Acer Extensa 500 Service Manual Download

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Compatibility Tested Components

Summary of Contents for Extensa 500

Page 1: ...Extensa 500 Notebook Service Guide Service Guide files and updates are available on Acer Intranet and CSD database on Lotus Notes For more detailed information please refer to Service CD kit ...

Page 2: ...ncorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Further Acer Incorporated reserves the right to revise th...

Page 3: ...PART No 49 42B02 001 PRINT IN TAIWAN DOC No SG281 9807A ...

Page 4: ...essor 19 BIOS 19 System Memory 20 DIMM Combinations 20 Video Memory 21 Cache Memory 21 Video 21 Video Resolutions Modes 21 Parallel Port 22 Serial Port 22 Audio 23 PCMCIA 23 Modem 23 Keyboard 24 Diskette Drive 24 Hard Disk Drive 24 CD ROM 25 Battery Pack 26 DC DC Charger Board 26 LCD Inverter 27 LCD 27 Power Adapter 28 Power Management 30 Power Management Modes 30 BIOS Setup Utility 33 Chapter 2 S...

Page 5: ...You Begin 50 Connector Types 50 Disassembly Procedure Flowchart 51 Removing the Battery Pack 53 Removing the DIMM 53 Removing the Modem Board 54 Removing the Keyboard 55 Removing the LCD Module 57 Disassembling the LCD 58 Disassembling the Main Unit 61 Removing the HDD PCMCIA Heat Sink 61 Removing the Hard Disk Drive 61 Removing the CPU Heat Sink and CPU Board62 Removing the RTC Battery 63 Disasse...

Page 6: ...ist 78 No Beep Symptoms 80 LCD Related Symptoms 81 Indicator Related Symptoms 82 Power Related Symptoms 82 PCMCIA Related Symptoms 83 Memory Related Symptoms 83 Speaker Related Symptoms 83 Power Management Related Symptoms 84 Peripheral Related Symptoms 85 Keyboard Touchpad Related Symptoms 85 Intermittent Problems 86 Undetermined Problems 86 Modem Related Symptoms 86 Chapter 5 Connectors and Jump...

Page 7: ...Extensa 500 Service Guide 7 Appendix A Model Definitions Appendix B Compatibility Tested Components ...

Page 8: ...8 Table of Contents ...

Page 9: ...wer saving modes Multimedia ISA based 16 bit high fidelity stereo audio with 3 D sound and wavetable synthesizer Built in dual speakers No power on audio CD playback Ultra slim high speed CD ROM drive Connectivity High speed fax data modem port USB Universal Serial Bus port Human centric Design and Ergonomics Lightweight and slim Sleek smooth and stylish design Full sized keyboard Wide and curved ...

Page 10: ...e time face your audience You can also connect other output display devices such as LCD projection panels for large audience presentations Power Management The power management system incorporates an automatic LCD dim feature that automatically decides the best settings for your display and at the same time conserves power See Power Management Modes on page 30 for more information on power managem...

Page 11: ...hile the cover is closed Icon Function Description 1 Power Lights when the computer is on Blinks when a battery low condition occurs 2 Standby Lights when the computer enters Standby mode 3 Media Activity Lights when the floppy drive hard disk or CD ROM drive or other media bay module is active 4 Battery Charge Lights when the battery is being charged 5 Caps Lock Lights when Caps Lock is activated...

Page 12: ...k is on all alphabetic characters typed are in uppercase Num Lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll Lock Fn F12 When Scroll Lock is on the screen moves one line up o...

Page 13: ... external keyboard or keypad is connected to the computer the numlock feature automatically shifts from the internal keyboard to the external keyboard or keypad Desired Access Num Lock On Num Lock Off Number keys on embedded keypad Type numbers in a normal manner Cursor control keys on embedded keypad Hold Shift while using cursor control keys Hold Fn while using cursor control keys Main keyboard ...

Page 14: ...on Windows logo key Start button Combinations with this key performs special functions Below are a few examples Tab Activate next Taskbar button E Explore My Computer F Find Document M Minimize All Shift M Undo Minimize All R Display Run dialog box Application key Opens the application s context menu same as right click ...

Page 15: ...ss any key to return See System Standby Mode on page 30 to learn more about Standby mode Fn F4 Hibernation Puts the computer in Hibernation mode if Sleep Manager the hibernation utility is installed valid and enabled Press the power switch to resume Otherwise the computer enters Standby mode See Hibernation Mode on page 31 for more about Hibernation mode Fn F5 Display toggle Switches display outpu...

Page 16: ...F8 Speaker on off Turns the speakers on and off mutes the sound Fn Contrast up Increases the screen contrast available only for models with HPA displays Fn Contrast down Decreases the screen contrast available only for models with HPA displays Fn Brightness up Increases the screen brightness Fn Brightness down Decreases the screen brightness Hot Key Icon Function Description ...

