Acer Veriton N4640G User Manual Download | Manualshive

Page: 44 / 57

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44 - Frequently asked questions

Troubleshooting

This chapter shows you how to deal with common system problems.

Read it before calling a technician if a problem occurs. Solutions to
more serious problems require opening up the computer. Do not
attempt to open the computer yourself; contact your dealer or
authorized service center for assistance.

Troubleshooting tips

This computer incorporates an advanced design that delivers
onscreen error message reports to help you solve problems.
If the system reports an error message or an error symptom occurs,
see "Error messages" below. If the problem cannot be resolved,
contact your dealer.

Error messages

If you receive an error message, note the message and take the
corrective action. The following table lists the error messages in
alphabetical order together with the recommended course of action.

Error messages

Corrective action

CMOS battery bad

Contact your dealer or an authorized service
center.

CMOS checksum
error

Contact your dealer or an authorized service
center.

Disk boot failure

Insert a system (bootable) disk, then press
<

Enter

> to reboot.

Equipment
configuration error

Press <

F2

> (during POST) to enter the BIOS

utility, then press

Exit

in the BIOS utility to

reboot.

Hard disk 0 error

Contact your dealer or an authorized service
center.

Hard disk 0
extended type error

Contact your dealer or an authorized service
center.

I/O parity error

Contact your dealer or an authorized service
center.

F

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Summary of Contents for Veriton N4640G

Page 1: ... 1 Veriton Desktop Computer User s Manual ...

Page 2: ...u can log onto account acer com using your Acer ID and password to see and manage all your registered products Note It may take a few days for your information to be updated to the database Model number _________________________________ Serial number _________________________________ Date of purchase ______________________________ Place of purchase ______________________________ Important This man...

Page 3: ...20 Entering passwords 20 Power management 22 Saving power 22 Ports and connectors 25 Information on USB 3 0 26 Rear panel audio ports 26 Micro USB 27 Memory card reader 28 Connectivity options 28 Video and audio connectors 30 HDMI 31 HDMI Micro 32 Universal Serial Bus USB 33 Frequently asked questions 35 Requesting service 37 Tips and hints for using Windows 10 39 How do I get to Start 39 How do I...

Page 4: ...arted In this section you will find Useful information on caring for your computer and your health How to create recovery backups Guidelines for connecting to a network Information on using Acer s bundled software ...

Page 5: ...the User s Manual you must first be connected to the internet Open Acer Care Center from the desktop and click on the link under Support The link will open the Acer Service Support webpage Scroll down to Drivers and Manuals and search for your model by entering the serial number SNID or product model You may also download and install the Acer identification tool that will automatically detect this...

Page 6: ...or Do not expose the computer to temperatures below 0º C 32º F or above 50º C 122º F Do not subject the computer to magnetic fields Do not expose the computer to rain or moisture Do not spill water or any liquid on the computer Do not subject the computer to heavy shock or vibration Do not expose the computer to dust or dirt Never place objects on top of the computer Do not slam the computer displ...

Page 7: ...ng of the cord if you are using an extension cord Also the total current rating of all equipment plugged into a single wall outlet should not exceed the fuse rating Cleaning and servicing When cleaning the computer follow these steps 1 Turn off the computer 2 Use a soft moist cloth Do not use liquid or aerosol cleaners If your computer is dropped or visibly damaged or does not work normally please...

Page 8: ...wireless network Connecting to a wireless LAN A wireless LAN or WLAN is a wireless local area network which can link two or more computers without using wires Once connected to WLAN you can access the internet You can also share files other devices and even your internet connection itself Your computer s wireless connection is turned on by default and Windows will detect and display a list of avai...

Page 9: ...ction through the ISP of your choice Make a note of the wireless network s name and password if necessary If you are trying to connect to a public network such as at a coffeeshop make sure you have the wireless network s name 2 In the icon tray in the lower right hand corner of the screen select the Notifications icon to open the Notifications pane 3 Select All settings Note Please refer to your I...

Page 10: ...10 Connecting to the Internet 4 Select Network internet 5 You will see a list of available wireless networks Select the one you wish to use ...

Page 11: ...Connecting to the Internet 11 6 Once you select a wireless network select Connect 7 If required enter the network s password Connecting with a cable ...

Page 12: ...to the Internet Built in network feature Plug one end of a network cable into the network port on your computer and the other end into a port on your router Refer to the image below Then you ll be ready to get online ...

