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Appendix C

113

This section describes online technical support services available to help you repair your Acer Systems.

If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch
office. Acer Branch Offices and Regional Business Units may access our website. However some information
sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.

Acer's Website offers you convenient and valuable support resources whenever you need them.

In the Technical Information section you can download information on all of Acer's Notebook, Desktop and
Server models including:

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Service guides

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User's manuals

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Training materials

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Main manuals

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Bios updates

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Software utilities

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Spare parts lists

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Chips

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TABs (Technical Announcement Bulletin)

For these purposes, we have included an Acrobat File to facilitate the problem-free downloading of our
technical material.

Also contained on this website are:

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Detailed information on Acer's International Traveller’s Warranty (ITW)

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Returned material authorization procedures

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An overview of all the support services we offer, accompanied by a list of telephone, fax and email
contacts for all your technical queries.

We are always looking for ways to optimize and improve our services, so if you have any suggestions or
comments, please do not hesitate to communicate these to us.

Online Support Information

Appendix C

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Summary of Contents for TravelMate 220 series

Page 1: ...TravelMate 220 260 Service Guide PART NO 49 49S01 021 PRINTED IN TAIWAN Service guide files and updates are available on the CSD web for more information please refer to http csd acer com tw ...

Page 2: ...2 Revised BIOS version to AOEO Delete IBM IC25N030ATD Specifications for HDD Interface Changed TEAC to Mitsubishi and its specifications in CD ROM interface Chapter 5 Revised PCB N0 to 01213 1 Appendix A Revison Note was deleted Appendix B Remove ELPIDA 128 and 256MB for memory specifications Remove TEAC for DVD ROM specifications Add DVD CD RW for Combo driver Remove Simplo Ni MH Sanyo Li ION San...

Page 3: ...pect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and an...

Page 4: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...VI ...

Page 7: ...m Security 36 Load Default Settings 39 BIOS Flash Utility 40 System Utility Diskette 40 System Diagnostic Diskette 40 Running PQA Diagnostics Program 41 Chapter 3 Machine Disassembly and Replacement 44 General Information 45 Before You Begin 45 Disassembly Procedure Flowchart 46 Removing the Battery Pack 49 Removing the Battery Cover 49 Removing the CD ROM Drive Module 50 Disassembling the CD ROM ...

Page 8: ...sassembling the Floppy Disk Drive Module 71 Removing the Charger Plate 72 Removing the CPU Heat Sink 72 Removing the CPU Fan 73 Removing the Audio Board 73 Removing the Main Board 74 Removing the PCMCIA Slot 75 Removing the I O Port Bracket 76 Removing the Modem Cable 77 Chapter 4 Troubleshooting 78 System Check Procedures 79 External Diskette Drive Check 79 External CD ROM Drive Check 79 Keyboard...

Page 9: ...of Contents Appendix A Model Definition and Configuration 110 Appendix B Test Compatible Components 112 Microsoft Windows XP Home Edition Environment Test 113 Appendix C Online Support Information 114 Index 116 ...

Page 10: ...r Interface Multimedia 16 bit high fidelity AC 97 stereo audio with 3D sound and wavetable synthesizer Built in dual speakers with microphone High speed CD ROM DVD ROM CD RW or DVD CD R RW and drive AcerMedia Bay USB video capture kit option Connectivity PS 2 interface which also can be configured as keyboard keypad interface 85 88 key keyboard which is IBM PC AT keyboard compatible Two Universal ...

Page 11: ... You can also connect other output display devices such as LCD projection panels for large audience presentations Dual Display The computer s unique graphics chip takes advantage of Windows ME s multi display capability allowing you to extend your desktop to an external display device such as an external monitor projector With this feature enabled you can move program windows to from the computer ...

Page 12: ...LOT ONE SLOT SMsC SIO LPC47N227 MN SMsC SMsC SIO SIO LPC47N227 MN LPC47N227 MN KBC M38859 KBC KBC M38859 M38859 FWH FWH FWH LPC DEBUG CONN LPC LPC DEBUG DEBUG CONN CONN FDD FDD FDD PRN PORT PRN PORT PRN PORT PS 2 CONN PS 2 PS 2 CONN CONN TOUCH PAD TOUCH TOUCH PAD PAD INT KB INT KB INT KB CD ROM CD ROM CD ROM PRIMARY HDD PRIMARY PRIMARY HDD HDD USB 2 USB 2 USB 2 CLK GEN CLK GEN CLK GEN SO DIMM 2 SO...

Page 13: ...J11 15 RTC battery connecto 5 External Display Port 16 Switch 6 USB Port 0 17 Internal Keyboard Cable Connector 7 USB Port 1 18 HDD Connector 8 LCD Connecto 19 Golden Finger 9 Hot Key Connector 20 TouchPad Cable Connector 10 Parallel Port 21 FDD Connector 11 Serial Port 22 Cardbus Connector 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 21 22 ...

Page 14: ... Bottom View 1 Modem Connector 6 DIMM 1 Socket 2 North Bridge 82830MG 7 Modem Card Cable Connector 3 Power Switch 8 Battery Connecto 4 Audio Board Connector 9 South Bridge ICH3 M 5 DIMM 2 Socket 2 1 3 4 5 6 7 8 9 ...

Page 15: ...n the floppy is active 4 Floppy drive Internal diskette drive accepts 3 5 inch floppy diskettes 5 Floppy disk eject button Push this button to eject the floppy disk 6 Click button left center and right The left and right buttons function like the left and right mouse buttons the center button serves as a scroll up down button 7 Palmrest Comfortable support area for your hands when you use the comp...

Page 16: ...C cards from the card slots 4 Power switch Turns on the computer power 5 Speaker headphone out jack Connects to audio line out devices e g speakers headphones 6 Line in jack Accepts audio line in devices e g audio CD player stereo walkman 7 Microphone in jack Accepts a mono stereo condenser microphone 8 Volume control Controls the volume of the speakers 9 Video capture kit slot Accepts the video c...

