Acer Aspire X3950 Service Manual Download Page 61

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Chapter 4

This chapter provides instructions on how to troubleshoot system hardware problems.

Hardware Diagnostic Procedure

IMPORTANT:

The diagnostic tests described in this chapter are only intended to test Acer products. Non-Acer
products, prototype cards, or modified options can give false errors and invalid system
responses.

Obtain the failing symptoms in as much detail as possible.

Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating the
same operation.

Refer to the following sections to determine which corrective action to perform.



System Check Procedures



Checkpoints



Error Messages



Undetermined Problems

System Troubleshooting

Chapter 4

Summary of Contents for Aspire X3950

Page 1: ...Acer Aspire X3950 X5950 Service Guide PRINTED IN TAIWAN ...

Page 2: ...ii Revision History Please refer to the table below for the updates made on this service guide Date Chapter Updates ...

Page 3: ...ublication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Acer Incorporated ...

Page 4: ... programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Acer is a registered trademark of Acer Corporation Intel is a registered trademark of Intel Corporation Pentium Dual Core Celeron Dual Core...

Page 5: ...ditional information related to the current topic WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 6: ...h cases please contact your regional offices or the responsible personnel channel to provide you with further technical details FRU Information Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SE...

Page 7: ...rd Disk Drive 39 Removing the Power Supply 40 Removing the Memory Modules 42 Removing an Expansion Card 43 Removing the Front I O and Card Reader Boards 46 Removing the Mainboard 49 Removing the Top Bezel 51 System Troubleshooting 53 Hardware Diagnostic Procedure 53 System Check Procedures 54 Power System Check 54 System External Inspection 54 System Internal Inspection 54 Checkpoints 55 Viewing B...

Page 8: ...eModule Error Messages 65 Beep Codes 66 Index of Symptom to FRU Error Message 67 BIOS Recovery 72 Undetermined Problems 74 System Block Diagram and Board Layout 75 System Block Diagram 75 Mainboard Layout 76 FRU Field Replaceable Unit List 79 Exploded Diagram 80 X3950 FRU List 82 X5950 FRU List 90 Technical Specifications 93 ...

Page 9: ...entium G6950 processor Chipset Intel P55 Express chipset Memory subsystem Four DDR3 800 1066 1333 MHz DIMM sockets Supports single channel or dual channel memory mode Maximum of 8GB supported Media storage Super Multi DVD drive BD Combo BD ROM BD RW drive SATA hard disk drive Serial ATA controller Embedded SATA controllers Two SATA ports Audio Realtek ALC888S VC HD Audio Codec 7 1 Three audio jack...

Page 10: ...igabit LAN port VGA monitor port Operating system and software Operating system Windows 7 Home Premium x64 Windows 7 Home Premium X86 Windows 7 Home Basic X86 FreeDOS Linux LL95 Applications Acer eRecovery Management Acrobat Reader Acrobat Flash Player Arcade Deluxe Cyberlink Power Director McAfee Internet Security MyWinLocker Microsoft Works Nero 9 Essentials Power supply 220 watts 115 230V AC PF...

Page 11: ...n Component 1 USB 2 0 ports 2 3 Front I O cover 4 Microphone in jack 5 Headphone Speaker out line out jack 6 CF I II CompactFlash Type I II slot 7 Media card reader 8 Drive bay door eject button Press to open drive bay door and access the optical drive 9 Optical drive bay door 10 HDD activity indicator 11 Power button power indicator ...

Page 12: ...phone in jack 5 Headphone Speaker out line out jack 6 CF I II CompactFlash Type I II slot 7 Media card reader 8 Drive bay door eject button Press to open drive bay door and access the optical drive 9 Optical drive bay door 10 HDD activity indicator 11 Power button power indicator ...

Page 13: ...000 Mbps 3 Key hole 4 Lock slot 5 Power connector 6 Power supply Photo shows PFC power supply 7 PS2 keyboard port 8 PS2 mouse port 9 HDMI HDMI port 10 VGA monitor port 11 USB 2 0 ports 12 Microphone speaker out line in jack 13 Line out jack 14 Expansion slot Photo shows graphics card and network card ...

Page 14: ...6 Chapter 1 Internal Components No Component 1 Optical drive 2 Memory 3 Expansion cards 4 Mainboard 5 Heatsink fan assembly 6 Power supply ...

Page 15: ...ing S3 state Off S4 S5 state HDD activity Blue Blinking S0 S1 state LAN activity Blue Blinking S0 S1 state LAN port network speed LED left Amber On 1000 Mbps link network access Green On 100 Mbps link network access Off 10 Mbps link network access LAN port network connection LED right Green On Active network link Blinking Ongoing network data activity Off Off line network ...

Page 16: ...8 Chapter 1 ...

Page 17: ...rompted Run Setup message to make changes to the CMOS setup NOTE If you repeatedly receive Run Setup messages the battery may be bad In this case the system cannot retain configuration values in CMOS Ask a qualified technician for assistance CMOS setup loads the configuration values in a battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM which allows c...

Page 18: ...sor to the previous and next page of a multiple page menu Home Move the cursor to the first page of a multiple page menu End Move the cursor to the last page of a multiple page menu and keys Select a value for the currently selected field only if it is user configurable Press these keys repeatedly to display each possible entry or the Enter key to choose from a pop up menu NOTE Grayed out fields a...

