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Acer Aspire X3400 Service Manual Download Page 59

Chapter 4

51

This chapter provides instructions on how to troubleshoot system hardware problems.  

Hardware Diagnostic Procedure

IMPORTANT:

The diagnostic tests described in this chapter are only intended to test Acer products. Non-Acer 
products, prototype cards, or modified options can give false errors and invalid system 
responses.

1.

Obtain the failing symptoms in as much detail as possible.

2.

Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating the 
same operation.

3.

Refer to “Power System Check” on page 52 and “Beep Codes” on page 58 to determine which corrective 
action to perform.

System Troubleshooting

Chapter 4

 

Summary of Contents for Aspire X3400

Page 1: ...Acer Aspire X3400 X5400 Service Guide PRINTED IN TAIWAN ...

Page 2: ...ii Revision History Please refer to the table below for the updates made on this service guide Date Chapter Updates ...

Page 3: ...ublication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Acer Incorporated ...

Page 4: ... programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Acer is a registered trademark of Acer Corporation Intel is a registered trademark of Intel Corporation Pentium Dual Core Celeron Dual Core...

Page 5: ...ditional information related to the current topic WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 6: ...h cases please contact your regional offices or the responsible personnel channel to provide you with further technical details FRU Information Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SE...

Page 7: ...isk Drive 38 Removing the Power Supply 39 Removing the Memory Modules 41 Removing an Expansion Card 42 Removing the Front I O and Card Reader Boards 44 Removing the Mainboard 47 Removing the Top Bezel 49 System Troubleshooting 51 Hardware Diagnostic Procedure 51 System Check Procedures 52 Power System Check 52 System External Inspection 52 System Internal Inspection 52 Checkpoints 53 Viewing BIOS ...

Page 8: ...sages 65 MPS Table Multi processor eModule Error Messages 65 BIOS Recovery 66 Undetermined Problems 68 System Block Diagram and Board Layout 69 System Block Diagram 69 Board Layout 70 Mainboard 70 FRU Field Replaceable Unit List 73 Exploded Diagram 74 X3400 FRU List 76 X5400 FRU List 79 Technical Specifications 83 ...

Page 9: ...hipset nVIDIA GeForce 8200 MCP78PV chipset Memory subsystem Four DDR3 667 800 1066 1333 MHz DIMM sockets Supports single channel or dual channel memory mode Maximum of 8 GB supported Media storage Super Multi DVD drive BD Combo BD ROM BD RW drive SATA hard disk drive Serial ATA controller Embedded SATA controllers Two SATA ports eSATA port Audio HD audio codec ALC888S Five audio jacks Networking M...

Page 10: ...Operating system and software Operating system Windows 7 Home Premium x64 Windows 7 Home Premium X86 Windows 7 Home Basic X86 FreeDOS Linux LL95 Applications Acer eRecovery Management Acrobat Reader Acrobat Flash Player Arcade Deluxe Cyberlink Power Director McAfee Internet Security MyWinLocker Microsoft Works Nero 9 Essentials Power supply 220 watts 115 230 V AC PFC or non PFC power supply Active...

Page 11: ...Chapter 1 3 Weight estimate X3950 8 kg X5950 8 kg ...

Page 12: ...n Component 1 USB 2 0 ports 2 3 Front I O cover 4 Microphone in jack 5 Headphone Speaker out line out jack 6 CF I II CompactFlash Type I II slot 7 Media card reader 8 Drive bay door eject button Press to open drive bay door and access the optical drive 9 Optical drive bay door 10 HDD activity indicator 11 Power button power indicator ...

Page 13: ...phone in jack 5 Headphone Speaker out line out jack 6 CF I II CompactFlash Type I II slot 7 Media card reader 8 Drive bay door eject button Press to open drive bay door and access the optical drive 9 Optical drive bay door 10 HDD activity indicator 11 Power button power indicator ...

