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(2)Factory reset will turn off “Burn in” mode which screen color switches among red, green, blue and black.

6. Troubleshooting.

6.1. Can’t Entry ISP Mode!!
(1) Check the cables and ISP JIG are connected fluently.
(2) Click the “Dis Con” and click “Connect” again.
(3) AC off the monitor for a while and retry it.
(4) Change other vervion ISP program.
(4)Change ISP JIG or cable.
(5)Change PC.

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Summary of Contents for B247Y

Page 1: ...1 24 LCD Monitor ACER B247Y Service Service Service Acer Monitor B247Y LIFECYCLE EXTENSION GUIDE ...

Page 2: ...ant Safety Notice 3 1 Exploded view diagram with list of items 4 2 Mechanical Instruction 5 3 Firmware Upgrade Process 18 4 Writing EDID Process 25 5 FRU Field Replaceable Unit List 25 6 Trouble shooting instructions 37 ...

Page 3: ... may create shock fire or other hazards Under no circumstances should the original design be modified or altered without written permission from ACER ACER assumes no liability express or implied arising out of any unauthorized modification of design Servicer assumes all liability FOR PRODUCTS CONTAINING LASER DANGER Invisible laser radiation when open AVOID DIRECT EXPOSURE TO BEAM CAUTION Use of c...

Page 4: ... BOARD LEPCLQA2 55 TCCM2 004 3 PANEL 750GBK238HM2B6N000 NA 4 KEY BOARD KEPCLQA6 55 TCCM2 003 7 ADAPTER BOARD PLPCHD541KQB2 55 TCMM2 002 8 MAIN BOARD 756GQHCB0BA098000Q 55 TCMM2 001 USB BOARD USBLQA4 N A USB BOARD USBLQA6 55 TCMM2 004 CABLE 30P 400MM MB TO PANEL 395G179M30B6480000 50 TCCM2 001 ...

Page 5: ...st the type and size of the tools that would typically can be used to disassemble the product to a point where components and materials requiring selective treatment can be removed Tool Description Screwdriver Phillip head Hexagonal head Penknife ...

Page 6: ...me essential cables Connect every cable as the below picture Use a screwdriver to tighten the screws till the power board and USB board with shield are firmly attached then put the mylar with main board aim at the two screw bolts of mainframe and tighten the screws of main board S1 S2 ...

Page 7: ...7 Assemble the MIDDLE FRAME DECO bezel and the panel Use a screwdriver to tighten the screws S3 ...

Page 8: ...8 Connect cables mainboard to panel mainboard to speakers and the power board to panel Assemble the LED board the speakers and the USB board S4 ...

Page 9: ...fer to last page marked the information of mainframe position on the panel Mylar slice edge must be against the bezel Put the mainframe along the mark Holding the mainframe while you are removing the Mylar and pasting the tapes S5 ...

Page 10: ...10 Prepare a rear cover and a key board and use the screws to lock the key board Connect the pin LED board Key board and the pin Key board to mainboard Use the screws to lock the rear cover S7 S6 ...

Page 11: ...11 Assemble the stand and base ASS Y S8 ...

Page 12: ...12 4 2 Disassembly procedures Push the button to remove the stand base ASS Y and unscrew the screw on rear cover S1 ...

Page 13: ...Use a tool like picture using to open all latches Be careful the position of the key board Disconnect the cable main board to Key board LED board Key board and remove the screws to remove the key board from the rear cover S3 S2 ...

Page 14: ... up all tapes and disconnect the LVDS cable main board to panel the cables power board to panel and the main board to key board Remove the LED board and the Speakers Remove the screw to remove the USB board S4 ...

Page 15: ...15 Remove the screws to separate the panel and the Middle Frame and the DECO BEZEL S5 ...

Page 16: ...16 Firstly unscrew the screws of the main board and pull out the two screw bolt to remove the mylar Then unscrew the screws of the power board and main board to remove them from mainframe S6 ...

Page 17: ...17 Remove the main board and power board Disconnect the cables S7 ...

Page 18: ...18 3 Firmware Upgrade Process 1 Materials list ISP JIG 715GT089 C VGA cable TPV P N 089G728 GAA DB PC Monitor USB cable TPV P N 089G1758 X USB port driver ISP tool New F W ...

Page 19: ...The USB driver files path D FTC100103 Mstar FTCUSB INF After installation the USB serial port driver please check the port Look the properties of my Computer 4 Install RTD tool Note If the F W Upgrade use the same ISP tool as the EDID writing you must close the EDID writing tool before running the F W Upgrade tool 4 1 double clicks the icon to run it Note Must to install driver firstly 4 2 Choose ...

