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Frequently asked questions - 81

Troubleshooting

This chapter shows you how to deal with common system problems.

Read  it  before  calling  a  technician  if  a  problem  occurs.  Solutions  to
more  serious  problems  require  opening  up  the  computer.  Do  not
attempt  to  open  the  computer  yourself;  contact  your  dealer  or
authorized service center for assistance.

Troubleshooting tips

This computer incorporates an advanced design that delivers
onscreen error message reports to help you solve problems.
If the system reports an error message or an error symptom occurs,
see "Error messages" below. If the problem cannot be resolved,
contact your dealer.

Error messages

If you receive an error message, note the message and take the
corrective action. The following table lists the error messages in
alphabetical order together with the recommended course of action.

Error messages

Corrective action

CMOS battery bad

Contact your dealer or an authorized service
center.

CMOS checksum
error

Contact your dealer or an authorized service
center.

Disk boot failure

Insert a system (bootable) disk, then press

Enter

to reboot.

Equipment
configuration error

Press

F2

(during POST) to enter the BIOS

utility, then press

Exit

in the BIOS utility to

reboot.

Hard disk 0 error

Contact your dealer or an authorized service
center.

Hard disk 0
extended type error

Contact your dealer or an authorized service
center.

Frequently asked questions

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Summary of Contents for CN715-72G

Page 1: ......

Page 2: ...portant This manual contains proprietary information that is protected by copyright laws The information contained in this manual is subject to change without notice Some features described in this manual may not be supported depending on the Operating System version Images provided herein are for reference only and may contain information or features that do not apply to your computer Acer Group ...

Page 3: ...reen 42 Color profile setting 42 TrueHarmony setting 44 Monitoring 44 Split Screen 45 App Center 45 Advanced Settings 46 Enable PrtScn Key to launch Screen Snip tool 46 Manage the copied items in Clipboard 47 Color Picker 48 On screen Keyboard Shortcuts 49 Set color profile on ConceptD monitor 50 Sync up the color profile 50 Change the color profile 50 Bluelight Shield 52 Securing your computer 54...

Page 4: ...How do I set the alarm 78 Where are my apps 79 What is a Microsoft ID account 79 How do I check for Windows updates 80 Where can I get more information 80 Troubleshooting 81 Troubleshooting tips 81 Error messages 81 Internet and online security 83 First steps on the net 83 Protecting your computer 83 Choose an Internet Service Provider 83 Network connections 85 Surf the Net 86 Internet security so...

Page 5: ...for your computer and your health Where to find the power button ports and connectors Tips and tricks for using the touchpad and keyboard How to create recovery backups Guidelines for connecting to a network and using Bluetooth Information on using ConceptD s bundled software ...

Page 6: ...g Once you have connected to the internet you can download updates for your computer from http go acer com id 17883 1 The link will open the ConceptD Support webpage 2 Scroll down to Drivers and Manuals and search for your model by pasting in or manually entering the serial number SNID or product model 3 From this page you can also download and install the ConceptD identification utility that will...

Page 7: ... device Do not expose the computer to direct sunlight Do not place it near sources of heat such as a radiator Do not expose the computer to temperatures below 0º C 32º F or above 50º C 122º F Do not subject the computer to magnetic fields Do not expose the computer to rain or moisture Do not spill water or any liquid on the computer Do not subject the computer to heavy shock or vibration Do not ex...

Page 8: ...cleaning the computer follow these steps 1 Turn off the computer 2 Disconnect the AC adapter 3 Use a soft moist cloth Do not use liquid or aerosol cleaners If your computer is dropped or visibly damaged or does not work normally please contact your nearest authorized ConceptD service center Guidelines for safe battery usage Precautions when charging batteries The useful lifespan of a battery is ad...

Page 9: ...id the warranty If you plan to store the device for a long period of time turn off the device remove AC power and store the product at room temperature 0 C 35 C in a dry humidity 45 80 well ventilated area Avoid direct sunlight high temperatures and high humidity Do not leave your device s battery completely discharged for a long period of time this may cause battery deformation or damage We recom...

