Acer TravelMate 620 Series Service Manual Download Page 83 | Manualshive

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Chapter 4

75

Intermittent Problems

Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a
hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement
should be considered only when a recurring problem exists.

When analyzing an intermittent problem, do the following:

1.

Run the advanced diagnostic test for the system board in loop mode at least 10 times.

2.

If no error is detected, do not replace any FRU.

3.

If any error is detected, replace the FRU. Rerun the test to verify that there are no more errors.

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Summary of Contents for TravelMate 620 Series

Page 1: ...TravelMate 620 Service Guide PART NO 91 42S01 001 PRINTED IN TAIWAN Service guide files and updates are available on the AIPG CSD web for more information please refer to http csd acer com tw ...

Page 2: ...II Revision History Please refer to the table below for the updates made on TravelMate 620 service guide Date Chapter Updates ...

Page 3: ...pect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and an...

Page 4: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...VI ...

Page 7: ...evice Configuration 36 System Security 37 Load Default Settings 39 BIOS Flash Utility 40 System Utility Diskette 40 System Diagnostic Diskette 40 Running PQA Diagnostics Program 41 Chapter 3 Machine Disassembly and Replacement 43 General Information 44 Before You Begin 44 Disassembly Procedure Flowchart 45 Removing the Battery Pack 47 Removing the External DIMM Module 48 Removing the External Mode...

Page 8: ...er On Self Test POST Error Message 68 Index of Error Messages 69 Index of Symptom to FRU Error Message 72 Intermittent Problems 75 Undetermined Problems 76 Index of AFlash BIOS Error Message 77 Index of PQA Diagnostic Error Code Message 78 Chapter 5 Jumper and Connector Locations 79 Top View 79 SW2 Settings 80 Bottom View 81 Chpater 6 FRU Field Replaceable Unit List 83 Exploded Diagram 84 Appendix...

Page 9: ...ended Graphics Array XGA liquid crystal display LCD or 15 TFT Super eXtended Graphics Array SXGA LCD 3D capabilities Simultaneous LCD and CRT display support Supports other output display devices such as LCD projection panels for large audience presentations Automatic LCD dim feature that automatically decides the best settings for your display and conserves power Dual display capability except Wi...

Page 10: ...device with scroll function I O Ports One type II CardBus PC Card slot s One RJ 45 jack for Ethernet One RJ 11 phone jack One DC in jack AC adapter One parallel port ECP EPP compliant One external monitor port One PS 2 keyboard mouse port One audio line out jack One microphone in jack Two USB ports One port replicator connector One firewire 1394 port One S video output port One RF receiver socket ...

Page 11: ...DD Modular Bay CDROM FDD USB X2 Bluetooth RF CONN LAN 1394 TSB43AA22 MiniPCI 802 11b CARDBUS OZ711E1 Power SW TI2216 CARDBUS One Slot SmartCard SMsC SIO LPC47N267 KBC M38859 FWH 49LF004 LPC DEBUG CONN Modem Daughter Card AC 97 CODEC ALC201 MIC OP AMP APA2020 INT SPKR LINE OUT Printer FIR Touch Pad INT KB CMOS BAT HOST BUS MEM BUS HUB I F PCI BUS LPC BUS AC LINK ...

Page 12: ...d Connector 16 TRI Choke 2 USB Port 17 Microphone in port 3 Mini PCI Connector 18 LCD Cover Switch Connector 4 HDD Connector 19 LED Inverter Board Connector 5 IEEE 1394 20 CPU Socket 6 Port Replicator 21 FAN Connector 7 Line in Port 22 SW2 setting ...

Page 13: ...ctor 10 LCD FPC Connector 25 RTC Battery Connector 11 Port Replicator 26 External CD DVD ROM Module Connector 12 FAN Connector 27 Speaker Connector 13 PS 2 Port 28 Speaker Connector 14 USB Port 29 To main board connector 15 DC in Port 30 Cardbus Connector 31 Cardbus SmartCard socket ...

Page 14: ...6 Chapter 1 Bottom View 1 Modem Connector 5 DIMM socket 2 2 Modem board socket 6 DIMM socket 1 3 FIR 7 Modem Connector 4 RF Module Connector ...

Page 15: ...nd right The left and right buttons function like the left and right mouse buttons the center button serves as a scroll up down button 4 Palmrest Comfortable support area for your hands when you use the computer 5 Keyboard Inputs data into your computer 6 Status indicators LEDs light emitting diode that turn on and off to show the status of the computer its functions and components 7 Infrared port...

Page 16: ...r Smart Card interface with pre boot authentication systems 4 Smart Card Eject button Ejects the SmartCard from the slot 5 PC Card slot Accept one type III or two Type II 16 bit PC Card s or 32 bit CardBus PC Card s 6 PC Card Eject buttons Eject the selected PC Card from the slot 7 Battery bay Houses the computer s battery pack 8 Video capture kit slot Accepts the video capture kit option on the l...