Page 20: ...20 4 3 Click ISP and ISP Option to set the Erase Setting as below ...

Page 21: ...21 4 4 Close the ISP Option window and click the BigBin to load the correct F W 4 5 Click to start programming ...

Page 22: ...e successful 5 Check the FW version after upgrade 5 1 The way to open factory menu 1 Connect VGA source to monitor and turn it on 2 The way to factory menu DC off and pressing the 1 key and DC on when the screen lights release the 1 key to open the menu with F and select F to open factory menu DC 1 ...

Page 23: ...23 3 Do Auto Color in factory mode 5 2 Do factory reset in user menu 1 Restart the monitor after open factory menu And then open the user menu Check this F W version ...

Page 24: ...ed green blue and black 6 Troubleshooting 6 1 Can t Entry ISP Mode 1 Check the cables and ISP JIG are connected fluently 2 Click the Dis Con and click Connect again 3 AC off the monitor for a while and retry it 4 Change other vervion ISP program 4 Change ISP JIG or cable 5 Change PC ...

Page 25: ...25 4 Writing EDID Process 1 Materials list ISP JIG 715GT089 C VGA CABLE USB CABLE TPV P N 089G728 GAA DB TPV P N 089G1758 X PC Monitor USB port driver ISP tool EDID ...

Page 26: ...the EDID written 4 1 Change the EDID files name as below rule VGA EDID WA dat DP EDID WP dat HDMI EDID WH dat 4 2 Copy these files to one folder named as ACER B247Y must contains config ini file 4 3 Copy ACER B247Y to DDC folder and put DDC and ISP tool together ...

Page 27: ...config as below 5 Run the ISP tool Note If the F W Upgrade use the same ISP tool as the EDID writing you must close the F W Upgrade tool before running the EDID writing tool 5 1 Double click the icon to open the tool ...

Page 28: ...28 5 2 Select the EDID folder 5 3 Tick the Only connect VGA and Write SN and then click Debug Information ...

Page 29: ...29 5 4 Set other setting and type the 22 digit S N 5 5 Start to writing Click write EDID to start writing When The green PASS appear the process is finished ...

Page 30: ...30 5 6 After writing the EDID pass you must read the EDID to ensure the EDID data had been write into the monitor Choose one of the port to read ...

Page 31: ...ll shows all 00 but others port can show the EDID data the EDID data of DP uaually include in FW can t read out it 2 If it appears all FF it shows that the EDID data of the Main board is empty you must writing the EDID again 6 Troubleshooting 6 1 Can t write 1 AC on the monitor and turn on it Restart the monitor 2 Take apart the monitor and connect the 7pin of EEPROM to GND to diable write protect...

Page 32: ...OVIDERS your ACER office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional ACER office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts you should follow the local government ordinance or regulations on how to dispose it properly ...

Page 33: ...04 PANEL 750GBK238HM2B6N000 NA SPEAKER 378G0025689CLA 23 TCCM2 001 SPEAKER 378G0025689CRA 23 TCCM2 002 CABLE 30P 400MM MB TO PANEL 395G179M30B6480000 50 TCCM2 001 CABLE 30P 180MM USB BOARD TO SIDE USB BOARD 395G176K0305170000 50 TCMM2 001 ...

Page 34: ... 6P 500MM MB TO KEY BOARD 395GH20006XM208000 50 TCCM2 003 CABLE 6P 600MM PB TO PANEL 395GH20006GM209000 50 TCCM2 004 CABLE 7P 7P 60MM MB TO USB BOARD 395GH20007XM037000 50 TAAM2 005 D SUB CABLE 1800MM 089G 728GAA 2A 50 LZJM2 003 POWER CORD 1800MM EUROPE 389G404A18NISG 27 T1BM2 001 ...

Page 35: ...T27M2 010 AUDIO CABLE 1800MM 389G017356G53R 50 LXPM2 012 USB CABLE 1800MM 089G 175M02 C 50 T28M2 003 DP CABLE 1800MM BLACK 089G 187BAA500 50 LW7M2 002 BEZEL ASSY W LOGO 705GQHCS034441 60 TCCM2 001 MIDDLE FRAME Q34G8552AEM01S0100 60 TCMM2 001 ...

Page 36: ...R Q34G8553AEM01S0100 60 TCMM2 002 STAND BASE ASSY Q37G083720110100FH 60 TCMM2 003 FUNCTION KEY A33G2238AEM01L0100 60 TCCM2 007 MAINFRAME Q15G320110110100FJ 33 TCMM2 001 USB SHIEKDING Q85G033310110100YM 33 TCMM2 002 ...

Page 37: ...37 6 Trouble shooting instructions ...

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