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Acer TravelMate 3210Z Series Service Manual Download Page 77

Chapter 4

69

NOTE: 

If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined 

Problems” on page 71.

Modem/LAN-Related Symptoms

Symptom / Error

Action in Sequence

Internal modem does not work correctly.

Phone cable
Driver
Reconnect the Internal modem cable to the main board tightly.
Main board

Internal LAN does not work correctly

Lan cable
Driver
Main board

Summary of Contents for TravelMate 3210Z Series

Page 1: ...Acer TravelMate 3210Z Series Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw ...

Page 2: ...II Revision History Please refer to the table below for the updates made on TravelMate 3210Z service guide Date Chapter Updates ...

Page 3: ...pect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and an...

Page 4: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...VI ...

Page 7: ...39 Exit 40 BIOS Flash Utility 41 Chapter 3 Machine Disassembly and Replacement 43 General Information 44 Before You Begin 44 Disassembly Procedure Flowchart 45 Removing the Battery Pack 47 Removing the Wireless LAN Card the HDD Module the Memory the CPU the ODD Module and the LCD Module 48 Removing the Wireless LAN Card and the HDD Module 48 Removing the Memory and the CPU 48 Removing the ODD Modu...

Page 8: ... Error Message 61 Index of Error Messages 62 Insyde MobilePro BIOS POST Beep Code and POST Messages 64 Index of Symptom to FRU Error Message 66 Intermittent Problems 70 Undetermined Problems 71 Chapter 5 Jumper and Connector Locations 73 Top View 73 Bottom View 74 Chapter 6 FRU Field Replaceable Unit List 75 Exploded Diagram 76 The System 76 Upper Case Assembly 77 Lower Case Assembly 78 LCD Module...

Page 9: ... dual displays via Acer GridVistaTM T 16 7 million colors T Intel 915GM integrated 3D graphics featuring Intel Graphics Media Accelerator 900 and up to 128 MB of VRAM supporting Microsoft DirectX 9 0 and dual independent display UMA models T Intel 915PM with ATI MobilityTM Radeon X1300 256 512 MB HyperMemoryTM supporting ATI PopwerPlayTM Microsoft DirectX 9 0 PCI Express and and DualViewTM discret...

Page 10: ...d Bluetooth Human centric design and ergonomics T Rugged yet extremely portable design T Stylish appearance T Full size keyboard with four programmable launch keys T Ergonomically centered touchpad pointing device T Acer FineTouch keyboard with a 5 degree curve T Internet 4 way scroll button I O Ports T Three USB 2 0 ports T PC Card slot one Type II T External display VGA port T Headphones speaker...

Page 11: ...onn x1 for BlueTooth Audio Codec MDC Conn Amplifier RJ 11 Speaker Conn Jack x2 SATA Conn PATA Conn 1394 Controller TSB34AB21A PCMCIA CardReader Controller ENE CB712 BroadCOM LAN BCM4401KFB BCM5788M Mini PCI Socket RJ45 PCMCIA Slot 4 in 1 CradReader Slot 1394 Conn 4 Pins ENE KB910Q EC KBC Super I O SMsC LPC47N217 Internal K B BIOS Touch Pad Conn Thermal Sensor Clock Generator Power ON OFF Circuit D...

Page 12: ...nnector JP5 Touchpad Connector SW2 E mail Switch JP4 Keyboard Connector SW4 Internet Browser Switch JP42 Speaker Connector SW5 Emanager Switch JP7 PCMCIA Slot SW6 User Programmable Switch JP10 Microphone Connector 2 JP1 2 JP4 2 JP5 2 KQ JP10 2 2 JP42 2 JP7 2 2 SW1 SW2 SW3 SW4 SW5 SW6 ...

Page 13: ...del PCN1 AC IN JP40 Headphone out line out Jack JP13 USB Port JP41 Mic in Jack JP12 Acer ezDock No ezDock for this model JP28 HDD Connector JP14 Modem Board Connector JP35 Wireless LAN Card Connector JP3 External Display Port U42 BIOS JP17 S Video Port JP26 DDR2 Socket JP19 RJ11 RJ45 JP31 DDR2 Socket JP23 Modem Cable Connector JP39 ODD Connector JP26 JP31 2 2 2 JP35 JP39 U42 JP36 IR1 2 JP40 JP41 P...

Page 14: ...or more details 4 Microphone Internal microphone for sound recording 5 Status indicators Light Emitting Diodes LEDs that turn on and off to show the status of the computer s functions and components 6 Palmrest Comfortable support area for our hands when you use the computer 7 Click buttons left center and right The left and right buttons function like the left and right mouse buttons the center bu...