Page 17: ... drive bay Houses a removable media drive module 3 AcerMedia indicator Lights up when the AcerMedia drive is active 4 Eject button Ejects the drive tray 5 Emergency eject slot Ejects the drive tray when the computer is turned off 6 Power switch Turns on the computer power 7 Security keylock Connects to a Kensington compatible computer security lock ...

Page 18: ...ternal monitor LCD projector and displays up to 64K colors at 1280x1024 resolution 5 Expansion Port I O replicator for EasyPort expansion devices 6 Parallel port Connects to a parallel device e g parallel printer 7 Speaker Headphone out jack Connects to audio line out devices e g speakers headphones 8 Line in jack Accepts audio line in devices e g audio CD player stereo walkman 9 Modem jack Connec...

Page 19: ...3 Hard disk bay Houses the computer s hard disk secured by a screw 4 Battery release latch Unlatches the battery to remove the battery pack 5 Memory compartment Houses the computer s main memory 6 Mini docking connector Connects to DockMate V mini docking station 7 AcerMedia bay release latch Unlatches the AcerMedia drive for removal or swapping ...

Page 20: ...cation Lights when the Blue Tooth Wireless LAN capabilities are enabled 2 Power Lights when the computer is on Blinks when a battery low condition occurs 3 Sleep Lights when the computer enters Standby mode and blinks when it enters into or resumes from hibernation mode 4 Media Activity Lights when the floppy drive hard disk or AcerMedia drive is active 5 Battery Charge Lights when the battery is ...

Page 21: ...s on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry a better solution would be to connect an external keypad Scroll Lock Fn F12 When Scroll Lock is on the screen moves one line up or down when you press the up or down arrow keys respectively Scroll Lock does not work w...

Page 22: ...an external keyboard or keypad is connected to the computer the Num Lock feature automatically shifts from the internal keyboard to the external keyboard or keypad Desired Access Num Lock On Num Lock Off Number keys on embedded keypad Type numbers in a normal manner Cursor control keys on embedded keypad Hold j while using cursor control keys Hold Fn while using cursor control keys Main keyboard k...

Page 23: ...Windows logo key Start button Combinations with this key perform shortcut functions Below are a few examples Tab Activates next taskbar button E Explores My Computer F Finds Document M Minimizes All Shift M Undoes Minimize All R Displays the Run dialog box Application key Opens a context menu same as a right click ...

Page 24: ...y operating system Fn F4 Sleep Puts the computer in Sleep mode which can be defined via the advanced section of the Power Management Properties in the Windows Control Panel Fn F5 Display toggle Switches display output between the display screen external monitor if connected and both the display screen and external monitor Fn F6 Screen blank Turns the display screen backlight off to save power Pres...

Page 25: ...Chapter 1 17 Fn down Volume down Decreases the speaker volume Hot Key Icon Function Description ...

Page 26: ...wser button By default buttons P1and P2 are users programmable The mail button is used to launch the mail application The LED of the mail button will flash when the user has received an incoming email The P3 by default is used to launch a multimedia application that came bundled with your system The web browser button by default is used to launch your internet browser ...

Page 27: ...right buttons on a mouse Tapping on the touchpad produces similar results Use the center 2 button top and bottom to scroll up or down a page This button mimics your cursor pressing on the right scroll bar of Windows applications NOTE Keep your fingers dry and clean when using the touchpad Also keep the touchpad dry and clean The touchpad is sensitive to finger movements Hence the lighter the touch...

Page 28: ...le Windows keyboard Microsoft Simple Boot Flag BIOS password control Set by switch see SW1 SW1 setting Second Level Cache Item Specification Cache controller Built in CPU Cache size 512KB 1st level cache control Always enabled 2st level cache control Always enabled Cache scheme control Fixed in write back System Memory Item Specification Memory controller Built in Intel Amador M Onboard memory siz...

Page 29: ...56 MB 64 MB 320 MB 64 MB 256 MB 320 MB 256 MB 128 MB 384 MB 128 MB 256 MB 384 MB 256 MB 256 MB 512 MB 512 64 576 64 512 576 128 512 640 512 128 640 512 512 1024 LAN Interface Item Specification Chipset Intel 82562 ET Supports LAN protocol 10 100 Mbps LAN connector type RJ45 LAN connector location Rear side Modem Interface Item Specification Chipset Ambit MDC module with Lucent modem controller Fax...