Page 17: ...IA controller slot 2 USB controller FFFF0000 FFFFFFFF 64 KB System board extension for PnP BIOS Interrupt Channel Assignment Interrupt Channel Function NMI System errors IRQ0 System timer IRQ1 Keyboard IRQ2 Cascade IRQ3 Modem or Audio optional IRQ4 COM1 or Modem optional IRQ5 Audio or LPT2 optional IRQ6 Floppy IRQ7 LPT1 or Audio optional or Modem optional IRQ8 Real time clock IRQ9 Card bus ACPI or...

Page 18: ...d controller 8742 chip select 061 System speaker out 040B DMA controller 1 061 System speaker 070 071 Real time clock and NMI mask 080 08F DMA page register 0A0 0A1 Interrupt controller 2 0C0 0DF DMA controller 2 0F0 0FF Numeric data processor 120 13F 180 18F Power management controller 170 177 2nd EIDE device CD ROM select 1F0 1F7 1st EIDE device hard drive select 220 22F Audio 240 24F Audio opti...

Page 19: ...processor Tillamook Intel Pentium architecture 64 bit data bus 16K Byte code cache 16 K Bytes write back data cache with MMX technology CPU package TCP package CPU core voltage 1 8V CPU I O voltage 2 5V BIOS Item Specification BIOS vendor Acer BIOS Version V 3 0 BIOS ROM type Flash ROM BIOS ROM size 256KB BIOS package 32 pin TSOP Supports protocol PCI 2 1 APM 1 2 DMI 2 00 1 E IDE ACPI USB ESCD 1 0...

Page 20: ... Synchronous DRAM Supports DIMM Speed 100MHz Supports DIMM voltage 3 3V Supports DIMM package 144 pin DIMM DIMM Combinations Slot 1 Slot 2 Total Memory 0 16MB 16MB 0 32MB 32MB 0 64MB 64MB 0 128MB 128MB 16MB 16MB 32MB 16MB 32MB 48MB 16MB 64MB 80MB 16MB 128MB 144MB 32MB 16MB 48MB 32MB 32MB 64MB 32MB 64MB 96MB 32MB 128MB 160MB 64MB 16MB 80MB 64MB 32MB 96MB 64MB 64MB 128MB 64MB 128MB 192MB 128MB 16MB ...

Page 21: ...onfiguration 64K 64 x1 SRAM speed Cycle time 7ns SRAM voltage 3 3V 1st level cache control Always enabled 2st level cache control Always enabled Cache scheme control Fixed in write back Video Item Specification Chip vendor NeoMagic Chip name NM2097B Chip voltage 3 3 Volts Supports ZV Zoomed Video port Yes Graph interface ISA VESA PCI PCI bus Maximun resolution LCD 1024x768 256 colors Maximnun reso...

Page 22: ... setup Optional ECP DMA channel in BIOS Setup DMA channel 1 DMA Channel 3 Optional parallel port I O address in BIOS Setup 3BCh 378h 278h Optional parallel port IRQ in BIOS Setup IRQ5 IRQ7 Serial Port Item Specification Serial port controller NS PC97338VJG Number of serial ports 1 Supports 16550 UART Yes Connector type 9 pin D type connector in male type Location Rear side Serial port function con...

Page 23: ...her corner of LCD panel Internal speaker Quantity Yes 2 pieces on both hinge sides Supports PnP DMA channel DMA channel 0 DMA channel 1 DMA channel 7 Supports PnP IRQ IRQ3 IRQ5 IRQ7 IRQ9 IRQ10 IRQ11 PCMCIA Item Specification PCMCIA controller O2 OZ6833T Supports card type Type II type III Number of slots Two type II or one type III Access location Right side Supports ZV Zoomed Video port Yes for u...

Page 24: ...5 keys Yes Internal external keyboard work simultaneously Yes Diskette Drive Item Specification Vendor model name Misumi D353F3 Floppy Disk Specifications Media recognition 2DD 720KB 2HD 1 2MB 3 mode 2HD 1 44MB Sectors track 9 15 18 Tracks 80 80 80 Data transfer rate Kbit s 250 300 500 500 Rotational speed RPM 300 360 360 300 Read write heads 2 Encoding method MFM Power Requirement Input Voltage V...

Page 25: ...e host buffer Mbytes s 16 6 PIO mode 4 16 6 PIO mode 4 33 3 Ultra DMA mode 2 DC Power Requirements Voltage tolerance 5 5 5 5 5 5 CD ROM Item Specification Vendor Model Name TEAC CD 220EA 25 BE Performance Specification Transfer rate KB sec 1 290KB sec 3 000KB sec FULL CAV Access time typ 180 mS Rotation speed 4280 rpm typ Buffer memory 128 KB Interface ATAPI Applicable disc format CD DA CD ROM Mod...