Page 19: ...riptive table following each of the menu screenshots settings in boldface are the default and suggested settings CMOS Setup Utility Copyright c 1985 2010 American Megatrends Inc Standard CMOS Features Advanced BIOS Features Advanced Chipset Features Integrated Peripherals Power Management Setup Product Information PC Health Status Frequency Voltage Control BIOS Security Features Load Default Setti...

Page 20: ...Serial Number Serial number of the system System BIOS Version Version number of the BIOS setup utility BIOS Release Date Date when the BIOS setup utility was released Asset Tag Number Asset tag number of this system Processor Type Intel R Core TM i5 CPU 650 3 20GHz Processor Speed System Memory Product Name System Serial Number System BIOS Version BIOS Release Date Asset Tag Number Move Enter Sele...

Page 21: ...ermines whether the system will stop for an error during the POST All But Keyboard No Errors All Errors System Date System Time AHCI Port 1 AHCI Port 2 Halt On Move Enter Select F1 General Help F9 Optimized Defaults Value ESC Exit F10 Save Help Item Fri 01 01 2010 21 14 49 All But Keyboard Hard Disk Not Detected CMOS Setup Utility Copyright 1985 2010 American Megatrends Inc Standard CMOS Features ...

Page 22: ... Device Priority submenu and specify the boot device priority sequence from available removable drives Network Device Priority Press Enter to access the Network Device Priority submenu and specify the boot sequence from available network devices Bootup Num Lock Selects power on state for Num Lock On Off USB Beep Message Enables or disables BIOS to display error beeps or messages during USB device ...

Page 23: ...d by this technology Note A full reset is required to change the setting Enabled Disabled Memory Hole Remapping Enables or disables remapping of overlapped PCI memory above the total physical memory Enabled Disabled Primary Video Select a graphic controller as a primary boot device Auto PCIE Onboard VGA Video Memory Size Select the amout of system memory used by the Intel graphics device 32MB 64 M...

Page 24: ...s or disables the onboard audio controller Enabled Disabled Onboard LAN Controller Enables or disables the onboard LAN controller Enabled Disabled Onboard LAN Option ROM Enables or disables the load of embedded option ROM for onboard network controller Enabled Disabled Onboard SATA Controller Onboard USB Controller Legacy USB Support Onboard Graphics Controller Onboard Audio Controller Onboard LAN...

Page 25: ...or mouse Enabled Disabled Wake Up by USB KB Mouse Enables or disables to wake up the system from a power saving mode using a USB keyboard or mouse Enabled Disabled Restore On AC Power Loss Enables or disables the system to reboot after a power failure or interrupt occurs Power Off Power On Last State ACPI Suspend Mode Deep Power Off Mode Power On by RTC Alarm Power On by PCIE Devices Wake Up by PS...

Page 26: ...ure CPU Fan Speed System Fan Speed CPU Core 1 1V 3 30V 5 00V 12 0V 5VSB VBAT Smart Fan Move Enter Select F1 General Help F9 Optimized Defaults Value ESC Exit F10 Save Help Item 23 44 C 111 F 1015 RPM N A 1 176 V 1 116 V 3 346 V 5 040 V 11 808 V 5 040 V 3 336 V Enabled o o CMOS Setup Utility Copyright 1985 2010 American Megatrends Inc PC Health Status Disabled Enabled PC Health Status ...

Page 27: ...ber to disable the Spread Spectrum feature if you are overclocking A slight jitter can introduce a temporary boost in clock speed causing the overclocked processor to lock up Enabled Disabled Move Enter Select F1 General Help F9 Optimized Defaults Value ESC Exit F10 Save Help Item Enabled Enabled CMOS Setup Utility Copyright 1985 2010 American Megatrends Inc Frequency Voltage Control Enable Clock ...

Page 28: ...press Enter 3 Type a new password then press Enter 4 Retype the password to verify the first entry then press Enter again 5 Press F10 6 Select Yes to save the new password and close the Setup Utility Parameter Description Supervisor Password Indicates the status of the supervisor password User Password Indicates the status of the user password Change Supervisor Password Supervisor password prevent...

Page 29: ... password 1 Use the up down arrow keys to select password parameter Change Supervisor Password menu then press Enter 2 Enter the current password then press Enter 3 Press Enter twice without entering anything in the password fields ...

Page 30: ...on properly Standard CMOS Features Advanced BIOS Features Advanced Chipset Features Integrated Peripherals Power Management Setup Product Information PC Health Status Frequency Voltage Control BIOS Security Features Save Exit Setup Exit Without Saving Load Default Settings Move Enter Select F1 General Help F9 Optimized Defaults Value ESC Exit F10 Save v02 66 C Copyright 1985 2010 American Megatren...

Page 31: ...Product Information PC Health Status Frequency Voltage Control BIOS Security Features Load Default Settings Save Exit Setup Exit Without Saving Move Enter Select F1 General Help F9 Optimized Defaults Value ESC Exit F10 Save v02 66 C Copyright 1985 2010 American Megatrends Inc Exit system setup with saving the changes Save configuration changes and exit setup OK Cancel CMOS Setup Utility Copyright ...