Page 30: ...MB 10000 20000 30000 Bytes per sector 512 512 512 Data heads 2 3 4 Recording zone 16 16 16 Drive Format Disks 1 2 2 Spindle speed RPM 4200 RPM 4200 RPM 4200 RPM Performance Specifications Buffer size 512KB 2048KB 2048KB Interface ATA 5 ATA 5 ATA 5 Max media transfer rate disk buffer Mbytes s 216 216 235 Data transfer rate host buffer Mbytes s 100 MB Sec Ultra DMA mode 5 100 MB Sec Ultra DMA mode 5...

Page 31: ...it stereo Analog to Digital converter Compatibility Microsoft PC98 PC99 AC97 2 1 Mixed sound source Line in CD Video AUX Voice channel 8 16 bit mono stereo Sampling rate 44 1 KHz Internal microphone Yes Internal speaker Quantity Yes Supports PnP DMA channel DMA channel 0 DMA channel 1 Supports PnP IRQ IRQ3 IRQ5 IRQ7 IRQ9 IRQ10 IRQ11 Video Interface Item Specification Chip vendor and model name Alm...

Page 32: ...side Connector type 25 pin D type connector in female type Parallel port function control Enable Disable by BIOS Setup Supports ECP EPP Yes set by BIOS setup Optional ECP DMA channel in BIOS Setup DMA channel 1 and 3 Optional parallel port I O address in BIOS Setup 3BCh 278h 378h Optional parallel port IRQ in BIOS Setup IRQ7 IRQ5 Serial Port Item Specification Serial port controller SMSC LPC47N267...

Page 33: ...Q in BIOS Setup Not available PCMCIA Port Item Specification PCMCIA controller O2 OZ6933 Supports card type Type III II Number of slots One type III or Two type II Access location Left side Supports ZV Zoomed Video port No ZV support Supports 32 bit CardBus Yes IRQ11 System Board Major Chips Item Controller System core logic Intel Almador M ICH3 M Super I O controller SMSC LPC47N267 Audio controll...

Page 34: ...BTP 30A1 Battery Type Li ion Pack capacity 5880 mAH Cell voltage V cell Number of battery cell 9 Package configuration 3 cells in series 3 series in parallel Package voltage 11 1 V DC AC LCD Inverter Item Specification Vendor model name Ambit T621124 00 730 Input voltage V 7 3 min 21 max Input current mA 900 max Output voltage Vrms no load 565 typ Output voltage frequency kHz 40 min 65 max Output ...

Page 35: ...Ratings CV mode DC output voltage 19 0V 20 0V Noise Ripple 300mvp pmax 20MHz bandwidth Load 0 A min 3 16 A max Output Ratings CC mode DC output voltage 12V 19V Constant output 2 75 0 2 A Dynamic Output Characteristics Turn on delay time 2 sec 115Vac Hold up time 4 ms min 115 Vac input full load Over Voltage Protection OVP 24 V Short circuit protection Output can be shorted without damage Electrost...

Page 36: ...n touchpad and an external PS 2 pointing device are idle for a specified period The display shuts off Hard Disk Standby Mode Hard disk is idle within a specified period of time Hard disk drive is in standby mode spindle turned off Environmental Requirements Item Specification Temperature Operating 5 35 C Non operating 10 60 C Non operating 20 60 C storage package Humidity Operating 20 to 80 RH non...

Page 37: ...h Power Memory Address Map Memory Address Size Function 00100000h 000F0000h 512 KB System BIOS 000F0000h 000E0000h UMB Area 000E0000h 000C0000h 40 KB VGA BIOS 000C0000h 000A0000h 128 KB Video memory VRAM 000A0000h 00000000h Conventional memory I O Address Map I O Address Function 000 00F DMA controller 1 020 021 Interrupt controller 1 040 043 Timer 1 060 064 Keyboard controller 38859 chip select 0...

Page 38: ...rial port IRQ5 Reserved for R2 card IRQ6 Floppy IRQ7 LPT Parallel port IRQ8 CMOS RTC IRQ9 SCI IRQ used by ACPI bus IRQ10 Audio PIRQB Modem PIRQB SMBUS controller PIRQB IEEE 1394 PIRQ 802 11b PIRQE LAN PIRQTE IRQ11 VGA PIRQA USB PIRQA PIRQC INTD CardBus controller PIRQB PIRQB IRQ12 PS 2 device IRQ13 Math processor IRQ14 1st EIDE device hard disk IRQ15 2nd EIDE device CD ROM drive DMA Channel Assign...

Page 39: ... Utility There are six menu options System Information Basic System Settings Startup Configuration Onboard Device Configuration System Security and Loading Default Settings To enter a menu highlight the item using the w w w w y y y y keys then press e e e e Within a menu navigate through the BIOS Utility by following these instructions Press the w w w w y y y y keys to move between the parameters ...

