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29
Problem
Possible Cause
Solution
REVITIVE is on (lights
illuminated on the LED
display) but I cannot
feel the electrical
stimulation through the
foot-pads.
Not placing both bare feet on the
foot-pads at the same time.
Ensure that your feet are bare
and each foot is placed on
each of the foot-pads at the
same time. Keep increasing the
intensity up to a maximum of
99 until you feel the stimulation.
Your feet may be dry.
Moisturise the soles of your feet
to improve conductivity and
stimulation and try the procedure
again. You may also have to
increase the intensity level.
You may be dehydrated.
Drink plenty of water before
and after using the device. The
device uses your body to create
the electrical circuit. Water is an
excellent conductor of electricity
and if your body is less hydrated
(below 60%) then the stimulation
may be less, therefore it is
important to always remain well
hydrated.
The
intensity level may be on
too low a setting.
This is a very safe device. Keep
increasing the intensity
level towards 99 until you feel
the stimulation. You may find
that you have to increase the
intensity level as you get used to
the therapy. The aim is not to get
to 99 but to find a setting that is
comfortable for you.
Arthritis Pad cord is connected to
device.
Disconnect the Arthritis Pad
cord - the foot-pads will not work
while the Arthritis Pad cord is
plugged in.
If, having tried the solutions
above, you still cannot feel the
stimulation:
Test the device by placing one
hand across both foot-pads at
the same time (The heel end of
the foot-pads is easiest). With
your other hand, and starting
from zero, increase the
intensity level until you can feel
the stimulation. If you can feel
the stimulation through your
hand then the device is working.
If on 99 you still cannot feel the
stimulation then please contact
your authorised dealer.
Troubleshooting
Problem
Possible Cause
Solution
No power or lights to
REVITIVE when it is
switched on.
AC Adaptor not switched on
at the electrical socket or AC
Adaptor not plugged into device
properly.
Check electrical socket power
is switched on and the AC
Adaptor is plugged into
the device correctly. If still
not working – contact your
authorised dealer.
Flat battery
Plug device into an electrical
socket and charge battery or run
using mains power option.
REVITIVE is not
vibrating.
REVITIVE IS NOT DESIGNED TO
VIBRATE.
The IsoRocker is not
"rocking".
It is the muscles in your legs
that cause the "rocking",
the ISOROCKER IS NOT
MECHANICAL.
The ISOROCKER will only rock
when increased to an intensity
which causes sufficient calf
muscle contraction. It may be
that you cannot comfortably
increase the intensity high
enough until you get used to the
sensation. It is important that
intensity is adjusted to a level
that is comfortable.
The device is too far in front
of you.
Sit with your knees at a
90 degree angle.
The IsoRocker system is not
enabled.
Ensure IsoRocker Disabler is
“flat”, in centre position (see
page 14).
My legs are aching
after treatment.
You may have the intensity
on too high a setting and your
muscles are being overworked.
Leave adequate time after
each treatment to allow the
muscles to recover (just like after
vigorous exercise!). On your
next session start on a lower
setting (where you can feel the
mild electrical stimulation and it
is comfortable) and reduce the
duration until your muscles have
acclimatized to the stimulation.
When using the
IsoRocker on a hard
floor it makes a
tapping noise.
Incorrect positioning of the
device or too high an intensity
level.
Adjust the positioning of the
device or lower the intensity
level to reduce the device
tapping. Alternatively use a
floor mat under the device
to cushion the sound.
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