Page 17: ...ia drive is active 5 Eject button Ejects the compact disc from the drive 6 Emergency eject slot Ejects the compact discs when the computer is turned off 7 Power Jack Connects to an AC adapter Icon Port Connects to 1 PS 2 port Connects to any PS 2 compatible devices e g PS 2 keyboard mouse keypad 2 Serial port Connects to a serial device e g serial mouse 3 Parallel port Connects to a parallel devic...

Page 18: ...y 2 Hard disk anti shock protection Protects your hard disk against shocks 3 Personal identification slot Insert a business card or similar sized identification card to personalize your computer 4 AcerMedia bay release latch Unlatches the AcerMedia drive for removal or swapping 5 AcerMedia bay Houses an AcerMedia drive module 6 Battery bay Houses the computer s battery pack 7 Battery release latch...

Page 19: ... cover is closed Icon Function Description 1 Power Lights when the computer is on 2 Sleep Lights when the computer enters Standby mode and blinks when it enters into or resumes from hibernation mode 3 Media Activity Lights when the floppy drive hard disk or AcerMedia drive is active 4 Battery Charge Lights when the battery is being charged 5 Caps Lock Lights when Caps Lock is activated 6 Num Lock ...

Page 20: ...keyboard legend cursor control key symbols are not printed on the keys Lock key Description Caps Lock When Caps Lock is on all alphabetic characters typed are in uppercase Num Lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solut...

Page 21: ...anner Cursor control keys on embedded keypad Hold Shift while using cursor control keys Hold Fn while using cursor control keys Main keyboard keys Hold Fn while typing letters on embedded keypad Type the letters in a normal manner Keys Description Windows logo key Start button Combinations with this key perform shortcut functions Below are a few examples Tab Activates next taskbar button E Explore...

Page 22: ...tion available if supported by operating system Fn F4 Sleep Puts the computer in Sleep mode Fn F5 Display toggle Switches display output between the display screen external monitor if connected and both the display screen and external monitor Fn F6 Screen blank Turns the display screen backlight off to save power Press any key to return Fn F7 Touchpad Toggle Turns the internal touchpad on and off ...

Page 23: ...unch keys They are designated as key 1 key 2 key 3 and key 4 By default key 1 is used to launch the internet browser and key 2 is used to launch the e mail application Keys 3 and 4 starts the Launch Manager application All four keys can be set by the user To set the launch keys run the Acer Launch Manager ...

Page 24: ...using an external PS 2 mouse the touchpad is automatically disabled Touchpad basics The following items teach you how to use the touchpad 1 Move your finger across the touchpad to move the cursor 2 Press the left 1 and right 3 buttons located on the edge of the touchpad to do selection and execution functions These two buttons are similar to the left and right buttons on amouse Tapping on the touc...

Page 25: ...esponsiveness Function Left Button Right Button Center Button Tap Execute Click twice quickly Tap twice at the same speed as double clicking a mouse button Select Click once Tap once Drag Click and hold then use finger to drag the cursor on the touchpad Tap twice at the same speed as double clicking a mouse button then hold finger to the touchpad on the second tap and drag the cursor Access contex...

Page 26: ...ckage To PIII 1GHz uFCBGA2 To Celeron 1 06GHz uFPGA CPU core voltage 1 7V CPU I O voltage 1 25V BIOS Item Specification BIOS vendor Acer BIOS BIOS Version A0E0 BIOS ROM type Flash ROM BIOS ROM size 512KB BIOS package 32 Pin PLCC Supported protocols ACPI 2 0b APM 1 2 PC Card 95 SM BIOS 2 3 EPP IEEE 1284 ECP IEEE 1284 1 7 1 9 IrDA PCI 2 1 PnP 1 0a PS 2 keyboard and mouse USB VESA VGA BIOS DDC 2B CD ...

Page 27: ... SDRAM Supports DIMM Speed 133 MHz Supports DIMM voltage 3 3 V Supports DIMM package 144 pin so DIM Memory module combinations You can install memory modules in any combinations as long as they match the above specifications Memory Combinations Slot 1 Slot 2 Total Memory 0MB 128MB 128 MB 128MB 0MB 128 MB 64MB 128MB 192 MB 128MB 64MB 192 MB 128MB 128MB 256 MB 256MB 0MB 256MB 0MB 256MB 256MB 256MB 6...

Page 28: ...0 80 Data transfer rate Kbit s 1 MB 1 6 MB 2 MB Rotational speed RPM 300 360 300 Read write heads 2 Encoding method MFM Power Requirement Input Voltage V 5V Hard Disk Drive Interface Item Specification Vendor Model Name IBM IC25N010ATD IBM IC25N020ATD Capacity MB 10000 20000 Bytes per sector 512 512 Logical heads 16 16 Logical sectors 63 63 Drive Format Logical cylinders 16383 16383 Physical read ...

Page 29: ...ode 2 Form1 and For 2 Photo CD Single Multi session Enhanced CD Loading mechanis Drawer with soft eject and emergency eject hole Drawer with soft eject and emergency eject hole Power Requirement Input Voltage 5V DC 5 5V DC 5 DVD ROM Interface Item Specification Vendor model name MKE SR 8176 BAA2 Performance Specification With CD Diskette With DVD Diskette Transfer rate KB sec Average Sustained CAV...

Page 30: ... error correction time 9 Disk ODSC PARA Data Buffer Capacity 512 kBytes Interface IDE Applicable disc format DVD DVD 5 DVD 9 DVD 10 DVD R 3 95G CD CD Audio CD ROM mode 1 and mode 2 CD ROM XA mode 2 form 1 and form 2 CD I mode 2 form 1 and form 2 CD I Ready CD I Bridge CD WO CD RW Photo CD Video CD Enhanced Music CD CD TEXT Loading mechanis Soft eject with emergency eject hole Power Requirement Inp...