Page 40: ... the type of CPU installed in the system Floppy Disk Drive Shows the floppy disk drive type 1 44 MB 3 5 inch Hard Disk Drive Shows the size or capacity of the hard disk HDD Serial Number Shows the serial number of the hard disk System with Shows the high capacity disc drive installed System BIOS Version Shows the system BIOS version VGA BIOS Version Shows the video graphics accelerator BIOS versio...

Page 41: ...creen allows you to set the system date and time The following table describes the parameters in this screen Parameter Description Format Date Sets the system date DDD MMM DD YYYY day of the week month day year Time Sets the system time HH MM SS hour minute second ...

Page 42: ...Startup Configuration screen contains parameter values that define how your computer behaves on system startup The following table describes the parameters in this screen Settings in boldface are the default and suggested parameter settings ...

Page 43: ...er display screen and an external display device if one is connected Both or Auto CPU Serial Number Enable or Disable CPU Serial Number Feature If enabled user may read CPU serial number via necessary utility If disabled user cannot read it But on the model equipped with Celeron CPU which does not support CPU Serial Number feature this option should be invisible Enabled or Disabled Screen Expansio...

Page 44: ...Q of the serial port Enabled or Disabled 3F8h 2F8h 3E8h or 2E8h 4 or 3 Parallel Port Enables or disables the parallel port The parallel port is a PnP device Enabled Disabled setting will not affect the Windows Device Manager setting of the parallel port When enabled you can set the base I O address interrupt request IRQ and operation mode of the parallel port Enabled or Disabled 378h 278h or 3BCh ...

Page 45: ...ameter Description Options Setup Password When set this password protects the computer and the BIOS Utility from unauthorized entry See the following section for instructions on how to set a password None or Present Power On Password When set this password protects the computer from unauthorized entry See the following section for instructions on how to set a password None or Present Hard Disk Pas...

Page 46: ...sword checkpoints on boot up and resume from hibernation for maximum security Hard Disk Password protects your data by preventing unauthorized access to your hard disk Even if the hard disk is removed from the computer and moved to another computer it cannot be accessed without the Hard Disk Password When a password is set a password prompt appears on the left hand corner of the display screen 1 W...

Page 47: ...ed to set a password To remove a password follow the same steps used to set a password except type nothing in the password boxes Load Default Settings If you want to restore all parameter settings to their default values select this menu item and press e e e e The following dialog box displays If you would like to load default settings for all parameters use the cursor z z z z x x x x keys to sele...

Page 48: ...indows ME Startup Menu prompt you to choose the testing item Follow the instructions on screen to proceed NOTE This program contains a readme txt file This readme txt file will introduce each test utility and its functions System Diagnostic Diskette IMPORTANT 1 The diagnostics program here that we used is called PQA Product Quality Assurance and is provided by Acer Headquarters You can utilize it ...

Page 49: ...you select Diag from the main menu One Test performs a single test and Manual checks the selected test items in sequence Multi Test performs multiple tests of the selected items and check the selected test items in sequence Full Test performs all test items in detail for your system Quick Test performs all test items quickly for your system PQA Vx_x xx xx xx Diag Result SysInfo Option Exit PQA Vx_...

Page 50: ...lable options Test Times Indicates the number of tests to perform NOTE The F1 and F2 keys function only after you finish configuring the Test option NOTE When any errors are detected by diagnostic program refer to Index of PQA Diagnostic Error Code for troubleshooting PQA Vx_x xx xx xx Diag Result SysInfo Option Exit Diag One TEST Multi TEST PQA Vx_x xx xx xx Diag Result SysInfo Option Exit Diag O...

Page 51: ...ing strap and conductive mat for preventing electrostatic discharge Flat screw driver Phillips screw driver Tweezers Plastic Poker Hex screw driver Plastic flat screw driver NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components Chapter 3 Machine Disassembly and R...

Page 52: ... Begin Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system 3 Remove the battery pack ...

Page 53: ... components that need to be removed during servicing For example if you want to remove the system board you must first remove the keyboard then disassemble the inside assembly frame in that order Start Battery DIMM Cover CD DVD ROM Module HDD Cover Main Unit see next page for details Modem Board DIMM HDD Module HDD Bracket HDD CD DVD ROM Drive CD DVD ROM FPC Cable A x 2 B x 2 ...

Page 54: ...crew M2 5 X L10 Black G Screw M2 X L3 Silver Main Unit Middle Cover Touchpad Frame Keyboard C x 2 C x 2 LCD Module LCD Bezel Touchpad RTC battery Heatsink Plate CPU Fansink CPU Upper Case Lower Case LCD LCD Bracket Speakers Daughter Board Main Board Modem Cable PCMCIA Socket C x 6 E x 4 G x 6 D x 4 CPU Screw x 4 C x 1 C x 6 A x 2 A x 2 A x 2 Inverter Board F x 2 ...