Page 32: ...ent Setup Product Information PC Health Status Frequency Voltage Control BIOS Security Features Load Default Settings Save Exit Setup Exit Without Saving Move Enter Select F1 General Help F9 Optimized Defaults Value ESC Exit F10 Save v02 66 C Copyright 1985 2010 American Megatrends Inc Exit system setup without saving the changes Discard changes and exit setup OK Cancel CMOS Setup Utility Copyrigh...

Page 33: ...g tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat blade screwdriver Philips screwdriver Hex screwdriver Plastic flat blade screwdriver Plastic tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components Chapter 3 Syst...

Page 34: ...cedure perform the steps listed below 1 Turn off the system and all the peripherals connected to it 2 Unplug the power cord from the power outlets 3 Unplug the power cord from the system 4 Unplug all peripheral cables from the system 5 Place the system unit on a flat stable surface ...

Page 35: ...EL PROCESSOR Ax2 HEATSINK FAN ASSEMBLY POWER SUPPLY MEMORY MODULES PCI CARD FRONT I O AND CARD READER BOARD BRACKET MAINBOARD HDD ODD BRACKET Cx2 Dx4 Ax3 Bx1 Bx1 Bx6 FRONT I O BOARD CARD READER BOARD Bx2 Bx2 TV TUNER CARD or NETWORK CARD or GRAPHICS CARD Ax1 OPTICAL DISK DRIVE HDD MODULE Bx2 HDD HDD ...

Page 36: ...2 MAIN UNIT FRONT BEZEL MAIN UNIT DISASSEMBLY SIDE PANEL PROCESSOR Ax2 HEATSINK FAN ASSEMBLY POWER SUPPLY MEMORY MODULES PCI CARD FRONT I O AND CARD READER BOARD BRACKET MAINBOARD HDD ODD BRACKET Cx2 Dx4 Ax3 Bx1 Bx1 Bx6 FRONT I O BOARD CARD READER BOARD Bx2 Bx2 TV TUNER CARD or NETWORK CARD or GRAPHICS CARD Ax1 OPTICAL DISK DRIVE HDD MODULE Bx2 TOP BEZEL HDD ...

Page 37: ...on the rear edge of the side panel 3 Slide the panel toward the back of the unit until the tabs on the cover disengage with the slots on the unit 4 Lift the panel away from the unit and put it aside for reinstallation later Screw Quantity Color Torque Part No 6 32 L5 BZN 2 Black 5 5 to 6 5 kgf cm 86 00J07 B60 X3950 X5950 X3950 X5950 ...

Page 38: ...el and disconnect the LED cable located under the front bezel from the mainboard If the LED cable is secured in the retaining clip you must remove the HDD ODD bracket prior to removing the front bezel To remove the HDD ODD bracket see page 36 1 Release the front bezel retention tabs from the unit interior 2 For the X3950 model rotate the bezel then proceed to the next step to remove the front beze...

Page 39: ...Chapter 3 31 3 Disconnect the LED cable from the mainboard then remove the bezel X3950 ...

Page 40: ...very hot when the system is on NEVER touch the heatsink with any metal or with your hands 1 See Removing the Side Panel on page 29 2 Use a long nosed screwdriver to loosen the four screws on the heatsink fan assembly 3 Lift the heatsink fan assembly off the mainboard X3950 X5950 ...

Page 41: ...ard on top of the optical drive then disconnect the heatsink fan cable from its mainboard connector Do not let the thermal patch on the heatsink fan assembly touch the work surface 5 Use an alcohol pad to wipe off the thermal grease from both the heatsink and the processor X3950 X5950 ...

Page 42: ...WARNING The processor becomes very hot when the system is on Allow it to cool off first before handling 1 See Removing the Side Panel on page 29 2 See Removing the Heatsink Fan Assembly on page 32 3 Press the load lever then move it to the right to release the load lever from the retention tab 4 Pull the load lever to the fully open upright position ...

Page 43: ... then pull out the processor from the socket IMPORTANT If you are going to install a new processor note the arrow on the corner highlighted with a circle in the photo above to make sure the processor is properly oriented over the socket ...

Page 44: ...oving the Front Bezel on page 30 3 Remove the HDD ODD bracket 1 Disconnect the data and power cables from their optical drive connectors 2 Remove the two screws B that secure the HDD ODD bracket Screw Quantity Color Torque Part No 6 32 xL6 2 Silver 5 7 to 6 3 kgf cm 86 00J44 C60 X3950 X5950 ...

Page 45: ...ector 4 If necessary open the cable retention clips that secure the data cable then disconnect the cables from their mainboard connectors 4 Remove the two screws C that secure the optical drive Screw Quantity Color Torque Part No M3xL5 BZN 2 Black 5 5 to 6 5 kgf cm 86 1A324 5R0 X3950 X5950 X3950 X5950 ...

Page 46: ...38 Chapter 3 5 Slide the optical drive out of the bracket ...

Page 47: ...he Front Bezel on page 30 3 Remove the HDD ODD bracket See page 36 1 Place the bracket on a clean static free work surface 2 Remove the four screws D that secure the HDD module 3 Slide the HDD out of the bracket Screw Quantity Color Torque Part No 6 32 3 16 NI 4 Silver 5 7 to 6 3 kgf cm 86 5A5B6 012 ...

Page 48: ... Fan Assembly on page 32 3 See Removing the Processor on page 34 4 See Remove the HDD ODD bracket on page 36 5 Disconnect the power cables from their mainboard connectors 6 Remove the screw B that secures the power supply Screw Quantity Color Torque Part No 6 32 L6 NI 1 Silver 5 7 to 6 3 kgf cm 86 00J44 C60 ...