Page 10: ... at temperatures below 0 C 32 F or above 35 C 95 F The full performance of a new battery is achieved only after two or three complete charge and discharge cycles The battery can be charged and discharged hundreds of times but it will eventually wear out When the operation time becomes noticeably shorter than normal check an authorized reseller to purchase a new battery Use the battery only for its...

Page 11: ...s household waste Wireless devices may be susceptible to interference from the battery which could affect performance Internal battery Do not attempt to replace a built in rechargeable battery battery replacement must be done by an Acer authorized repair facility Recharge the battery by following the instruction included in the product documentation Note Please refer to www acer com for battery sh...

Page 12: ... Setup Guide let us show you around your new ConceptD computer Screen view Icon Item Description 1 Microphones Internal stereo digital microphones for sound recording 2 Webcam Web camera for video communication A light next to the webcam indicates that the webcam is active 3 Screen Displays computer output 2 3 1 ...

Page 13: ... Ventilation Allows the computer to stay cool Do not cover or obstruct the openings 2 Backlit keyboard For entering data into your computer See Using the keyboard on page 17 3 Touchpad Touch sensitive pointing device 4 Power button Turns the computer on and off 2 1 3 4 ...

Page 14: ... Ventilation and cooling fan Allows the computer to stay cool Do not cover or obstruct the openings 2 DC in jack Connects to an AC adapter 3 Ethernet RJ 45 port Connects to an Ethernet 10 100 1000Mbps 2 5Gbps based network 4 USB port with power off charging Connects to USB devices 5 HDMI port Supports high definition digital video connections 6 Mic in jack Connects to an external microphone for re...

Page 15: ...harging or reaches the low battery level Amber when fully charged with the AC adapter plugged in Power indicator Indicates the computer s power status 2 USB Type C Thunderbolt 3 port Connects to USB devices with a USB Type C connector Supports Thunderbolt 3 and displays 3 Mini DisplayPort Connects to an external display device 4 USB port Connects to USB devices 5 Ventilation and cooling fan Allows...

Page 16: ...o not cover or obstruct the openings Icon Item Description 1 Ventilation and cooling fan Allows the computer to stay cool Do not cover or obstruct the openings 2 Battery reset pinhole Simulates removing and reinstalling the battery Insert a paperclip into the hole and press for four seconds 3 Speakers Deliver stereo audio output 1 1 3 2 ...

Page 17: ...k When Num Lock is on the keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry Scroll Lock When Scroll Lock is on the screen moves one line up or down when you press the up or down arrow keys respectively Scroll Lock does not work with some applications Hotkey Icon Description Fn F1 Puts...

Page 18: ...ty of the keyboard backlight Fn F11 NumLk Turns Numeric Lock on or off Fn F12 Scr Lk Turns Scroll Lock on or off Fn Home Stop playing the selected media file Fn Pg Up Play or pause a selected media file Fn Pg Dn Return to the previous media file Fn End Jump to the next media file Fn Increases the sound volume Fn Decreases the sound volume Hotkey Icon Description Key Description Windows key Pressed...

Page 19: ...Slide a finger across the touchpad to move the cursor Single finger press or tap Press the touchpad down or lightly tap the touchpad with your finger to perform a click which will select or start an item Quickly repeat the tap to perform a double tap or double click Two finger press Lightly tap the touchpad with two fingers to perform a right click In the Start screen this will toggle the app comm...

Page 20: ...ipe down to minimize all open windows and show Desktop swipe upwards to restore the minimized windows Swipe left or right to switch between open windows Four finger press Lightly tap the touchpad with four fingers to open the Action Center Four finger swipe Swipe across the touchpad with four fingers Swipe up to open Task View Move the cursor over a window and tap the touchpad to select that windo...

