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82

Chapter 4

Intermittent Problems

Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware
defect, such as cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be
considered only when a recurring problem exists.
When analyzing an intermittent problems, follow the procedures below:
1. Run the advanced diagnostic test for the system board in loop mode at least 10 times.
2. If no error is detected, do not replace any FRU.
3. If any error is detected, replace the FRU. Rerun the test to verify that there are no more errors.

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Summary of Contents for TravelMate 8210

Page 1: ...Acer TravelMate 8210 8200 Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web For more information please refer to http csd acer com tw...

Page 2: ...II Revision History Please refer to the table below for the updates of notebook TravelMate 8210 8200 service guide Date Chapter Updates October 12 2006 first release...

Page 3: ...blication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical...

Page 4: ...Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its d...

Page 5: ...bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures...

Page 6: ...ll NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN...

Page 7: ...ew 5 Closed Front View 6 Left View 7 Right View 8 Rear View 8 Bottom View 9 Using the Keyboard 10 Lock keys 10 Embedded Numeric Keypad 10 Windows keys 11 Hotkeys 11 Special keys 13 Indicators 14 Easy...

Page 8: ...GridVista dual display compatible 34 Launch Manager 35 Hardware Specifications and Configurations 36 Chapter 2 System Utilities 45 BIOS Setup Utility 45 Invoking BIOS Setup 45 Buttons 46 Hotkeys 46 La...

Page 9: ...nput Device Check 72 Memory Check 72 Power System Check 73 Check the Power Adaptor 73 Check the Battery Pack 73 Touchpad Check 74 Power On Self Test POST Error Message 75 Index of Error Messages 75 PO...

Page 10: ...XI TOC Parts 91...

Page 11: ...el support Display and Graphics 15 4 WSXGA TFT LCD 1680 x 1050 pixel resolution 16 7 million colors simultaneous multi window viewing via Acer GridVistaTM support ATI MobilityTM Radeon X1600 with 256M...

Page 12: ...r PrimaLite technology Modem 56K ITU V 92 modem with PTT approval Wake on Ring ready LAN Gigabit Ethernet Intel AMT Active Management Technology support Wake on LAN support WLAN Integrated Intel PRO W...

Page 13: ...Chapter 1 3 Weight and Dimensions 3 kg 6 6 lbs 364 W x 271 D x 26 3 38 H mm 14 33 x 10 66 x 1 03 1 49 inches...

Page 14: ...P10 P11 Primary Battery Secod Battery DDR II SODIMM1 P26 CPU ICH7 M Digital Home P37 P3 P4 Azalia Audio Controller Realtek ALC883 BIOS MIC Jack CALISTOGA 945PM 15 4 WSXGA 1466 FCBGA PCMCIA Slot 6 in...

Page 15: ...ing frequently used programs 6 Power button Turns on and turns off the computer 7 Status indicators Light Emitting Diodes LEDs that light up to show the status of the computer s functions and componen...

Page 16: ...9 Bluetooth communication button indicator Slide to enable disable Bluetooth function Lights to indicate the status of Bluetooth communications optional 10 Wireless communications button indicator Sli...

Page 17: ...cator Lights up when the optical disk drive is active 6 N A Optical disk drive eject button Ejects the optical disk from the drive 7 N A Emergency eject hole Ejects the optical drive tray when the com...

Page 18: ...iption 1 DVI D port Supports digital video connections 2 124 pin port Replicator connector Connects to Acer ezDock 3 S video port TV out port Connects to a television or display device with S video in...

Page 19: ...optical drive for removal 5 Optical drive bay Houses the computer s optical drive 6 Hard disk bay Houses the computer s hard disk 7 Acer DASP disk Anti Shock Protection Protects the hard disk drive fr...

Page 20: ...ock Fn F11 When Num Lock is on the embedded keyboard is in numeric mode Scroll Lock Fn F12 When Scroll Lock is on the screen moves one line up or down when you press the up or down arrow keys respecti...

Page 21: ...Opens the Find All Files dialog box R Opens the Run dialog box M Minimizes all windows Shift M Undoes the minimize all windows M action Application key This key has the same effect as clicking the ri...

Page 22: ...me Fn L Volume down Decreases the sound volume Fn J Brightness up Increases the screen brightness Fn I Brightness down Decreases the screen brightness Hot Key Icon Function Description page 20 Fn F3 F...

Page 23: ...symbol on the number 5 key Note Some fonts and software do not support the Euro symbol Please refer to www microsoft com typography faq faq12 htm for more information The US Dollar Sign 1 Open a text...