Page 49: ...Remove the three screws A that secure the power supply module 8 Lift the power supply module off the unit Screw Quantity Color Torque Part No 6 32 L5 BZN 3 Black 5 5 to 6 5 kgf cm 86 00J07 B60 X3950 X5950 X3950 X5950 ...

Page 50: ...ront Bezel on page 30 3 See Remove the HDD ODD bracket on page 36 4 Press the holding clips on both sides of the DIMM slot outward to release the DIMM 5 Gently pull the DIMM upward to remove it from its slot 4 Do the same to remove the other modules NOTE The DIMM has been highlighted with a yellow rectangle as above image shows Please detach the DIMM and follow local regulations for disposal ...

Page 51: ...Removing the Side Panel on page 29 2 Remove the screw A that secures the card to the unit 3 Pull the card out of its mainboard connector Screw Quantity Color Torque Part No 6 32 L5 BZN 1 Black 5 7 to 6 3 kgf cm 86 00J07 B60 NOTE The card has been highlighted with a yellow rectangle as above image shows Please detach the card and follow local regulations for disposal ...

Page 52: ...nit then press down the securing tab on the slot 3 Pull the card out of its mainboard connector Screw Quantity Color Torque Part No 6 32 L5 BZN 1 Black 5 7 to 6 3 kgf cm 86 00J07 B60 NOTE The card has been highlighted with a yellow rectangle as above image shows Please detach the card and follow local regulations for disposal ...

Page 53: ...secures the card to the unit 3 Pull the card out of its mainboard connector Screw Quantity Color Torque Part No 6 32 L5 BZN 1 Black 5 7 to 6 3 kgf cm 86 00J07 B60 NOTE The card has been highlighted with a yellow rectangle as above image shows Please detach the card and follow local regulations for disposal ...

Page 54: ...emove the HDD ODD bracket on page 36 4 Open the cable retention clips and disconnect the USB 1394 and audio cables from their mainboard connectors 5 Remove the front I O and card reader bracket 1 Remove the screw B that secures the bracket to the unit Screw Quantity Color Torque Part No 6 32 L6 NI 1 Silver 4 75 to 5 2 kgf cm 86 00J44 C60 X3950 X5950 ...

Page 55: ...crews B that secure the card reader board to the bracket 2 Pull the board out of the bracket Screw Quantity Color Torque Part No 6 32 L6 NI 2 Silver 3 5 to 4 5 kgf cm 86 00J44 C60 NOTE The card has been highlighted with a yellow rectangle as above image shows Please detach the card and follow local regulations for disposal ...

Page 56: ...oard to the bracket 2 Pull the I O board out of the bracket Screw Quantity Color Torque Part No 6 32 L6 NI 2 Silver 3 8 to 4 2 kgf cm 86 00J44 C60 NOTE The card has been highlighted with a yellow rectangle as above image shows Please detach the card and follow local regulations for disposal ...

Page 57: ...and Card Reader Boards on page 46 9 For the X5950 model disconnect the LED cable from its mainboard connector before proceeding 10 Remove the screw C on the rear panel 11 Remove the six screws B that secure the mainboard to the housing Screw Quantity Color Torque Part No M3xL5 BZN 1 Black 5 5 to 6 5 kgf cm 86 1A324 5R0 Screw Quantity Color Torque Part No 6 32 L6 NI 6 Silver 5 7 to 6 3 kgf cm 86 00...

Page 58: ...50 Chapter 3 12 Lift the board off the housing ...

Page 59: ...ly to the X5950 model 1 See Removing the Side Panel on page 29 2 See Removing the Front Bezel on page 30 3 Detach the LED cable from its mainboard connector 4 Insert the cable into the hole on the housing as shown 5 Slide the bezel toward the front then lift the bezel off the housing ...

Page 60: ...52 Chapter 3 ...

Page 61: ...e cards or modified options can give false errors and invalid system responses 1 Obtain the failing symptoms in as much detail as possible 2 Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating the same operation 3 Refer to the following sections to determine which corrective action to perform System Check Procedures Checkpoints Error Messages Unde...

Page 62: ... If the problem is not evident continue with System Internal Inspection System Internal Inspection 1 Turn off the system and all the peripherals connected to it 2 Unplug the power cord from the power outlets 3 Unplug the power cord from the system 4 Unplug all peripheral cables from the system 5 Place the system unit on a flat stable surface 6 Remove the system covers For instructions on removing ...

Page 63: ...f waking up from power management suspend state Save power on CPUID value in scratch CMOS D0 Go to flat mode with 4GB limit and GA20 enabled Verify the bootblock checksum D2 Disable CACHE before memory detection Execute full memory sizing module Verify that flat mode is enabled D3 If memory sizing module not executed start memory refresh and do memory sizing in Bootblock code Do additional chipset...

Page 64: ...ppy controller and data Attempt to read from floppy EA Enable ATAPI hardware Attempt to read from ARMD and ATAPI CDROM EB Disable ATAPI hardware Jump back to checkpoint E9 EF Read error occurred on media Jump back to checkpoint EB F0 Search for pre defined recovery file name in root directory F1 Recovery file not found F2 Start reading FAT table and analyze FAT to find the clusters occupied by the...