Page 14: ... Mbps 4 USB 2 0 ports 5 Key hole 6 Lock slot 7 Power connector 8 Power supply Photo shows PFC power supply 9 PS2 mouse port 10 PS2 keyboard port 11 HDMI port 12 VGA monitor port 13 eSATA port 14 Rear speaker surround out jack 15 Microphone speaker out line in jack 16 Line out jack 17 Expansion slot Photo shows graphics card and TV tuner card ...

Page 15: ...4 USB 2 0 ports 5 Key hole 6 Lock slot 7 Power connector 8 Power supply Photo shows PFC power supply 9 PS2 mouse port 10 PS2 keyboard port 11 HDMI port 12 VGA monitor port 13 eSATA port 14 Rear speaker surround out jack 15 Microphone speaker out line in jack 16 Line out jack 17 Expansion slot Photo shows graphics card and TV tuner card ...

Page 16: ...8 Chapter 1 Internal Components No Component 1 Optical drive 2 Memory 3 Expansion card 4 Mainboard 5 Heatsink fan assembly 6 Power supply ...

Page 17: ...ing S3 state Off S4 S5 state HDD activity Blue Blinking S0 S1 state LAN activity Blue Blinking S0 S1 state LAN port network speed LED left Amber On 1000 Mbps link network access Green On 100 Mbps link network access Off 10 Mbps link network access LAN port network connection LED right Green On Active network link Blinking Ongoing network data activity Off Off line network ...

Page 18: ...10 Chapter 1 ...

Page 19: ...rompted Run Setup message to make changes to the CMOS setup NOTE If you repeatedly receive Run Setup messages the battery may be bad In this case the system cannot retain configuration values in CMOS Ask a qualified technician for assistance CMOS setup loads the configuration values in a battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM which allows c...

Page 20: ...sor to the previous and next page of a multiple page menu Home Move the cursor to the first page of a multiple page menu End Move the cursor to the last page of a multiple page menu and keys Select a value for the currently selected field only if it is user configurable Press these keys repeatedly to display each possible entry or the Enter key to choose from a pop up menu NOTE Grayed out fields a...

Page 21: ...riptive table following each of the menu screenshots settings in boldface are the default and suggested settings CMOS Setup Utility Copyright C 1985 2005 American Megatrends Inc Standard CMOS Features Advanced BIOS Features Advanced Chipset Features Integrated Peripherals Power Management Setup Product Information PC Health Status Frequency Voltage Control BIOS Security Features Load Default Setti...

Page 22: ...name of the system System Serial Number Serial number of the system System BIOS Version Version number of the BIOS setup utility BIOS Release Date Date when the BIOS setup utility was released Asset Tag Number Asset tag number of this system Processor Type AMD Phenom TM II X4 810 Processor Processor Speed System Memory System Manufacturer Product Name System Serial Number System BIOS Version BIOS ...

Page 23: ...he system will stop for an error during the POST All but keyboard No Errors All Errors System Date System Time AHCI Port 1 AHCI Port 2 AHCI Port 3 AHCI Port 4 Halt on Move Enter Select F1 General Help F9 Optimized Defaults Value ESC Exit F10 Save Help Item Thu 04 02 2010 21 26 38 All but keyboard Hard Disk Not Detected Not Detected Not Detected CMOS Setup Utility Copyright C 1985 2005 American Meg...

Page 24: ...movable Device Priority submenu and specify the boot device priority sequence from available removable drives Network Device Priority Press Enter to access the Network Device Priority submenu and specify the boot sequence from available network devices Bootup Num Lock Selects power on state for Num Lock On Off USB Beep Message Enables or disables BIOS to display error beeps or messages during USB ...

Page 25: ... Select a graphic controller as a primary boot device Auto PCIE Onboard VGA UMA Frame Buffer Size Select the amount of system memory used by the Intel graphics device Auto 32 MB 64 MB 128 MB Disabled Current UMA Size Select a video memory size 256 MB 128 MB Maximum AMD Cool n Quiet AMD V Current UMA Size Memory Hole Remapping Hybrid SLI Primary Video UMA Frame Buffer Size Move Enter Select F1 Gene...