Page 31: ...lel port controller LPC47N227 Number of parallel port 1 Location Rear side Connector type 25 pin D type Parallel port function control Enable Disable by BIOS Setup Supports ECP EPP Yes set by BIOS setup Optional ECP DMA channel in BIOS Setup DMA channel 1 and 3 Optional parallel port I O address in BIOS Setup 378h 278h 3BCh Optional parallel port IRQ in BIOS Setup IRQ7 IRQ5 Serial Port Item Specif...

Page 32: ...Video port Yes Supports 32 bit CardBus Yes IRQ9 Keyboard Item Specification Keyboard controller Mitsubishi M38859FFHP Keyboard vendor model name API Total number of keypads 84 85 87 key Windows 95 keys Yes Internal external keyboard work simultaneously Yes Battery Item Specification Vendor model name SIMPLO Battery Type Li ION Ni MH Pack capacity 4000mAH 4500mAH Cell voltage 3 7V 1 2V Number of ba...

Page 33: ...level V 12 5V 8V Battery low 3 level V 10V 7 5V Protection Charger protection Over Current Protection DC DC converter protection OCP Over Current Protection A OVP Over Voltage Protection V UVP Under Voltage Protection V DC AC LCD Inverter Item Specification Vendor model name Ambit Input voltage V 8 21V Input current mA 1A max Output voltage Vrms no load 1400Vrm Output voltage frequency kHz 40 70KH...

Page 34: ...elay time 3 sec 115Vac Hold up time 5ms 115Vac Full load Over Voltage Protection OVP 24V Short circuit protection 3 9A max can be protected and output can be shorted without damage Electrostatic discharge ESD 15KV at air discharge 8KV at contact discharge Dielectric Withstand Voltage Primary to secondary 3000Vac Leakage current 0 25 mA max 254Vac 60Hz Regulatory Requirements Safety Requirements 1 ...

Page 35: ...sk Standby Mode Hard disk is idle within a specified period of time Hard disk drive is in standby mode spindle turned off Environmental Requirements Item Specification Temperature Operating 5 35 C Non operating 20 60 C Humidity Operating 20 to 85 RH non condensing Non operating 20 to 90 RH non condensing Vibration Operating unpacked 5 25 6Hz 0 38mm peak to peak 25 6 250Hz 0 5G Non operating unpack...

Page 36: ...upt controller 1 040 043 Timer 1 060 064 Keyboard controller 8742 chip select 061 System speake 066 ACPI Embedded Controller 070 073 System CMOS RTC 080 Main board resources 081 08F DMA Controller 1 0A0 0A1 Interrupt controller 2 0C0 0DF DMA controller 2 0F0 0FF Numeric data processor 170 177 376 2nd EIDE device CD ROM select 1F0 1F7 3F6 1st EIDE device hard drive select 278 27F Parallel port 3 2E...

Page 37: ...ved IRQ4 COM1 IRQ5 Reserved IRQ6 Floppy IRQ7 LPT1 IRQ8 Real time clock IRQ9 SCI IRQ10 Audio Mode IRQ11 USB VGA Cardbus IRQ12 PS2 pointing device IRQ13 Numeric data processor IRQ14 1st IDE device hard disk IRQ15 2nd EIDE device CD ROM drive DMA Channel Assignment DMA Channel Function DRQ0 Not used DRQ1 Not used DRQ2 Flopp DRQ3 Not used DRQ4 DMA controller DRQ5 Not used DRQ6 Not used DRQ7 Not used ...

Page 38: ...System Settings Startup Configuration Onboard Devices Configuration System Security Load Default Settings Move highlight bar Enter Select Esc Exit BIOS Utility System Information Basic System Settings Startup Configuration Onboard Devices Configuration System Security Load Default Settings Move highlight bar Enter Select Esc Exit BIOS Utility BIOS Utility System Information Basic System Settings S...

Page 39: ...sing the w w w w y y y y keys then press e e e e Within a menu navigate through the BIOS Utility by following these instructions Press the w w w w y y y y keys to move between the parameters Press the z z z z x x x xkeys to change the value of a parameter Press the key while you are in any of the menu options to return to the main menu NOTE You can change the value of a parameter if it is enclosed...

Page 40: ...XXXXXX Asset Tag Number XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Product Name Falcon3M Manufacturer Name Wistron LAN Device Exist MAC Address XX XX XX XX XX XX UUID XXXXXXXX XXXX XXXX XXXX XXXXXXXXXXXX Move highlight bar Change setting F1 Help System Information Page 1 1 CPU Type Speed Celeron 933 MHz Floppy Disk Drive 1 44 MB 3 5 inch Hard Disk Drive XXXXX MB HDD Serial Number XXXXXXXXXXXXXXXXXXXX System...

Page 41: ...Multi Boot Selection Menu Hotkey Beep Fast Boot Move highlight bar Change setting F1 Help Both Both Both Both Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Enabled Auto Disabled Disabled Disabled CPU Power Management Mode Auto Auto Auto Auto Disabled Disabled Boot Drive Sequence 1st 2nd 3rd Floppy Disk CD ROM Hard Disk 4th B...

Page 42: ...er display screen and an external display device if one is connected Both or Auto Screen Expansion Expand the screen on the graphic text mode When it is disabled the graphic text mode expansion function is disabled and the graphic text image will be centralized on the LCD screen If it is disabled the graphic text image will be expanded to the full LCD screen Enabled or Disabled Hotkey Beep When en...

Page 43: ...f the parallel port If operation mode is set to ECP the direct memory access DMA channel of the parallel port is set to 1 Enabled or Disabled 378h 278h or 3BCh 7 or 5 Bi directional EPP ECP or Standard Onboard Devices Configuration Onboard Devices Configuration Onboard Devices Configuration Onboard Devices Configuration Page 1 1 Serial Port Base Address IRQ Move highlight bar Change setting F1 Hel...

Page 44: ... section for instructions on how to set a password None or Present Hard Disk Password This item appears only if the unit is business model When set to present this password protects the hard disk from unauthorized access See the following section for instructions on how to set a password None or Present Processor Serial Numbe When set to present the CPU serial number may be obtaine via necessary u...