Page 26: ...ut voltage AC adapter 19V 26V Battery 7 5V 13V DC DC converter output Output rating 5V 3 3V 12V 6V 3 3V SB Current w load A 0 5 8 0 3 3 0 0 12 0 0 1 0 01 Charger output Normal charge charge while system is not operative 2 2A Backgound charge charge even system is still operative 0 8A Battery lower 2 level V 9 14V Battery low 3 level V 8V Protection Charger protection Security timer control Over te...

Page 27: ...del name Ambit T622 087 C 00 Input voltage V 7 3 min 22 max Input current mA 700 max Output voltage Vrms no load 1300 min 155 1600 max Output voltage frequency kHz 40 min 65 max Output current mArms T62 087 C 00 0 7 5 9 min 1 0 6 5 typ 1 3 7 1 max Output current mArms T62 086 C 00 0 6 5 4 min 1 0 6 0 typ 1 4 6 6 max LCD Item Specifications Vendor model name 12 1 Hitachi TX31D27VC1CBB 12 1 Sharp LM...

Page 28: ...the adapter is connected to 115Vac 60Hz and 230Vac 50Hz respectively Efficiency It should provide an efficiency of 83 minimum when measured at maximum load under 115V 60Hz Output Ratings CV mode DC output voltage 19 0V 20 5V Noise Ripple 300mvp pmax 20Mhz bandwidth Load 0 A min 2 4 A max Output Ratings CC mode DC output voltage 12V 19V Constant output 2 75 0 2 A Dynamic Output Characteristics Turn...

Page 29: ...d Leakage current 0 25 mA max 254 Vac 60Hz Regulatory Requirements Internal filter meets 1 FCC class B requirements USA 2 VDE 243 1991 class B requirements German 3 CISPR 22 Class B requirements Scandinavia 4 VCCI class II requirements Japan Power Adapter Item Specification ...

Page 30: ...ce If these devices are idle for the period determined by the computer s power management system the display shuts off until you press a key or move the touchpad or external mouse Automatic Dim Feature The computer has a unique automatic dim power saving feature When the computer is using AC power and you disconnect the AC adapter from the computer it automatically dims the LCD backlight to save p...

Page 31: ... consume any power The computer saves all system information onto the hard disk before it enters Hibernation mode Once you turn on the power the computer restores this information and resumes where you left off upon leaving Hibernation mode There are two necessary conditions for the computer to enter Hibernation mode The Hibernation file created by Sleep Manager must be present and valid Heuristic...

Page 32: ...32 SystemIntroduction ...

Page 33: ...a logo is being displayed Navigating the BIOS Utility There are six menu options Basic System Settings Startup Configuration Onboard Devices Configuration System Security Power Management and Load Default Settings To enter a menu highlight the item using the keys then press Enter Within a menu navigate through the BIOS Utility by following these instructions Press the cursor up down keys to move b...

Page 34: ...ngs Note We suggest you set Hard Disk to Auto for problem free and correct detection of the hard disk Parameter Description Date Sets the system date Format DDD MMM DD YYYY day of the week month day year Time Sets the system time Format HH MM SS hour minute second Floppy Drive A Shows the floppy disk drive type 1 44MB 3 5 inch Hard Disk Sets the hard disk type Options Auto User or None When set to...

Page 35: ...CD is the boot display When set to Both the computer outputs to both the computer LCD and an external display device if one is connected Options Auto or Both Memory Test Enables or disabled memory test on boot up Options Disabled or Enabled Silent Boot When enabled hides the computer startup messages on boot up the Extensa logo displays Options Enabled or Disabled System Boot Drive Specifies the b...

Page 36: ... Enables boot up from the CD ROM drive When enabled the computer attempts to boot from the CD ROM drive looks for a bootable CD ROM before following the boot sequence specified inthe System Boot Drive parameter Options Enabled or Disabled Operating System Specifies the operating system installed in the computer This parameter helps determine certain hardware settings for optimal computer operation...

Page 37: ...rallel Port Enables or disables the parallel port Options Enabled or Disabled Base Address Sets the I O address of the parallel port Options 378h 278h or 3BCh IRQ Sets the interrupt request of the parallel port Options 7 or 5 Operation Mode Sets the operation mode of the parallel port Options Bi directional ECP or Standard ECP DMA Channel Sets a DMA channel for the printer to operate in ECP mode T...

Page 38: ...word to verify your first entry and press Enter 5 After setting the password the computer automatically sets the chosen password parameter to Present 6 Press Esc to return to the main menu 7 Press Esc The following dialog box appears Parameter Description Disk Drive Control Diskette Drive Determines the level of operation of the floppy drive Options Normal or Disabled Disk Drive Control Hard Disk ...

Page 39: ... screen Settings in boldface are the default and suggested parameter settings Parameter Description Heuristic Power Manage ment Mode Enables or disables heuristic power management Windows 95 only See Power Management on page 30 for more information on power management modes Options Enabled or Disabled Display Always On When enabled the computer display is always on Windows 95 only You may want to ...