Page 21: ...lease do the following 1 In the icon tray in the lower right hand corner of the screen select the Notifications icon to open the Notifications pane 2 Select All settings 3 Select Devices Touchpad 4 Now you can adjust the settings to suit your personal needs You can switch off the touchpad if you prefer to use a mouse Or you can ...

Page 22: ...22 Using the Precision Touchpad adjust the touchpad sensitivity to suit your needs Scroll down to see more settings ...

Page 23: ...es data or create a factory default backup If you cannot access Acer Care Center click Settings in the Start menu select Update Security and then click Recovery Creating a file history backup Recovery Management allows you to quickly and easily back up your files and restore them if the originals are lost damaged or deleted 1 From Start select Care Center then Recovery Management 2 Select the Back...

Page 24: ...ive Select the USB drive from the drop down list 4 Click More options to select back up options which best fit your needs such as schedule the backup interval how long you want to keep those backups default is Forever which folders to be backed up or be excluded Click Back up now to continue ...

Page 25: ...nd LAN drivers if you install another operating system 1 From Start select Care Center then Recovery Management 2 Select the Backup tab and click Get started for Backup wireless and LAN drivers Choose a folder to save your drivers and select OK 3 You will be shown the backup progress on the screen Important Write a unique descriptive label on the backup such as File History Recovery Backup Make su...

Page 26: ...ws you to quickly and easily back up your operating system installed apps and data 1 From Start select Care Center then Recovery Management 2 Select the Backup tab and click Get started for Create backup to open the Backup window 3 Click Go to Backup and Restore Windows 7 ...

Page 27: ...Recovery 27 4 Click Security and Maintenance in the bottom left of the page and click Recovery ...

Page 28: ...28 Recovery 5 Select Create a recovery drive to open the Recovery Drive window 6 Make sure Back up system files to the recovery drive is selected and click Next ...

Page 29: ...he PC to detect the USB drive then click Next 8 Everything on the drive will be deleted Click Create to continue 9 You will be shown the backup progress on the screen 10 Follow the process until it completes 11 Unplug the USB drive and label it clearly ...

Page 30: ...es 1 From Start select Care Center then Recovery Management 2 Select the Restore tab and click Get started to open the Recovery window Important Write a unique descriptive label on the backup such as Windows Recovery Backup Make sure you keep the backup in a safe place that you will remember Note Since the recovery backup requires at least 8 GB of storage after formatting it is recommended to use ...

Page 31: ...your personal files Click Next to continue Important If you have apps installed on your PC they will be removed If you d like not to restore apps and setting that came with your PC go to Change settings and turn off the option to not restore preinstalled apps that came with this PC before proceeding the restore progress Click Confirm to continue ...

Page 32: ...reset progress on the screen The screen will turn off during the reset process 6 The screen will turn back on when it is installing Windows Your PC will restart several times during the reset process 7 Follow the process until it completes 8 When your PC has completed the reset process Windows will have been reset back to its factory default settings without removing your personal files Reset this...

Page 33: ...Recovery 33 2 Select the Restore tab and click Get Started to open the Recovery window ...

Page 34: ...ted to Choose an option Select Remove everything to reset your PC back to its factory default 4 Click Change settings to choose restore settings Data erasure and Data drives which best fit your needs Then click Confirm to continue ...

Page 35: ...s 8 The screen will turn back on when it is installing Windows Your PC will restart several times during the reset process 9 Follow the process until it completes 10 When your PC has completed the reset process Windows will use factory default settings Warning Turn on Data erasure will remove all of your personal files and accounts along with pre existing drivers that may affect your Windows insta...

Page 36: ...ter is available Enable Bluetooth and add a device Every new device must first be paired with your computer s Bluetooth adapter This means it must first be authenticated for security purposes You only need to pair once After that simply turning on the Bluetooth adapter of both devices will connect them Bluetooth on your computer is disabled by default To enable your computer s Bluetooth adapter do...

