Acer TravelMate C100 series Service Manual Download | Manualshive

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Chapter 4

Index of Symptom-to-FRU Error Message

LCD-Related Symptoms

Symptom / Error

Action in Sequence

LCD backlight doesn't work
LCD is too dark
LCD brightness cannot be adjusted
LCD contrast cannot be adjusted

Enter BIOS Utility to execute “Load Setup Default Settings”, then
reboot system.
Reconnect the LCD connectors.
Keyboard (if contrast and brightness function key doesn't work).
LCD inverter ID
LCD cable
LCD inverter
LCD
System board

Unreadable LCD screen
Missing pels in characters
Abnormal screen
Wrong color displayed

Reconnect the LCD connector
LCD inverter ID
LCD cable
LCD inverter
LCD
System board

LCD has extra horizontal or vertical lines
displayed.

LCD inverter ID
LCD inverter
LCD cable
LCD
System board

Indicator-Related Symptoms

Symptom / Error

Action in Sequence

Indicator incorrectly remains off or on, but system
runs correctly

Reconnect the inverter board
Inverter board
System board

Power-Related Symptoms

Symptom / Error

Action in Sequence

Power shuts down during operation

Power source (battery pack and power adapter). See “Power
System Check” on page 67.
Battery pack
Power adapter
Hard drive & battery connection board
System board

The system doesn’t power-on.

Power source (battery pack and power adapter). See “Power
System Check” on page 67.
Battery pack
Power adapter
Hard drive & battery connection board
System board

The system doesn’t power-off.

Power source (battery pack and power adapter). See “Power
System Check” on page 67.
Hold and press the power switch for more than 4 seconds.
System board

Battery can’t be charged

See “Check the Battery Pack” on page 69.
Battery pack
System board

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Summary of Contents for TravelMate C100 series

Page 1: ...TravelMate C100 Service Guide PART NO 49 48R01 001 PRINTED IN TAIWAN Service guide files and updates are available on the CSD web for more information please refer to http csd acer com tw ...

Page 2: ...g the LCD Hinges with the Center Hinge the procedure was modified and also a Note was added 02 27 2002 Appendix B Revise test compatible components 03 05 2002 Chapter 1 Chapter 5 Change audio controller battery package voltage and modify system block diagram Modify connector description of CN14 and CN18 05 18 2002 Chapter 1 Add upgradeable memory under Expansion section 06 03 2002 Chapter 3 Chapte...

Page 3: ...pect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and an...

Page 4: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...VI ...

Page 7: ...ty 37 Load Default Settings 39 BIOS Flash Utility 40 System Utility Diskette 40 System Diagnostic Diskette 40 Running PQA Diagnostics Program 41 Chapter 3 Machine Disassembly and Replacement 43 General Information 44 Before You Begin 44 Disassembly Procedure Flowchart 45 Removing the Battery Pack 47 Removing the Wireless LAN Module 48 Removing the Hard Disk Drive Module 49 Disassembling the Main U...

Page 8: ...ve Check 66 External CD ROM Drive Check 66 Keyboard or Auxiliary Input Device Check 67 Memory Check 67 Power System Check 67 Touchpad Check 69 Power On Self Test POST Error Message 70 Index of Error Messages 71 Index of Symptom to FRU Error Message 74 Intermittent Problems 77 Undetermined Problems 78 Index of AFlash BIOS Error Message 79 Index of PQA Diagnostic Error Code Message 80 Chapter 5 Jump...

Page 9: ... support T Supports other output display devices such as LCD projection panels for large audience presentations T Automatic LCD dim feature that automatically decides the best settings for your display and conserves power Multimedia T Built in AC link audio subsystem which complies with the Microsoft PC 97 PC 98 PC 99 specifications and meets WHQL audio requirements T Built in one speaker T High s...

Page 10: ... pointing device with scroll function I O Ports T One type II CardBus PC Card slot T One RJ 45 jack for Ethernet T One RJ 11 phone jack T One DC in jack AC adapter T One external monitor port T One speaker headphone out jack T One audio line in jack T One microphone in jack T Two USB ports T One FIR port ...

Page 11: ..._S0 LCD 3 3V 5V 12V CARDBUS O2 OZ711 TARZEN 3 3V M 3V 2 5V M 2 5V 5V CORE LOGIC Intel 82443MX 5V_S0 CRT 2D5V 3D3V_S3 2D5VRD_S3 VGA SMI SM723 5V_S0 SI0 NS 97338 3D3V_S3 SDRAM MICRO DIMM 2 3D3V_S0 2D5V_S0 CLOCK GENERATOR 5V_S3 KBC M38869 5V_S0 BIOS ROM 5V_S0 DEBUG PORT DC DC CHARGER Switching Power MAX1632 0ZT05J02 OTHER DC DC MAX1792 G913 3D3V_S0 5V_S0 MODEM Daughter Card 5V_S3 INTKB 5V_S0 TOUCH PA...