Page 26: ...d Disabled Onboard Audio Controller Enabled or disables the onboard audio controller Enabled Disabled Onboard LAN Controller Enables or disables the onboard LAN controller Enabled Disabled Onboard LAN Option ROM Enables or disables the load of embedded option ROM for onboard network controller Enabled Disabled Onboard 1394 Controller Enables or disables the onboard 1394 controller Enabled Disabled...

Page 27: ... wake up the system from a power saving mode using a PS2 keyboard or mouse Enabled Disabled Wake Up by USB KB Mouse Enables or disables to wake up the system from a power saving mode using a USB keyboard or mouse Enabled Disabled Restore On AC Power Loss Enables or disables the system to reboot after a power failure or interrupt occurs Power Off Power On Last State ACPI Aware O S ACPI Suspend Mode...

Page 28: ...n Speed System Fan Speed CPU Core 1 1V 3 30V 5 00V 12 0V 5VSB VBAT Smart Fan Move Enter Select F1 General Help F9 Optimized Defaults Value ESC Exit F10 Save Help Item 49 C 120 F o o 38 C 100 F 1021 RPM N A 1 312 V 1 104 V 3 360 V 5 053 V 11 904 V 5 134 V 3 136 V Enabled o o CMOS Setup Utility Copyright C 1985 2005 American Megatrends Inc PC Health Status Fan confiruration mode setting ...

Page 29: ... feature if you are overclocking A slight jitter can introduce a temporary boost in clock speed causing the overclocked processor to lock up Enabled Disabled Spread Spectrum Move Enter Select F1 General Help F9 Optimized Defaults Value ESC Exit F10 Save Help Item Enabled CMOS Setup Utility Copyright C 1985 2005 American Megatrends Inc Frequency Voltage Control Disabled Enabled Options ...

Page 30: ...3 Type a new password then press Enter 4 Retype the password to verify the first entry then press Enter again 5 Press F10 6 Select Yes to save the new password and close the Setup Utility Parameter Description Supervisor Password Indicates the status of the supervisor password User Password Indicates the status of the user password Change Supervisor Password Supervisor password prevents unauthoriz...

Page 31: ...Use the up down arrow keys to select password parameter Change Supervisor Password or Change User Password menu then press Enter 2 Enter the current password then press Enter 3 Press Enter twice without entering anything in the password fields ...

Page 32: ...n properly CMOS Setup Utility Copyright C 1985 2005 American Megatrends Inc Standard CMOS Features Advanced BIOS Features Advanced Chipset Features Integrated Peripherals Power Management Setup Product Information PC Health Status Frequency Voltage Control BIOS Security Features Save Exit Setup Exit Without Saving Load Default Settings Move Enter Select F1 General Help F9 Optimized Defaults Value ...

Page 33: ... Chipset Features Integrated Peripherals Power Management Setup Product Information PC Health Status Frequency Voltage Control BIOS Security Features Load Default Settings Save Exit Setup Exit Without Saving Move Enter Select F1 General Help F9 Optimized Defaults Value ESC Exit F10 Save v02 66 C Copyright 1985 2009 American Megatrends Inc Exit system setup with saving the changes Save configuratio...

Page 34: ...s Advanced Chipset Features Integrated Peripherals Power Management Setup Product Information PC Health Status Frequency Voltage Control BIOS Security Features Load Default Settings Save Exit Setup Exit Without Saving Move Enter Select F1 General Help F9 Optimized Defaults Value ESC Exit F10 Save v02 66 C Copyright 1985 2009 American Megatrends Inc Exit system setup without saving the changes Disc...

Page 35: ...g tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat blade screwdriver Philips screwdriver Hex screwdriver Plastic flat blade screwdriver Plastic tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components Chapter 3 Syst...