Page 45: ... is set a password prompt appears on the left hand corner of the display screen 1 When the Setup Password is set the following prompt appears when you press m m m m to enter the BIOS Utility at boot up Type the Setup Password and press e e e e to access the BIOS Utility 2 When the Power on Password is set the following prompt appears at boot up Type the Power on Password a symbol appears for each ...

Page 46: ...Chapter 2 37 To change a password follow the same steps used to set a password To remove a password follow the same steps used to set a password except type nothing in the password boxes ...

Page 47: ...er settings to their default values select this menu item and press e e e e The following dialog box displays If you would like to load factory default settings for all parameters use the cursor z z z z x x x x keys to select Yes then press e e e e Choose No if otherwise ...

Page 48: ...m this diskette then a Microsoft Windows ME Startup Menu prompt you to choose the testing item Follow the instructions on screen to proceed NOTE This program contains a readme txt file This readme txt file will introduce each test utility and its functions System Diagnostic Diskette IMPORTANT 1 The diagnostics program here that we used is called PQA Product Quality Assurance and is provided by Hea...

Page 49: ...you select Diag from the main menu One Test performs a single test and Manual checks the selected test items in sequence Multi Test performs multiple tests of the selected items and check the selected test items in sequence Full Test performs all test items in detail for your system Quick Test performs all test items quickly for your system PQA Vx_x xx xx xx Diag Result SysInfo Option Exit PQA Vx_...

Page 50: ...le options Test Times Indicates the number of tests to perform NOTE The F1 and F2 keys function only after you finish configuringthe Test option NOTE When any errors are detected by diagnostic program refer to Index of PQA Diagnostic Error Code for troubleshooting PQA Vx_x xx xx xx Diag Result SysInfo Option Exit Diag One TEST Multi TEST PQA Vx_x xx xx xx Diag Result SysInfo Option Exit Diag ONE T...

Page 51: ...42 Chapter 2 ...

Page 52: ...ounding strap and conductive mat for preventing electrostatic discharge Flat bladed screw driver Phillips screw driver Tweezers Flat bladed screw driver or plastic stick NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components Chapter 3 Machine Disassembly and Repla...

Page 53: ...on Before You Begin Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system ...

Page 54: ...Video Capture Kit Covers CD ROM Module CD Rom Drive CD ROM Drive Chassis Ex4 Jx2 CD ROM Transfer Board HDD Cover DIMM Cover DIMM Left Right Hinge Caps Middle Cover Modem Cover Bx1 Modem Board Bx2 Ax1 Bx1 LCD Coaxial Cable Launch Board Keyboard LCD Cable Cover Fx2 Dx2 LCD Module Ax4 LCD Bezel Left Right Speakers Gx3 for 14 1 TFT Gx5 for13 3 TFT Gx2 Ex4 for 14 1 TFT Gx2 for13 3 TFT LCD Panel LCD Inv...

Page 55: ...ad FPC Touch Pad Board Touch Pad Frame W Touch Pad Button Touch Pad Scroll Key CPU Heat Sink Plate Dx2 LCD Module Upper Case Bx1 Ax8 CPU Heat Sink Kx4 Charger Plate Audio Board Modem Board Hx1 Fx1 Hx2 Fx1 Main Board PCMCIA Plate PCMCIA Slot I O Port Bracket Modem Cable Bx4 Ix6 FDD Module FDD FDD Bracket Bx2 ...

Page 56: ...iption A M2 5 L6 Black B M2 L4 Black C M3 L4 Silver D M2 L10 Black E 2M L3 Silver F M2 0 L4 Black G M2 5 L4 Silver H M2 L5 Silver I SCR HEX NUT W WASHER NYLOK 4 Silver J CD ROM SPECIAL SCREW Silver K CPU Heat Sink SPECIAL SCREW Sky blue ...

Page 57: ...ck 1 To remove the battery pack push the battery release button inward then slide the battery pack out from the machine Removing the Battery Cover 1 To remove the battery cover press the cover side outward carefully then remove the cover ...

Page 58: ...e CD ROM drive module push the release button outward 3 Slide it out from the machine Disassembling the CD ROM Drive Module 1 See Removing the Battery Pack on page 49 2 To disassemble the CD ROM drive module first remove four screws as shown 3 Remove the CD ROM drive module from the CD ROM drive chassis ...

Page 59: ...50 Chapter 3 4 Remove the two screws from the CD ROM board then remove the CDROM board from the drive ...

Page 60: ...emove the cover 3 Remove the hard disk drive module out from the machine carefully Disassembling the Hard Disk Drive Module 1 See Removing the Battery Pack on page 49 2 See Removing the Hard Disk Drive Module on page 52 3 To disassemble the hard disk drive module first remove the two screws from the hard disk drive bracket 4 Remove the gasket from the hard disk drive module ...

Page 61: ...52 Chapter 3 5 Bend both sides of the hard disk drive then remove the hard disk drive from the hard disk drive bracket 6 Disconnect the hard disk drive connector from the hard disk drive ...

Page 62: ...ge 49 2 To remove the Extended memory from the machine first remove the screw from the memory cover 3 Push the memory cover leftward to lift the cover off then remove the memory cover 4 Push out the latches on both sides of the socket and pull the memory module out from the socket ...

Page 63: ...first remove the screw from the modem cover 3 Remove the modem cover from the machine 4 Remove two screws from the modem board as shown then remove the modem board from the main unit carefully by using a plastic bladed screw driver 5 Disconnect the modem cable from the modem board then remove the modem board ...

Page 64: ...moving the Middle Cover 1 See Removing the Battery Pack on page 49 2 See Removing the Hinge Caps on page 56 3 To remove the middle cover push the middle cover rightward and lift the middle cover away Removing the Launch Board 1 See Removing the Battery Pack on page 49 2 See Removing the Hinge Caps on page 56 3 See Removing the Middle Cover on page 56 4 Disconnect the launch board cable from the la...

