12
EN
Troubleshooting
The ARAP50 doesn’t turn on. / No indicator
lights.
• Make sure the power outlet you’re using isn’t
switched (like a lamp outlet).
• Plug the AC power adapter securely into the
ARAP50 and a wall outlet.
• Check the power outlet by plugging in
another device.
The ARAP50 won’t connect to my home WiFi
network.
• Make sure your WiFi network is working. Try
using a different device with this network to
make sure its working.
• Make sure your access point is turned on.
• Make sure the wireless enabler is securely and
correctly connected.
• Make sure a firewall is not blocking any
outgoing ports.
• If your network uses a password, double
check that you entered this password
correctly in the AR Connect setup.
• Make sure the access point does not restrict
connections to specific MAC addresses.
• Your wireless Internet connection may exceed
the maximum range for reception. Relocate
the unit closer to the wireless access point.
• The network settings of the ARAP50 may be
incorrect. Check the network settings.
• Move the ARAP50 closer to your wireless
router and try connecting again.
• Unplug your device from the USB port on the
back of the ARAP50. Then press the Power
button on top of the ARAP50 to turn it off
and unplug the unit from the AC outlet. Then
try the setup procedure described in this
Quick Start Guide again.
I can’t select the ARAP50 from the list of
available AirPlay devices.
•
Make sure you’re using the
latest iOS version
on your device (
or iTunes version
on your PC
or Mac). AirPlay has version requirements for
iOS and iTunes in order to run.
Your ARAP50
is compatible with a WiFi enabled PC or Mac
installed with iTunes 10.2.2 (or later); and the
following iPad, iPhone, or iPod touch models
installed with iOS 4.3.3 (or later):
• iPad 2
• iPad
• iPhone 4S
• iPhone 4
• iPhone 3GS
• iPod touch (3rd, and 4th generation)
• Make sure the ARAP50 is on the same WiFi
network as your audio source device (your
iPad, iPhone, iPod touch, or computer using
iTunes).
I’m playing music on my device/computer, but
there’s no sound from the ARAP50.
• It may take the ARAP50 a few seconds to start
playing music via AirPlay. This is normal. It
allows AirPlay to establish a buffer before
streaming so that playback is seamless.
• Make sure the volume on the ARAP50 is up.
Press the VOL up button.
• Make sure your audio source is turned up.
• Make sure there isn’t another device
connected to the ARAP50.
• Restart iTunes or your device. Then try
connecting to the ARAP50 again.
The AirPlay icon doesn’t appear in my music
App.
• Make sure the
Network
indicator on the
ARAP50 front panel is green. Then fully close
and restart the App.
Intermittent audio.
• The bandwidth of your wireless LAN may be
too low. Move the ARAP50 closer to the
access point and make sure that there are no
obstacles between them.