Page 15: ...ght speakers deliver stereo audio output 4 Bluetooth communication button indicator Press to enable disable Bluetooth function Lights to indicate the status of Bluetoothcommunications optional 5 Wireless communication button indicator Press to enable disable Wireless function Lights to indicate the status of wireless LAN communications optional 6 Power indicator Lights when the computer is on 7 Ba...

Page 16: ...l monitor LCD projector 2 Network jack Connects to an Ethernet 10 100 1000 based network 3 Modem jack Connects to a phone line 4 Two USB 2 0 ports Connects to USB 2 0 devices e g USB mouse USB camera 5 PC Card slot Connects to one Type II PC Card 6 PC Card slot eject button Ejects the PC Card from the slot ...

Page 17: ...Lights up when the optical drive is active 3 Optical drive eject button Ejects the opotical drive tray from the drive 4 Emergency eject hole Ejects the optical drive tray when the computer is turned off 5 Ventilation slots Enable the computer to stay cool even after prolonged use 6 Security Keylock Connects to a Kensington compatible computer security lock ...

Page 18: ...10 Chapter 1 Rear Panel Icon Item Description 1 Battery bay Houses the computer s battery pack 2 Power jack Connects to an AC adaptor 3 Connect to USB 2 0 devices e g USB mouse USB camera ...

Page 19: ...k Locks the battery in place 3 Cooling fan Helps keep the computer cool Note Do not cover or obstruct the opening of the fan 4 Memory compartment Houses the computer s main memory 5 Hard disk bay Houses the computer s hard disk secured by two screws 6 Battery release latch Releases the battery for removal ...

Page 20: ... amber when the battery is charging 2 Fully charged The light shows green when in AC mode Icon Function Description Cap lock Lights when Cap Lock is activated Num lock Lights when Num Lock is activated Media Activity Indicates when the hard disc or optical drive is active Bluetooth Indicates the status of Bluetooth communication Wireless LAN Indicates the status of wireless LAN communication Power...

Page 21: ...ress to ru the Acer Empowering Technology The mail and web browser buttons are pre set to email and Internet programs but can be reset by users To set the Web Browser mail and programmable buttons run the Acer Launch Manager Launch key Default application Mail Email application user programmable Web browser Internet browser user programmable Acer eManager user programmable P User programmable ...

Page 22: ... the left 1 and right 4 buttons located beneath the touchpad to perform selection and execution functions These two buttons are similar to the left and right buttons on a mouse Tapping on the touchpad is the same as clicking the left button T Use the 4 way scroll 3 button to scroll up or down and move left or right a page This button mimics your cursor pressing on the right scroll bar of Windows a...

Page 23: ...ping too hard will not increase the touchpad s responsiveness Drag Click and hold then use finger to drag the cursor on the touchpad Tap twice at the same speed as double clicking a mouse button then hold finger to the touchpad on the second tap to drag the cursor Access context menu Click once Scroll Click and hold to move up down left right Function Left Button 1 Right Button 4 Main touchpad 2 C...

Page 24: ...percase Num lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll lock Fn F12 When Scroll Lock is on the screen moves one line up or down when you press the up or down arrow keys r...

Page 25: ...Start menu It can also be used with other keys to provide a variety of function Tab Activates next taskbar button E Opens the My Computer window F1 Opens Help and Support F Opens the Find All Files dialog box R Opens the Run dialog box M Minimizes all windows Shift M Undoes the minimize all windows action Application key This key has the same effect as clicking the right mouse button it opens the ...

Page 26: ... Fn F2 Acer eSetting Launches the Acer eSettings in Acer eManager Fn F3 Acer ePowerManagement Launches the Acer ePowerManagement in Acer eManager Fn F4 Sleep Puts the computer in Sleep mode Fn F5 Display toggle Switches display output between the display screen external monitor if connected and both Fn F6 Screen blank Turns the display screen backlight off to save power Press any key to return Fn ...

Page 27: ...Chapter 1 19 Fn y Volume down Decreases the speaker volume Fn x Brightness up Increases the screen brightness Fn z Brightness down Decreases the screen brightness Hot Key Icon Function Description ...

Page 28: ...ard The US dollar sign 1 Open a text editor or word processor 2 Either directly press the key at the bottom right of the keyboard or hold Shift and then press the 4 key at the upper center of the keyboard NOTE This function varies by the operating system version NOTE Some fonts and software do not support the Euro symbol Please refer to www microsoft com typography faq faq12 htm for more informati...

