in far
more demanding applications such as motorcycle drives.
CAN I MOVE THE TRAINER EASILY ONCE IT IS ASSEMBLED?
Your elliptical has a pair of transport wheels built into the front stabilizer tube. Please follow the MOVING THE ELLIPTICAL section
to transport your elliptical. It is important that you place your elliptical in a comfortable and inviting room. Your elliptical is designed to
use minimal floor space. Many people will place their ellipticals facing the TV or a picture window. If at all possible, avoid putting your
elliptical in a unfinished basement. To make exercise a desirable daily activity for you, the elliptical should be in a comfortable setting.
CAN I PEDAL BACKWARDS ON MY ELLIPTICAL?
Your elliptical allows you to pedal both forward and backwards to exercise and strengthen a wider range of muscles.
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