Page 12: ...nnectors 19 RTC battery connector 6 LCD coaxial cable connector 20 Debug purpose only 7 LED Inverter board connector 21 FIR connector 8 Fax Modem board connector 22 Internal microphone and tablet PC lid connector 9 Intel FW82443MX100 Core Logic 23 PCMCIA card connector 10 VGA port 24 Keyboard cable connector 11 CPU socket 25 Battery connector 12 USB port 1 26 Touchpad connector 13 USB port 2 27 Ha...

Page 13: ...Chapter 1 5 Bottom View 1 Memory slot DM2 4 Lynx 3DM8 Video controller 2 Smartcard connector 5 Modem cable connector 3 MiniPCI wireless module connector ...

Page 14: ...5 Click buttons left center and right The left and right buttons function like the left and right mouse buttons the center button is a 4 direction scroll button 6 Microphone Captures sounds and voices into your computer 7 Infrared port Interfaces with infrared devices e g infrared printer IR aware computer 8 Palmrest Comfortable support area for your hands when you use the computer 9 Keyboard Inpu...

Page 15: ...hapter 1 7 14 Status indicators LEDs light emitting diode that turn on and off to show the status of the computer its functions and components 15 Stylus Used to input data in tablet mode Item Description ...

Page 16: ...8 Chapter 1 Left Panel Item Description 1 Power switch Turns on the computer power 2 Hard disk bay Houses the computer s hard disk secured by a screw ...

Page 17: ...om the slot 5 Speaker Headphone out jack Connects to audio line out devices e g speakers headphones 6 Line in jack Accepts audio line in devices e g audio CD player stereo walkman 7 IEEE 1394 port Connects to IEEE 1394 devices 8 USB 1 port Connects to any Universal Serial Bus devices e g USB mouse USB camera 9 USB 2 port Connects to any Universal Serial Bus devices e g USB mouse USB camera 10 Smar...

Page 18: ...tible computer security lock 2 External display port Connects to a display device e g external monitor LCD projector and displays up to 1024x768 resolution 3 Modem jack Connects to a phone line 4 Network jack Connects to an Ethernet 10 100 based network 5 Power jack Connects to an AC adapter ...

Page 19: ...ry release latch Unlatches the battery to remove the battery pack 4 Battery bay Houses the computer s battery pack 5 Hard disk bay Houses the computer s hard disk secured by a screw 6 Hard disk anti shock protection Protects your hard disk against accidental shock and vibration 7 Personal identification slot Insert an identification card to personalize your computer ...

Page 20: ...hile the cover is closed Icon Function Description Num Lock Lights when Num Lock is activated Caps Lock Lights when Caps Lock is activated Battery Charge Lights when the battery is being charged Media Activity Lights when the floppy drive hard disk or optical drive is active Sleep Lights when the computer enters Sleep mode Power Lights when the computer is on Wireless Communication Lights when the...

Page 21: ...racters typed are in uppercase Num Lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll Lock Fn F12 When Scroll Lock is on the screen moves one line up or down when you press the ...

Page 22: ...an external keyboard or keypad is connected to the computer the Num Lock feature automatically shifts from the internal keyboard to the external keyboard or keypad Desired Access Num Lock On Num Lock Off Number keys on embedded keypad Type numbers in a normal manner Cursor control keys on embedded keypad Hold j while using cursor control keys Hold Fn while using cursor control keys Main keyboard k...

Page 23: ...logo key á Start button Combinations with this key perform shortcut functions Below are a few examples á Tab Activates next taskbar button á E Explores My Computer á F Finds Document á M Minimizes All j á M Undoes Minimize All á R Displays the Run dialog box Application key Opens a context menu same as a right click ...

Page 24: ...oggle Switches the power management scheme used by the computer function available if supported by operating system Fn F4 Sleep Puts the computer in Sleep mode Fn F5 Display toggle Switches display output between the display screen external monitor if connected and both the display screen and external monitor Fn F6 Screen blank Turns the display screen backlight off to save power Press any key to ...

Page 25: ...Chapter 1 17 Fn z Brightness down Decreases the screen brightness Hot Key Icon Function Description ...

Page 26: ...se the touchpad is automatically disabled Touchpad Basics The following items teach you how to use the touchpad T Move your finger across the touchpad to move the cursor T Press the left 1 and right 3 buttons located on the edge of the touchpad to do selection and execution functions These two buttons are similar to the left and right buttons on a mouse Tapping on the touchpad produces similar res...

Page 27: ...tion Left Button Right Button Center Buttons Tap Execute Click twice quickly Tap twice at the same speed as double clicking a mouse button Select Click once Tap once Drag Click and hold then use finger to drag the cursor on the touchpad Tap twice at the same speed as double clicking a mouse button then hold finger to the touchpad on the second tap and drag the cursor Access context menu Click once...

Page 28: ...ecification 1 0 for ACPI OS USB 1394 CDROM Boot Up support Mini PCI V1 0 BIOS password control Set by switch see SW2 SW1 setting Second Level Cache Item Specification Cache controller Built in CPU Cache size 512KB for Pentium III 1st level cache control Always enabled 2st level cache control Always enabled Cache scheme control Fixed in write back System Memory Item Specification Memory controller ...