Page 36: ...cedure perform the steps listed below 1 Turn off the system and all the peripherals connected to it 2 Unplug the power cord from the power outlets 3 Unplug the power cord from the system 4 Unplug all peripheral cables from the system 5 Place the system unit on a flat stable surface ...

Page 37: ...PROCESSOR Ax2 HEATSINK FAN ASSEMBLY POWER SUPPLY MEMORY MODULES PCI CARD FRONT I O AND CARD READER BOARD BRACKET MAINBOARD HDD ODD BRACKET Cx2 Dx4 Ax3 Bx1 Bx1 Bx6 FRONT I O BOARD CARD READER BOARD Bx2 Bx2 TV TUNER CARD or NETWORK CARD or GRAPHICS CARD Ax1 OPTICAL DISK DRIVE HDD MODULE Bx2 HDD HDD ...

Page 38: ...AIN UNIT FRONT BEZEL MAIN UNIT DISASSEMBLY SIDE PANEL PROCESSOR Ax2 HEATSINK FAN ASSEMBLY POWER SUPPLY MEMORY MODULES PCI CARD FRONT I O AND CARD READER BOARD BRACKET MAINBOARD HDD ODD BRACKET Cx2 Dx4 Ax3 Bx1 Bx1 Bx6 FRONT I O BOARD CARD READER BOARD Bx2 Bx2 TV TUNER CARD or NETWORK CARD or GRAPHICS CARD Ax1 OPTICAL DISK DRIVE HDD MODULE Bx2 TOP BEZEL HDD ...

Page 39: ...ar edge of the side panel 3 Slide the side panel toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis 4 Lift the side panel away from the system and put it aside for reinstallation later Screw Quantity Color Torque Part No 6 32 L5 BZN 2 Black 5 7 to 6 3 kgf cm 86 00J07 B60 X3400 X5400 X3400 X5400 ...

Page 40: ...el and disconnect the LED cable located under the front bezel from the mainboard If the LED cable is secured in the retaining clip you must remove the HDD ODD bracket prior to removing the front bezel To remove the HDD ODD bracket see page 36 1 Release the front bezel retention tabs from the unit interior 2 For the X3400 model rotate the bezel then proceed to the next step to remove the front beze...

Page 41: ...Chapter 3 33 3 Disconnect the LED cable from the mainboard then insert the cable into the hole on the housing and remove the bezel X3400 ...

Page 42: ... four screws on the heatsink fan assembly 3 Lift the heatsink fan assembly off the mainboard 4 Lay it down in an upright position with the thermal patch facing upward on top of the optical drive then disconnect the fan cable from its mainboard connector Do not let the thermal patch on the heat sink fan assembly touch the work surface 5 Use an alcohol pad to wipe off the thermal grease from both th...

Page 43: ...n Allow it to cool off first before handling 1 See Removing the Side Panel on page 31 2 See Removing the Heatsink Fan Assembly on page 34 3 Release the load lever then pull the load lever to the fully open upright position 4 Pull out the processor from the socket IMPORTANT If you are going to install a new processor note the arrow on the corner to make sure the processor is properly oriented over ...

Page 44: ...ee Removing the Front Bezel on page 32 3 Remove the HDD ODD bracket 1 Disconnect the data and power cables from their optical drive connectors 2 Remove the two screws B that secure the HDD ODD bracket Screw Quantity Color Torque Part No 6 32 xL6 2 Silver 5 7 to 6 3 kgf cm 86 1A324 5R0 ...

Page 45: ...t the data and power cables from their HDD connectors 4 Remove the two screws B that secure the optical drive 5 Slide the optical drive out of the bracket Screw Quantity Color Torque Part No 6 32 3 16 NI 3 Silver 5 7 to 6 3 kgf cm 86 1A324 5R0 X3400 X5400 ...