Page 65: ...moving the Hinge Caps on page 56 3 See Removing the Middle Cover on page 56 4 To remove the cable cover push the cable cover backward then pull the cover off gently Removing the Keyboard 1 See Removing the Battery Pack on page 49 2 See Removing the Hinge Caps on page 56 3 See Removing the Middle Cover on page 56 4 To remove the keyboard first pull out and upward to expose the keyboard ...

Page 66: ... on page 49 2 See Removing the Hinge Caps on page 56 3 See Removing the Middle Cover on page 56 4 See Removing the Keyboard on page 57 5 See Removing the Cable Cover on page 57 6 Remove the two screws from the rear of the unit and the two from the base of the unit 7 Remove the two screws from the LCD coaxial cable and then disconnect the LCD coaxial cable from the main board ...

Page 67: ...rs 1 See Removing the Battery Pack on page 49 2 Remove the video capture kit cover from the LCD module on each side in the way as shown here Removing the 14 1 TFT LCD Bezel 1 See Removing the Battery Pack on page 49 2 See Removing the Hinge Caps on page 56 3 See Removing the Middle Cover on page 56 4 See Removing the Keyboard on page 57 5 See Removing the Cable Cover on page 57 6 See Removing the ...

Page 68: ... from the LCD module Removing the 13 3 TFT LCD Bezel 1 See Removing the Battery Pack on page 49 2 See Removing the Hinge Caps on page 56 3 See Removing the Middle Cover on page 56 4 See Removing the Keyboard on page 57 5 See Removing the Cable Cover on page 57 6 See Removing the LCD Module on page 58 7 Remove the five LCD cushions with tweezers and then remove the five screws from the LCD bezel ...

Page 69: ...ule on page 58 7 See Removing the 14 1 TFT LCD Bezel on page 59 8 To remove the left and right speaker first remove the two screws from the speakers 9 To detach the speakers from the LCD panel first disconnect the speaker cables from the left and right speaker respectively and then remove the speakers from the LCD module Removing the Speakers 13 3 TFT LCD 1 See Removing the Battery Pack on page 49...

Page 70: ...kers and then remove the speakers from the LCD module Removing the Inverter Board 1 See Removing the Battery Pack on page 49 2 See Removing the Hinge Caps on page 56 3 See Removing the Middle Cover on page 56 4 See Removing the Keyboard on page 57 5 See Removing the Cable Cover on page 57 6 See Removing the LCD Module on page 58 7 See Removing the 13 3 TFT LCD Bezel on page 60 8 To remove the inve...

Page 71: ...T LCD 1 See Removing the Battery Pack on page 49 2 See Removing the Hinge Caps on page 56 3 See Removing the Middle Cover on page 56 4 See Removing the Keyboard on page 57 5 See Removing the Cable Cover on page 57 6 See Removing the LCD Module on page 58 7 See Removing the 14 1 TFT LCD Bezel on page 59 8 To remove the LCD first remove the four screws from the LCD then remove the LCD from the LCD p...

Page 72: ... 58 7 See Removing the 13 3 TFT LCD Bezel on page 60 8 To remove the LCD first remove the two screws from the LCD then remove the LCD from the LCD panel Removing the 13 3 TFT LCD Brackets 1 See Removing the Battery Pack on page 49 2 See Removing the Hinge Caps on page 56 3 See Removing the Middle Cover on page 56 4 See Removing the Keyboard on page 57 5 See Removing the Cable Cover on page 57 6 Se...

Page 73: ...6 4 See Removing the Keyboard on page 57 5 See Removing the Cable Cover on page 57 6 See Removing the LCD Module on page 58 7 See Removing the 14 1 TFT LCD Bezel on page 59 8 See Removing the 13 3 TFT LCD Bezel on page 60 9 See Removing the 14 1 TFT LCD on page 63 10 See Removing the 13 3 TFT LCD on page 64 11 See Removing the 13 3 TFT LCD Brackets on page 64 12 Remove the ESD tape then remove the...

Page 74: ...ee Removing the Keyboard on page 57 5 See Removing the Cable Cover on page 57 6 See Removing the LCD Module on page 58 7 See Removing the 14 1 TFT LCD Bezel on page 59 8 See Removing the 13 3 TFT LCD Bezel on page 60 9 See Removing the 14 1 TFT LCD on page 63 10 See Removing the 13 3 TFT LCD on page 64 11 Remove the ESD tape and then the microphone cable from the LCD panel ...

Page 75: ...he RTC Battery 1 See Removing the Battery Pack on page 49 2 See Removing the Hinge Caps on page 56 3 See Removing the Middle Cover on page 56 4 See Removing the Keyboard on page 57 5 See Removing the CPU Heat Sink Plate on page 67 6 Disconnect the RTC cable and then remove the RTC battery gently Removing the Touch Pad Frame 1 See Removing the Battery Pack on page 49 2 See Removing the Hinge Caps o...

Page 76: ...nnect the touch pad cable from the touch pad board and then remove the touch pad board from the upper case Removing the Touch Pad Cable 1 See Removing the Battery Pack on page 49 2 See Removing the Hinge Caps on page 56 3 See Removing the Middle Cover on page 56 4 See Removing the Keyboard on page 57 5 See Removing the Touch Pad Frame on page 67 6 Remove the touch pad cable from the upper case car...

Page 77: ...oving the Keyboard on page 57 5 See Removing the Cable Cover on page 57 6 See Removing the LCD Module on page 58 7 See Removing the CPU Heat Sink Plate on page 67 8 See Removing the RTC Battery on page 67 9 Remove the screw as shown here and disconnect the FDD cable from the main unit 10 To remove the upper case first remove eight screws from the base of the unit as shown ...

Page 78: ...Heat Sink Plate on page 67 8 See Removing the RTC Battery on page 67 9 See Removing the Upper Case on page 69 10 Remove the RTC battery holder Removing the Floppy Disk Drive Module 1 See Removing the Battery Pack on page 49 2 See Removing the Hinge Caps on page 56 3 See Removing the Middle Cover on page 56 4 See Removing the Keyboard on page 57 5 See Removing the Cable Cover on page 57 6 See Remov...