Page 24: ...m Lock Lights when Num Lock is activated Media activity Glitters when the hard disk or optical drive is active Power Lights when the computer is on Battery Lights when the battery is being charged Blu...

Page 25: ...ail and Internet programs they can be redefined by users To set the web browser mail and programmable buttons run the Acer Launch Manager Easy launch button Default application Acer Empowering Technol...

Page 26: ...or down and move left or right a page This button mimics your cursor pressing on the right scroll bar of windows applications Note Keep your fingers as well as the surface of the touchpad dry and clea...

Page 27: ...ormance by optimizing disk space memory and registry setting Acer eRecovery Management backs up and recovers data flexibly reliably and completely Acer eSettings Management accesses system information...

Page 28: ...sword is a master password that can decrypt any file on the system The file specific password is assigned when you encrypt each individual file Acer eDataSecurity Management setup wizard will prompt f...

Page 29: ...Chapter 1 19...

Page 30: ...em Optical drive devices includes any kind of CD ROM or DVD ROM drives Floppy disk drives 3 5 inch disks only To activate Acer eLock Management a password must be set at first Once set you may apply l...

Page 31: ...performance of the Acer notebook It provides you with the following options to enhance overall system performance Memory optimization releases unused memory and checks memory usage Disk optimization...

Page 32: ...D please use Acer eRecovery Management s System backup to optical disk feature to burn a backup image to CD or DVD To ensure the best results when recovering the system using a CD or Acer eRecovery Ma...

Page 33: ...e appropriate profile when you move from one location to another The settings stored include network connection settings IP and DNS settings wireless AP details etc as well as default printer settings...

Page 34: ...reless LAN Bluetooth CardBus Memory Card Audio and Wired LAN DC Mode To suit your usage there are four pre defined profiles Entertainment Presentation Word Processing and Maximum Battery Or you can de...

Page 35: ...Chapter 1 25 Acer ePresentation Management Acer ePresentation Management lets you select from two of the most common projector resolution XGA and SVGA...

Page 36: ...gy so that you can transmit the best video quality over an instant messenger service Getting to Know Your Acer OrbiCam Rotating the Acer Orbicam The Acer OrbiCam rotates 225 degrees counterclockwise t...

Page 37: ...OrbiCam The Acer OrbiCam capture windows window will appear as below Changing the Acer OrbiCam settings Resolution To change the capture resolution click the displayed resolution at the bottom right...

Page 38: ...display then select Camera Settings from the pop up menu You can adjust the Video Audio and Zoom Face tracking options from this window Capture settings From the Camera Settings window click the Drive...

Page 39: ...os folder Using the Acer OrbiCam as webcam The Acer OrbiCam is automatically selected as the capture device of any instant messenger IM application To use the Acer OrbiCam as a webcam open the IM serv...

Page 40: ...era 2 Click the right icon to zoom in out or reset the current view 3 Click VisageON to display a menu that allows to change the configuration of the camera face tracking and video effects settings Us...

Page 41: ...effects section of the VisageON window Note When using avatars you may have to calibrate the face points to achieve better tracking Follow screen instructions in the VisageON to continue Note You may...

Page 42: ...Left click or right click on the icon to open a context menu Protecting the HDD Right click on the tray icon to activate this feature and select HDD protection This function will park the HDD heads in...

Page 43: ...he settings below will be changed to do nothing the personal settings will be recovered once the Anti Theft function is disable Power button Sleep button Close the lid If the system detects any moveme...

Page 44: ...fined display settings so you can view multiple windows on the same screen To access this function please go to Start All Programs and click on Acer GridVista You may choose any one of the four displa...

Page 45: ...ger Launch Manager allows you to set the four easy launch buttons located above the keyboard You can access the Launch Manager by clicking on Start All Programs Launch Manager to start the application...

Page 46: ...Hz 667 667 667 667 667 Bus Core Ratio 13 13 12 11 10 L2 cache size MB 2 2 2 2 2 L2 cache speed GHz 2 33 2 16 2 1 83 1 66 Package type pin 478 478 479 478 478 478 Manufacturing technology nm 65 65 65 6...

Page 47: ...sec max 150 ATA data transfer mode supported SATA 1 0 SATA II PIO modes 0 4 Multiword DMA modes 0 2 Ultra DMA modes 0 6 Bytes per sector 1024 Average latency 5 56 Average seek read msec typical 12 5 A...