Page 46: ...e Front Bezel on page 32 3 See Remove the HDD ODD bracket on page 36 1 Place the bracket on a clean static free work surface 2 Remove the four screws C that secure the HDD module 3 Slide the HDD out of the bracket Screw Quantity Color Torque Part No 6 32 3 16 NI 4 Silver 5 7 to 6 3 kgf cm 86 5A5B6 012 ...

Page 47: ... Fan Assembly on page 34 3 See Removing the Processor on page 35 4 See Remove the HDD ODD bracket on page 36 5 Disconnect the power cables from their mainboard connectors 6 Remove the screw D that secures the power supply Screw Quantity Color Torque Part No 6 32 L6 BZN 1 Silver 5 7 to 6 3 kgf cm 86 00J44 C60 ...

Page 48: ...Remove the three screws A that secure the power supply module 8 Lift the power supply module off the unit Screw Quantity Color Torque Part No 6 32 L5 BZN 3 Black 5 7 to 6 3 kgf cm 86 00J07 B60 X3400 X5400 X3400 X5400 ...

Page 49: ...ront Bezel on page 32 3 See Remove the HDD ODD bracket on page 36 4 Press the holding clips on both sides of the DIMM slot outward to release the DIMM 5 Gently pull the DIMM upward to remove it from its slot 6 Do the same to remove the other modules NOTE The DIMM has been highlighted with a yellow rectangle as above image shows Please detach the DIMM and follow local regulations for disposal ...

Page 50: ...g the Side Panel on page 31 2 Remove the screw A that secures the card to the chassis 3 Pull the card out of its mainboard connector Screw Quantity Color Torque Part No 6 32 L5 BZN 3 Black 5 7 to 6 3 kgf cm 86 00J07 B60 NOTE The card has been highlighted with a yellow rectangle as above image shows Please detach the card and follow local regulations for disposal ...

Page 51: ...ures the card to the chassis 3 Pull the card out of its mainboard connector Screw Quantity Color Torque Part No 6 32 L5 BZN 3 Black 5 7 to 6 3 kgf cm 86 00J07 B60 NOTE The card has been highlighted with a yellow rectangle as above image shows Please detach the card and follow local regulations for disposal ...

Page 52: ...g the Front Bezel on page 32 3 See Remove the HDD ODD bracket on page 36 4 Open the cable retention clips and disconnect the data cables from their mainboard connectors 5 Disconnect the front I O board and card reader board cables from their mainboard connectors 6 Remove the front I O and card reader board bracket ...

Page 53: ...racket 7 Remove the card reader board 1 Remove the two screws D that secure the card reader board to the bracket Screw Quantity Color Torque Part No 6 32 L6 BZN 1 Silver 4 75 to 5 2 kgf cm 86 00J44 C60 Screw Quantity Color Torque Part No 6 32 L6 BZN 1 Silver 3 8 to 4 2 kgf cm 86 00J44 C60 ...

Page 54: ...he bracket NOTE The card has been highlighted with a yellow rectangle as above image shows Please detach the card and follow local regulations for disposal Screw Quantity Color Torque Part No 6 32 L6 BZN 1 Silver 3 8 to 4 2 kgf cm 86 00J44 C60 NOTE The card has been highlighted with a yellow rectangle as above image shows Please detach the card and follow local regulations for disposal ...

Page 55: ... Remove the HDD ODD bracket on page 36 6 See Removing the Memory Modules on page 41 7 See Removing an Expansion Card on page 42 8 See Removing the Front I O and Card Reader Boards on page 44 9 For the X5400 model disconnect the LED cable from its mainboard connector before proceeding 10 Remove the screw B on the rear panel Screw Quantity Color Torque Part No M3xL5 1 Black 5 7 to 6 3 kgf cm 86 1A32...

Page 56: ...e board off the housing Screw Quantity Color Torque Part No 6 32 L6 NI 6 Silver 5 7 to 6 3 kgf cm 86 00J44 C60 NOTE The mainboard has been highlighted with a yellow rectangle as above image shows Please detach the mainboard and follow local regulations for disposal X3400 X5400 ...