Page 37: ... icon in the lower right hand corner of the screen to open the Notifications pane From here you can enable or disable Bluetooth or right click on Bluetooth Go to Settings to enter the Bluetooth settings Note Some devices using older versions of the Bluetooth technology require both devices to enter a PIN In the case of one of the devices not having any inputs as in a headset the passcode is hardco...

Page 38: ...a network which can link two or more computers without using wires Once connected to WLAN you can access the internet You can also share files other devices and even your internet connection itself Your computer s wireless connection is turned on by default and Windows will detect and display a list of available networks during setup Select your network and enter the password if required ConceptD ...

Page 39: ... name and password if necessary If you are trying to connect to a public network such as at a coffeeshop make sure you have the wireless network s name 2 Click Network icon in the notification area 3 You will see a list of available wireless networks Select the one you wish to use Note Please refer to your ISP or router documentation for details on connecting to the internet Note If Wi Fi is turne...

Page 40: ...40 Connecting to the Internet 4 Once you select a wireless network select Connect 5 If required enter the network s password ...

Page 41: ...h a cable Built in network feature If your computer has a network port plug one end of a network cable into the network port on your computer and the other end into a port on your router refer to the image below Then you ll be ready to get online ...

Page 42: ... quickly The ConceptD Palette main screen The main screen gives you an overview of current system status You can also switch color profile and sound effect easily Color profile setting Select Adobe RGB to switch the setting for the screen Use Adobe RGB to get back to the default color profile setting and Native to apply the color setting of your display without any adjustment from ConceptD Palette...

Page 43: ...ConceptD Palette 43 Click the icon for more scenarios Standard Movie Game Eye Protection Office or Sport You can also adjust the color profile if needed ...

Page 44: ...ptD Palette TrueHarmony setting To get a different audio experience select TrueHarmony to adjust the audio mode Monitoring From Monitoring page click CPU GPU or System tab to check processor and system loading ...

Page 45: ... the screen into different pre defined areas without manually adjusting the size and the position of the windows App Center App Center is a great way to quickly launch the installed app in your computer Select icon to add your favorite apps into the app center ...

Page 46: ...ngs to change settings for your system You can change temperature units or turn keyboard backlight off automatically if no action within 30 seconds Enable PrtScn Key to launch Screen Snip tool Select Screen Snip Settings to change the hotkey of Screen snip ...

Page 47: ...ss PrtScn key to capture the screen in different types Manage the copied items in Clipboard Before you start to view the clipboard history enable the option Turn on the Clipboard function to manage the copied items Press Windows key V to view the clipboard history You can find all items text or images you copied and click the item you want to paste ...

Page 48: ...here on the screen and show you the RGB CMYK HEX or HSB color codes Select the shortcut keys from the drop down list under Color Picker Press the shortcut keys to launch the color picker tool Click the icon then select the color from the screen to get the particular color code ...

Page 49: ...ard Shortcuts Select the shortcut keys from the drop down list under On screen Keyboard Shortcuts Press the shortcut keys you selected to launch the on screen keyboard while using the Photoshop You can move the cursor to the virtual keyboard icon to know the shortcut keys function and use the keys to become more efficient ...

Page 50: ...monitor from your laptop Sync up the color profile When the color profile settings are different between ConceptD monitor and laptop you can select Apply from the system notification to sync the color profile on the monitor Change the color profile You can change the color profile on the ConceptD monitor from ConceptD Palette Up to 3 external devices ...

Page 51: ...1 Select the screen number to switch the device Select the device to adjust the color profile Icon Color Description 1 Amber Selected device 2 Gray Unselected device 3 Red The color profile is different from main device ...

Page 52: ... to fit your needs No Item Description 1 Low Reduction Reduces blue light emission from the LED backlit screen by 10 to 25 for basic protection 2 Medium Reduction Reduces blue light emission from the LED backlit screen by 26 to 45 to protect your eyes 3 High Reduction Reduces blue light emission from the LED backlit screen by 46 to 65 for maximum protection 4 Long Hour Mode Professionally tuned to...