Page 13: ... 13 Keeping your computer and data safe In this section you will find How to secure your computer Setting passwords ...

Page 14: ...ce from unauthorized access and intrusion Credential Manager Password Online accounts configuration Data Protection Personal secure drive file and folder encryption Data Removal File shredder Information About this software Setting up Acer ProShield The first time you run Acer ProShield you will be led through a setup wizard that allows you to set up the parameters for Acer ProShield Note Your com...

Page 15: ... Drive Once you have set a password you can click Next to proceed to setting up a Personal Secure Drive or click Finish to exit the wizard Note Select a password that you will remember but is difficult to guess Do not use words that can be found in a dictionary It is advisable to use a combination of letters and numbers ...

Page 16: ...of your hard disk where you can save files You can only get access to the PSD via password authentication Once setup is finished you can go to the ProShield Console to manage your computer or make changes to the settings Use the menu in the left hand pane to make changes Credential Manager ...

Page 17: ...hentication You can change your ProShield and Windows passwords register fingerprints manage online account information and back up or restore credential information Data Protection Here you can select files for encryption or decryption and manage your Personal Secure Drive Data Removal ...

Page 18: ...letely removed from the hard disk The File Shredder overwrites the data to make recovering the data impossible Warning Make sure you select only the information you want to shred Once you have shredded a file or folder it is impossible to recover the data ...

Page 19: ...ayed Boot sequence To set the boot sequence in the BIOS utility activate the BIOS utility then select Boot from the categories listed on the left of the screen Setting passwords To set a password on boot activate the BIOS utility then select Security from the categories listed on the left of the screen Find Set Supervisor Password and enter a password to enable this feature Once you have entered a...

Page 20: ...resume from Hibernation if available for maximum security Password on Boot secures your computer against unauthorized use Combine the use of this password with password checkpoints on boot up and resume from Hibernation if available for maximum security Entering passwords When a password is set a password prompt appears in the center of the display screen When the Supervisor Password is set a prom...

Page 21: ...correctly a warning message appears Try again and press Enter Important You have three chances to enter a password If you fail to enter the password correctly after three tries the system halts Press and hold the power button for four seconds to shut down the computer Then turn on the computer again and try again ...

Page 22: ...ast startup Your computer uses Fast startup to start quickly but also uses a small amount of power to check for signals to start These checks consume extra power If you prefer to reduce your computer s power requirements and environmental impact turn off Fast startup 1 Open the Charms and search for Control Panel 2 Open System and Security Power Options 3 Select Choose what the power buttons do 4 ...

Page 23: ...Power management 23 5 Scroll down and disable Turn on fast startup 6 Select Save changes ...

Page 24: ...24 Ports and connectors In this section you will find Information on the ports and connectors fitted to your computer ...

Page 25: ...ve Microphone jack Card reader Speaker or headphone jack Backup button USB port Removeable hard drive carrier s RCA jack S PDIF port PS 2 keyboard connector PS 2 mouse connector External display VGA connector Serial port RJ 45 Ethernet connector Line in jack Line out speaker out jack HDMI port Recovery button Network hard disk drive indicators Kensington lock slot DP DisplayPort The DisplayPort ad...

Page 26: ...ertified devices Defined by the USB 3 0 specification SuperSpeed USB Rear panel audio ports The table below indicates the functions of the audio jacks on the rear panel if available DC in jack DVI DVI port Icon Item Icon Item Icon color Headset Stereo Quadrophonic 5 1 channel Blue Rear Rear Green Headset Front Front Front Blue Mic in Mic in Mic in Center woofer ...

Page 27: ...taking up system resources The Micro USB port provides a compact port that is compatible with USB 2 0 devices Note A Micro USB to USB adapter is needed to connect to USB devices that use a full sized connector The adapter is only included with some models If your computer is not supplied with one you will need to purchase one separately ...

Page 28: ...ou find you need to use any force to insert the card try reorientating the card slightly 3 Push the card until it clicks into place A few millimetres of the card will extend from beyond the slot If the card contains some files the Windows Auto Play window may appear this depends on the contents of the card and ask you if you wish to use a program to access the contents of the card Select an option...