Page 29: ...type RJ45 LAN connector location Rear side Wireless LAN Interface Item Specification Module Lucent ANC 64 bit AGERE W RES LAN interface Mini PCI interface IEEE 802 11b LAN module Channel support and default channel protocol IEEE 802 11b Enable disable radio Support FAA requirement Modem Interface Item Specification Module Ambit T60M283 003L6 MDC Fax modem data baud rate bps 14 4K Data modem data b...

Page 30: ...s 109 203 109 203 109 203 Interface transfer rate host buffer Mbytes s 66 MB Sec Ultra DMA mode 66 66 MB Sec Ultra DMA mode 66 66 MB Sec Ultra DMA mode 66 DC Power Requirements Voltage tolerance 5V DC 5 5V DC 5 5V DC 5 CD ROM 6X Interface Item Specification Vendor model Name AOpen SC 924U Performance specification With CD Diskette Transfer rate KB sec Sustained Max 900KBytes sec Disc data capacity...

Page 31: ...Yes Video Interface Item Specification Chip vendor SMI Chip name Lynx 3DM Chip voltage Core 2 5V Memory 2 5V Supports ZV Zoomed Video port No Graph interface PCI Maximum resolution LCD 1024x768 16 bit and 24 bit colors Maximum resolution CRT 2048x768 16 bit colors Video Memory Item Specification Fixed or upgradeable Fixed Video memory size 8 MB Video Resolutions Mode for both LCD and CRT Resolutio...

Page 32: ...rt DRQ in BIOS Setup Not available PCMCIA Port Item Specification PCMCIA controller O2 OZ711 Supports card type Type II Number of slots One type II Access location Left side Supports ZV Zoomed Video port ZV support Supports 32 bit CardBus Yes IRQ10 IRQ15 System Board Major Chips Item Controller System core logic Intel 443BX PIIX4E Super I O controller NS PL97338 Audio controller CS4299 JQ Video co...

Page 33: ...ge protection Charge FET turns off if any cell voltage is 4 35V 0 05V or over Over discharge protection Discharge FET turns off when any cell voltage is less than 2 5V Number of battery cell 4 Package configuration 1 row with 4 cells Package voltage 14 8 V DC AC LCD Inverter Item Specification Vendor model name Ambit T62l194 00 Input supply voltage V LCDBATOUT 8 5V 21V Input signal voltage Front P...

Page 34: ...ation Digitizer Unit Item Specification Vendor WACOM Model number SU 001 01 Supply voltage 0 3 4 0 V Input voltage of signals 0 3 Supply voltage 0 3 V High level output currency 5 mA Low level output currency 10 mA Weight Approximately 47 5g Environmental Specification Operating ambient temperature 0 60 Storage temperature 10 70 Operating ambient humidity 20 80 no condensation Storage humidity 20 ...

Page 35: ...e errors are not allowed 15KV at air discharge restart damage errors are not allowed 4KV at contact discharge no allowed errors 6KV at contact discharge restart damage errors are not allowed 8KV at contact discharge restart damage errors are not allowed Dielectric Withstand Voltage Primary to secondary The adapter shall withstand for 1 minute without breakdown the application of a 60Hz 3000Vac sup...

Page 36: ...90 RH non condensing unpacked Non operating 20 to 90 RH non condensing storage package Vibration Operating unpacked 5 25 6Hz 0 38mm peak to peak 25 6 250Hz 0 5G Non operating unpacked 5 27 1Hz 0 6G 27 1Hz 50Hz 0 4mm peak to peak 50 500Hz 2 0G Non operating packed 5 62 6Hz 0 51mm peak to peak 62 6 500Hz 4G Mechanical Specification Item Specification Dimensions 251 W x 205 D x 25 7 29 7 H Weight 3 1...

Page 37: ...urces 0081 008F Direct memory access controller 0092 0092 Motherboard resources 00A0 00A1 Programmable interrupt controller 00B0 00B3 Motherboard resources 00C0 00DF Direct memory access controller 00F0 00FF Numeric data processor 01F0 01F7 Primary IDE channel 0274 0277 ISAPNP Read Data Port 0279 0279 ISAPNP Read Data Port 02C8 02CF Motherboard resources 02F8 02FF Acer Laptop Fast Infrared port 03...

Page 38: ...er IRQ1 Keyboard IRQ2 Cascade IRQ3 FIR Serial port IRQ4 COM1 Serial port for Digitizer IRQ5 Reserved IRQ6 Reserved for R2 card IRQ7 Reserved IRQ8 CMOS RTC IRQ9 SCI IRQ used by ACPI bus IRQ10 VGA PIRQA USB PIRQD OZ711 CardBus PIRQA IRQ11 AC 97 Audio PIRQB AC 97 Modem PIRQB IRQ12 PS 2 device IRQ13 Math processor IRQ14 IDE primary channel IRQ15 LAN PIRQC IEEE 1394 PIRQC 802 11b PIRQC DMA Channel Assi...