Page 55: ...Chapter 3 47 Removing the Battery Pack 1 Push the battery release button inward 2 Slide the battery pack out from the main unit ...

Page 56: ...er 3 Removing the External DIMM Module 1 Remove the 2 screws of the DIMM cover then remove the DIMM cover from the lower case 2 Push out the latches on either side of the DIMM socket and remove the DIMM memory ...

Page 57: ... Combo Card 1 Remove the 2 screws of the DIMM cover and remove the DIMM cover from the lower case 2 Remove the 2 screws on the modem board and remove the modem board from the main board 3 Disconnect the modem power cable from the modem board ...

Page 58: ...50 Chapter 3 Removing the CD ROM DVD ROM Module 1 Push the CD ROM module release button inward 2 Slide the CD ROM module out from the main unit ...

Page 59: ...Chapter 3 51 Removing the Hard Disk Drive Module 1 Remove the screw of the hard disk cover then remove the HDD cover 2 Pull the plastic tag to remove the HDD module ...

Page 60: ...cover from both sides then remove it from the main unit Removing the Keyboard 1 See Removing the Middle Cover on page 52 2 Remove the 2 screws from the rear of the unit as shown then poke the 3 guide pins downward to release the keyboard 3 Lift the keyboard up and put it on the upper case 4 Disconnect the keyboard cable from the main board ...

Page 61: ...Middle Cover on page 52 2 See Removing the Keyboard on page 52 3 Remove the two screws as shown 4 Disconnect the LED inverter cable and the LCD coaxial cable from the main board 5 Release the two screws on the main unit and the 4 screws as shown 6 Lift up the LCD module carefully ...

Page 62: ... the upper case 3 Disconnect the cable from the touchpad board 4 Remove the touchpad board from the upper case Removing the CPU 1 See Removing the Middle Cover on page 52 2 See Removing the Keyboard on page 52 3 Slide the heat sink plate this way and remove the heat sink plate 4 Release the 4 screws on the CPU fan sink 5 Disconnect the CPU fan sink cable ...

Page 63: ...move the CPU fan sink 7 Loose up the CPU secure knot 8 Remove the CPU Removing the RTC 1 See Removing the Middle Cover on page 52 2 See Removing the Keyboard on page 52 3 Disconnect the RTC connector from the mainboard ...

Page 64: ... See Removing the Middle Cover on page 52 2 See Removing the Keyboard on page 52 3 Disconnect the touchpad cable from the main board 4 Disconnect the cover switch cable and the microphone cable from the main board 5 Release the six screws from the bottom of the main unit as shown below ...

Page 65: ...move the 2 screws on the main board as shown below 6 Remove the main board from the lower case with caution Removing the PCMCIA Socket 1 See Removing the Middle Cover on page 52 2 See Removing the Keyboard on page 52 3 See Removing the CPU on page 54 4 See Separating the Lower Case from the Upper Case on page 56 5 See Removing the System Board on page 57 6 From the back of the main board release t...

Page 66: ...ddle Cover on page 52 2 See Removing the Keyboard on page 52 3 See Removing the CPU on page 54 4 See Separating the Lower Case from the Upper Case on page 56 5 See Removing the System Board on page 57 6 Remove the tapes on the modem cable 7 Disconnect the modem power cable from the main board and remove the cable ...

Page 67: ...crews from the LCD module 6 Remove the video capture kit covers from both sides of the LCD module 7 Snap the LCD bezel off carefully Removing the Inverter Board 1 See Removing the Middle Cover on page 52 2 See Removing the Keyboard on page 52 3 See Removing the LCD Module on page 53 4 See Removing the LCD Bezel on page 59 5 Remove the 2 screws from the inverter board 6 Disconnect the LCD power cab...

Page 68: ...ng the Middle Cover on page 52 2 See Removing the Keyboard on page 52 3 See Removing the LCD Module on page 53 4 See Removing the LCD Bezel on page 59 5 Release the 4 screws as shown below 6 Take out the LCD panel from the LCD module carefully 7 Release these 6 screws from both sides of the LCD panel ...

Page 69: ...Chapter 3 61 8 Remove the left and right LCD brackets ...

Page 70: ...62 Chapter 3 ...

Page 71: ...failure The power indicator does not go on or stay on Power System Check on page 65 POST does not complete No beep or error codes are indicated Power On Self Test POST Error Message on page 68 Undetermined Problems on page 76 POST detects an error and displayed messages on screen Error Message List on page 69 The diagnostic test detected an error and displayed a FRU code System Diagnostic Diskette...

Page 72: ...t the diskette connector on the system board If the error still remains 1 Reconnect the external diskette drive CD ROM module 2 Replace the external diskette drive CD ROM module 3 Replace the system board External CD ROM Drive Check Do the following to isolate the problem to a controller drive or CD ROM Make sure that the CD ROM does not have any label attached to it The label can cause damage to ...