Page 65: ...mer Install the POSTINT1Ch handler Enable IRQ 0 in PIC for system timer interrupt Traps INT1Ch vector to POSTINT1ChHandlerBlock 07 Fixes CPU POST interface calling pointer 08 Initializes the CPU The BAT test is being done on KBC Program the keyboard controller command byte is being done after Auto detection of KB MS using AMI KB 5 C0 Early CPU Init Start Disable Cache Init Local APIC C1 Set up boo...

Page 66: ...OCK status and programs the KBD typematic rate 75 Initialize Int 13 and prepare for IPL detection 78 Initializes IPL devices controlled by BIOS and option ROMs 7A Initializes remaining option ROMs 7C Generate and write contents of ESCD in NVRam 84 Log errors encountered during POST 85 Display errors to the user and gets the user response for error 87 Execute BIOS setup if needed requested Check bo...

Page 67: ...isables all device nodes PCI devices and PnP ISA cards It also assigns PCI bus numbers Function 1 initializes all static devices that include manual configured onboard peripherals memory and I O decode windows in PCI PCI bridges and noncompliant PCI devices Static resources are also reserved Function 2 searches for and initializes any PnP PCI or AGP video devices 38 Initialize different buses and ...

Page 68: ...t Failure This is a generic message indicating the BIOS could not boot from a particular device This message is usually followed by other information concerning the device Invalid Boot Diskette A diskette was found in the drive but it is not configured as a bootable diskette Drive Not Ready The BIOS was unable to access the drive because it indicated it was not ready for data transfer This is ofte...

Page 69: ...s in POST 5th Master Hard Disk Error The IDE ATAPI device configured as Master in the 5th IDE controller could not be properly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST 5th Slave Hard Disk Error The IDE ATAPI device configured as Slave in the 5th IDE controller could not be properly initialized by the BIOS ...

Page 70: ... Slave in the 6th IDE controller failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST S M A R T Capable but Command Failed The BIOS tried to send a S M A R T message to a hard disk but the command transaction failed This message can be reported by an ATAPI device using the S M A R T error reporting standard...

Page 71: ...ed The NVRAM data used to store Plug n Play PnP data was not used for system configuration in POST NVRAM Bad The NVRAM data used to store Plug n Play PnP data was not used for system configuration in POST due to a data error Static Resource Conflict Two or more Static Devices are trying to use the same resource space usually Memory or I O PCI I O conflict A PCI adapter generated an I O resource co...

Page 72: ...keyboard controller is initialized PS2 Keyboard not found PS2 Keyboard support is enabled in the BIOS setup but the device is not detected PS2 Mouse not found PS2 Mouse support is enabled in the BIOS setup but the device is not detected Keyboard Interface Error Keyboard Controller failure This may indicate a problem with system hardware Unlock Keyboard PS2 keyboard is locked User needs to unlock t...

Page 73: ...se of incorrect data structure This condition occur if the USB host controller needs 64 bit data structure while the USB is ported with 32 bit data structure Message Displayed Description Not enough space in Runtime area SMBIOS data will not be available This message is displayed when the size of the SMBIOS data exceeds the available SMBIOS runtime storage size Message Displayed Description Warnin...

Page 74: ...rd has been activated Not all computers using AMIBIOS enable this feature In most cases a checkpoint card is the best tool for viewing AMIBIOS checkpoints Beep Symptom Cause and Description One short beep System is ready System is OK Continuous one long beep Memory not installed or memory error One long beep and two short beeps then repeat VGA not installed or VGA error Graphics card error not ins...

Page 75: ...stem is not in power saving mode With the system power on measure the voltage of processor fan connector Its reading should be 12Vdc Its reading should be 12Vdc If the reading shows normal but the fan still does not work then replace a good fan Mainboard Processor test failed Processor Mainboard Mainboard and memory Related Symptoms Symptom Error Action FRU Memory test failed Memory module Mainboa...

Page 76: ...drive connection cable Diskette drive Mainboard Diskette drive does not work Ensure the diskette drive is not set to None in the Disk Drives of BIOS Setup Diskette drive power Diskette drive connection cable Diskette drive Mainboard Diskette drive read write error Diskette Diskette drive cable Diskette drive Mainboard Diskette drive LED comes on for more than 2 minutes when reading data Diskette D...

Page 77: ...LED connector Hard drive LED cable CD DVD ROM Drive Related Symptoms Symptom Error Action FRU CD DVD ROM drive LED doesn t come on but works normally Run Load Setup Defaults in BIOS Setup Utility then reboot system DIMM Mainboard CD DVD ROM drive LED flashes for more than 30 seconds before LED shutting off Software asks to reinstall disc Software displays a reading CD DVD error CD DVD ROM may have...

Page 78: ...is configured correctly for your modem and set to receive messages and or fax Data fax modem software program invokes but cannot receive send data fax Ensure the modem card is installed properly Fax voice modem software program invokes but has no sound output Data files are received normally voice from modem cannot be produced but system sound feature works normally Ensure the modem voice in cable...

Page 79: ... Symptom Error Check or do the following in sequence Pressing power switch does not turn off system Only unplugging the power cord from electrical outlet can turn off the system Ensure the Soft off by PWR BTTN in BIOS Setup of Power Management is not set to Instant off Power switch cable assembly Pressing power switch does not turn on the system Ensure the power override switch situated at the bac...