Page 39: ...ion Basic System Settings Startup Configuration System Security and Loading Default Settings To enter a menu highlight the item using the w y keys then press e Within a menu navigate through the BIOS Utility by following these instructions T Press the w y keys to move between the parameters T Press the z x keys to change the value of a parameter T Press the key while you are in any of the menu opt...

Page 40: ...ring POST to enter the Multi Boot Selection Menu In this menu users can change boot device without entering BIOS SETUP utility NOTE If users disable the Boot from LAN option in BIOS SETUP utility then the option of Lan Desk Service Agent will not appear ...

Page 41: ...IOS Version XXXXXXXXXXXXXXXXXXXX Serial Number XXXXXXXXXXXXXXXXXXXXXX Asset Tag Number XXXXXXXXXXXXXXXXXXXXXX Product Name TravelMate100 Manufacturer Name ACER UUID XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX ÏÐ Move highlight bar ÍÎ Change setting F1 Help System Information Page 1 1 CPU Type Speed Pentium III 700 MHz Hard Disk Drive XXXXX MB HDD Serial Number XXXXXXXXXXXXXXXXXXXX System with XXXROM Attached...

Page 42: ...ameter Description Format Date Sets the system date DDD MMM DD YYYY day of the week month day year Time Sets the system time HH MM SS hour minute second Basic System Setting page 1 1 Date Mon Jan 1 2001 Time 12 00 00 ÏÐ Move highlight bar ÍÎ Change setting F1 Help Basic System Setting page 1 1 Date Mon Jan 1 2001 Time 12 00 00 ÏÐ Move highlight bar ÍÎ Change setting F1 Help ...

Page 43: ...artup Configuration Page 1 1 Boot Display Enabled Disabled Startup Configuration Page 1 1 Boot Display Both Auto Screen Expansion Enabled Disabled Auto Dim Function Enabled Disabled Resume On LAN Modem Access Enabled Disabled Hotkey Beep Enabled Disabled Fast Boot Enabled Disabled Network Device Ethernet Wireless Boot on LAN Enabled Disabled 1394 Legacy Mode Enabled Disabled Boot Drive Sequence 1 ...

Page 44: ...When enabled remote host with appropriate boot image can boot this computer Only work with Ethernet device Disabled or Enabled 1394 Legacy Mode When this item is enabled it can support boot from 1394 DVD or HDD Enabled or Disabled Boot Drive Sequence Floppy Disk Drive CD ROM Hard Disk 4th LANDesk R Service Agent 5th Specifies the order in which the computer starts up from Please refer to below sec...

Page 45: ...try See the following section for instructions on how to set a password None or Present Hard Disk Password This item appears only if the platform is business model None or Present Processor Serial Number A lot of literature available on the serial number suggests that it should be used to encrypt and decrypt data sent to and from e commerce sites Enabled or Disabled System Security Page 1 1 Setup ...

Page 46: ... of this password with password checkpoints on boot up and resume from hibernation for maximum security T Hard Disk Password protects your data by preventing unauthorized access to your hard disk Even if the hard disk is removed from the computer and moved to another computer it cannot be accessed without the Hard Disk Password When a password is set a password prompt appears on the left hand corn...

Page 47: ...ame steps used to set a password To remove a password follow the same steps used to set a password except type nothing in the password boxes Load Default Settings If you want to restore all parameter settings to their default values select this menu item and press e The following dialog box displays If you would like to load default settings for all parameters use the cursor z x keys to select Yes...

Page 48: ...indows ME Startup Menu prompt you to choose the testing item Follow the instructions on screen to proceed NOTE This program contains a readme txt file This readme txt file will introduce each test utility and its functions System Diagnostic Diskette IMPORTANT 1 The diagnostics program here that we used is called PQA Product Quality Assurance and is provided by Acer Headquarters You can utilize it ...

Page 49: ...t Diag from the main menu One Test performs a single test and Manual checks the selected test items in sequence Multi Test performs multiple tests of the selected items and check the selected test items in sequence Full Test performs all test items in detail for your system Quick Test performs all test items quickly for your system PQA Vx_x xx xx xx Diag Result SysInfo Option Exit PQA Vx_x xx xx x...

Page 50: ...ble options T Test Times Indicates the number of tests to perform NOTE The F1 and F2 keys function only after you finish configuring the Test option NOTE When any errors are detected by diagnostic program refer to Index of PQA Diagnostic Error Code for troubleshooting PQA Vx_x xx xx xx Diag Result SysInfo Option Exit Diag One TEST Multi TEST PQA Vx_x xx xx xx Diag Result SysInfo Option Exit Diag O...

Page 51: ...ding strap and conductive mat for preventing electrostatic discharge T Flat bladed screw driver T Phillips screw driver T Tweezers T Flat bladed screw driver or plastic stick NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components Chapter 3 Machine Disassembly and ...

Page 52: ... Begin Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system 3 Remove the battery pack ...