Page 29: ...dden icons arrow in the Notification Area next to the clock 2 Click on the Safely Remove Hardware icon 3 Click on Eject SD Card or the name of the device 4 Wait until a Safe to Remove Hardware message is displayed 5 Remove the card Note SDXC memory cards can only be used in an SDXC compatible reader SD and SDHC cards can be used in either type 3 2 1 ...

Page 30: ...n power to the monitor then the computer 6 Make sure that the current resolution and refresh rate do not exceed the specifications of the monitor If necessary change the display settings used by the computer Headphones and microphone These ports allow you to connect audio devices Use the headphone port to plug in stereo headphones or powered speakers Plugging an audio device to the headphone port ...

Page 31: ...y compatible digital audio video source such as your computer a set top box DVD player and audio video receiver to any compatible digital audio and or video monitor such as a digital television DTV with a single cable The single cable keeps everything neat and tidy while ensuring easy connection and the best audio and visual quality ...

Page 32: ...eiver to any compatible digital audio and or video monitor such as a digital television DTV with a single cable The single cable keeps everything neat and tidy while ensuring easy connection and the best audio and visual quality HDMI Micro delivers the same high quality playback as standard HDMI with a slimmer connector ideal for use in slim and light notebooks and tablet computers Note An HDMI Mi...

Page 33: ...e devices to a single USB port Note Two USB standards are currently available on Acer computers USB 2 0 High speed USB and USB 3 0 SuperSpeed USB USB 2 0 ports on Acer computers have a black tongue in the port while USB 3 0 ports have a blue tongue For best performance USB 3 0 devices should always be plugged into USB 3 0 ports Consult your device s documentation to see which standard it supports ...

Page 34: ...question In this section you will find Frequently asked questions Tips for using Windows 10 Troubleshooting information How to protect yourself while online Where to find Acer service center contact information ...

Page 35: ...t check the following Is a disc in the optical drive Remove it and press Ctrl Alt Del to restart the system Do you have a USB storage device USB drive or smartphone plugged into your computer Unplug it and press Ctrl Alt Del to restart the system Nothing appears on the screen The computer s power management system automatically blanks the screen to save power Press any key to turn the display back...

Page 36: ...y turn off I want to eject the optical drive tray without turning on the power There is a mechanical eject hole on the optical drive Simply insert the tip of a pen or straightened out paperclip into the hole and push to eject the tray The keyboard does not respond Try attaching an external keyboard to a USB port on the computer If it works contact your dealer or an authorized service center as the...

Page 37: ...lers Warranty ITW that gives you security and peace of mind when traveling An ITW passport came with your computer and contains all you need to know about the ITW program A list of available authorized service centers is in this handy booklet Read this passport thoroughly Always have your ITW passport on hand especially when you travel to receive the benefits from our support centers Attach your p...

Page 38: ...educe the amount of time a call takes and help solve your problems efficiently If there are error messages or beeps reported by your computer write them down as they appear on the screen or the number and sequence in the case of beeps You are required to provide the following information Name _______________________________________ Address ______________________________________ Telephone number __...

Page 39: ... computer How do I turn off my computer Press the Windows key or select the Windows Start button and select the power icon Shut down You can also turn off the computer by right clicking the Windows Start button Shut down or sign out Shut down Can I turn off notifications You can turn off notifications so that you can leave your computer running but not be disturbed by notifications Press the Windo...

Page 40: ...se your Pictures folder will open by default Select Choose this folder to add the folder to the lock screen slideshow 4 Select a folder and select Remove to remove the folder from the lock screen slideshow 5 Change the other settings to suit your needs How do I move tiles Select a tile and drag it to the place on Start that you want it to appear Other tiles will be moved to accommodate the tile in...

Page 41: ...sktop and select Screen resolution How do I set the alarm Your computer can act as an alarm clock Search Alarms and then select Alarms 1 Select a name for the alarm 2 Set the time by choosing the hour and minute 3 Select AM or PM 4 Choose which days the alarm should go off 5 Select the sound notification 6 Select the snooze time 7 Save the alarm by selecting the Save icon in the bottom right hand ...

Page 42: ...r How do I install apps You can download Windows Store apps from Store You will need to have a Microsoft ID to purchase and download apps from Store I can t find apps like Notepad and Paint Where are they Move your cursor to the lower left hand corner of the screen and select Search Type the name of the app you would like to open Alternatively open All apps and scroll to Windows Accessories to see...