Page 29: ...P EPP PCI 2 2 PnP 1 0a DMI 2 0 PS 2 keyboard and mouse USB 2 0 VGA BIOS CD ROM bootable IEEE 1394 SMB system managment bus WFM 2 0 ready BIOS password control Set by setup manual Second Level Cache Item Specification Cache controller Built in CPU Cache size 2MB 1st level cache control Always enabled 2st level cache control Always enabled Cache scheme control Fixed in write back System Memory Item ...

Page 30: ...B 256MB 1024MB 1280MB 512MB 128MB 640MB 512MB 256MB 768MB 512MB 512MB 1024MB 512MB 1024MB 1536MB 1024MB 0MB 1024MB 1024MB 128MB 1125MB 1024MB 256MB 1280MB 1024MB 512MB 1536MB 1024MB 1024MB 2048MB LAN Interface Item Specification Chipset BCM4401KFB Supports LAN protocol 10 100Mbps LAN connector type RJ45 LAN connector location Left side Features Integrated 10 100 BASE T transceiver Wake on LAN supp...

Page 31: ... Vendor Model Name SEAGATE ST94019A Toshiba Pluto MK4025GAS SEAGATE N2 ST960821A Toshiba Pluto MK6025GAS SEAGATE N2 ST9808210A Toshiba Pluto MK8025GAS SEAGATE ST9100822A TOSHIBA PLUTO MK1031GAS Capacity MB 40000 60000 80000 100000 Bytes per sector 512 512 512 512 Data heads 2 2 3 4 4 4 4 4 Drive Format Disks 1 1 2 2 2 2 2 2 Spindle speed RPM 4200 4200 RPM 4200 4200 RPM 4200 4200 RPM 4200 4200 RPM ...

Page 32: ...d Mode 2 Form 2 CD i Video CD CD Text Loading mechanism Load Manual Release a Electrical Release Release Button b Release by ATAPI command c Emergency Release Power Requirement Input Voltage 5 V 5 Operating DVD Dual Interface Item Specification Vendor model name DVD Dual Pioneer DVR K15RA DVD Dual Pioneer DVR K05RA LiteOn SOSW 833S Panasonic UJ 845 Performance Specification With CD Diskette With D...

Page 33: ...te DVD R DL Ver1 0 Read Write DVD RW Ver 1 1 1 2 Read Write DVD RAM Ver 2 0 2 1 Read only Applicable disc format for Pioneer DVR K05RA KODAK Photo CD Single and Multi session CD Extra CD PLUS Video CD CD text data Read Write CD R discs Read Write CD RW discs Read Write DVD ROM DVD R Ver 2 00 for General Read Write DVD RW Ver 1 0 1 1 1 2 Read Write DVD R Ver 1 0 1 11 1 2 Read Write DVD R DL Ver1 0 ...

Page 34: ... Memory size 64MB 128MB Interface DDR USB Port Item Specification Chipset built in Mobile Intel 82801FB ICH6 M USB Compliancy Level 2 0 OHCI USB 1 1 and USB 2 0 Host controller Number of USB port 3 Location two on the left side one on the rear side Serial port function control Enable Disable by BIOS Setup IEEE 1394 Port No IEEE Port for this model Item Specification Chipset TSB34AB21A Number of IE...

Page 35: ...B 910Q Total number of keypads 84 85 key Windows logo key Yes Internal external keyboard work simultaneously 1 Plug USB keyboard to the USB port directly Yes 2 Use port replicator then plug a USB PS 2 keyboard to the USB port PS 2 port on the port replicator Yes Battery Item Specification Vendor model name BATTERY LI ION 6 CELLS SANYO 2000mAH UR18650F BATTERY LI ION 6 CELLS SONY 2000mAH US18650G4 ...

Page 36: ... Typical White Luminance cd m2 also called Brightness 185 185 185 Luminance Uniformity 1 25 5 points 1 25 5 points N A Contrast Ratio 300 300 400 Response Time Optical Rise Time Fall Time msec 10 15 10 15 5 11 Nominal Input Voltage VDD 3 3V Typ 3 3V 3 3V Typical Power Consumption watt N A N A N A Weight 440g 440g 425g Physical Size mm 320x206x5 5 320x206x5 5 320x206x5 5 Electrical Interface 1 chan...

Page 37: ...ower Management ACPI mode Power Management Mech Off G3 All devices in the system are turned off completely Soft Off G2 S5 OS initiated shutdown All devices in the system are turned off completely Working G0 S0 Individual devices such as the CPU and hard disc may be power managed in this state Suspend to RAM S3 CPU set power down VGA Suspend PCMCIA Suspend Audio Power Down Hard Disk Power Down CD R...

Page 38: ...30 Chapter 1 ...