Page 53: ...Keeping your computer and data safe In this section you will find How to secure your computer Setting passwords What you need to prepare when you re traveling How to get the most out of your battery ...

Page 54: ...authorized access Setting these passwords creates several different levels of protection for your computer and data Supervisor Password prevents unauthorized entry into the BIOS utility Once set you must enter this password to gain access to the BIOS utility See Setting passwords on page 56 User Password secures your computer against unauthorized use Combine the use of this password with password ...

Page 55: ...ge appears Try again and press Enter When the User Password is set and the password on boot parameter is enabled a prompt appears at boot up Type the User Password and press Enter to use the computer If you enter the password incorrectly a warning message appears Try again and press Enter Important You have three chances to enter a password If you fail to enter the password correctly after three t...

Page 56: ...layed Boot sequence To set the boot sequence in the BIOS utility activate the BIOS utility then select Boot from the categories listed on the top of the screen Setting passwords To set a password on boot activate the BIOS utility then select Security from the categories listed on the top of the screen Find Set Supervisor Password and enter a password to enable this feature Once you have entered a ...

Page 57: ...artup Your computer uses Fast startup to start quickly but also uses a small amount of power to check for signals to start These checks will slowly drain your computer s battery If you prefer to reduce your computer s power requirements and environmental impact turn off Fast startup 1 Press the Windows key or select the Windows Start button then select Settings System Power sleep 2 Select Addition...

Page 58: ...58 Power management 4 Select Change settings that are currently unavailable 5 Scroll down and disable Turn on fast startup 6 Select Save changes ...

Page 59: ...nnect to a mains power outlet Conditioning a new battery pack Before you use a battery pack for the first time there is a conditioning process that you should follow 1 Connect the AC adapter and fully charge the battery 2 Turn on the computer and complete setting up the operating system 3 Disconnect the AC adapter 4 Operate the computer using battery power 5 Fully deplete the battery until the bat...

Page 60: ...fective life An embedded battery has a life span of more than 1 000 charge discharge cycles Optimizing battery life Optimizing battery life helps you get the most out of battery operation prolonging the charge recharge cycle and improving recharging efficiency You are advised to follow the suggestions set out below Use AC power whenever possible reserving battery for mobile use Remove accessories ...

Page 61: ...portant Connect the AC adapter as soon as possible after the battery low warning appears Data may be lost if the battery is allowed to become fully depleted and the computer shuts down Situation Recommended Action The AC adapter and a power outlet are available 1 Plug the AC adapter into the computer and then connect to the main power supply 2 Save all necessary files 3 Resume work Turn off the co...

Page 62: ...external monitor and other external devices 7 Disconnect the Kensington Noble lock if you are using one to secure the computer Moving around When you are just moving within short distances for example from your office desk to a meeting room Preparing the computer Before moving the computer close and latch the display cover to place it in Sleep mode You can now safely take the computer anywhere you...

Page 63: ... putting the computer in Sleep mode Press the Sleep hotkey or close the display cover whenever you are not actively using the computer Taking the computer home When you are moving from your office to your home or vice versa Preparing the computer After disconnecting the computer from your desktop follow these steps to prepare the computer for the trip home Check that you have removed all media and...

Page 64: ...s in temperature and humidity can cause condensation Allow the computer to return to room temperature and inspect the screen for condensation before turning on the computer If the temperature change is greater than 10 C 18 F allow the computer to come to room temperature slowly If possible leave the computer for 30 minutes in an environment with a temperature between outside and room temperature S...

Page 65: ...dapter Additional printer driver files if you plan to use another printer Special considerations In addition to the guidelines for taking the computer home follow these guidelines to protect your computer while traveling Always take the computer as carry on luggage If possible have the computer inspected by hand Airport security X ray machines are safe but do not put the computer through a metal d...