Page 48: ...E device SATA and Docking station 96MHz GMCH 48MHz for USB clock inside ICH7M 33MHz PCI clock for PC device SIO LPC 14 31818MHz for ICH7M and audio Item Description Feature 14 31818MHz crystal for clo...

Page 49: ...ghting Integrated two channels of 24bit LVDS transmitter to support up to SXGA LCD Integrated TV decoder to support S video with both PAL and NTSC through EZ 4 128MB 256MB DDR3 memory DVD ready motion...

Page 50: ...performance DACs with 95dB SNR A Weighting ADCs with 85dB SNR A Weighting Internal Microphone Two speakers at least 1 5W 30cc for each 2 digital microphone array VoIP function support Universal jack f...

Page 51: ...Ring ready Connector type RJ 11 Item Description Module WNC BU5 Bluetooth miniUSB module Controller ICH7M Feature Bluetooth 1 1 qualified embedded USB module Class two specification RF output power ma...

Page 52: ...th Item Controller System core logic North bridge Intel 945PM Calistoga South bridge ICH7M Super I O NS PC87383 PCMCIA IEEE 1394 Card Reader O2 711MP1 Audio Realtek ALC883 Video ATI M56P Keyboard PC97...

Page 53: ...for onboard LAN In S4 and S5 this feature is supported only with AC in RTC Yes Yes Yes In S4 and S5 this feature is supported only with AC in Lid Open No No No Embedded Software Modem Yes No No This f...

Page 54: ...265Vac Rated frequency for 50Hz or 60Hz for 50Hz or 60Hz Frequency range from 47Hz to 63Hz from 47Hz to 63Hz Steady AC current less than 1 5A rms at 100Vac input and maximum load less than 1 5A rms a...

Page 55: ...ss F2 to enter Setup message is prompted on the left bottom side of the screen There are six prime items in the BIOS Setup Utility They are Information Main Advanced Security Boot and Exit In the comi...

Page 56: ...the following limits NumLock is on when the system boots with external keyboard or numeric keypad The external keyboard or keypad NumLock status is on and internal keyboard overlay numeric keys are di...

Page 57: ...ed The LCD backlight will be lighted when the Lid switch is released again This function is irrelevant to OS and should be always true when the system is powered on When the system is running under AC...

Page 58: ...UID It shows only when an internal LAN device is available Note Other items are unit dependent PhoenixBIOS Setup Utility Info Main Advanced Security Boot Exit CPU Type Intel R Pentium R M CPU 000 2 00...

Page 59: ...er on display will be only in CRT or projector mode Otherwise it will be in LCD mode Both Both the integrated LCD and the external video port for an external CRT or projector will be enabled simultane...

Page 60: ...up Boot option D2D Recovery It allows the users to enable or disable the disk to disk recovery Processor Power Management To save power in working state the OS leads the CPU to low power states C1 C2...

Page 61: ...rmits to set the mode for the parallel port There are four modes output only bi directional EPP and ECP PhoenixBIOS Setup Utility Info Main Advanced Security Boot Exit Item Specific Help Serial port A...

Page 62: ...The valid keys are listed in the table below Symbol Character Symbol Name A Z letters A to Z not case sensitive 0 9 numerical characters dash equal sign left bracket right bracket period comma semi co...

Page 63: ...assword can not be set If the Supervisor Password is cleared the User Password will be cleared too If the User Password is set and Password on boot is enabled the system will pop up the password dialo...

Page 64: ...vanced Security Exit Item Specific Help Keys used to view or configure devices Up and Down arrows select a device and moves the device up or down f and r specifies the device fixed or removable x excl...

Page 65: ...Changes The users can discard previous changes in CMOS Setup Save Changes The users can save current changes in CMOS Setup PhoenixBIOS Setup Utility Info Main Advanced Security Boot Item Specific Help...

Page 66: ...en you remove the stripe cover please be careful not to scrape the cover Before You Begin Before proceeding with the disassembly procedure you have to make sure that 1 The system and all peripherals a...

Page 67: ...a graphic representation on the entire disassembly and reassembly and instructs you how to remove the components Item Description a SCREW M2 0 2 5 I NI NYLOK b SCREW M2 5 6 I BNI NYLOK c SCREW M2 0 3...

Page 68: ...Chapter 3 58 f SCREW 2 5 3 I NI NYLOK g SCREW 2 5 6 I BNI TAP h SCREW M2 5 4 I BNI i SCREW M2 5 4 0 I NYLOK EU j NUT IO EA1 Item Description...