Page 39: ...lease also refer to Chapter 4 Troubleshooting when problem arises To activate the BIOS Utility press m during POST when Press F2 to enter Setup message is prompted on the bottom of screen Press m to enter setup The default parameter of F12 Boot Menu is set to disabled If you want to change boot device without entering BIOS Setup Utility please set the parameter to enabled Press F12 during POST to ...

Page 40: ...r if it is enclosed in square brackets Navigation keys for a particular menu are shown on the bottom of the screen Help for parameters are found in the Item Specific Help part of the screen Read this carefully when making changes to parameter values Please note that system information vary in models Insyde Software SCU May 20 2003 5 40 09 AM Main Advanced Security Boot Exit Devices System Product ...

Page 41: ... or optical drive model name is automatically detected by the system Serial Number This field displays the serial number of this unit Asset Tag This field displays the asset tag of this unit UUID This will be visible only when an internal LAN device is presenting UUID 32bytes CPU This field shows the brand name of the system CPU CPU speed Insyde Software SCU May 20 2005 5 40 09 AM Main Advanced Se...

Page 42: ... the extended memory in the system Extended memory size Total memory size 2MB VGA Memory VGA Memory size Discrete 64 or 128MB depends on actual VRAM size TurboCache 32MB actual TurboCache VRAM size Intel R 915 DVMT you can select the following options 1 64MB 8MB pre allocated 56MB DVMT 2 128MB 8MB pre allocated 128MB DVMT Default value 3 Max DVMT 160MB on 256MB system memory 224MB on 512 and above...

Page 43: ...ly Actual values may differ Insyde Software SCU May 20 2005 5 40 09 AM Main Advanced Security Boot Exit Date and Time Power On Display ˇ Quiet Boot ˇ LCD Auto DIM ˇ Network Boot Power On Display _ F12 Boot Menu OK Cancel ˇ D2D Recovery Press Tab key to select a control OK button or Enter key accept entries Cancel button or Esc key reject entries Use cursor spacebar and numeric keys to change value...

Page 44: ...ternal display device is connected the power on display will be in CRT or projector only mode Otherwise it will be in LCD only mode Both Simultaneously enable both the integrated LCD screen and the system s external video port for an external CRT or projector Option Auto or Both LCD Auto Dim Determines if the system will automatically dim the LCD brightness in order to save power when AC is not pr...

Page 45: ...pport This feature allows you to USB keyboard entering BIOS Setup This feature also allows you to use a USB keyboard in DOS without additional driver USB floppy boot and Crisis Recovery from USB floppy is also supported Enabled Disabled Insyde Software SCU May 20 2005 5 40 09 AM Main Advanced Security Boot Exit Infrared Port FIR Infrared Port FIR FIR I O settings Mode Setting for IRDA Max Graphics...

Page 46: ...get your password you may have to return your notebook computer to your dealer to reset it Parameter Description Option Set User Password Press Enter to set the user password When set this password protects the BIOS Setup Utility from unauthorized access Set Supervisor Password Press Enter to set the administrator password When set this password protects the BIOS Setup Utility from unauthorized ac...

Page 47: ...ard disk drive and the CD ROM in module bay Insyde Software SCU May 20 2005 5 40 09 Main Advanced Security Boot Exit Boot Device Boot Device Hard Drive CD ROM DVD Drive Floppy Device Network Boot Press Tab key to select a control OK button or Enter key accept entries Cancel button or ESC key reject entries Use spacebar and number keys to change value Alt key activates accelerators ...

Page 48: ... Load Setup Default Load default values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Insyde Software SCU Nov 26 2005 5 40 09 Main Advanced Security Boot Exit Exit Saving Changes Exit Saving Changes Exit Discarding Changes Press OK to save the current Load Setup Defaults Setup parameters to CMOS RAM Discard Changes The system will reboot OK Cancel Tab Right ...

Page 49: ...ry Diskette before you use the Phlash utility NOTE Do not install memory related drivers XMS EMS DPMI when you use the Phlash NOTE Please use the AC adaptor power supply when you run the Phlash utility If the battery pack does not contain enough power to finish BIOS flash you may not boot the system because the BIOS is not completely loaded Fellow the steps below to run the Phlash 1 Prepare a boot...

Page 50: ...42 Chapter 2 ...

Page 51: ...r preventing electrostatic discharge T Small Philips screw driver T Philips screwdriver T Plastic flat head screw driver T Tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components When you remove the stripe cover please be careful not to scrape the cover Ch...

Page 52: ... Begin Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system 3 Remove the battery pack ...

