5. actiDisk RDX Removable Hard Disk Storage
System Troubleshooting
5.1 The Power Indicator is OFF
actiDisk RDX Internal Docking Station
If the power indicator is off, the actiDisk RDX Internal docking station does not have power. Follow these steps to verify the
cable connections in the rear of the docking station:
1 Turn off the computer.
2 Check the power and data cable connections in the rear of the docking station.
3 Turn on the computer.
actiDisk RDX External Docking station
If the power indicator is off, the actiDisk RDX External docking station does not have power. Follow these steps to verify the
cable connections in the rear of the docking station:
1 Check power connection at the back of the docking station.
2 Check that the power adapter is plugged into an outlet.
3 If plugged into an outlet strip make sure that it is turned on.
5.2 The Power Indicator is Steady AMBER
If the power indicator is a steady amber, the actiDisk RDX docking station is not working properly. The error is due to one of
the following conditions:
• The docking station cannot eject the cartridge due to an obstruction.
• The internal electronics are damaged or malfunctioning.
Follow these steps to remove a stuck cartridge:
1 If using the actiDisk RDX Internal docking station, turn off your computer. If using the actiDisk RDX External docking
station, unplug the power cable.
2 Insert a large straightened paper clip (or similar object) into the Emergency Eject Hole (see
Figure 2
in the
„Using the
Drive: Loading and Unloading Cartridges“
section). Do not insert the object in the hole at an angle. Keep the object
straight and apply some force to eject the cartridge.
3 When the cartridge has been ejected by the docking station, grasp the exposed sides of the cartridge and pull the
cartridge straight out.
4 Re-start your computer to reset the actiDisk RDX docking station. If using the actiDisk RDX External docking station,
re-plug in the power cable for the docking station and then re-start your computer.
5.3 The Power Indicator is Blinking AMBER, and the Cartridge Does Not Eject
If the power indicator is blinking amber after you press the eject button, the Host computer is accessing the media. The
actiDisk RDX docking station will eject the cartridge after the Host access completes.
If the cartridge does not eject after the Host computer access completes, you may not be running the correct utility
software. See the
„Installing Utility Software for Windows“
section for instructions on installing the software.
If the cartridge still does not eject, use Windows Explorer to eject the cartridge. In Windows
®
Explorer, right-click on the
drive letter for the actiDisk RDX docking station (i.e. F:), and select
Eject.
5.4 The Cartridge Indicator is Steady AMBER
The cartridge indicator is located on the front of the cartridge. If this indicator is amber, the cartridge is not working
properly. The error is due to one of the following conditions:
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