Page 73: ...he cable connector and repeat the failing operation Memory Check Memory errors might stop system operations show error messages on the screen or hang the system 1 Boot from the diagnostics diskette and start the PQA program please refer to System Diagnostic Diskette on page 40 2 Go to the diagnostic memory in the test items 3 Press F2 in the test items 4 Follow the instructions in the message wind...

Page 74: ... the following Replace the System board If the problem is not corrected see Undetermined Problems on page 76 If the voltage is not correct go to the next step NOTE An audible noise from the power adapter does not always indicate a defect 3 If the power on indicator does not light up check the power cord of the power adapter for correct continuity and installation 4 If the operational charge does n...

Page 75: ...battery pack that has less than 50 of the total power remaining when installed in the computer If the battery status indicator does not light up remove the battery pack and let it return to room temperature Re install the battery pack If the charge indicator still does not light up replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Touchpad Che...

Page 76: ...ext possible FRU to be replaced when servicing a computer If the symptom is not listed see Undetermined Problems on page 76 The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function NOTE Most of the error messages occur during POST Some of them display information about a hardware device e g the amount of memory installed Others may i...

Page 77: ... disk drive connector Load Default Settings in BIOS Setup Utility Hard disk drive System board Stuck Key see Keyboard or Auxiliary Input Device Check on page 65 Keyboard error see Keyboard or Auxiliary Input Device Check on page 65 Keyboard Controller Failed see Keyboard or Auxiliary Input Device Check on page 65 Keyboard locked Unlock key switch Unlock external keyboard Monitor type does not matc...

Page 78: ...ernal Diskette Drive Check on page 64 System cache error Cache disabled System board CPU ID System board DMA Test Failed DIMM System board Software NMI Failed DIMM System board Fail Safe Timer NMI Failed DIMM System board Device Address Conflict Run Load Default Settings in BIOS Setup Utility RTC battery System board Allocation Error for device Run Load Default Settings in BIOS Setup Utility RTC b...

Page 79: ...source battery pack and power adapter See Power System Check on page 65 Reconnect the LCD connector Hard disk drive LCD inverter ID LCD cable LCD Inverter LCD System board No beep power on indicator turns on and LCD is blank But you can see POST on an external CRT Reconnect the LCD connectors LCD inverter ID LCD cable LCD inverter LCD System board No beep power on indicator turns on and a blinking...

Page 80: ...cable LCD System board Indicator Related Symptoms Symptom Error Action in Sequence Indicator incorrectly remains off or on but system runs correctly Reconnect the inverter board Inverter board System board Power Related Symptoms Symptom Error Action in Sequence Power shuts down during operation Power source battery pack and power adapter See Power System Check on page 65 Battery pack Power adapter...

Page 81: ...er hibernation Keyboard if control is from the keyboard Hard disk drive System board The system doesn t enter hibernation mode and four short beeps every minute See Hibernation Mode on page 27 Press Fn F4 and see if the computer enters hibernation mode Touchpad Keyboard Hard disk connection board Hard disk drive System board The system doesn t enter standby mode after closing the LCD See Hibernati...

Page 82: ...on page 40 System board Print problems Ensure the Parallel Port in the Onboard Devices Configuration of BIOS Setup Utility is set to Enabled Onboard Devices Configuration Run printer self test Printer driver Printer cable Printer System Board Serial or parallel port device problems Ensure the Serial Port in the Devices Configuration of BIOS Setup Utility is set to Enabled Device driver Device cabl...

Page 83: ... discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem do the following 1 Run the advanced diagnostic test for the system board in loop mode at least 10 times 2 If no error is detected do not replace any FRU 3 If any error is detected replace the FRU Rerun the test to verify that there are no more errors ...

Page 84: ...ilure is operating correctly See Power System Check on page 65 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices Non Acer devices Printer mouse and other external devices Battery pack Hard disk drive DIMM CD ROM Diskette drive Module PC Cards 4 Power on the computer 5 Determine if the problem has ...

Page 85: ...e 40 VPD Checksum Error Reboot the system and then retest with this diskette BIOS Update Program Error Turn off the power and restart the system System Error Make sure this AFlash BIOS diskette for this model Without AC adapter make sure to connect AC adapter Battery Low make sure to install a highly charged battery and reboot system ...

Page 86: ...ard Keyboard System board 04XXX Video error System board 05XXX Parallel Port error System board 06XXX Serial port or main board error System board 07XXX Diskette drive error Diskette drive System board 08XXX Hard disk error Reload BIOS default setting Hard disk System board 09XXX CD ROM error Reset CD ROM cable CD ROM drive System board 10XXX Co processor error System board 11XXX Pointing device e...