Page 79: ... 57 5 See Removing the Cable Cover on page 57 6 See Removing the LCD Module on page 58 7 See Removing the CPU Heat Sink Plate on page 67 8 See Removing the Upper Case on page 69 9 See Removing the Floppy Disk Drive Module on page 70 10 Remove the two screws from the floppy disk drive bracket and remove the bracket from the drive 11 To disassemble the floppy disk drive module first disconnect the f...

Page 80: ...page 69 10 To remove the charger plate first remove the screw from the charger plate then remove the charger plate from the main board Removing the CPU Heat Sink 1 See Removing the Battery Pack on page 49 2 See Removing the Hinge Caps on page 56 3 See Removing the Middle Cover on page 56 4 See Removing the Keyboard on page 57 5 See Removing the Cable Cover on page 57 6 See Removing the LCD Module ...

Page 81: ...page 58 7 See Removing the CPU Heat Sink Plate on page 67 8 See Removing the RTC Battery on page 67 9 See Removing the Upper Case on page 69 10 See Removing the CPU Heat Sink on page 72 11 To remove the fan first disconnect the fan cable from the main board 12 Remove the screw from the fan then remove the fan from the panel Removing the Audio Board 1 See Removing the Battery Pack on page 49 2 See ...

Page 82: ... Pack on page 49 2 See Removing the Hinge Caps on page 56 3 See Removing the Middle Cover on page 56 4 See Removing the Keyboard on page 57 5 See Removing the Cable Cover on page 57 6 See Removing the LCD Module on page 58 7 See Removing the CPU Heat Sink Plate on page 67 8 See Removing the RTC Battery on page 67 9 See Removing the Upper Case on page 69 10 See Removing the Charger Plate on page 72...

Page 83: ...Removing the Cable Cover on page 57 6 See Removing the LCD Module on page 58 7 See Removing the CPU Heat Sink Plate on page 67 8 See Removing the RTC Battery on page 67 9 See Removing the Upper Case on page 69 10 See Removing the Charger Plate on page 72 11 See Removing the CPU Heat Sink on page 72 12 See Removing the Modem Board on page 55 13 See Removing the Audio Board on page 73 14 See Removin...

Page 84: ...moving the LCD Module on page 58 7 See Removing the CPU Heat Sink Plate on page 67 8 See Removing the RTC Battery on page 67 9 See Removing the Upper Case on page 69 10 See Removing the Charger Plate on page 72 11 See Removing the CPU Heat Sink on page 72 12 See Removing the Modem Board on page 55 13 See Removing the Audio Board on page 73 14 See Removing the Main Board on page 74 15 See Removing ...

Page 85: ...ate on page 67 8 See Removing the RTC Battery on page 67 9 See Removing the Upper Case on page 69 10 See Removing the Charger Plate on page 72 11 See Removing the CPU Heat Sink on page 72 12 See Removing the Modem Board on page 55 13 See Removing the Audio Board on page 73 14 See Removing the Main Board on page 74 15 See Removing the PCMCIA Slot on page 75 16 See Removing the I O Port Bracket on p...

Page 86: ...failure The power indicator does not go on or stay on Power System Check on page 80 POST does not complete No beep or error codes are indicated Power On Self Test POST Error Message on page 83 Undetermined Problems on page 91 POST detects an error and displayed messages on screen Error Message List on page 84 The diagnostic test detected an error and displayed a FRU code System Diagnostic Diskette...

Page 87: ...t the diskette connector on the system board If the error still remains 1 Reconnect the external diskette drive CD ROM module 2 Replace the external diskette drive CD ROM module 3 Replace the system board External CD ROM Drive Check Do the following to isolate the problem to a controller drive or CD ROM Make sure that the CD ROM does not have any label attached to it The label can cause damage to ...

Page 88: ... cable connector and repeat the failing operation Memory Check Memory errors might stop system operations show error messages on the screen or hang the system 1 Boot from the diagnostics diskette and start the PQA program please refer to System Diagnostic Diskette on page 39 2 Go to the diagnostic memory in the test items 3 Press m m m m in the test items 4 Follow the instructions in the message w...

Page 89: ... the following Replace the System board If the problem is not corrected see Undetermined Problems on page 91 If the voltage is not correct go to the next step NOTE An audible noise from the power adapter does not always indicate a defect 3 If the power on indicator does not light up check the power cord of the power adapter for correct continuity and installation 4 If the operational charge does n...

Page 90: ...battery pack that has less than 50 of the total power remaining when installed in the computer If the battery status indicator does not light up remove the battery pack and let it return to room temperature Re install the battery pack If the charge indicator still does not light up replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Touchpad Che...

Page 91: ...ext possible FRU to be replaced when servicing a computer If the symptom is not listed see Undetermined Problems on page 91 The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function NOTE Most of the error messages occur during POST Some of them display information about a hardware device e g the amount of memory installed Others may i...

Page 92: ... disk drive connector Load Default Settings in BIOS Setup Utility Hard disk drive System board Stuck Key see Keyboard or Auxiliary Input Device Check on page 80 Keyboard error see Keyboard or Auxiliary Input Device Check on page 80 Keyboard Controller Failed see Keyboard or Auxiliary Input Device Check on page 80 Keyboard locked Unlock key switch Unlock external keyboard Monitor type does not matc...

Page 93: ...ternal Diskette Drive Check on page 79 System cache error Cache disable System board CPU ID System board DMA Test Failed DIMM System board Software NMI Failed DIMM System board Fail Safe Timer NMI Failed DIMM System board Device Address Conflict Run Load Default Settings in BIOS Setup Utility RTC battery System board Allocation Error for device Run Load Default Settings in BIOS Setup Utility RTC b...