Page 40: ...r resumes at if System Resume Timer Mode is enabled Format MM DD YYYY month day year System Resume Time Sets the time the computer resumes at if System Resume Time Mode is enabled Format HH MM SS hour minute second Battery Low Warning Beep Enables or disables warning beeps during a battery low condition Options Enabled or Disabled Sleep on Battery low Enables or disables the hibernation function d...

Page 41: ... from a diskette to memory edits OEM string and writes to a file 4 Program flash memory programs Flash memory according to the data loaded in step 1 This function also shows the BIOS checksum and BIOS type to make sure that the operation is correct Executing AFlash Follow these steps to execute AFlash 1 Copy the MSG DAT and AFLASH EXE files from the system utilities diskette into the subdirectory ...

Page 42: ...cated to quickly execute the program aflash file name Enter The program automatically performs the loading and programming functions then reboots the system If the program cannot find the BIOS file it returns to the main menu and flashes the following message Can t Read This File Press any key to continue In this case follow the procedures for loading and programming the BIOS file using the main m...

Page 43: ...n the inverter EEPROM should be updated Follow the steps blew to see the LCD Panel ID 1 Follow the instruction on screen to read current or to set new LCD Panel ID code Note When you set a new LCD Panel ID and the new LCD is not yet enabled to function so connect an external CRT to see the program execution process Note Make sure the new ID code you choose corresponds with the LCD brand and type I...

Page 44: ...ction Disconnection Test or this test fails To use this diskette first boot from this diskette then a Microsoft Windows 95 Startup Menu prompts you to choose the testing item Follow the instructions on screen to proceed Important This diskette is not bootable do the following actions before you use it 1 Do system transfers 2 Copy the following files to A HIMEM SYS EMM386 SYS MSCDEX SYS CHOICE COM ...

Page 45: ...pears when you select Diag from the main menu Manual Test Performs a single test and Manual checks the selected test items in sequence Auto Test Performs multiple tests of the selected items and AUTO check the select test items in sequence Note PCMCIA Diagnostic Supports Manual test only Do not select PCMCIA Diagnostic in Auto Test PQA Vx_x xx xx xx Diag Result SysInfo Option Exit PQA Vx_x xx xx x...

Page 46: ...nformation gives you the available function keys and the specified test number Space Enables disables the item ESC Exits the program F1 Help F2 Tests the selected item s Enter Opens the available options PQA Vx_x xx xx xx Diag Result SysInfo Option Exit Diag MANUAL TEST AUTO TEST TEST COUNT VALUE 1 9999 1 PQA Vx_x xx xx xx Diag Result SysInfo Option Exit Diag MANUAL TEST AUTO TEST Test Items Syste...

Page 47: ...m board 2XXX Memory error Reconnect CPU board DIMM System board 3XXX Keyboard error Reseat Keyboard Keyboard System board 4XXX Video error System board 5XXX Parallel Port error System board 6XXX Serial port or main board error System board 7XXX Diskette drive error Diskette drive System board 8XXX Hard disk error Reload BIOS default setting Hard disk System board 9XXX CD ROM error Reseat CD ROM ca...

Page 48: ...48 SoftwareUtilities ...

Page 49: ... Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat bladed screwdriver Phillips screwdriver Tweezers Flat bladed screwdriver or plastic stick Note The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components Chapter 3 Machine Disassembly ...

Page 50: ...ors with locks Unplugging the cable with locks To unplug the cable first unlock the connector by pulling up the two clasps on both sides of the connector with a plastic stick Then carefully pull out the cable from the connector Plugging the cable with locks To plug the cable back first make sure that the connector is unlocked then plug the cable into the connector With a plastic stick press the tw...

Page 51: ...ed to be removed during servicing For example if you want to remove the system board you must first remove the keyboard then disassemble the inside assembly frame in that order Battery Pack Battery Cover DIMM Cover DIMM Keyboard Hinge Cover Modem Cover Modem Board LCD Module LCD Bezel Internal MIC LCD FPC Cable LCD Inverter Power Cable Inverter LED Cable LED Board Start Main Unit see next page ...

Page 52: ... Sink HDD Module CPU EMI Cover Touch Pad Cable PCMCIA HDD Heat Sink Lower Case CPU Board CD Palyer Control Board Upper Case Touchpad PCMCIA Card Main board RJ 45 Connector CD ROM Drive and Cable Audio Battery Connection Board DC DC Charger FDD Drive and Cable ...

Page 53: ...ry cover slide the battery out from the main unit I 2 To remove the battery cover gently bend the battery cover a little bit outward then slide the battery cover downward to remove it Removing the DIMM 1 Remove the two screws shown below to remove the DIMM door ...

Page 54: ...ocket to remove the DIMM module from the DIMM socket Removing the Modem Board 1 Remove the screw shown below to remove the modem cover 2 Use a plastic flatbladed screwdriver to push out the latches on both sides of the modem board socket to remove the modem board 3 Disconnect the modem phone cable from the modem board ...