Page 87: ...Chapter 5 79 Top View Jumper and Connector Locations Chapter 5 ...

Page 88: ...t CN28 RTC Battery Connector CN8 LCD FPC Connector CN9 LED Inverter Board Connector CN11 Microphone in Port CN10 LCD Cover Switch Connector CN20 Keyboard Connector CN21 TouchPad Connector CN22 External CD DVD ROM Module Connector CN12 HDD Connector CN23 Battery Connector SW2 See SW2 Setting listed below SW4 Setting Switch 1 ON Enable password check OFF Disable password check Switch 2 ON Enable Boo...

Page 89: ...Chapter 5 81 Bottom View CN4 RF Module Connector U1 FIR CN25 Modem Connector DM2 DIMM Socket 2 CN26 Modem Connector DM1 DIMM socket 1 CN27 Modem board socket ...

Page 90: ...82 Chapter 5 ...

Page 91: ... made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts you shou...

Page 92: ...84 Chapter 6 Exploded Diagram ...

Page 93: ...13 3 LG PHIL LP133X8 A2AC HDD Hard Disk Drive 15 HDD MODULE 10G IBM IC25N010ATDA04 HDD MODULE IVM 10 GB NS HDD 10G IBM IC25N010ATDA04 HDD 10G IBM IC25N010ATDA04 CD ROM Module 17 CD ROM MODULE 24X MITSUMI SR243TT530 ASSEMBLY CD ROM REX NS CD ROM 24X MITSUMI SR243T CD ROM 24X MITSUMI SR243T ATA Heatsink NS HEATSINK MODULE W FAN W SCREW ASSEMBLY HEATSINK Keyboard 21 KEYBOARD NSK A6002 TAIWAN KB DARFO...

Page 94: ... CABLE CABLE POWER SWITCH NS MODEM CABLE CABLE MDC NS COVER SWITCH CABLE CABLE COVER SWITCH NS TOUCH PAD CABLE CABLE TOUCH PAD FPC NS MICROPHONE CABLE CABLE MICROPHONE NS POWER CORD 125V CORD 125V UL 3P K01081B1183WP Main board 8 MAINBOARD TM530 W MODEM REDSTART TM530 MAINBOARD DIP Boards NS INVERTER 14 1 TWS 458 005 INVERTER 14 1 TWS 458 005 9 DAUGHTER BOARD DAUGHTER BOARD TM350 DIP Picture No Pa...

Page 95: ... ROM BOARD Battery NS RTC BATTERY 3V BTY COIN 3V CR2032WKA2 210MAH 13 BATTERY SSY BATT PACK LI 2000MAH Case Cover Bracket Assembly NS LCD BRACKET RIGHT 13 3 BRACKET RIGHT LCD 13 3 NS LCD BRACKET LEFT 13 3 BRACKET LEFT LCD 13 3 NS LCD BEZEL 13 3 ASSEMBLY LCD BEZEL 13 3 ADT Picture No Partname Description ...

Page 96: ...OVER ASSY HDD COVER NS DIMM COVER ASSY DIMM COVER REDSTART NS I O CHASIS ASSY I O CHASSIS 10 UPPER CASE ASSY U CASE 6 MIDDLE COVER COVER MIDDLE NS TOUCHPAD COVER ASSY TOUCHPAD COVER 12 LOWER CASE ASSY L CASE NS CD ROM CASE ASSY CD ROM CHASSIS 610 NS HDD BRACKET ASSY HDD BRACKET Picture No Partname Description ...

Page 97: ...C TV O P DEV CH7011 LQFP 64P 1394 CTRL IC 1394 CTRL TSB43AA22 TQFP128 CLOCK GEN IC CLK GEN ICS950806 TSSOP 56P I O CTRL I O CTRL ICH3 M BGA 421P FEROM IC FEROM 49LF004A 33 4C NH SST EEPROM IC EEPROM AT93C46 10SC 2 7ATMEL TEMP CHIP 16PIN IC TEMP SENSORG768B SSOP 16P CARDBUS CTRL BGA CHIP 208 PIN IC CARDBUS CTRL TARZAN BGA 208 CODEC CHIP IC CODEC ALC201 TQFP 48P UCTRL CHIP IC CTRL 38859FFHP LQFP 80P...

Page 98: ...90 Chapter 6 19 SCREW SCREW 20 SCREW SRW M2 5 8L B ZN NYLOK 700 18 SCREW SCREW CPU SET FINE M2 5 REDSTART Picture No Partname Description ...

Page 99: ... Battery 620TE 13 3 TFT Tualatin 1 G 64MB 20GB FDD Li Ion 620TX 14 1 TFT Tualatin 1 066G 128MB 20GB 24X CD ROM Li Ion 620TXV 14 1 TFT Tualatin 1 133G 128MB 20GB 8X DVD Li Ion 620TLR 15 0 TFT Tualatin 1 2 G 128MB 20GB 8X CD RW Li Ion Model Definition and Configuration Appendix A ...