Page 53: ... remove the keyboard then disassemble the inside assembly frame in that order Start Battery Middle Cover DIMM HDD Cover Wireless LAN Cover 2 I 4 2 1 HDD Module 4 3 CPU Fan Lower Case Assembly 2 VGA Heatsink Modem Board Wireless LAN Cover ODD Module Memory HDD HDD Bracket 4 Keyboard LCD Module 4 1 13 Upper Case Assembly 3 Upper Case Touchpad Assembly Touchpad Bracket Touchpad Lower Case Main Board ...

Page 54: ...M2 5 6 5 4 5KG E SCRW WH MS CBZ M2 5 L4 BLACK F SCREW M2 5 6 G SCREW M2 3 NYLON 1JMCPC 420325 H SCREW M2 5X6 I SCREW M2 3 J SCRW M2 5 L3 NON NYLOK K SCREW M2 5 5 L SCREW M3x4 86 9A524 4R0 M SCREW WAFER NYLOK NI 2ML3 N SCREW NI M2 6L 4 screw caps 4 LCD Bezel 2 LCD Inverter LCD Assembly LCD Panel 8 2 LCD Module LCD LCD Wire Cable LCD Brackets ...

Page 55: ...Chapter 3 47 Removing the Battery Pack 1 Unlock the battery lock 2 Slide the battery latch then remove the battery ...

Page 56: ...CI door 3 Disconnect the wireless antennae 4 Pop out the wireless LAN card then remove it 5 Remove the two screws fastening the HDD cover 6 Remove HDD cover carefully 7 Pull the HDD module backwards to disconnect the HDD module then remove it from the main unit Removing the Memory and the CPU 1 Remove the two screws fastening DIMM cover 2 Then detach the DIMM cover 3 Pop out the memory then remove...

Page 57: ...verse the order when you assemble the system 7 Disconnect the fan cablle as shown 8 Take out the thermal module from the main unit carefully 9 Use a flat headed screwdriver to release the CPU lock 10 Then remove the CPU from the CPU socket carefully Removing the ODD Module and the LCD module 1 Remove the screws fastening the ODD module as shown 2 Use a flat headed screwdriver to push the ODD modul...

Page 58: ...he keyboard cable then remove the keyboard 7 Tear off the mylard festening the wireless antenna set 8 Pull out the wireless antenna from the main unit carefully 9 Disconnect the LCD cable from the main board 10 Remove two screws holding the LCD module 11 Remove another two screws fastening the LCD module on the botton 12 Then detach the LCD module from the main unit carefully ...

Page 59: ...Chapter 3 51 ...

Page 60: ... the lower case assembly Disassembling the Upper Case Assembly 1 Disconnect the touchpad FFC from the main board 2 Disconnect the bluetooth cable 3 Detach the bluetooth module from the upper case 4 Disconnect the bluetooth cable from the bluetooth card 5 Disconnect the touchpad to touchpad board FFC 6 Remove the three screws fastening the touchpad board 7 Detach the touchpad board 8 Remove the fou...

Page 61: ...sembly then remove one screw on the other side as shown 3 Disconnect the speaker cable 4 Detach the main board assembly from the lower case carefully 5 Remove the three screws fastening the VGA board 6 Disconnect the VGA board assembly from the main board 7 Remove the three screws fastening the VGA themal to the VGA board Detach the main board assembly from the lower case carefully Follow the orde...

Page 62: ...emove the two screws fastening the modem board as shwon 11 Disconnect the modem board from the main board 12 Disconnect the modem cable from the modem board 13 Remove the two screws holding the speaker set to the lower case 14 Take out the speaker set from the lower case This completes the main unit disassembly ...

Page 63: ...he LCD cable and disconnect the inverter cable then remove the inverter 6 Remove the two screws fastening the LCD assembly to the LCD panel 7 Take out the LCD assembly from the LCD panel 8 Remove the four screws fastening the LCD left bracket then remove it 9 Remove the four screws fastening the LCD right bracket 10 Then remove the LCD right bracket 11 Tear off the mylar and disconnect the LCD cab...

Page 64: ...s holding the HDD bracket on one side 2 Remove another two screws holding the HDD bracket on the other side 3 Then take the hard disc drive out of the HDD bracket Disassembling the ODD Module 1 Remove the two screws fastening the ODD bracket 2 Remove the ODD bracket from the optical disc drive module ...

Page 65: ...ed and secured there are no obvious shorts or opens there are no obviously burned or heated components all components appear normal 5 Use the following table with the verified symptom to determine which page to go to Symptoms Verified Go To Power failure The power indicator does not go on or stay on Power System Check on page 59 POST does not complete No beep or error codes are indicated Power On ...

Page 66: ...eyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested If the internal keyboard does not work or an unexpected character appears make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board If the keyboard cable connection is correct run the Keyboard Test If the tests detect a keyboard ...

