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Troubleshooting the Actiontec M1424WR Router
5
Using the Ethernet LAN Lights to Troubleshoot the Actiontec Router
An Ethernet light should be illuminated for each port (1-4) where you have an Ethernet cable
connected. If you have an Ethernet cable plugged into a port that does not have its light illuminated,
follow the steps below to diagnose the problem.
1. Plug the yellow Ethernet cable into a different available Ethernet port in the back of the
router.
2. If the Ethernet light is still off, verify that you plugged the other end of the Ethernet cable
securely into the Network Interface Card (NIC) in your computer.
3. If the Ethernet light is still off, use
Windows Device Manager
to verify that your NIC is
working correctly.
4. If the Ethernet light is now illuminated but you still can't connect to the Internet, continue with
Step 5
.
5. If the Ethernet light remains off, contact Verizon technical support at 888-553-1555.