Page 100: ...92 Appendix A ...

Page 101: ...Windows 2000 and Windows XP environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the TravelMate 740 Compatibility Test Report released by the Acer Mobile System Testing Department Test Compatible Components Appendix B ...

Page 102: ...ter MBLA3200 TDK CardBus Ethernet 10 100 Base TX LAK CB100X D Link Fast Ethernet CardBus 10 100 Mbps DFE 660 IBM 10 100 EtherJet CardBus Adapter 32 bit 25L4B55 Xircom CardBus EtherJet 10 100 CBE 10 100BTX Others Lucent Wave LAN IEEE 802 11 PCMCIA Card PC24E H FC Modem Adapters Modem up to 56K ActionTec DataLink 56Kbps FAX Modem 744L1075 TDK V 90 K56Kflex Data FAX Modem Xircom Credit Card Modem 56 ...

Page 103: ...ideo Capture Kit DVC V6 Intel Digital Camera I O Adapter PCMCIA SCSI Adaptec SlimSCSI APA 1460B NewMedia BUS Toaster PCMCIA to SCSI PCMCIA ATA IBM 340MB MicroDrive PC Card Adapter 00N8073 Sony Memory Stick 64MB PC Card Adapter PCMCIA Others Melco IEEE 1394 interface PCMCIA Card NA IFC ILCB DV Lacie LACIE IEEE 1394 Fire Wire Hard Drive VST VST Fire Wire Hard Drive with 2 ports FW1260 I O Data IEEE ...

Page 104: ...A3200 TDK CardBus Ethernet 10 100 Base TX LAK CB100X D Link Fast Ethernet CardBus 10 100 Mbps DFE 660 IBM 10 100 EtherJet CardBus Adapter 32 bit 25L4B55 Xircom CardBus EtherJet 10 100 CBE 10 100BTX Others Lucent Wave LAN IEEE 802 11 PCMCIA Card PC24E H FC Modem Adapters Modem up to 56K ActionTec DataLink 56Kbps FAX Modem 744L1075 TDK V 90 K56Kflex Data FAX Modem Xircom Credit Card Modem 56 CM 56 U...

Page 105: ...ideo Capture Kit DVC V6 Intel Digital Camera I O Adapter PCMCIA SCSI Adaptec SlimSCSI APA 1460B NewMedia BUS Toaster PCMCIA to SCSI PCMCIA ATA IBM 340MB MicroDrive PC Card Adapter 00N8073 Sony Memory Stick 64MB PC Card Adapter PCMCIA Others Melco IEEE 1394 interface PCMCIA Card NA IFC ILCB DV Lacie LACIE IEEE 1394 Fire Wire Hard Drive VST VST Fire Wire Hard Drive with 2 ports FW1260 I O Data IEEE ...

Page 106: ...98 Appendix B ...

Page 107: ...ebook Desktop and Server models including Service guides User s manuals Training materials Main manuals Bios updates Software utilities Spare parts lists Chips TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed information on Acer s International Tr...

Page 108: ...100 Appendix C ...

Page 109: ... Configuration 34 System Information 32 System Security 37 Board Layout 4 Bottom View 5 Top View 4 brightness hotkeys 15 C Cache controller 19 size 19 caps lock on indicator 11 CardBus 24 computer on indicator 11 Core logic 24 CPU core voltage 19 I O voltage 19 package 19 Removing 54 type 19 D DIMM 19 Combinations 20 external 48 package 19 removing 48 Speed 19 voltage 19 Disassembly Battery Pack 4...

Page 110: ...oblems 75 IrDA 24 IRQ Assignment Map 29 J Jumper and Connector Locations 79 Top View 79 K Keyboard 24 Removing 52 Keyboard or Auxiliary Input Device Check 65 L L2 cache 19 LAN Modem Combo 20 LCD 25 DC AC LCD Inverter 25 LCD Bezel Removing 59 LCD Bracket Removing 60 M Machine Disassembly 43 Mechanical Specification 28 media access on indicator 11 Memory Address Map 28 Memory Address Map 28 Memory C...

Page 111: ...Screw List 46 Second Level Cache 19 Serial Port 23 speakers hotkey 15 Standby Mode 27 Super I O 24 System Block Diagram 3 Layout 4 System Board Removing 57 System Check Procedures 64 System Diagnostic Diskette 40 System Memory 19 System Utilities 31 System Utility Diskette 40 T Temperature 27 Test Compatible Components 93 touchpad hotkey 15 Touchpad Check 67 TouchPad Module Removing 54 Troubleshoo...

Page 112: ...104 Index ...

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