Page 67: ... Remove the battery pack 2 Connect the power adapter and check that power is supplied 3 Disconnect the power adapter and install the charged battery pack then check that power is supplied by the battery pack If you suspect a power problem see the appropriate power supply check in the following list T Check the Battery Pack on page 60 ...

Page 68: ... light up replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Touchpad check If the touchpad doesn t work do the following actions one at a time to correct the problem Do not replace a non defective FRU 1 After rebooting run Tracking Pad PS2 Mode Driver For example run Syn touch driver 2 Run utility with the PS 2 mouse function and check if the ...

Page 69: ...ext possible FRU to be replaced when servicing a computer If the symptom is not listed see Undetermined Problems on page 71 The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function NOTE Most of the error messages occur during POST Some of them display information about a hardware device e g the amount of memory installed Others may i...

Page 70: ...n reboot system Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time then reboot system Main board Previous boot incomplete Default configuration used Load Default Settings in BIOS Setup Utility RTC battery Main baord Invalid System Configuration Data Load Default Settings in BIOS Setup Utility Main board Operating system not found Enter Setup and see if fixed disk a...

Page 71: ...r on indicator turns on and LCD is blank Power source battery pack and power adapter See Power System Check on page 59 Reconnect the LCD connector Hard disk drive LCD cable LCD inverter LCD Main board Power on indicator turns on and LCD is blank But you can see POST on an external CRT Reconnect the LCD connectors LCD cable LCD inverter LCD Main board Power on indicator turns on and a blinking curs...

Page 72: ...GE REGISTERS DMA page registers do not function properly short short short short long short FAULTY REFRESH CIRCUIT RAM refresh circuit does not function properly short short short short long long ROM CHECKSUM INCORRECT BIOS ROM checksum failed short short short long short short CMOS RAM TEST FAILED CMOS RAM test failed short short short long short long DMA CONTROLLER FAULTY DMA controller does not...

Page 73: ...board operation is locked N A BOOT SECTOR 0 HAS CHANGED The boot sector of the hard disk has been changed probably because of a virus attack N A Suspend to Disk partition MISSING No Suspend to Disk partition found N A Hard Disk ERROR Access to the Suspend to Disk partition failed N A Suspend to Disk partition signature NOT FOUND No Suspend to Disk partition signature found N A Suspend to Disk part...

Page 74: ... horizontal or vertical lines displayed Reconnect the LCD cable LCD cable LCD Main board Indicator Related Symptoms Symptom Error Action in Sequence Indicator incorrectly remains off or on but system runs correctly Main board HDD CD ROM active indicators cannot work HDD CD ROM drive Device driver Main board Power Related Symptoms Symptom Error Action in Sequence Power shuts down during operation P...

Page 75: ...le Main board Check BIOS revision System can power on but you hear two long beeps B B and the LCD is blank Reinsert DIMM DIMM Main board Speaker Related Symptoms Symptom Error Action in Sequence In Windows multimedia programs no sound comes from the computer OS volume control Audio driver Speaker Main board Internal speakers make noise or emit no sound Speaker Main board Microphone cannot work Aud...

Page 76: ...tility to execute Load Setup defaults then reboot system Reconnect hard disk CD ROM drives FDD or other peripherals Main board External display does not work correctly Press Fn F5 LCD CRT Both display switching Keyboard Main board USB does not work correctly Main board Print problems Enter BIOS Setup Utility to execute Load Default Settings then reboot the system Run printer self test Printer driv...

Page 77: ...ns see Undetermined Problems on page 71 Modem LAN Related Symptoms Symptom Error Action in Sequence Internal modem does not work correctly Phone cable Driver Reconnect the Internal modem cable to the main board tightly Main board Internal LAN does not work correctly Lan cable Driver Main board ...

Page 78: ...tatic discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem do the following 1 Run the diagnostic test for the system board in loop mode at least 10 times 2 If no error is detected do not replace any FRU 3 If any error is detected replace the FRU Rerun the test to verify that there are no more errors ...

Page 79: ...the failure is operating correctly See Power System Check on page 59 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices T Non Acer devices T Printer mouse and other external devices T Battery pack T Hard disk drive T DIMM T PC Cards 4 Power on the computer 5 Determine if the problem has changed 6 I...

Page 80: ...72 Chapter 4 ...

Page 81: ...tor SW2 E mail Switch JP4 Keyboard Connector SW4 Internet Browser Switch JP42 Speaker Connector SW5 Emanager Switch JP7 PCMCIA Slot SW6 User Programmable Switch JP10 Microphone Connector 2 JP1 2 JP4 2 JP5 2 KQ JP10 2 2 JP42 2 JP7 2 2 SW1 SW2 SW3 SW4 SW5 SW6 Jumper and Connector Locations Chapter 5 ...