Page 66: ...velers Warranty passport Special considerations Follow the same special considerations as when traveling with the computer In addition these tips are useful when traveling internationally When traveling in another country check that the local AC voltage and the AC adapter power cord specifications are compatible If not purchase a power cord that is compatible with the local AC voltage Do not use c...

Page 67: ...In this section you will find Information on the ports and connectors fitted to your computer Ports and connectors ...

Page 68: ...USB port Note Two USB standards are currently available on ConceptD computers USB 2 0 High speed USB and USB 3 2 Gen 1 Gen 2 SuperSpeed USB USB 2 0 ports on ConceptD computers have a black tongue in the port while USB 3 2 Gen 1 Gen 2 ports have a blue tongue For best performance USB 3 2 Gen 1 Gen 2 devices should always be plugged into USB 3 2 Gen 1 Gen 2 ports Consult your device s documentation ...

Page 69: ...a single Thunderbolt 3 port If an adapter is used DisplayPort or compatible devices including HDMI DVI or VGA can be used Note Thunderbolt 3 ports support transfer speeds up to 40 Gbps and USB devices with a Type C connector at lower speeds typically up to 5 Gbps Other USB or older Thunderbolt devices with a USB Type C connector or adapter are supported but transfer speeds may be reduced and certa...

Page 70: ...solution and refresh rate should be detected automatically If necessary change the display settings used by the computer Headphones and microphone One or more 3 5 mm jacks on your computer allow you to connect audio devices Use the headphone port to plug in stereo headphones or powered speakers connecting an audio device to the headphone port disables the built in speakers Use the microphone port ...

Page 71: ...y compatible digital audio video source such as your computer a set top box DVD player and audio video receiver to any compatible digital audio and or video monitor such as a digital television DTV with a single cable The single cable keeps everything neat and tidy while ensuring easy connection and the best audio and visual quality ...

Page 72: ...uestion In this section you will find Frequently asked questions Tips for using Windows 10 Troubleshooting information How to protect yourself while online Where to find Acer service center contact information ...

Page 73: ...to the power outlet If power is being supplied to the computer check the following Do you have a USB storage device USB drive CD drive or smartphone plugged into your computer Unplug it and press Ctrl Alt Del to restart the system Nothing appears on the screen The computer s power management system automatically blanks the screen to save power Press any key to turn the display back on If pressing ...

Page 74: ...er does not work Make sure that the printer is connected to a power outlet and that it is turned on Make sure that the printer cable is connected securely to a USB port and the corresponding port on the printer I want to restore my computer to its original settings This recovery process helps you restore the C drive with the original software content that is installed when you purchased your compu...

Page 75: ...the ITW passport If the country you are traveling in does not have an Acer authorized ITW service site you can still get in contact with our offices worldwide Please visit www acer com Before you call Please have the following information available when you call Acer for online service and please be at your computer when you call With your support we can reduce the amount of time a call takes and ...

Page 76: ...e Windows key or select the Windows Start button and select the power icon Shut down You can also turn off the computer by right clicking the Windows Start button Shut down or sign out Shut down Can I turn off notifications You can turn off notifications so that you can leave your computer running but not be disturbed by notifications Press the Windows key or select the Windows Start button and se...

Page 77: ...h to use your Pictures folder will open by default Select Choose this folder to add the folder to the lock screen slideshow 4 Select a folder and select Remove to remove the folder from the lock screen slideshow 5 Change the other settings to suit your needs How do I move tiles Select a tile and drag it to the place on Start that you want it to appear Other tiles will be moved to accommodate the t...

Page 78: ...isplay How do I set the alarm Your computer can act as an alarm clock Type Alarms to search for the Alarms Clock app 1 Select an alarm from the list or select the in the lower right corner to create a new alarm 2 Enter the Alarm name 3 Set the time by choosing the hour and minute 4 Choose which days the alarm should go off 5 Select the sound notification 6 Select the snooze time 7 Select the Save ...

