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Frequently Asked Questions
ScreenBeam displays a screen that seems to be larger than my TV can
handle. How can I fix this?
Hover the computer’s cursor over the ScreenBeam icon in Windows system tray
at the bottom right of the desktop. A menu will appear. From the menu, select
Preferences, then adjust the screen size.
Why is my laptop/PC’s audio muted once I connect to ScreenBeam
receiver?
It is muted because the audio is now being broadcast through the TV.
Why am I experiencing stuttering video and out-of-sync audio?
If this occurs, make sure your system meets the recommended requirements for
optimal video playback experience. You can also place the ScreenBeam Receiver
in an open space and try again. If running your laptop on battery, make sure its
power settings are configured for “Maximum Performance” or plug-in your laptop’s
power cable.
My video quality is poor, or I’m seeing a mosaic display on my HDTV.
What should I do?
First, make sure the laptop/PC meets the recommended system requirements. If
you’re seeing constant mosaic picture/video display, disconnect, and then recon-
nect the ScreenBeam connection.
When viewing video, sometimes I see a horizontal line appears across
the screen. What should I do?
This may occur when you use Windows Media Player to play video. You may try
another video/media player application to resolve this issue.
How can I update my ScreenBeam Wireless Display software?
Open the ScreenBeam Wireless Display application. Right-click on the
ScreenBeam Receiver you’ve previously connected to and select “Check for
updates…” Make sure the laptop/PC is connected to the Internet.