Page 82: ...N1 AC IN JP40 Headphone out line out Jack support SPDIF JP13 USB Port JP41 Mic in Jack JP12 Acer ezDock No ezDock for this model JP28 HDD Connector JP14 Modem Board Connector JP35 Wireless LAN Card Connector JP3 External Display Port U42 BIOS JP17 S Video Port JP26 DDR2 Socket JP19 RJ11 RJ45 JP31 DDR2 Socket JP23 Modem Cable Connector JP39 ODD Connector JP26 JP31 2 2 2 JP35 JP39 U42 JP36 IR1 2 JP4...

Page 83: ...change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts...

Page 84: ...76 Chapter 6 Exploded Diagram The System 011 012 013 ...

Page 85: ...Chapter 6 77 Upper Case Assembly ...

Page 86: ...78 Chapter 6 Lower Case Assembly ...

Page 87: ...Chapter 6 79 LCD Module ...

Page 88: ...80 Chapter 6 HDD Module ODD Module ...

Page 89: ... CELLS SANYO 2000mAH UR18650F BT 00603 001 BATTERY LI ION 6 CELLS SONY 2000mAH US18650G4 BT 00604 004 BATTERY LI ION 6 CELLS SANYO 2400mAH UR18650F BT 00604 001 BATTERY LI ION 6 CELLS SONY 2400mAH US18650G7 BT 00604 001 NS BATTERY LI ION 9 CELLS SANYO 2400mAH UR18650F BT 00903 002 Board The System 012 MODEM BOARD FOXCONN T60M845 01 54 A70V5 001 NS BLUETOOTH CARD WNC 91 BU513 002 54 A70V5 002 NS MI...

Page 90: ... EC 27 A70V5 004 NS POWER CORD INDIA 27 A70V5 005 NS POWER CORD ISREL 27 A70V5 006 NS POWER CORD ITALIAN 27 A70V5 007 NS POWER CORD JP 27 A70V5 008 NS POWER CORD KOREA 27 A70V5 009 NS POWER CORD SOUTH AFRICA 27 A70V5 010 NS POWER CORD SWISS 27 A70V5 011 NS POWER CORDTWN 27 A70V5 012 NS POWER CORD UK 27 A70V5 013 CABLE NS POWER CORD US 27 A70V5 014 Case Cover Bracket Assembly The System 006 MIDDLE ...

Page 91: ...SUPPORT 33 A70V5 001 Lower Case Assembly 003 DIMM COVER 42 A70V5 003 Lower Case Assembly 004 PCI DOOR 42 A70V5 005 Lower Case Assembly 005 THERMAL DOOR 42 A70V5 006 Communication Module NS ANTENNA ASSY 50 A70V5 004 CPU Procussor NS CELERON M 350 1 3G 1M C0 KC NC001 350 NS CELERON M 360 1 4G 1M C0 KC NC001 360 NS CELERON M 370 1 5G 1M C0 KC NC001 370 TravelMate 2400 3210 3220 FRU List Picture No Pa...

Page 92: ...COMBO DRIVE 24X PHILIPS SCB5265 KO 02403 007 ODD Module 002 DVD CDRW COMBO BEZEL 42 A70V5 007 ODD Module 003 ODD BRACKET 33 A70V5 002 ODD Module DVD CDRW COMBO 24X MODULE PANASONIC UJDA 770 6M A70V5 002 ODD Module 001 DVD CDRW COMBO 24X DRIVE PANASONIC UJDA 770 KO 02406 013 ODD Module 002 DVD CDRW COMBO BEZEL 42 A70V5 007 ODD Module 003 ODD BRACKET 33 A70V5 002 DVD RW Drive ODD Module DVD DUAL MOD...

Page 93: ... 5 4200 MORAGA HTS424040M9AT00 13G1132 FW A71A KH 04007 012 HDD Module HDD 60GB 2 5 IN 4200RPM SEAGATE N2 ST960821A F W 3 01 KH 06001 002 HDD Module HDD 60G 2 5IN 4200RPM TOSHIBA PLUTO MK6025GAS 2M F W KA200A KH 06004 003 HDD Module HDD 60GB 2 5IN 4200RPM MORAGA 60G IC25N060ATMR04 0 08K0634 F S AD4A KH 06007 006 HDD Module HDD 80GB 2 5 IN 4200RPM SEAGATE N2 ST9808210A F W 3 01 KH 08001 012 HDD Mod...