Page 80: ...the target BIOS ROM file to a USB storage device 3 Rename the target BIOS to amiboot rom 4 Unplug the USB storage device 2 Connect the USB storage device on the USB port on the system 3 Power on the system The system initializes the BIOS recovery process Wait for about 3 minutes and the system will reboot automatically after the flash update is completed ...

Page 81: ...73 4 Press Delete to run the Setup Utility 5 In the Setup Utility select Load Default Settings then press Enter 6 Select Ok then press Enter 7 Select Save Exit Setup then press Enter 8 Select Ok then press Enter ...

Page 82: ... 54 Follow procedures below to isolate the failing FRU Do not isolate non defective FRU 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices Non Acer devices Printer mouse and other external devices Hard disk drive DIMM CD DVD ROM drive Adapter cards 4 Power on the computer 5 Determine if the problem...

Page 83: ...Chapter 5 75 System Block Diagram System Block Diagram and Board Layout Chapter 5 ...

Page 84: ...rd port 2 HDMI1 HDMI port 3 VGA1 VGA D sub port 4 USBESATA1 USB ports 5 USBLAN1 Top Network port Bottom USB ports 6 AUDJACK Line in Side surround jack Line Out Line out jack Microphone line in jack 7 PWR2 Processor power connector 8 REAR_FAN System fan connector 9 CPU_FAN Processor fan connector ...

Page 85: ... 1 2 SATA connectors 16 BIOS_FLASH BIOS flash connector 17 FRONT_PANEL1 Front panel connector 18 TPM Trusted platform module connector 19 CLR_CMOS Clear CMOS jumper 20 PCH_ME_ENABLE PCH_ME_ENABLE jumpers 21 PCI E1_16X PCI Express x16 slot 22 SPDIFI_OUT S PDIF port 23 SPEAKER1 Internal speaker connector 24 F_AUDIO Front panel audio connector 25 PCI_E1_1x2 PCI Express x2 slot No Code Description ...

Page 86: ...78 Chapter 5 ...

Page 87: ... on the printed Service Guide For Acer authorized service providers your Acer office may have a different part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for service To scrap or to return the defective parts follow the local government ordinance or regulations on how to dispose ...

Page 88: ...GHT BOXER X350 20 PROTECT FILM IO DOOR BOXER X350 6 CVR P OWER BOXER X350 21 SCRW TAP PAN M3 L8 2 LEAD 7 DOOR IO BOXER X350 22 SPG ODD LINK BOXER X310 8 DOOR ODD BOXER X350 23 SPG POWER BOXER X310 9 IO DOOR BKT 24 SPRING ODD DOOR HD206A 10 KNOB ODD BOXER X350 25 ASSY L CASE ASM BOXER X550 11 KNOB ODD LINK A BOXER X350 26 SCRW 6 32 L5 PAN NI 12 KNOB ODD LINK B BOXER X350 27 CAS UP BOXER X550 13 MAG...

Page 89: ...PROTECT FILM F IO BOXER X550 6 DOOR FIO LINK A BOXER X550 22 PROTECT FILM KNOB ODD BOXER X550 7 DOOR FIO LINK B BOXER X550 23 SPG ODD LINK BOXER X310 8 DOOR IO BOXER X550 24 SPRING ODD DOOR HD206A 9 DOOR ODD BOXER X550 25 ASSY L CASE ASM BOXER X550 10 GEAR PG 07A 7G 26 ASSY TOP COVER BOXER X550 11 IO DOOR BKT 27 CAS UP BOXER X550 12 KNOB ODD BOXER X550 28 SCRW 6 32 L5 PAN NI 13 KNOB ODD LINK A BOX...

Page 90: ...6 W USB2 0 USB CABLE W O 1394 CR 10400 107 CABLES POWER CORD 125V 7A 3G JAPAN 27 01518 181 ODD SATA CABLE 50 SD101 001 HDD SATA CABLE 50 SD101 002 LED SWITCH CABLE TBD CASE COVER BRACKET ASSEMBLY FRONT IO BRACKET TBD ASSEMBLY MAIN CHASSIS W UCASE LCASE FOR BOXER X350 TBD UPPER CASE BOXER X350 TBD ASSEMBLY LOWER CASE FOR BOXER X350 TBD HDD ODD COVER BRACKET 33 SC101 002 FRONT BEZEL W LED SWITCH CAB...

Page 91: ...LACK JAPANESE W O EKEY KB USB0B 199 MAINBOARD MAINBOARD AX1900 INTEL G41 ICH7 GMA X4500 W RTC BATTERY W O CPU MEMORY MB SE509 001 MEMORY MEMORY SAMSUNG DDR3 1333MHZ 2G UNB UFFERED DIMM W O ECC F DIE 46NM KN 2GB0H 009 POINTING DEVICE LOGITECH 0810_USB OPTICAL MOUSE USB M UAY ACR2 MS 11200 018 POWER SUPPLY POWER SUPPLY 220W NPFC 115V 230V LITEON PS 5221 06A1 ROHS EUP PY 2200F 006 SCREWS SCREW I NO6 ...