Page 94: ...ter I LCD cabl LCD Inverter LCD System board No beep power on indicator turns on and LCD is blank But you can see POST on an external CRT Reconnect the LCD connectors LCD inverter I LCD cabl LCD inverter LCD System board No beep power on indicator turns on and a blinking cursor shown on LCD during POST Ensure every connector is connected tightlyand correctly System board No beep during POST but sy...

Page 95: ...abl LCD System board Indicator Related Symptoms Symptom Error Action in Sequenc Indicator incorrectly remains off or on but system runs correctly Reconnect the inverter board Inverter board System board Power Related Symptoms Symptom Error Action in Sequenc Power shuts down during operation Power source battery pack and power adapter See Power System Check on page 80 Battery pack Power adapter Har...

Page 96: ...ation Keyboard if control is from the keyboard Hard disk drive System board The system doesn t enter hibernation mode and four short beeps every minute See Hibernation Mode on page 26 Press Fn o o o oand see if the computer enters hibernation mode Touchpad Keyboard Hard disk connection board Hard disk drive System board The system doesn t enter standby mode after closing the LCD See Hibernation Mo...

Page 97: ...e on page 39 System board Print problems Ensure the Parallel Port in the Onboard Devices Configuration of BIOS Setup Utility is set to Enabled Onboard Devices Configuration Run printer self test Printer driver Printer cabl Printer System Board Serial or parallel port device problems Ensure the Serial Port in the Devices Configuration of BIOS Setup Utility is set to Enabled Device driver Device cab...

Page 98: ... discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem do the following 1 Run the advanced diagnostic test for the system board in loop mode at least 10 times 2 If no error is detected do not replace any FRU 3 If any error is detected replace the FRU Rerun the test to verify that there are no more errors ...

Page 99: ...ilure is operating correctly See Power System Check on page 80 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices Non Acer devices Printer mouse and other external devices Battery pack Hard disk drive DIMM CD ROM Diskette drive Module PC Cards 4 Power on the computer 5 Determine if the problem has ...

Page 100: ...e 39 VPD Checksum Error Reboot the system and then retest with this diskette BIOS Update Program Erro Turn off the power and restart the system System Error Make sure this AFlash BIOS diskette for this model Without AC adapter make sure to connect AC adapter Battery Low make sure to install a highly charged battery and reboot system ...

Page 101: ...board Keyboard System board 04XXX Video error System board 05XXX Parallel Port erro System board 06XXX Serial port or main board error System board 07XXX Diskette drive error Diskette drive System board 08XXX Hard disk error Reload BIOS default setting Hard disk System board 09XXX CD ROM erro Reset CD ROM cable CD ROM drive System board 10XXX Co processor erro System board 11XXX Pointing device er...

Page 102: ...nector 5 External Display Port 16 Switch 6 USB Port 0 17 Internal Keyboard Cable Connector 7 USB Port 1 18 HDD Connector 8 LCD Connecto 19 Golden Finger 9 Hot Key Connector 20 Touchpad Cable Connector 10 Parallel Port 21 FDD Connecto 11 Serial Port 22 CardBus Connector 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 Jumper and Connector Locations Chapter 5 ...

Page 103: ...1 6 ON Disable SW1 6 OFF Enable SW1 7 Boot Block Boot SW1 7 OFF Enable SW1 7 On Disable Keyboard Switch Settings SW1 1 SW1 2 English OFF OFF Japanese ON OFF Europe OFF ON SW 4 5 SW1 4 SW1 5 Acer OFF OFF OEM1 ON OFF OEM2 OFF ON OEM3 ON ON ...

Page 104: ... Bottom View 1 Modem Connector 6 DIMM 1 Socket 2 North Bridge 82830MG 7 Modem Card Cable Connector 3 Power Switch 8 Battery Connector 4 Audio Board Connector 9 South Bridge ICH3 M 5 DIMM 2 Socket 2 1 3 4 5 6 7 8 9 ...

Page 105: ...96 Chapter 5 ...

Page 106: ...is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts you sh...

Page 107: ...98 Chapter 6 Exploded Diagram ...

Page 108: ...HYS64V32220GDL 7 5 LCD 05 LCD 14 1 XGA LCD 14 1 XGA AU B141XN04 3 Cable NS CABLE ASSY MODEM FALCON2 CABLE ASSY MODEM FALCON NS C A LAUNCH FALCON2 C A LAUNCH FALCON2 NS CABLE ASSY MICRO 13 3 12 1 FL CABLE ASSY MICRO 13 3 12 1 FL NS CABLE ASSY LED INV 14 1 FL2 CABLE ASSY LED INV 14 1 FL2 ...

Page 109: ...ALCON2 Case Cover Bracket Assembly NS ASSEMBLY LOWER CASE FALCON3M ASSEMBLY LOWER CASE FALCON3M 10 ASSY LCDPANEL 14 1 PNL ASSY LCD PANEL 14 1 ADT 08 ASSY LCD BEZEL 14 1 BZL ASSY LCD BEZEL 14 1 ADT 12 ASSEMBLY UPPER CASE ASSEMBLY UPPER CASE F3 NS ASSEMBLY MIDDLE COVER ASSEMBLY MIDDLE COVER F3 Picture No Partname Description ...

Page 110: ...DEM COVER F3M ASSEMBLY MODEM COVER F3M 14 ASSEMBLY DIMM COVER F3M ASSEMBLY DIMM COVER F3M NS ASSEMBLY CHARGER PLATE F3M ASSEMBLY CHARGER PLATE F3M 03 BRACKET FDD REAR F3M BRACKET FDD REAR F3M 17 ASSY FDD BEZEL BZL ASSY FDD BEZEL PANASONIC F3M Picture No Partname Description ...

Page 111: ...ASSIS F3 NS HDD ASSY 9 5MM BRACKET FALCON2 HDD ASSY 9 5MM BRACKET FALCON2 07 CAP HINGE L HIGH F3 CAP HINGE L HIGH F3 06 CAP HINGE R HIGH F3 CAP HINGE R HIGH F3M NS COVER CABLE F3M COVER CABLE F3M 04 BATTERY COVER F3 DOOR BATTERY F3M Picture No Partname Description ...