Page 55: ... both sides of the notebook 2 Use a plastic flatbladed screwdriver to remove the LCD FPC cover 3 Slide the middle cover to the left side and remove the middle cover Note To replace the middle cover be sure that the latches are lined up with the uppercase as indicated ...

Page 56: ...56 MachineDisassembly 4 Lift the keyboard up turn it over and carefully place on the palm rest to expose the keyboard connector 5 Disconnect the keyboard connector CN20 as shown below ...

Page 57: ...internal microphone cable at CN8 from the system board 2 Disconnect the LED cable at CN10 from the system board 3 Remove the two screws on the LCD FPC cable 4 Use a plastic flatbladed screwdriver to disconnect the LCD FPC cable at CN9 from the system board ...

Page 58: ...ws from the base unit then carefully detach the LCD module from the main unit Disassembling the LCD 1 Remove the two cushions and two mylar stickers from the four corners of display bezel 2 Remove the five screws of the LCD bezel as shown below ...

Page 59: ...e inside out 4 Remove the two screws from the LED board then lift the LED board from the display panel 5 Carefully remove the internal microphone cable from the display panel 6 Remove the six screws as shown below to separate the LCD and the LCD inverter board ...

Page 60: ...ove the LCD inverter board disconnect the LCD FPC cable and LCD power cable from the LCD inverter board 8 Carefully remove the adhesive tape to remove the LCD FPC cable from the LCD 9 This completes the disassembly of the LCD module ...

Page 61: ...Removing the HDD PCMCIA Heat Sink 1 Remove the 2 screws from the HDD PCMCIA heat sink 2 Slide the HDD PCMCIA heat sink out from the upper case using both hands to remove Removing the Hard Disk Drive 1 Remove the screw from the hard disk module ...

Page 62: ...le from the main unit gently pull up to remove Removing the CPU Heat Sink and CPU Board 1 Remove the 4 screws of the CPU heat sink then gently remove the heat sink 2 First remove the CPU EMI shield to detach and remove the CPU board from the system board ...

Page 63: ...ve the RTC battery from its socket Note You can also remove RTC battery when the keyboard and CPU heat sink are removed Note To re install RTC battery press the RTC battery into the socket Disassembling the Upper Case 1 Disconnect the touchpad cable from the system board at CN19 ...

Page 64: ...3 Lift up the upper case and disconnect the LCD cover switch from the system board at CN7 to detach the upper case from the lower case Removing the Touchpad 1 Disconnect the touchpad FPC cable from the touchpad board 2 Remove the 6 screws of the touchpad bracket ...

Page 65: ...able and CD ROM control panel board assembly away from the upper case 4 To detach the CD ROM control panel board first disconnect the touchpad FPC cable then remove the 3 screws to release it 5 Finally remove the touchpad board from the upper case ...

Page 66: ...lower case Removing the CD ROM Diskette Drive Module 1 Disconnect the diskette drive cable and the CD ROM drive cable at CN15 and CN16 of the system board 2 Remove this screw from the diskette and CD ROM diskette drive Module 3 Gently pull up the CD ROM diskette drive module from the lower case ...

Page 67: ...around the bracket instead You may have to repair both types In the case of the limited quantity version you should replace the longer cable type and connect the diskette FRC cable to go around the bracket to avoid the same mistake Type 1 Cabling mass production version 1 Remove the 3 screws located at the CD ROM diskette drive module s bracket to separate the CD ROM drive from the CD ROM diskette...

Page 68: ...crews located at the CD ROM diskette drive module s bracket 2 Separate the CD ROM drive from the CD ROM diskette drive module 3 Remove the 3 screws from the diskette drive 4 This completes the disassembly of the CD ROM diskette drive module ...

Page 69: ...channel speaker cables from the audio I O and battery connection board 2 Remove the 4 screws from the left and right speaker channels 3 Remove the left and right speakers away from the lower case Removing the DC DC Charger Board 1 Disconnect the charger board from CN23 ...

Page 70: ...m the audio I O and battery connection board Removing the DC DC Charger Board 1 Gently pull upward to remove the audio I O and battery connection board from the system board Removing the System Board 1 Disconnect these 2 screws from the system board ...

Page 71: ...ve the modem phone jack shield from the system board 9 Remove the system board from the lower case Removing the PCMCIA slot 1 Remove the 4 screws around the PCMCIA slot 2 Turn the board over gently lift up the PCMCIA slot ...

Page 72: ...72 MachineDisassembly Removing the Modem Phone Jack 1 Remove the modem phone jack from the lower case 2 This completes the disassembly of the lower case ...

Page 73: ...Go To Power failure The power indicator does not go on or stay on Power System Check on page 75 POST does not complete No beep or error codes are indicated Error Symptom to FRU Index on page 78 Undetermined Problems on page 86 POST detects an error and displayed messages on screen Error Messages List on page 78 The diagnostic test detected an error and displayed a FRU code See Running PQA Diagnost...

