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8
Warranty and Guarantee
Thank you for purchasing a quality product from ACL GmbH. We have developed our products to meet high technical and
quality standards. To maintain this quality, there are some assurances that you as a customer are entitled to claim in the
event of material or processing faults in the product you have purchased. We will use the terms guarantee, warranty and
service to describe the differences between those assurances.
“Warranties” correspond with the legal claims on product liability of the country in which you have bought your unit first
from ACL GmbH.
The “guarantee” granted establishes ACL GmbH’s own voluntary obligation as the manufacturer towards first-time
purchasers of new units. This guarantee does not extend to units that are bought as used units.
The term “service” is used through this section to state generally applicable items of information on both, guarantee and
warranty.
You can find the precise type and term of guarantee or warranty for your ACL product in the description on your original
invoice and original delivery note.
You cannot assert any other or more extensive claims from the guarantee than those described here. Regardless of this,
there may be guarantees of ACL sales partners or other third parties along with this manufacturer’s guarantee that you
can also assert against them.
8.1
The Warranty
The warranty period is 24 months and the warranty commences on the day that a customer of ACL purchases the product
for the first time (the date of the original invoice or the date of the original delivery note). Please bear the fact in mind
that you can only assert claims when you submit the original purchase voucher or original delivery note. This is the
reason why you should always store these documents. The unit’s designation and the unit’s serial number have to be
noted on the invoice/delivery note.
If you purchased your unit in one of the countries that the guarantee laws does not have a regulation for, you can see
the type of guarantee and term of the guarantee in the invoice or delivery note from the first-time sale of the product to
a final customer.
Furthermore, you have to assert warranty claims to ACL GmbH or the responsible sales or service partner without delay
after discovering the fault. This manual contains a list of important phone numbers in section 6 and you can also find a
current list of important phone numbers and contact persons on our website at www.or-pc.com.
Summary of Contents for OR-MD Series
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