Page 53: ... Keyboard Ax1 Ax3 Cx2 DIMM Cover Wireless LAN Module Black White RF Cable DIMM Coaxial Cable Ax2 LCD Module Ax4 DIMM Upper Plate Cx2 Button Board Main Unit LCD Bezel Ax3 Inverter Board Ax2 Ax2 Auxiliary Antenna LCD W Protection Cover Main Antenna Dx2 Dx1 Ex2 Ax4 LCD Panel Ax8 Upper Case LCD Support Knobs Touch Pad Module Touch Pad FPC RTC Battery Ax2 Ax2 Main Board Ax2 Gx4 PCMCIA Socket Ax2 VGA Pl...

Page 54: ...46 Chapter 3 Screw List Item Description A Screw M2 5 X L6 Black B Screw M3 X L4 Silver C Screw M2 X L4 Black D Screw M2 X L4 Silver E Screw M2 X L4 5 Golden F Hex Screw Silver G Screw M2 X L4 Black ...

Page 55: ...Chapter 3 47 Removing the Battery Pack 1 Push the battery lock latch forward to unlock the battery 2 Push the battery release latch to release the battery 3 Remove the battery ...

Page 56: ...Pack on page 47 2 First remove the two screws as shown here and then lift the DIMM cover up 3 Detach the gray and black RF cables from the wireless LAN module 4 Push the two latches on both sides of the socket to release the wireless LAN module Remove the wireless LAN module ...

Page 57: ...hen remove the HDD cover 3 Remove the HDD module in the way as shown here Disassembling the Hard Disk Drive Module 1 See Removing the Battery Pack on page 47 2 See Removing the Hard Disk Drive Module on page 49 3 Remove the one silver screw and then detach the HDD module out from the HDD case Detach the HDD connector from the HDD ...

Page 58: ...vers are reversed due to the change of the material which the middle covers are made of Please ignore the disassembly procedures for this part in the video Removing the Keyboard 1 See Removing the Battery Pack on page 47 2 See Removing the Middle Covers on page 50 3 Remove the three screws lift the keyboard upward and then put it on the upper case as shown here 4 Disconnect the keyboard cable from...

Page 59: ...ge 50 4 Remove the two screws as shown here and then disconnect the LCD coaxial cable from the main board Disconnect the inverter cable from the main board 5 Pull up the two RF cables with the tweezers gently Remove the two screws and the other two on the center hinge 6 Press the two LCD support knobs inward and then remove the LCD module from the main unit ...

Page 60: ...egrees Rotating the LCD module in the wrong direction may cause the damage to the cables 1 Pressing the two LCD support knobs inward rotate the LCD module clockwise at 180 degrees l 2 To rotate the LCD module back to its original position rotate the LCD module counterclockwise at 180 degrees Press the two LCD support knobs to secure the LCD module well ...

Page 61: ...n page 47 2 See Removing the Middle Covers on page 50 3 See Removing the Keyboard on page 50 4 See Removing the DIMM Upper Plate on page 53 5 Push the latches on both sides of the socket to release the DIMM and then remove the DIMM from the main unit Removing the Modem Board 1 See Removing the Battery Pack on page 47 2 See Removing the Middle Covers on page 50 3 See Removing the Keyboard on page 5...

Page 62: ... with a plastic flat screwdriver 6 Disconnect the cover switch cable and RTC cable from the main board respectively 7 Turn over the machine please note that the machine should be put on a sponge with the two LCD support knobs against the edge of the sponge Remove the eight screws at the back side of the main unit 8 Release the RJ 11 RJ45 rubber door and the USB rubber door Please do not remove the...

Page 63: ...lly Removing the Touch Pad Module 1 See Removing the Battery Pack on page 47 2 See Removing the Middle Covers on page 50 3 See Removing the Keyboard on page 50 4 See Removing the LCD Module on page 51 5 See Separating the Upper Case from the Lower Case on page 54 6 First release the latches in the way as shown here Snap off the touch pad module from the upper case carefully 7 Turn the touch pad bo...

Page 64: ... Touch Pad Module on page 55 7 Remove the touch pad FPC from the upper case as shown below Removing the LCD Support Knobs 1 See Removing the Battery Pack on page 47 2 See Removing the Middle Covers on page 50 3 See Removing the Keyboard on page 50 4 See Removing the LCD Module on page 51 5 See Separating the Upper Case from the Lower Case on page 54 6 Remove the two screws as shown and then use a ...

Page 65: ... audio board connector on the main board and then remove the two screws on the main board as shown below Remove the main board from the lower case with caution Removing the PCMCIA Socket 1 See Removing the Battery Pack on page 47 2 See Removing the Middle Covers on page 50 3 See Removing the Keyboard on page 50 4 See Removing the LCD Module on page 51 5 See Separating the Upper Case from the Lower...

Page 66: ...Upper Case from the Lower Case on page 54 6 See Removing the System Board on page 57 7 Remove the two screws and then remove the VGA plate from the main board Removing the Heat Sink Plate 1 See Removing the Battery Pack on page 47 2 See Removing the Middle Covers on page 50 3 See Removing the Keyboard on page 50 4 See Removing the LCD Module on page 51 5 See Removing the Modem Board on page 53 6 S...