Page 94: ...902 012 KEYBOARD HUNGARIAN KB T5902 013 KEYBOARD RUSSIAN KB T5902 014 KEYBOARD SWEDEN KB T5902 015 KEYBOARD NORWEGIAN KB T5902 016 KEYBOARD DANISH KB T5902 017 KEYBOARD ARABIC KB T5902 018 KEYBOARD BRAZILIAN PORTUGUESE KB T5902 019 KEYBOARD CANADIAN FRENCH KB T5902 020 KEYBOARD GREEK KB T5902 021 KEYBOARD TURKISH KB T5902 022 KEYBOARD HEBREW KB T5902 023 KEYBOARD SLOVENIA CROATIA KB T5902 024 LCD ...

Page 95: ...dule 002 003 LCD BRACKET SET 6K A70V5 001 LCD Module ASSY LCD MODULE 14 1 WXGA NON GLARE CMO N141l 1 L03 W ANT TM 6M TAAV5 004 LCD Module 001 LCD 14 1 WXGA NON GLARE CMO N141l 1 L02 LK 1410D 004 LCD Module 007 LCD INVERTER 19 A70V5 001 LCD Module 006 LCD WIRE CABLE 50 A70V5 005 TravelMate 2400 3210 3220 FRU List Picture No Part Name and Description Part Number ...

Page 96: ...ULE 14 1 WXGA NON GLARE QDI N141V2 QD14TL01 REV 01 W O ANT TM 6M TAAV5 007 LCD Module 001 LCD 14 1 WXGA NON GLARE QDI N141V2 QD14TL01 REV 01 LK 14109 004 LCD Module 007 LCD INVERTER 19 A70V5 001 LCD Module 006 LCD WIRE CABLE 50 A70V5 005 LCD Module 004 LCD PANEL WITH LOGO W O ANTENNA TM 60 TAAV5 003 TravelMate 2400 3210 3220 FRU List Picture No Part Name and Description Part Number ...

Page 97: ...3 W O ANT TM 6M TAAV5 008 LCD Module 001 LCD 14 1 WXGA NON GLARE CMO N141l 1 L02 LK 1410D 004 LCD Module 007 LCD INVERTER 19 A70V5 001 LCD Module 006 LCD WIRE CABLE 50 A70V5 005 LCD Module 004 LCD PANEL WITH LOGO W O ANTENNA TM 60 TAAV5 003 LCD Module 005 LCD BEZEL 60 A70V5 006 TravelMate 2400 3210 3220 FRU List Picture No Part Name and Description Part Number ...

Page 98: ... PCMCIA SLOT 22 A70V5 001 Memory NS MEMORY IFX 256MB 533MHZ HYS64T32000HDL 3 7 A KN 25602 023 MEMORY DDRII533 256MB NANYA NT256T64UH4A0FN 37B KN 25603 020 MEMORY SAMSUNG 512MB 533MHz M470T3354BG0 CD5 KN 2560B 011 MEMORY DDRII 533 256MB HYNIX HYMP532S64P6 C4 KN 2560G 006 MEMORY IFX 512MB 533MHZ HYS64T64020HDL 3 7 A KN 51202 021 Heatsink The System 007 CPU THERMAL 60 A70V5 007 The System 251 VGA THE...

Page 99: ... NS RUBBER FOOT TWO PINS 47 A70V5 005 SCREW SCREW NS SCREW M2 3 NL 86 A70V5 001 SCREW NS SCREW M2 4 86 A70V5 002 SCREW NS SCREW M2 6 86 A70V5 003 SCREW NS SCREW M2 6 p Ni 86 A70V5 004 SCREW NS SCREW M2 5 4 NL 86 A70V5 005 SCREW NS SCREW M2 5 6 NL 86 A70V5 006 SCREW NS SCREW M2 5 8 NL 86 A70V5 007 SCREW NS SCREW M3 4 NL 86 A70V5 008 SCREW NS SCREW THERMAL SCREW ASSY 86 A70V5 009 TravelMate 2400 321...

Page 100: ...92 Chapter 6 ...

Page 101: ...t 45 Disassemblyt the Main Unit 53 Display 3 DVD ROM Interface 24 E Error Symptom to Spare Part Index 61 External CD ROM Drive Check 58 External Diskette Drive Check 58 F Features 1 Flash Utility 41 Floppy Disk removing the 55 FRU Field Replaceable Unit List 75 H Hard disk 23 HDD 23 Hot Keys 16 I Indicators 12 Intermittent Problems 70 K Keyboard 27 Keyboard or Auxiliary Input Device Check 58 L L2 ...

Page 102: ...2 Index System Memory 21 System Utilities 31 System Utility Diskette 31 T Touchpad Check 60 Troubleshooting 57 U Undetermined Problems 71 USB 26 utility BIOS 31 V Video 26 ...

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