Page 57: ...p Bezel NOTE The following instruction is applicable only to the X5400 model 1 See Removing the Side Panel on page 31 2 See Removing the Front Bezel on page 32 3 Slide the bezel toward the front then lift the bezel off the housing ...

Page 58: ...50 Chapter 3 ...

Page 59: ...er products prototype cards or modified options can give false errors and invalid system responses 1 Obtain the failing symptoms in as much detail as possible 2 Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating the same operation 3 Refer to Power System Check on page 52 and Beep Codes on page 58 to determine which corrective action to perform Sy...

Page 60: ... If the problem is not evident continue with System Internal Inspection System Internal Inspection 1 Turn off the system and all the peripherals connected to it 2 Unplug the power cord from the power outlets 3 Unplug the power cord from the system 4 Unplug all peripheral cables from the system 5 Place the system unit on a flat stable surface 6 Remove the system covers For instructions on removing ...

Page 61: ...e including RTC and keyboard controller NMI is disabled D0 Go to flat mode with 4GB limit and GA20 enabled Verify the bootblock checksum D1 Perform keyboard controller BAT test Check if waking up from power management suspend state Save power on CPUID value in scratch CMOS D2 Disable CACHE before memory detection Execute full memory sizing module Verify that flat mode is enabled D3 If memory sizin...

Page 62: ...tempt to read from ARMD and ATAPI CDROM EB Disable ATAPI hardware Jump back to checkpoint E9 EF Read error occurred on media Jump back to checkpoint EB E9 or EA Determine information about root directory of recovery media F0 Search for pre defined recovery file name in root directory F1 Recovery file not found F2 Start reading FAT table and analyze FAT to find the clusters occupied by the recovery...

Page 63: ...1ChHandlerBlock 08 Initializes the CPU The BAT test is being done on KBC Program the keyboard controller command byte is being done after Auto detection of KB MS using AMI KB 5 0A Initializes the 8042 compatible Key Board Controller 0B Detects the presence of PS 2 mouse 0C Detects the presence of Keyboard in KBC port 0E Testing and initialization of different Input Devices Also update the Kernel V...

Page 64: ... during POST 85 Display errors to the user and gets the user response for error 87 Execute BIOS setup if needed requested Check boot password if installed 8C Late POST initialization of chipset registers 8E Program the peripheral parameters Enable Disable NMI as selected 90 Late POST initialization of system management interrupt A0 Check boot password if installed A1 Clean up work needed before bo...

Page 65: ... the BUS concerned 7 func 7 add on ROM initialization for all BUSes 8 func 8 BBS ROM initialization for all BUSes The lower nibble Y indicates the BUS on which the different routines are being executed Y can be from 0 to 5 0 Generic DIM Device Initialization Manager 1 On board System devices 2 ISA devices 3 EISA devices 4 ISA PnP devices 5 PCI devices Checkpoint Description 2A Initialize different...

Page 66: ...t beeps then repeat VGA not installed or VGA error Graphics card error not installed graphics card memory error or graphics card BIOS checksum error One long beep then two short beep BIOS damaged BIOS is damaged BIOS POST jumps to Boot Block to execute the default procedures Two short beeps CMOS damaged CMOS checksum error or CMOS battery loss occurs Number of Beeps Description 1 No media present ...

Page 67: ...cards except the video adapter If beep codes are generated when all other expansion cards are absent consult your system manufacturer s technical support If beep codes are not generated when all other expansion cards are absent one of the add in cards is causing the malfunction Insert the cards back into the system one at a time until the problem happens again This will reveal the malfunctioning c...

Page 68: ...the hole is set at 512K base memory or when CMOS is corrupted Message Displayed Description Boot Failure This is a generic message indicating the BIOS could not boot from a particular device This message is usually followed by other information concerning the device Invalid Boot Diskette A diskette was found in the drive but it is not configured as a bootable diskette Drive Not Ready The BIOS was ...