Page 67: ...g the Modem Cable 1 See Removing the Battery Pack on page 47 2 See Removing the Middle Covers on page 50 3 See Removing the Keyboard on page 50 4 See Removing the LCD Module on page 51 5 See Removing the Modem Board on page 53 6 See Separating the Upper Case from the Lower Case on page 54 7 See Removing the System Board on page 57 8 Detach the tape and then disconnect the modem cable from the main...

Page 68: ... Middle Covers on page 50 3 See Removing the Keyboard on page 50 4 See Removing the LCD Module on page 51 5 Remove the stylus and the two video capture kit covers 6 Remove the three LCD screw cushions and then the three screws on the LCD bezel 7 Snap off the LCD bezel carefully and then detach the LCD bezel from the LCD module ...

Page 69: ...ether with the center hinge from the LCD panel NOTE Do not detach the LCD hinges from the center hinge The disassembly procedures of this part should stop here as shown above Please ignore the parts of detaching the LCD hinges from the center hinge in the video Removing the Button Board Inverter Board 1 See Removing the Battery Pack on page 47 2 See Removing the Middle Covers on page 50 3 See Remo...

Page 70: ...6 Remove the one silver screw and the other two silver screws as shown below Detach the main antenna at the top and auxiliary antenna at the bottom from the LCD module NOTE When you reassemble the machine please remember to put the two antennas back with the small latches installed well and the two RF cables arranged well Removing the LCD 1 See Removing the Battery Pack on page 47 2 See Removing t...

Page 71: ... 5 See Removing the LCD Bezel on page 60 6 See Removing the LCD on page 62 7 Remove the tape disconnect the coaxial cable and then remove the coaxial cable from the LCD carefully Removing the Sensor Board 1 See Removing the Battery Pack on page 47 2 See Removing the Middle Covers on page 50 3 See Removing the Keyboard on page 50 4 See Removing the LCD Module on page 51 5 See Removing the LCD Bezel...

Page 72: ...64 Chapter 3 ...

Page 73: ...failure The power indicator does not go on or stay on Power System Check on page 67 POST does not complete No beep or error codes are indicated Power On Self Test POST Error Message on page 70 Undetermined Problems on page 78 POST detects an error and displayed messages on screen Error Message List on page 71 The diagnostic test detected an error and displayed a FRU code System Diagnostic Diskette...

Page 74: ...t the diskette connector on the system board If the error still remains 1 Reconnect the external diskette drive CD ROM module 2 Replace the external diskette drive CD ROM module 3 Replace the system board External CD ROM Drive Check Do the following to isolate the problem to a controller drive or CD ROM Make sure that the CD ROM does not have any label attached to it The label can cause damage to ...

Page 75: ...the cable connector and repeat the failing operation Memory Check Memory errors might stop system operations show error messages on the screen or hang the system 1 Boot from the diagnostics diskette and start the PQA program please refer to System Diagnostic Diskette on page 40 2 Go to the diagnostic memory in the test items 3 Press m in the test items 4 Follow the instructions in the message wind...

Page 76: ...e following T Replace the System board T If the problem is not corrected see Undetermined Problems on page 78 T If the voltage is not correct go to the next step NOTE An audible noise from the power adapter does not always indicate a defect 3 If the power on indicator does not light up check the power cord of the power adapter for correct continuity and installation 4 If the operational charge doe...

Page 77: ...battery pack that has less than 50 of the total power remaining when installed in the computer If the battery status indicator does not light up remove the battery pack and let it return to room temperature Re install the battery pack If the charge indicator still does not light up replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Touchpad Che...

Page 78: ...ext possible FRU to be replaced when servicing a computer If the symptom is not listed see Undetermined Problems on page 78 The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function NOTE Most of the error messages occur during POST Some of them display information about a hardware device e g the amount of memory installed Others may i...

Page 79: ...ad Default Settings in BIOS Setup Utility Hard disk drive System board Stuck Key see Keyboard or Auxiliary Input Device Check on page 67 Keyboard error see Keyboard or Auxiliary Input Device Check on page 67 Keyboard Controller Failed see Keyboard or Auxiliary Input Device Check on page 67 Keyboard locked Unlock key switch Unlock external keyboard Monitor type does not match CMOS Run Setup Run Loa...

Page 80: ...ernal Diskette Drive Check on page 66 System cache error Cache disabled System board CPU ID System board DMA Test Failed DIMM System board Software NMI Failed DIMM System board Fail Safe Timer NMI Failed DIMM System board Device Address Conflict Run Load Default Settings in BIOS Setup Utility RTC battery System board Allocation Error for device Run Load Default Settings in BIOS Setup Utility RTC b...

Page 81: ... ID LCD cable LCD Inverter LCD System board No beep power on indicator turns on and LCD is blank But you can see POST on an external CRT Reconnect the LCD connectors LCD inverter ID LCD cable LCD inverter LCD System board No beep power on indicator turns on and a blinking cursor shown on LCD during POST Ensure every connector is connected tightly and correctly System board No beep during POST but ...