Page 69: ...ery pack 2 Slide the battery latch hold it then remove the battery Removing the HDD Module 1 Release the two screws fastening the HDD module cover 2 Detach the HDD module cover 3 Release the screw fas...

Page 70: ...ver 3 Pop up the memory card 4 Then remove it from the slot 5 Disconnect carefully the main wireless antenna and the auxiliary wireless antenna 6 Release the two screws fastening the miniPCI card then...

Page 71: ...oard is under the middle cover 3 Disconnect the middle cover side cable then remove the middle cover 4 Release the connector then disconnect the main board side cable as shown 5 Remove the two screws...

Page 72: ...in unit carefully 11 To detach the LCD module you have to remove the four screws fastening the LCD hinges and the main unit 12 There is a metal ring fastened on the right hinge Do not mismatch when re...

Page 73: ...er cases One of these 18 screws secures the fan marked in red 17 Finally remove the two hexagonal screws on the rear side of the main unit 18 Now detach the upper case from the main unit 19 Release th...

Page 74: ...e the screw fastening the main board 29 Separate the main board from the lower case carefully 30 Disconnect the RTC battery on the main board then detach it 31 Release the five screws fastening the he...

Page 75: ...r then detach the Smart Card reader from the lower case 35 Pull the latch backwards softly and detach the USB board from its position 36 Then disconnect carefully the four pin USB cable 10 pin USB cab...

Page 76: ...remove it 40 Remove the three screws fastening the click button bracket then detach the click button bracket 41 Remove the four screws fastening the touchpad bracket then detach the touchpad bracket 4...

Page 77: ...ushions and remove the six screws fastening the LCD bezel 2 Then carefully detach the LCD bezel 3 Detach inverter board then disconnect the LCD backlight cable and the inverter cable 4 Remove the four...

Page 78: ...ket 9 Carefully detach the tapes then disconnect the LCD cable 10 Remove the two screws fastening the antenna set 11 Then carefully detach the antenna set from the LCD panel 12 Remove the two screws f...

Page 79: ...D module carefully from the LCD panel Disassembling the ODD Module 1 Remove the four screws fastening the ODD holder and detach the ODD holder 2 Insert a screwdriver or a clip into the emergency eject...

Page 80: ...etach the CCD module holder 2 Separate the cases of the CCD module 3 Remove the two screws fastening the CCD board and detach the CCD board Disassembling the HDD Module 1 Remove the two screws securin...

Page 81: ...ended to test only Acer products Non Acer products prototype cards or modified options may occur errors or invalid responses 1 Obtain the detailed fail symptoms as many as possible 2 Verify the sympto...

Page 82: ...he diagnostic programs 2 See if CD ROM test is passed when the programs run the CD ROM test 3 Follow the instructions in the message window If errors occur reconnect the connector on the system board...

Page 83: ...Replace the system board 2 If the problem is still not resolved see Undetermined Problems 3 If the voltage is not correct go to the next step Note An audible noise from the power adaptor does not alwa...

Page 84: ...harge indicator still does not light up replace the AC DC charger board Touchpad Check If the touchpad does not work follow the procedures one at a time to correct the problem Do not replace a non def...

Page 85: ...es Error Code Error Message 006 Equipment Configuration Error Causes 1 CPU BIOS Update Code Mismatch 2 IDE Primary Channel Master Drive Error The causes will be shown before Equipment Configuration Er...

Page 86: ...C battery System board Memory size found by POST differed from CMOS Run Load Default Settings in BIOS Setup Utility DIMM System board Diskette drive A error Check the drive is defined with the proper...

Page 87: ...d No beep power on indicator turns on and LCD is blank Power source battery pack and power adapter See Power System Check Reconnect the LCD connector Hard disk drive LCD inverter ID LCD cable LCD Inve...

Page 88: ...E7h Go to BIOS E8h Set Huge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Blo...

Page 89: ...d LCD inverter ID LCD inverter LCD cable LCD System board Symptom Error Action in Sequence Indicator incorrectly remains off or on but system runs correctly Reconnect the inverter board Inverter board...

Page 90: ...eyboard Hard disk drive System board The system does not enter hibernation mode and four short beeps every minute Press Fn F4 and see if the computer enters hibernation mode Touchpad Keyboard Hard dis...

Page 91: ...rallel Port in the Onboard Devices Configuration of BIOS Setup Utility is set to Enabled Onboard Devices Configuration Run printer self test Printer driver Printer cable Printer System Board Serial or...