Page 92: ... 107 WIRELESS LAN BOARD 802 11BGN LITEON WN7600R NI 10200 009 CABLES POWER CORD 250V 3PIN 1800MM UK 27 01518 181 ODD SATA CABLE 50 SD101 001 HDD SATA CABLE 50 SD101 002 LED SWITCH CABLE TBD CASE COVER BRACKET ASSEMBLY FRONT IO BRACKET TBD ASSEMBLY MAIN CHASSIS W UCASE LCASE FOR BOXER X350 TBD UPPER CASE BOXER X350 TBD ASSEMBLY LOWER CASE FOR BOXER X350 TBD HDD ODD COVER BRACKET 33 SC101 002 FRONT ...

Page 93: ...LACK US W O EKEY KB USB0B 158 MAINBOARD MAINBOARD AX1900 INTEL G41 ICH7 GMA X4500 W RTC BATTERY W O CPU MEMORY MB SE509 001 MEMORY MEMORY SAMSUNG DDR3 1333MHZ 2G UNB UFFERED DIMM W O ECC F DIE 46NM KN 2GB0H 009 POINTING DEVICE LOGITECH 0810_USB OPTICAL MOUSE USB M UAY ACR2 MS 11200 018 POWER SUPPLY POWER SUPPLY 220W NPFC 115V 230V LITEON PS 5221 06A1 ROHS EUP PY 2200F 006 SCREWS SCREW I NO6 32 L5 ...

Page 94: ...00R NI 10200 009 VGA CARD PCPARTNER 288 1N141 A00AC NVIDIA GT315 512MB SDDR3 DVI HDMI ATX SAMSUNG VG PCPT3 154 CABLES POWER CORD 250V 3PIN 1800MM UK 27 01518 181 ODD SATA CABLE 50 SD101 001 HDD SATA CABLE 50 SD101 002 DVI TO VGA DONGLE CONNECTOR D0 VGA26 P01 LED SWITCH CABLE TBD CASE COVER BRACKET ASSEMBLY FRONT IO BRACKET TBD ASSEMBLY MAIN CHASSIS W UCASE LCASE FOR BOXER X350 TBD UPPER CASE BOXER...

Page 95: ...KEYBOARD RF2 4 104KEY CHYCONY KG 0766 104K BLACK US KB RF403 362 MAINBOARD MAINBOARD AX1900 INTEL G41 ICH7 GMA X4500 W RTC BATTERY W O CPU MEMORY MB SE509 001 MEMORY MEMORY SAMSUNG DDR3 1333MHZ 2G UNB UFFERED DIMM W O ECC F DIE 46NM KN 2GB0H 009 POWER SUPPLY POWER SUPPLY 220W NPFC 115V 230V LITEON PS 5221 06A1 ROHS EUP PY 2200F 006 SCREWS SCREW I NO6 32 L5 BZN 86 00J07 B60 SCREW PAN 6 32 L6 NI BOX...

Page 96: ...600R NI 10200 009 VGA CARD PCPARTNER 288 5N118 A10AC NVIDIA GT320 1GB SDDR3 DVI HDMI LP SAMSUNG VG PCPT3 212 CABLES POWER CORD 250V 3PIN 1800MM UK 27 01518 181 ODD SATA CABLE 50 SD101 001 HDD SATA CABLE 50 SD101 002 DVI TO VGA DONGLE CONNECTOR D0 VGA26 P01 LED SWITCH CABLE TBD CASE COVER BRACKET ASSEMBLY FRONT IO BRACKET TBD ASSEMBLY MAIN CHASSIS W UCASE LCASE FOR BOXER X350 TBD UPPER CASE BOXER X...

Page 97: ...EYBOARD RF2 4 104KEY CHYCONY KG 0766 104K BLACK US KB RF403 362 MAINBOARD MAINBOARD AX1900 INTEL G41 ICH7 GMA X4500 W RTC BATTERY W O CPU MEMORY MB SE509 001 MEMORY MEMORY SAMSUNG DDR3 1333MHZ 2G UNB UFFERED DIMM W O ECC F DIE 46NM KN 2GB0H 009 POWER SUPPLY POWER SUPPLY 220W NPFC 115V 230V LITEON PS 5221 06A1 ROHS EUP PY 2200F 006 SCREWS SCREW I NO6 32 L5 BZN 86 00J07 B60 SCREW PAN 6 32 L6 NI BOXE...

Page 98: ...IDIA GT320 1GB SDDR3 DVI HDMI LP SAMSUNG VG PCPT3 212 CABLES POWER CORD 250V 3PIN 1800MM UK 27 01518 181 ODD SATA CABLE 50 SD101 001 HDD SATA CABLE 50 SD101 002 DVI TO VGA DONGLE CONNECTOR D0 VGA26 P01 LED SWITCH CABLE 50 SE301 002 CASE COVER BRACKET ASSEMBLY FRONT IO BRACKET 33 SE301 001 ASSY MAIN CHASSIS H57 BOXER X550 60 SE501 001 UPPER CASE BOXER X550 60 SE301 002 ASSEMBLY TOP COVER W LED SWIT...

Page 99: ...LITEON SK 9625S SILVER US NEW SILVER COLOR AC MT KB USB0B 203 MAINBOARD MAINBOARD AX1900 INTEL G41 ICH7 GMA X4500 W RTC BATTERY W O CPU MEMORY MB SE509 001 MEMORY MEMORY SAMSUNG DDR3 1333MHZ 2G UNB UFFERED DIMM W O ECC F DIE 46NM KN 2GB0H 009 POINTING DEVICE MOUSE USB OPT SM 9625S LITEON NEW SILVER COLOR AC MT 113 MS 11200 068 POWER SUPPLY POWER SUPPLY 220W NPFC 115V 230V LITEON PS 5221 06A1 ROHS ...