Page 82: ...cable LCD System board Indicator Related Symptoms Symptom Error Action in Sequence Indicator incorrectly remains off or on but system runs correctly Reconnect the inverter board Inverter board System board Power Related Symptoms Symptom Error Action in Sequence Power shuts down during operation Power source battery pack and power adapter See Power System Check on page 67 Battery pack Power adapter...

Page 83: ...er hibernation Keyboard if control is from the keyboard Hard disk drive System board The system doesn t enter hibernation mode and four short beeps every minute See Hibernation Mode on page 28 Press Fn F4 and see if the computer enters hibernation mode Touchpad Keyboard Hard disk connection board Hard disk drive System board The system doesn t enter standby mode after closing the LCD See Hibernati...

Page 84: ... page 40 System board Print problems Ensure the Parallel Port in the Onboard Devices Configuration of BIOS Setup Utility is set to Enabled Onboard Devices Configuration Run printer self test Printer driver Printer cable Printer System Board Serial or parallel port device problems Ensure the Serial Port in the Devices Configuration of BIOS Setup Utility is set to Enabled Device driver Device cable ...

Page 85: ... discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem do the following 1 Run the advanced diagnostic test for the system board in loop mode at least 10 times 2 If no error is detected do not replace any FRU 3 If any error is detected replace the FRU Rerun the test to verify that there are no more errors ...

Page 86: ...operating correctly See Power System Check on page 67 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices T Non Acer devices T Printer mouse and other external devices T Battery pack T Hard disk drive T DIMM T CD ROM Diskette drive Module T PC Cards 4 Power on the computer 5 Determine if the problem...

Page 87: ...e 40 VPD Checksum Error Reboot the system and then retest with this diskette BIOS Update Program Error Turn off the power and restart the system System Error Make sure this AFlash BIOS diskette for this model Without AC adapter make sure to connect AC adapter Battery Low make sure to install a highly charged battery and reboot system ...

Page 88: ...ard Keyboard System board 04XXX Video error System board 05XXX Parallel Port error System board 06XXX Serial port or main board error System board 07XXX Diskette drive error Diskette drive System board 08XXX Hard disk error Reload BIOS default setting Hard disk System board 09XXX CD ROM error Reset CD ROM cable CD ROM drive System board 10XXX Co processor error System board 11XXX Pointing device e...

Page 89: ...N8 RTC battery connector CN4 LED Inverter board connector CN14 Internal microphone and tablet PC lid connector CN6 Fax Modem board connector CN13 PCMCIA card connector CN1 VGA port CN7 Keyboard cable connector SKT1 USB port 1 CN11 Battery connector SKT2 USB port 2 CN10 Touchpad connector SK1 1394 port CN5 Hard disk drive connector SW1 CN3 JK1 CN2 CN4 CN6 CN1 SKT1 SKT2 SK1 CN9 CN12 DM1 SW2 CN8 CN14...

Page 90: ...82 Chapter 5 SW2 Settings NOTE Default setting SW4 Setting Switch 1 ON Disable password check OFF Enable password check Switch 2 ON Enable BootBlock Erasable OFF Disable BootBlock Erasable ...

Page 91: ...Chapter 5 83 Bottom View DM2 Memory slot DM2 CN18 MiniPCI wireless module connector CN19 Smart card connector CN17 Modem cable connector DM2 CN19 CN18 CN17 ...

Page 92: ...84 Chapter 5 ...

Page 93: ... made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts you shou...

Page 94: ...86 Chapter 6 Exploded Diagram ...

Page 95: ...SODIMM 128M W17128A4NC8602A LCD NS LCD 10 4 TOSHIBA LTM10C321K 01 W PROTECTION COVER ASSY LCD MODULE 10 4 XGA TOSHIBA Cables NS RJ11 CABLE CABLE RJ11 NS POWER CORD 125V 3PIN CORD 125V UL 3P K01081B1183WP NS TOUCH PAD CABLE REX CABLE FPC TOUCH PAD REX NS INVERTER CABLE CABLE INVERTER ...

Page 96: ...over Bracket Assembly 11 DIMM COVER ASSEMBLY DIMM COVER LOW 9 LOWER CASE ASSY LOWER CASE 5 MIDDLE COVER 1 COVER MIDDLE 1 6 MIDDLE COVER 2 COVER MIDDLE 2 8 UPPER CASE ASSEMBLY UPPER CASE NS TOUCH PAD COVER COVER TOUCH PAD REX M3 Picture No Partname Description ...

Page 97: ... ASSY 60 NS LCD PANEL W LOGO HINGE ASSEBLY PANEL 1 HINGE ASSEMBLY TM C100 ASSEMBLY HINGE TM C100 NS LCD BEZEL 10 4 ASSY LCD BEZEL 10 4 TM C100 Boards NS MODEM BOARD AMBIT T60M283 00 MODEM MDC AMBIT T60M283 00 3A NS LAN BOARD LAN WIRELESS AG MPCI LUC128IAPS Picture No Partname Description ...