Page 112: ...L INVERTER T62I172 00REV 60 FAL NS MODEM BOARD AMBIT T60M283 00 MODEM MDC AMBIT T60M283 00 3A NS LAUNCH BOARD FALCON2 LAUNCH BOARD NS TM210 AUDIO BOARD F2 TM210 AUDIO BOARD F2 NS FALCON 3M CD ROM BD FALCON 3M CD ROM BD Battery NS RTC BTY LI 3V BTY LI 3V CR2032T6 210MAH 50MM Picture No Partname Description ...

Page 113: ... ADP 60DHBN 3P Keyboard NS KEYBOARD KB US NSK 84X21 NS KEYBOARD KB US INTERNATIONAL NSK 84X22 NS KEYBOARD KEYBOARD CHINESE NSK 84X2C Speaker 09 SPEAKER R 14 1 FL2 5 SPEAKER R 14 1 FL2 5 09 SPEAKER L 14 1 FL2 5 SPEAKER L 14 1 FL2 5 Heatsink 02 HEATSINK CPU F3M HEATSINK CPU F3M Picture No Partname Description ...

Page 114: ...D 1 44M FDD 1 44M MCI JU226A253F HDD Hard Disk Drive NS HDD MODULE IBM 20G F3 ASSY HDD MODULE IBM 20G F3M NS HDD 20G IB HDD 20G IBM IC25N920ATDA04 DVD ROM DRIVE NS ASSY DVD ROM MODULE TM220 ASSY DVDROM MODULE PIONEER F3M NS DVD ROM 8X MATSUSHITA DVD ROM 8X MKE SR 8176BAA2 ME34 Picture No Partname Description ...

Page 115: ...D SLOT CONN CARDPUSH 1 CA91501 TC F2 NS CONNECTOR 22PIN CONN CTR ML 22P HH98227 A2 HDD Miscellaneous NS PLATE CPU HEATSINK F3M PLATE CPU HEATSINK F3M NS PLATE PCMCIA F3M PLATE PCMCIA F3M NS LBL NAME PLATE 99 8 8 3 TM220 LBL NAME PLATE 99 8 8 3 TM220 03 RUBBER SCREW DOWN FL2 RUBBER SCREW DOWN FL2 Picture No Partname Description ...

Page 116: ... NUT W WASHER NYLOK 4 NS SCREW SCREW CPU FALCON 2 5 NS SCREW BINDING BL ZN M2 4P SCREW BINDING BL ZN M2 4P NS SCREW BINDING BL ZN M2 4L SCREW BINDING BL ZN M2 4L NS SCREW M2L5 BH MSN N SCREW M2L5 BH MSN NS LCD SCREW SCREW M2 5X6 Picture No Partname Description ...

Page 117: ...108 Chapter 6 ...

Page 118: ...r LCD CPU Memory HD CD DV Battery 261X 14 1 TFT Pentium III 1G 256MB 20GB CD RO Li ion 260XC 14 1 TFT Pentium III 1G 256MB 20GB Combo or DVD ROM Li ion 260XV 14 1 TFT Pentium III 1G 256MB 10GB DVD ROM Li ion Model Definition and Configuration Appendix A ...

Page 119: ...110 Appendix A ...

Page 120: ...indows XP Home Edition Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the TravelMate 220 260 series notebook Compatibility Test Report released by the Acer Mobile SystemTesting Department Test Compatible Component Appendix B ...

Page 121: ...Infineon 128MB Infineon 256MB LCD 13 3 XGA TFT AU 14 1 XGA TFT AU Floppy Disk Drive MCI Hard Disk Drive IBM 10GB 9 5mm IBM 20GB 9 5mm CD ROM Mitsumi 24X DVD ROM MKE 8X Combo Drive DVD CD RW KME Battery Simplo Li ION AC Adapter Delta ADP 60DB 3pin SW Modem Ambit 56K modem Keyboard API Power cord 3pin VGA Chip Intel 830MG Built in VGA Audio AC97 Touch Pad Synaptics Inverter AMBIT ...

Page 122: ...ebook Desktop and Server models including Service guides User s manuals Training materials Main manuals Bios updates Software utilities Spare parts lists Chips TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed information on Acer s International Tr...

Page 123: ...114 Appendix C ...

Page 124: ...ightness hotkeys 13 C Cache controller 17 size 17 caps lock on indicator 10 CardBus 23 CD ROM Interface 20 Chipsets 17 computer on indicator 10 contrast hotkeys 13 Controllers 17 Core logic 17 CPU core voltage 17 I O voltage 17 package 17 type 17 D DC AC LCD Inverter 24 DC DC Charger 23 Design 2 DIMM 18 Combinations 18 package 18 Speed 18 voltage 18 Disassembly Machine 44 Disassembly Flowchart 46 ...

Page 125: ...4 96 K Keyboard 17 23 Keyboard or Auxiliary Input Device Check 80 L L2 cache 17 LCD 24 M Machine Disassembly 44 Mechanical Specification 26 media access on indicator 10 Memory Address Map 27 Memory Address Map 27 Memory Check 80 Model Number Definitions 110 Modem 19 N Notebook Manager hotkey 13 num lock on indicator 10 O Online Support Information 114 P Panel 5 Bottom 9 Rear 8 right 8 Parallel Por...

Page 126: ...m Check Procedures 79 System Diagnostic Diskette 40 System Memory 18 System Utilities 30 System Utility Diskette 40 T Temperature 26 Test Compatible Components 112 Touchpad 15 touchpad hotkey 13 Touchpad Check 82 Troubleshooting 78 U Undetermined Problems 91 USB 23 utility BIOS 30 V Video 21 22 Resolutions 22 Video controller 17 W Windows 98 SE 98 JP SE ACPI Environment Test 113 ...

Page 127: ...118 Index ...

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