Page 74: ...dow If an error occurs with the internal diskette drive reconnect the diskette connector on the system board If the error still remains 1 Reconnect the diskette drive 2 Replace the diskette driver cable 3 Replace the diskette 4 Replace the system board CD ROM Drive Check Do the following to isolate the problem to a controller drive or CD ROM Make sure that the CD ROM does not have any label attach...

Page 75: ...place the keyboard 3 Replace the system board The following auxiliary input devices are supported by this computer Numeric keypad External keyboard If any of these devices do not work reconnect the cable connector and repeat the failing operation Memory Check Memory errors might stop system operations show error messages on the screen or hang the system 1 Boot from the diagnostics diskette and sta...

Page 76: ...e is not correct replace the power adapter 2 If the voltage is within the range do the following Replace the System board If the problem is not corrected see Undetermined Problems on page 86 If the voltage is not correct go to the next step Note An audible noise from the power adapter does not always indicate a defect 3 If the power problem occurs only when the port replicator is used replace the ...

Page 77: ...the battery pack If the charge indicator still does not light up replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Touchpad Check If the touchpad doesn t work do the following actions one at a time to correct the problem Do not replace a non defective FRU 1 Reconnect the touchpad cables 2 Replace the touchpad 3 Replace the touchpad After you u...

Page 78: ...out a hardware device e g the amount of memory installed Others may indicate a problem with a device such as the way it has been configured Note If the system fails after you make changes in the BIOS Setup Utility menus reset the computer enter Setup and install Setup defaults or correct the error Error Messages List Error Messages Action in Sequence Failure Fixed Disk Reconnect hard disk drive co...

Page 79: ... board Previous boot incomplete Default configuration used Run Load Default Settings in BIOS Setup Utility RTC battery System board Memory size found by POST differed from CMOS Run Load Default Settings in BIOS Setup Utility DIMM System board Diskette drive A error Check the drive is defined with the proper diskette type in BIOS Setup Utility See Diskette Drive Check on page 74 Incorrect Drive A t...

Page 80: ...I O device IRQ conflict Run Load Default Settings in BIOS Setup Utility RTC battery System board Operating system not found Enter Setup and see if fixed disk and drive A are properly identified Diskette drive Hard disk drive System board No Beep Symptoms Symptom Error Action in Sequence No beep power on indicator turns off and LCD is blank Power source battery pack and power adapter See Power Syst...

Page 81: ... beep power on indicator turns on and a blinking cursor shown on LCD during POST Ensure every connector is connected tightly and correctly System board No beep during POST but system runs correctly Speaker System board LCD Related Symptoms Symptom Error Action in Sequence LCD backlight doesn t work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Enter BIOS Utility...

Page 82: ...off or on but system runs correctly Reconnect the LED board LED board System board Power Related Symptoms Symptom Error Action in Sequence Power shuts down during operation Power source battery pack and power adapter See Power System Check on page 75 Battery pack Power adapter DC DC charger board Audio I O battery connection board System board The system doesn t power on Power source battery pack ...

Page 83: ...mbly System board PCMCIA slot pin is damaged PCMCIA slot assembly Memory Related Symptoms Symptom Error Action in Sequence Memory count size appears different from actual size Enter BIOS Setup Utility to execute Load Default Settings then reboot system DIMM System board Speaker Related Symptoms Symptom Error Action in Sequence In DOS or Windows multimedia programs no sound comes from the computer ...

Page 84: ...ystem doesn t enter standby mode after closing the LCD See System Standby Mode on page 30 LCD cover switch System board The system doesn t resume from hibernation mode See Hibernation Mode on page 31 Hard disk connection board Hard disk drive System board The system doesn t resume from standby mode after opening the LCD See System Standby Mode on page 23 LCD cover switch System board Battery fuel ...

Page 85: ...on page 44 System board Print problems Ensure the Parallel Port in the Onboard Devices Configuration of BIOS Setup Utility is set to Enabled Onboard Devices Configuration Run printer self test Printer driver Printer cable Printer System Board Serial or parallel port device problems Ensure the Serial Port in the Devices Configuration of BIOS Setup Utility is set to Enabled Device driver Device cabl...

Page 86: ...o more errors Undetermined Problems The diagnostic problems does not identify which adapter or device failed which installed devices are incorrect whether a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate non defective FRU Note Verify that all attached devices are supported by the computer Note Verify that the power ...

Page 87: ...C Cards 4 Power on the computer 5 Determine if the problem has changed 6 If the problem does not recur reconnect the removed devices one at a time until you find the failing FRU 7 If the problem remains replace the following FRU one at a time Do not replace a non defective FRU System board LCD assembly CPU card ...

Page 88: ...88 Troubleshooting ...