Page 43: ...ft account and want to get one press the Windows key or select the Windows Start button Settings Accounts Sign in with a Microsoft account and follow the onscreen instructions How do I check for Windows updates Press the Windows key or select the Windows Start button Settings Update recovery Windows Update Select Advanced options to configure the settings Where can I get more information For more ...

Page 44: ...ealer Error messages If you receive an error message note the message and take the corrective action The following table lists the error messages in alphabetical order together with the recommended course of action Error messages Corrective action CMOS battery bad Contact your dealer or an authorized service center CMOS checksum error Contact your dealer or an authorized service center Disk boot f...

Page 45: ...ed service center for assistance Keyboard error or no keyboard connected Contact your dealer or an authorized service center Keyboard interface error Contact your dealer or an authorized service center Memory size mismatch Press F2 during POST to enter the BIOS utility then press Exit in the BIOS utility to reboot Error messages Corrective action ...

Page 46: ...e Provider ISP which supplies the connection between your computer and the internet You should research the ISPs available in your region not forgetting to talk to friends and family about their experiences or to check reviews and consumer reports The ISP you select will provide instructions on how to connect to the internet you may need additional software or a special box that connects to your p...

Page 47: ...and always on internet service via a cable television line This service is generally available in large cities You can use your telephone and watch cable TV at the same time you are connected to the internet 3G WWAN or Wireless Wide Area Network A 3G connection allows you to use cellular networks such as those used by a mobile phone to connect to the internet while away from home The socket for a ...

Page 48: ...k Mobility Wireless LAN systems allow you and other users of your home network to share access to files and devices connected to the network for example a printer or scanner Also you can share an internet connection with other computers in your home Installation speed and simplicity Installing a wireless LAN system can be fast and easy and eliminates the need to pull cables through walls and ceili...

Page 49: ...mputer has wireless access but does not feature a Communication button you may turn your wireless network on or off or control what is shared over the network with the network management options Search HomeGroup and then click on HomeGroup Surf the Net To surf the internet you need a program called an internet browser Internet Explorer provides an easy and secure web browsing experience As soon as...

Page 50: ...rnet Security Suite runs quietly in the background to block today s complex threats and protect your identity when you shop bank or browse online McAfee Internet Security Suite blocks online identity theft detects and eliminates spyware removes viruses and internet worms protects against hackers Definitions What is a virus Malicious software typically called viruses are programs designed to infect...

Page 51: ...computer For example viruses worms and Trojan horses are malicious software To help protect your computer against malware make sure it is using up to date antivirus and anti malware software What is a personal firewall A personal firewall is a software program designed to prevent unauthorized access to or from a private network It acts as a shield to protect your internet connection from unwanted ...

Page 52: ...her popular software can be configured to download and apply updates automatically so that you do not have to remember to check for the latest software Taking advantage of auto update features in your software is a great start toward keeping yourself safe online Protect your computer with security software Several types of security software are necessary for basic online security Security software...

Page 53: ...eriences secure Selecting a password that cannot be easily guessed is the first step toward keeping passwords secure and out of the wrong hands Strong passwords have eight characters or more and use a combination of letters numbers and symbols e g Avoid using any of the following as your password your login name anything based on your personal information such as your last name and words that can ...

Page 54: ... resetting your password and you didn t ask to reset your password type the website address into your browser by yourself Don t respond to email messages that ask for personal information Legitimate companies will not use email messages to ask for your personal information When in doubt contact the company by phone or by typing in the company web address into your web browser Don t click on the li...

Page 55: ...ly pay for the software or service with money the free software or service you asked for may have been bundled with advertising software adware that tracks your behavior and displays unwanted advertisements You may have to divulge personal information or purchase something else in order to claim your supposed content winnings If an offer looks so good it s hard to believe ask for someone else s op...

Page 56: ...y patches and program updates that can improve your computing experience and help protect your computer against new viruses and attacks How do I know when my computer is at risk If the Action Center reports an alert or if your computer behaves erratically crashes unexpectedly or if some of your programs do not work correctly your computer may be infected by malicious software However do not blame ...

Page 57: ...er the region code DVDs are available for 6 regions Region code Country or region 1 USA Canada 2 Europe Middle East South Africa Japan 3 Southeast Asia Taiwan South Korea 4 Latin America Australia New Zealand 5 Former USSR parts of Africa India 6 People s Republic of China Note To change the region code insert a DVD movie of a different region into the DVD drive Once your DVD drive is set to a reg...

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