Page 92: ...rge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problems follow the procedures below 1 Run the advanced diagnostic test...

Page 93: ...the failing FRU Do not isolate non defective FRU 1 Power off the computer 2 Visually check the devices If any problems are found replace the FRU 3 Remove or disconnect all of the following devices No...

Page 94: ...Chapter 5 84 Top View of Main Board Jumper and Connector Locations Chapter 5...

Page 95: ...85 Chapter 5 Part One of Top View Part Two of Top View...

Page 96: ...2 pin SATA CN22 DVI D CN37 Connector SMD FFC 30 pin CN23 CRT connector CN38 Bluetooth module connector five pin CN24 mini card connector U37 V RAM CN25 RJ45 W LED U40 V RAM CN26 Battery connector seve...

Page 97: ...87 Chapter 5 Bottom View Part One of Bottom View...

Page 98: ...pin CN16 1394 four pin CN04 LCD connector 40 pin CN17 SPDIF line out CN05 daughter board cable to main board 10 pin CN18 Audio jack line in CN06 Keyboard FFC connector 25 pin CN19 Audio jack mic CN07...

Page 99: ...rt number is changed it will NOT be noted on the printed service guide For Acer authorized service providers your Acer office may have a different part number code from those given in the FRU list of...

Page 100: ...90 Chapter 6 Exploded Diagram...

Page 101: ...DC T60M893 T00 S P 54 T72V7 001 BLUETOOTH MODULE FOXCONN T60H928 01 W ANTENNA ZC1 FOX BULETOOTH T60H928 01 S P 54 TAXV7 001 MINI PCI WIRELESS BOARD 802 11 A B G MOW2 INTEL MM872659 ZC1 W L 3945ABG MOW...

Page 102: ...P TBD POWER CORD UK ET2S POWER CORD SPARE PART UK TBD POWER CORD CONTINENTAL EI2 POWER CORD 3P CONTINENTAL S P TBD POWER CORD ISRAEL ZL6A POWER CORD S P ISR S P TBD POWER CORD ITALIAN EI2 POWER CORD 3...

Page 103: ...CABLE ZC1 CABLE DCIN 5 5P REV1A S P TBD CASE COVER BRACKET ASSEMBLY MIDDLE COVER ZC1 KB COVER ASSY S P 42 TAXV7 001 UPPER CASE W TP ZC1 TOP ASSY S P 60 TAXV7 001 LOWER CASE W SPEAKER ZC1 BASE CASE ASS...

Page 104: ...D HDD BASE ASSY S P 60 TAXV7 003 N A 2ND HDD BRACKET ZL1 2ND BRACKET ASSY S P 33 TAXV7 003 N A 2ND HDD COVER ZC1 EBZC1027 REV3A LF ZC1 2ND HDD COVER S P 42 TAXV7 005 COMMUNICATION MODULE N A WIRELESS...

Page 105: ...MERCURY2 ST9100824AS FW 3 06 LF ZC1 HDD Seagate 100G S P KH 10001 008 HDD 120GB 2 5 IN SEGATE MERCURY2 ST9120821AS FW 3 06 LF ZC1 HDD Seagate 120G S P KH 12001 025 KEYBOARD TM8200 KEYBOARD DARFON US...

Page 106: ...MODULE DANISH S P KB TAX07 019 TM8200 KEYBOARD DARFON TURKISH ZC1 K B MODULE TURKISH S P KB TAX07 020 TM8200 KEYBOARD DARFON CANADIAN FRENCH ZC1 K B MODULE FRA CAN S P KB TAX07 021 TM8200 KEYBOARD DAR...

Page 107: ...NYA DDRII533 512MB RAM S P KN 51203 023 SAMSUNG SO DIMM DDRII533 512MB M470T6554CZ3 CD500 LF ZC1 SAMSUNG DDRII533 512MB RAM S P KN 5120B 015 NANYA SO DIMM DDRII667 512MB NT512T64UH8A1FN 3C LF ZC1 NANY...

Page 108: ...I NYLOK ET2S SCREW MM2 0X3 0 SPARE PART 86 A03V7 012 SCREW M2 5 6 I BNI NYLOK ZG1S I2 5 3M BNIH M2 5L3 S P 86 T25V7 012 SCREW M2 0 3 0 I NI NYLOK ZI1S SCREW M2 0X5 I NI NYLOK S P 86 T23V7 006 SCREW M2...

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