Page 89: ...ger for Debug Board CN18 HDD Connector CN7 LCD Cover Switch Connector CN20 Keyboard Connector CN8 Internal Microphone Connector CN19 Touchpad Connector CN10 LED Board Connector SW1 See Next Page JK1 AC Adapter Connector SW2 See Next Page CN3 PS 2 Port CN2 Serial Port CN1 Parallel Port CN6 Port Replicator CN4 Video Port CN5 USB Port BT1 RTC Battery Connectors and Jumpers Chapter 5 ...

Page 90: ...tting un configurable SW2 Settings SW2 Setting Switch 1 ON OEM BIOS OFF Acer BIOS Switch 2 ON Bypass password OFF Check password Switch 3 Switch 4 OFF OFF US keyboard OFF ON European keyboard ON OFF Japanese keyboard SM1 Modem Socket CN23 CN24 Charger Connector CN21 DIMM Socket 2 CN22 DIMM Socket 1 ...

Page 91: ... 1DSTN LM121SS1T53 BLACK 56 0743B 001 1 Inverter INVERTER T62 086 C 700 19 21030 181 5 LED cable W A 10 10P 120MM LED AN500 50 45B11 001 5 LED board EXTENSA 700 LED BOARD 55 47A03 001 5 LCD FPC 12 1 DSTN ASSY LCD FPC 12 1 DSTN 700 60 47A07 071 1 LCD panel 12 1 DSTN ASSY LCD PNL HIT12 1 DSTN 70 0 60 45B02 031 1 LCD bezel ASSY LCD BZL 12 1 700 60 47A09 021 5 Chapter 6 Spare Parts List ...

Page 92: ... INVERTER T62 086 C 700 19 21030 181 5 LED cable W A 10 10P 120MM LED AN500 50 45B11 001 5 LED board EXTENSA 700 LED BOARD 55 47A03 001 5 LCD FPC TFT ASSY LCD FPC HIT 12 1 TFT 60 45B11 011 1 LCD panel TFT ASSY LCD PNL IBM 12 1 700 60 47A08 023 1 LCD bezel ASSY LCD BZL 12 1 700 60 47A09 021 5 Hinge Package ASSY HINGE PACK TM500 6M 45B07 001 5 Spare Parts List P N 91 45BXX XXX Part Name Description ...

Page 93: ... and battery connection board 500 AUDIO BOARD 4L 55 45B04 001 5 CD ROM control panel board 500 CD ROM CONTROL BOARD 55 45B05 001 5 CPU CPU 233 ACER 500 CPU BOARD T 233 55 45B02 041 1 CPU 233 Hitachi VEGA CPU BOARD T 233 55 45B02 021 1 CPU 266 ACER 500 CPU BOARD T 266 55 45B02 031 1 CPU EMI shield ASSY CPU EMI BRKT AN500 60 45B13 001 50 CPU heat sink ASSY CPU HSINK AN500 60 45B10 001 5 HDD Spare Pa...

Page 94: ...IT DK226K 32U IDE 56 02973 011 1 HDD HDD 3 2G IBM DKLA23240 56 02971 021 1 HDD HDD 4 3G IBM DKLA24320 56 02834 101 1 HDD connection board 500 HDD TRANSPORT BOARD 2L 55 45B03 001 5 HDD bracket pack ASSY HDD BRACKET PACK TM500 6M 45B06 001 5 Touchpad Touchpad TOUCHPAD SYNAPTICS TM4 220 56 1748A 001 5 Touchpad bracket ASSY T P BRK AN500 60 45B09 002 5 Touchpad and CD ROM control panel board module TO...

Page 95: ...TEAC CD 220EA 25 20X 56 10061 091 1 CD ROM CD DRV 20X TEAC CD 220EA EB 56 10061 111 1 FDD FDD W 500 BZL MITS D353F3X 56 01051 371 1 FDD Cable C A FPC FDD AN500 50 45B07 001 5 CD ROM Cable C A FPC CD ROM AN500 50 45B06 001 5 CD ROM FDD bracket ASSY BRKT CD FDD AN500 60 45B14 002 5 DIMM Spare Parts List P N 91 45BXX XXX Part Name Description Part No Q ty ...

Page 96: ...MB NEC 72 25359 00N 1 DIMM 64MB SODIMM M5M4V64S40ATP 10L 64MB 72 54644 A0N 1 Mechanical parts Battery door DOOR BATTERY PC AN500 42 45B04 001 50 Modem and DIMM door pack ASSY COVER PACK TM500 6M 45B03 001 5 Speaker net pack ASSY SPEAKER NET PACK TM500 6M 45B14 001 5 HDD and PCMCIA heat sink ASSY UP HSINK PC AL AN500 60 45B05 002 50 CPU EMI shield ASSY CPU EMI BRKT AN500 60 45B13 002 50 CPU heat si...