Page 98: ...TWS 458 009 Battery NS BATTERY ASSEMBLY ASSEMBLY BATTERY PACKING Adapter NS ADAPTER 50W 3PIN 19V ADT 50W 3P 19V PA 1500 02 Keyboard 16 KEYBOARD NSK A5001 US KB US NSK A5001 BARBET TM C100 Pointing Device NS TOUCHPAD BOARD TOUCHPAD SYNAPTICS TM41P 357 Heatsink Picture No Partname Description ...

Page 99: ...Drive 13 HDD MODULE 30G IBM TM C100 ASSY HDD MODULE IBM 30G IBM TM C100 NS HDD 30G IBM IC25N030ATD F80199 HDD 30G IBM IC25N030ATD F80199 CD ROM Drive NS CD ROM ROM DRIVE AOPEN SC 924U USB USB CD ROM AOPEN SC 924U Communication Module NS PCMCIA CONNECTOR CONN CARDBUS PCMCIA SKT 52539 Picture No Partname Description ...

Page 100: ...ellaneous NS LCD LATCH ASSEMBLY LCD LATCH NS LOGO ACER TM C100 PLATE ACER LOGO REDSTART NS CARDBUS DUMMY CARD CARDBUS DUMMY CARD TM C100 NS CAMERA RUBBER TM C100 RUBBER CAMERA TM C100 Screws NS SCREW SCR HEX NUT W WASHER 4 NI BT NS SCREW SCREW DIMM COVER STEEL NAGANO 1 NS SCREW SCREW M2 0X4 BLACK Picture No Partname Description ...

Page 101: ...Chapter 6 93 NS SCREW SCREW M2 5X6 NS SCREW SCREW MACH WAFER M2 L4 5 ZN NS SCREW SCREW M3X4 86 9A524 4R0 Picture No Partname Description ...

Page 102: ...94 Chapter 6 ...

Page 103: ...x T The first x define CPU speed Celeron 500 ULV Pentium III T 0 ULV Celeron 500 T 1 Intel ULV Pentium III T CPU 600 MHz T 2 Intel ULV Pentium III T CPU 700 MHz T The second x define CD ROM DVD CD RW Model Definition and Configuration Appendix A ...

Page 104: ...96 Chapter 1 ...

Page 105: ...ested under Windows XP environment Refer to the following list of components adapter cards and peripherals which have passed this test Regarding configuration combination and test procedures please refer to the TravelMate C100 Compatibility Test Report released by Acer Mobile System Testing Department Test Compatible Components Appendix B ...

Page 106: ...ucent Wave LAN IEEE 802 11 PCMCIA Card Modem Adapters Modem up to 56K ActionTec DataLink 56Kbps FAX Modem IBM 56K Double Jack Modem TDK K56Kflex Data FAX Modem Xircom Credit Card Modem 56 USR Megahertz 56K Modem ISDN IBM ISDN Internet PC Card USR Megahertz ISDN 128K I O Peripherals I O Display Acer 211c ViewSonic PF790 IBM 9514 B04 TFT monitor AcerView 76i Compaq Color Monitor V70 NEC 20 Color Mon...

Page 107: ...ker System USB JS USB Digital Speaker I O USB Joystick Microsoft Sidewinder Precision Pro USB USB Rockfire Avant Garde Flightstick I O USB Camera Acer USB Video Capture Kit Intel Digital Camera IBM PC Camera I O USB Ethernet Belkin USB Ethernet adapter Linksys USB Network Adpter I O Adapters PCMCIA SCSI Adaptec SlimSCSI APA 1460 Adaptec 1480A slim SCSI CB PCMCIA ATA Sundisk 15 MB Viper 170E IBM Tr...

Page 108: ...100 Appendix B ...

Page 109: ...p and Server models including T Service guides T User s manuals T Training materials T Main manuals T Bios updates T Software utilities T Spare parts lists T Chips T TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are T Detailed information on Acer s Internat...

Page 110: ...102 Appendix C ...

Page 111: ...e 20 caps lock on indicator 12 CardBus 24 computer on indicator 12 Core logic 24 CPU core voltage 20 I O voltage 20 package 20 type 20 D DIMM 20 Combinations 21 package 20 Speed 20 voltage 20 Disassembly Battery Pack 47 LCD Module 51 Machine 43 Procedure Flowchart 45 Display 3 display hotkeys 16 Display Standby Mode 28 DMA Channel Assignment 30 DVD ROM Interface 22 E Environmental Requirements 28 ...

Page 112: ...dem Power Cable Removing 59 N Notebook Manager hotkey 16 num lock on indicator 12 O Online Support Information 101 P Panel 6 Bottom 11 left 6 Rear 9 right 9 Password Setting Hard Disk Password 38 Power On Password 38 Setup Password 38 PC Card 12 20 24 PCMCIA 24 Power Management 27 Power System Check 67 Battery Pack 69 Power Adapter 68 PQA 40 Processor 20 R RMA 85 RTC 24 S Screw List 46 Second Leve...

Page 113: ...Index 105 TouchPad Module Removing 55 Troubleshooting 65 U Undetermined Problems 78 USB 24 utility BIOS 31 39 V Video 23 Resolutions 23 Video controller 24 ...

Page 114: ...106 Index ...

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