Acer QG241Y Service Manual Download Page 21 | Manualshive

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3.3 Click “ISP” and “ISP Option” to set as below.

(In order to prevent HDCP KEY data loss, please must load the file

name contain the “ Reduce“ of the firmware)

3.4 Close the “ISP Option” window and click the “BigBin” to load the correct F/W.

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Summary of Contents for QG241Y

Page 1: ...1 23 8 LCD Monitor ACER QG241Y Service Service Service Acer Monitor QG241Y LIFECYCLE EXTENSION GUIDE ...

Page 2: ...ant Safety Notice 3 1 Exploded view diagram with list of items 4 2 Mechanical Instruction 5 3 Firmware Upgrade Process 19 4 Writing EDID Process 19 5 FRU Field Replaceable Unit List 32 6 Trouble shooting instructions 35 ...

Page 3: ... may create shock fire or other hazards Under no circumstances should the original design be modified or altered without written permission from ACER ACER assumes no liability express or implied arising out of any unauthorized modification of design Servicer assumes all liability FOR PRODUCTS CONTAINING LASER DANGER Invisible laser radiation when open AVOID DIRECT EXPOSURE TO BEAM CAUTION Use of c...

Page 4: ... TPV Part No ACER Part No 5 750GBV23810CAFN000 LCD TPM238WF1 HVN01 U 00CA BH TPV N A 8 PLPCJE541KVP8 ADAPTER BOARD G9541 P0A X 000 0010 N A 10 CBPRITMC0Q6 MAIN BOARD N A 12 KEPCLQA6 KEY BOARD 55 TCCM2 003 395G179W30P1520000 FFC CABLE 30P 30P 280MM MB TO PANEL NA ...

Page 5: ...st the type and size of the tools that would typically can be used to disassemble the product to a point where components and materials requiring selective treatment can be removed Tool Description Screwdriver Phillip head Hexagonal head Penknife ...

Page 6: ...6 2 1 Disassembly Procedures S1 Push the button to remove the stand base ASS Y and unscrew the screws on rear cover ...

Page 7: ...7 S2 Remove the rear cover Use a tool to open all latches Be careful the position of the key board S3 Disconnect the cables main board to Key board LED board to Key board ...

Page 8: ...8 S4 Remove the screws to remove the key board ...

Page 9: ...9 S4 Tear up all tapes and disconnect the cables main board to panel the cable power board to panel Remove the speaker ...

Page 10: ...10 S5 Separate the panel the middle frame and the LED board ...

Page 11: ...11 S6 Unscrew the screw of the main board remove the mylar Then unscrew the screws of the power board and main board to remove them from mainframe ...

Page 12: ...12 S7 Remove the main board and power board Disconnect the cables ...

Page 13: ...1 Prepare a main board a power board and some essential cables Connect every cable as the below picture S2 Use a screwdriver to tighten the screws till the power board and main board with shield are firmly attached Tape the Mylar ...

Page 14: ...14 S3 Assemble the middle frame the LED board and the panel ...

Page 15: ...15 S4 Put the mainframe on the panel connect cables mainboard to panel and the power board to panel Assemble the speaker And paste all tapes ...

Page 16: ...16 S5 Prepare a rear cover and a key board and use the screws to lock the key board Paste the tapes ...

Page 17: ...17 S6 Connect the pin LED board Key board the pin Key board to mainboard Use the screws to lock the rear cover ...

Page 18: ...18 S7 Assemble the stand and base ASS Y ...

Page 19: ...e USB driver if you use this ISP board first time it can auto install success by itself Remark The USB driver files path D FTC100103 Mstar FTCUSB INF After installation the USB serial port driver please check the port Look the properties of my Computer FW USB HDMI DVI to HDMI ISP JIG 715GT089 C Power cable Power cable ACER_QG241Y_A2H_ VSL_RTD2522AR_TP M238WF1_HVN01_U_ 20200722_V0 02_150A _Reduce_E...

Page 20: ...W Upgrade use the same ISP tool as the EDID writing you must close the EDID writing tool before running the F W Upgrade tool 3 1 double clicks the icon to run it Note Must to install driver firstly 3 2 Choose the FTDIUSB communication way ...

Page 21: ...SP and ISP Option to set as below In order to prevent HDCP KEY data loss please must load the file name contain the Reduce of the firmware 3 4 Close the ISP Option window and click the BigBin to load the correct F W ...

Page 22: ...22 3 5 Click to start programming 3 6 After about 20 minutes there will pop up message as below figure which promotes the upgrade successful ...

Page 23: ...ctory menu 1 Connect signal source to monitor and turn it on 2 DC off the MNT then pressing the hot key button and DC on when the screen lights release the key and press the left botton again to open the menu with F and select F to open factory menu POWE R Hot Key ...

Page 24: ... reset in user menu 1 Restart the monitor after open factory menu And then open the user menu 3 Factory reset will turn off Burn in mode which screen color switches among red green blue and black Check this F W version ...

Page 25: ...25 4 3 How to close the burn in mode Set the burn in to OFF ...

Page 26: ...hange the EDID files name as below rule HDMI EDID WH dat VGA EDID WA dat HDMI2 EDID WH2 dat 3 2 Copy these files to one folder named as Acer QG241 Y which must contains config ini file 3 3 Copy Acer QG241 Y to DDC folder and put DDC and ISP tool together USB HDMI DVI to HDMI ISP JIG 715GT089 C Power cable Power cable QG241Y EDID A00 20200623 ...

Page 27: ...e Config as below 4 Run the ISP tool Note If the F W Upgrade use the same ISP tool as the EDID writing you must close the F W Upgrade tool before running the EDID writing tool 4 1 Double click the icon to open the tool ...

Page 28: ...28 4 2 Select the EDID folder 4 3 Load EDID successful ...

Page 29: ...29 4 4 Tick the Only connect HDMI and Write SN 4 5 Set the OtherSetting as below ...

Page 30: ...30 4 6 Type in the date and the 22 digit S N 4 7 Click write EDID to start writing When The green PASS appear the process is finished ...

Page 31: ...ppears all 00 when read the EDID data you need reconnect the ISP tool or install the the driver of the ISP tool again 2 If it appears all FF it shows that the EDID data of the Main board is empty you must writing the EDID again 5 Troubleshooting 5 1 Can t write 1 AC on the monitor and turn on it Restart the monitor 2 Set the Burn in on last to try again ...

Page 32: ...CER office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional ACER office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts you should follow the local government ordinance or regulations on how to dispose it properly or follow the ...

Page 33: ...500MM 389G017356G596 50 LXPM2 001 FFC CABLE 30P 30P 280MM MB TO PANEL 395G179W30P1520000 NA CABLE 4P 2P 600 80MM MB TO SPEAKER 395GH20004DM150000 50 TDNM2 001 CABLE 6P 500MM MB TO KEY BOARD 395GH20006GM208000 50 TCCM2 003 CABLE 6P 200MM PB TO PANEL 395GH20006XM034000 50 TCCM2 005 POWER CORD 1500MM UK 089G410A15N CX 27 Q3Q0B 003 ...

Page 34: ...3G2238AEM02L0100 60 TCBM2 002 KEY Q33G0890AEM01S0100 60 TCCM2 006 MIDDLE_FRAME Q34G9861AEM01S0100 NA REAR_COVER Q34G9862AEM02S0130 NA STAND HINGE ASSY 705GQICS034714 60 TDNM2 007 BASE_ASS Y Q37G085801100002ZA NA BEZEL ASSY 705GQZCS034838 NA MAINFRAME Q15G463520110100YM NA ...

Page 35: ...35 6 Trouble shooting instructions ...

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