Page 97: ...hort CVR MIDDLE 2 PC 050 AN500 42 45B02 001 50 Modem phone jack shield BKT RJII SECC AN500 33 45B09 001 50 Lower case ASSY L CASE AN500 60 45B06 002 5 Upper case ASSY U CASE 500 60 45B03 002 5 Keyboard Keyboard English NSK 84A01 91 78S07 001 1 Keyboard German NSK 85A0G 91 78S07 00G 1 Keyboard Traditional Chinese NSK 84A0C 91 78S07 00C 1 Spare Parts List P N 91 45BXX XXX Part Name Description Part ...

Page 98: ... cord U S CORD SPT 2 18 2C 7A125V1830MM 27 01618 001 50 Power cord Japan CORD T MARK 2P 7A 125V JAPAN 27 03518 001 5 Power cord South America CORD H03VVH2 F 2G 2 5A250V S A 27 01418 021 5 Power cord U K CORD H03VVH2 F 2G 2 5A250V UK 27 01218 031 5 Power cord Europe CORD H03VVH2 F 18 2C 2 5A250V 27 01218 021 50 Power cord Australia CORD SAA 2C 7 5A 250V AUS 2LDF 27 01318 021 50 Miscellaneous parts ...

Page 99: ...te hinge mylar pack ASSY NAMEPLATE HINGE MYLAR PACK TM500 6M 45B11 001 5 CD ROM FDD module mylar pack ASSY CDROM FDD MODULE MYLAR TM500 6M 45B02 011 50 Screw pack ASSY SCREW PACK TM500 6M 45B12 001 5 Part numbers are subject to change without notice Contact the Acer Spare Parts department or access the spare parts database at http csd acer com tw for updates Minimum ordering quantity Spare Parts L...

Page 100: ...100 Spare Parts List ...

Page 101: ...Mobil Pentium Processor 233 MHz 32MB 3 2GB NiMH Fax Modem 501DX 12 1 STN Mobil Pentium Processor 266 MHz 32MB 3 2GB NiMH Fax Modem 500T 12 1 TFT Mobil Pentium Processor 233 MHz 32MB 3 2GB NiMH Fax Modem 501T 12 1 TFT Mobil Pentium Processor 266 MHz 32MB 3 2GB NiMH Fax Modem Model Definitions Appendix A ...

Page 102: ...Appendix A 102 ...

Page 103: ...d by the Acer Mobile System Testing Department Test Compatible PCMCIA ATA Drive VIPER 170E 170MB Seagate SunDisk ST72P5 2 5MB Seagate SunDisk ST75P5 5MB Seagate SunDisk ST710P5 10MB Seagate SunDisk ST720P5 20MB SFM020W Flash Memory 20MB Viking ATA Flash Card FL4M5VA 4MB Viking ATA Flash Card FL8M5VA 8MB Viking ATA Flash Card FL16M5VA 16MB Test Compatible PCMCIA SCSI Card Adaptec APA 460 Slim SCSI ...

Page 104: ...Modem 336 XircomCE 0 ACorporateSeries Creadit Card Ethernet Adapter Xircom Credit Card Ethernet Adapter IIPS Xircom Credit CardEthernet 10 100 CE3 10 100 Xicom Credit Card Ethernet Modem 28 8 Xicom Credit Card Ethernet Modem 33 6 Test Compatible PCMCIA Token Ring LAN Adapter 3Com TokenLink III 16 4 PC card adapter 3C689 IBM Auto 16 4 Credit Card Adapter Olicom Token Ring GoCard Test Compatible Tok...

Page 105: ...rcom Credit Card Ethernet Modem 28 8 PS CEM 28 Xircom Credit Card Ethernet Modem 33 6 CEM33 Olicom OC 2232 GoCard Token Ring Modem 336 Test Compatible modem devices Internal CIS 56K FAX MODEM internal built in modem Ambit CIS 56K FAX MODEM internal built in modem USRobotics Sportster 28800 FAX MODEM ADI 33600 SVD Modem Test Compatible Floppy Drive Mitsumi D353F3 internal FDD Test Compatible IDE Dr...

Page 106: ...P Test Compatible Monitor AcerView 56e AcerView 76ie AcerView 98 Compaq V70 MAG DX15F NEC MultiSync XE15 Test Compatible USB Device API Acer 6511 M Keyboard Intel Camera YC76 KYE Genius NICHE USB Mouse Logitech M UA34 USB Mouse Test compatible CD Titles Education CD Great Cities of World Encyclopedia Microsoft Bookshelf 96 Microsoft Cinemania 96 Microsoft Encarta 96 Microsoft Home Series CD Disc T...

Page 107: ...d High Resolution Music Highlights Test compatible CD Titles Game CD Diablo KKND Tomb Raider Mercer Mayer s Just Grandma and Me Total Annihilation Microsoft Golf Virtua Fighter 2 Zoombini Test compatible CD Titles Video CD 1 x 2 0 Karaok CD Movies CDs ...

Page 108: ...108 Compatibility Tested Components ...

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