Page 100: ...92 Chapter 6 SPEAKER SPEAKER USB NEOSONICA NEW SILVER COLOR AC MT 113 SP 10600 035 ...

Page 101: ...06 2 8 Bus Speed GT s DMI 2 5 2 5 2 5 2 5 2 5 Cache Size MB 8 8 4 4 3 Voltage V 0 65 1 4 V 0 65 1 4 V 0 65 1 4 V 0 65 1 4 V 0 65 1 4 V Socket LGA 1156 Thermal Design Power W 95 95 73 87 73 73 Item Specification System Core Logic Intel P55 Express chipset Memory Controller Intel P55 Express chipset Storage Controller Intel P55 Express chipset PCIE Controller Intel P55 Express chipset LAN Controller...

Page 102: ... 240 Item Specification BIOS Vendor American Megatrends Inc BIOS Version P01 A0 Item Specification Number of Slots PCI Express x 1 slot PCI Express x16 slot Item Specification Vendor WD Seagate HGST Model No WD1600AAJS 22L7A0 WD3200AAJS 22L7A0 WD6400AAKS 22A7B2 WD10EAVS 00D7B1 ST3160815AS ST3320813AS ST3640623AS HDT721016SLA380 HDT721032SLA380 HDT721064SLA360 Interface SATA II SATA II SATA II Size...

Page 103: ...em Specification LAN Controller Intel PCI E Gbe LAN controller PHY Supports LAN Protocol 10 100 1000 Mbps LAN Connector Type RJ45 Item Specification SATA Controller Embedded SATA controller Connectors Two onboard SATA ports Item Specification Audio Controller Realtek ALC888S VC HD Audio Codec 7 1 Connectors Three audio jacks ...

Page 104: ...4x 4x CLV 8x ZCLV 8x PCAV 12x PCAV 16x CAV DVD R DL2 4x 4x CLV DVD RW2 4x 4x 6x CLV 8x ZCLV CD R8x 16x CLV 24x 32x PCAV 40x CAV CD RW4x 10x 16x CLV 24x ZCLV BD R SL DL 2x 4x CLV 6x PCAV 2x 4xCLV 6xPCAV BD R SL L to H 2x CLV BD RE SL DL 2x 2xCLV DVD R 2x 4x CLV 8x ZCLV 8x 12x PCAV 16xCAV DVD R DL 2x 4x CLV DVD RW SL DL 1x 2x 4x 6x CLV Not support DVD RAM 2x 3x CLV 3 5x PCAV DVD R 2 4x 4x CLV 8x ZCL...

Page 105: ... CAV DVD RW SL DL 10x CAV Not support DVD RAM 2x 3x CLV 3 5x PCAV DVD Video CSS Compliant Disc 8x CAV SL DL CD R RW ROM40x 40x 40x CAV CD DA DAE 40x CAV 80 mm CD 16x CAV 12X CAV at DVD ROM and DVD R R 8X CAV at DVD ROM DL and DVD RW RW R DL R DL 5X CAV at BD ROM R RE 5X CLV at DVD RAM 2X CLV at BD ROM DL R DL RE DL 32X CAV at CD ROM and CD R 24X CAV at CD RW Data Transfer Rate BD ROM 215 79 Mbits ...

Page 106: ...peed DVD RW 6x CLV 8x ZCLV DVD R 2x 4x 6x CLV 8x ZCLV 8x PCAV 16x CAV DVD R DL 2x 4x 6x CLV 8x ZCLV DVD RW 1x 2x 4x 6x CLV DVD RAM 2x 3x ZCLV 3x 5x PCAV Ver 2 2 CD R 16x CLV 24x 17x 24x PCAV 32x 17x 32x PCAV 40x 17x 40x CAV CD RW 4x CLV 10x CLV 16x CLV 24x 16x 24x Zone CLV1 16x CLV 24x 32x 16x 24x 32x Zone CLV2 DVD R 24x 32x 16x 24x 32x Zone CLV2 4x 6x CLV 8x PCAV DVD R9 12x 16x CAV 2 4x 4x CLV 6x...

Page 107: ... ROM dual layer 1 6x 4x 2 4x 6x 3 2x 8x 4 8x 12x DVD R 2 4x 4x CLV 2 4x 6x 3 2x 8x 4 8x 12x 6 4x 16x CAV DVD R 2x 4x CLV 2 4x 6x 3 2x 8x 4 8x 12x 6 4x 16x DVD RW 2 4x 4x CLV 2 4x 6x 3 2x 8x 4 8x 12x CAV DVD RW 2x 4x CLV 2 4x 6x 3 2x 8x 4 8x 12x CAV DVD R9 4x 8x CLV 2 4x 6x 3 2x 8x 4 8x 12x CAV DVD R9 2x 4x CLV 2x 3x 5x 6x CAV DVD RAM 2x 3x 5x 6x CLV 8x 12x PCAV Data Transfer Rate CD ROM 6 000 kB s...

Page 108: ...Appendix A 100 ...

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