Page 79: ...e and select More Pin to taskbar How do I install apps You will need to have a Microsoft ID to purchase and download apps from Microsoft Store I can t find apps like Notepad and Paint Where are they Move your cursor to the lower left hand corner of the screen and click search box Type the name of the app you would like to open Alternatively open all apps list and scroll to Windows Accessories to s...

Page 80: ...th a Microsoft account or you don t have a Microsoft account and want to get one press the Windows key or select the Windows Start button Settings Accounts Sign in with a Microsoft account instead and follow the onscreen instructions How do I check for Windows updates Press the Windows key or select the Windows Start button Settings Update Security Windows Update Select Advanced options to configu...

Page 81: ... be resolved contact your dealer Error messages If you receive an error message note the message and take the corrective action The following table lists the error messages in alphabetical order together with the recommended course of action Error messages Corrective action CMOS battery bad Contact your dealer or an authorized service center CMOS checksum error Contact your dealer or an authorized...

Page 82: ... O parity error Contact your dealer or an authorized service center Keyboard error or no keyboard connected Contact your dealer or an authorized service center Keyboard interface error Contact your dealer or an authorized service center Memory size mismatch Press F2 during POST to enter the BIOS utility then press Exit in the BIOS utility to reboot Error messages Corrective action ...

Page 83: ...et Service Provider ISP which supplies the connection between your computer and the internet You should research the ISPs available in your region not forgetting to talk to friends and family about their experiences or to check reviews and consumer reports The ISP you select will provide instructions on how to connect to the internet you may need additional software or a special box that connects ...

Page 84: ...es fast and always on internet service via a cable television line This service is generally available in large cities You can use your telephone and watch cable TV at the same time you are connected to the internet Cellular A cellular connection allows you to use cellular networks such as those used by a mobile phone to connect to the internet while away from home The socket for a SIM card may be...

Page 85: ...k Mobility Wireless LAN systems allow you and other users of your home network to share access to files and devices connected to the network for example a printer or scanner Also you can share an internet connection with other computers in your home Installation speed and simplicity Installing a wireless LAN system can be fast and easy and eliminates the need to pull cables through walls and ceili...

Page 86: ...ser Microsoft Edge provides an easy and secure web browsing experience As soon as you have your internet access installed and you are connected from the Start Menu click the Microsoft Edge tile or the icon located in the taskbar and take your internet experience to a new level Acer website To get you started why not visit our website www acer com Acer is dedicated to provide you with on going pers...

Page 87: ...eak malware into a user s device unnoticed sometimes with little action on the user s part Immediately after a software manufacturer announces an update hackers are ready with malware that can breach holes in the software that would have been patched if the update was installed How to stay safe Perform any and all software updates as soon as they are available Keep a lookout for fake or phishing e...

Page 88: ... types of malware they like to deploy once they ve got into a device and what to do if you re ever infected Ransomware A form of malware that will encrypt personal data files on your computer and attached devices Encryption converts files into another format that can only be opened with a specific decryption key Once the ransomware installs itself it will display a warning message that the compute...

Page 89: ... a virus is just one type of malicious threat A virus is classified as a self replicating piece of malicious code that travels by inserting itself into files or programs What to do if you re infected Take steps to avoid infection by staying protected with internet security software like Norton Security If you subscribed to Norton Security and think you may have a virus contact Norton s on call tec...

Page 90: ...0 uppercase and lowercase letters symbols and numbers Don t click on random links or open unsolicited messages and attachments particularly from people you don t know Don t access any personal information or social media accounts over unprotected Wi Fi networks Use security software on your devices to help protect yourself from the latest threats Protect your computer with Windows security tools W...

Page 91: ... security 91 However do not blame every computer problem on a virus If you suspect your computer is infected the first thing to do is update if you have not already done so and run your antivirus and anti spyware software ...

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