15
Troubleshooting
Most problems encountered during the Windows 95/98/NT installation process
are a result of inadequate system resources. If you skipped some of the recom-
mended preinstallation procedures outlined in the
Do This First
section, return to
the beginning of that section and carefully follow all steps outlined for the operat-
ing system you are using. These steps have been thoughtfully chosen to help mini-
mize difficulties during the installation of the modem in both Windows 95/98 and
Windows NT 4.00. Take seriously the recommendation to physically remove any
previously installed modems from your computer. This step alone can help pre-
vent many potential problems from occurring.
If you have used the default Plug-N-Play jumper settings and the modem has
installed but is not functioning, try the troubleshooting procedure listed below.
The information provided by following these steps can help point the way to fix-
ing your difficulty.
Windows 95/98
STEP 1: Check System Resources.
Go to
Start-Settings-Control Panel
and double-click the
System
icon.
Select the
Device Manager
tab. From the device tree, double-click the
Modems
icon to show what modems are installed. If there is no
Mo-
dems
icon, your modem did not install (see
Does Not Install
section). If
your modem is listed, check that there is no yellow exclamation mark or
red X over the modems telephone icon (if there is, go to
STEP 2
). If
any other modems are listed, highlight the modem by clicking once on
the telephone icon next to the listed modem and then click on the
Re-
move
button. Shutdown the system and turn off the power. Wait 5 sec-
onds and turn your computer back on and repeat
STEP 1
.
STEP 2: Check Modem Properties.
From the
Device Manager
tab within
System Properties
, double-click
the
Modems
icon in the device tree to show what modems are installed.
Highlight your modem by clicking once on the icon and then click the
Properties
button. Read the
Device Status
under the
General
tab to see
if the device is working properly. Check the
Device Usage
box and make
sure there is no check mark on
Disable in this hardware profile
(Win-
dows 95 OEM SR2 only) or (for Windows 95 or 95a) the box labeled
Original Configuration, Current
has a check mark . If
either of these
conditions are not as they should be, correct them. Make a note of the
COM Port and IRQ the modem is using. If the
Device Status
box shows
some error message, it will generally be about a conflict. Go to the
Re-
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