Page 69: ...s in POST 5th Master Hard Disk Error The IDE ATAPI device configured as Master in the 5th IDE controller could not be properly initialized by the BIOS This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST 5th Slave Hard Disk Error The IDE ATAPI device configured as Slave in the 5th IDE controller could not be properly initialized by the BIOS ...

Page 70: ... Slave in the 6th IDE controller failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST S M A R T Capable but Command Failed The BIOS tried to send a S M A R T message to a hard disk but the command transaction failed This message can be reported by an ATAPI device using the S M A R T error reporting standard...

Page 71: ...rying to use the same non shareable resources Memory or I O NVRAM Ignored The NVRAM data used to store Plug n Play PnP data was not used for system configuration in POST NVRAM Bad The NVRAM data used to store Plug n Play PnP data was not used for system configuration in POST due to a data error Static Resource Conflict Two or more Static Devices are trying to use the same resource space usually Me...

Page 72: ...keyboard controller is initialized PS2 Keyboard not found PS2 Keyboard support is enabled in the BIOS setup but the device is not detected PS2 Mouse not found PS2 Mouse support is enabled in the BIOS setup but the device is not detected Keyboard Interface Error Keyboard Controller failure This may indicate a problem with system hardware Unlock Keyboard PS2 keyboard is locked User needs to unlock t...

Page 73: ...er is disabled because of incorrect data structure This condition occur if the USB host controller needs 64 bit data structure while the USB is ported with 32 bit data structure Message Displayed Description Not enough space in Runtime area SMBIOS data will not be available This message is displayed when the size of the SMBIOS data exceeds the available SMBIOS runtime storage size Message Displaye...

Page 74: ...the target BIOS ROM file to a USB storage device 3 Rename the target BIOS to amiboot rom 4 Unplug the USB storage device 2 Connect the USB storage device on the USB port on the system 3 Power on the system The system initializes the BIOS recovery process Wait for about 3 minutes and the system will reboot automatically after the flash update is completed ...

Page 75: ...67 4 Press Delete to run the Setup Utility 5 In the Setup Utility select Load Default Settings then press Enter 6 Select Ok then press Enter 7 Select Save Exit Setup then press Enter 8 Select Ok then press Enter ...

Page 76: ... 52 Follow procedures below to isolate the failing FRU Do not isolate non defective FRU 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices Non Acer devices Printer mouse and other external devices Hard disk drive DIMM CD DVD ROM drive Adapter cards 4 Power on the computer 5 Determine if the problem...

Page 77: ...Chapter 5 69 System Block Diagram System Block Diagram and Board Layout Chapter 5 ...

Page 78: ...CONN1 Top PS2 Mouse port Bottom PS2 Keyboard port 2 HDMI1 HDMI port 3 VGA1 VGA port 4 USBESATA1 Top USB ports Bottom eSATA port 5 USBLAN1 Top Gigabit LAN port Bottom USB ports 6 AUDJACK1 Audio jack 5 1 channel 7 PWR1 4 pin ATX power connector 8 U9 Processor socket ...

Page 79: ...DH1 Power and switch LED cable connector 17 USBF4 USB connector 18 USBF3 Front I O board cable connectors 19 USBF2 Front I O board cable connectors 20 USBF1 Front panel card reader board connectors 21 JBIOS1 CMOS NVRAM jumper 1 2 Normal default 2 3 Clear CMOS NVRAM 22 PCIEX16 PCI Express x16 slot 23 AUDIOF1 Front audio connector 24 AUDIOS1 Internal speaker 25 PCIEX1 PCI Express x1 slot No Code Des...

Page 80: ...72 Chapter 5 ...

Page 81: ...on the printed Service Guide For Acer authorized service providers your Acer office may have a different part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for service To scrap or to return the defective parts follow the local government ordinance or regulations on how to dispose i...

Page 82: ...20 PROTECT FILM DOOR ODD BOXER X550 6 DOOR FIO LINK A BOXER X550 21 PROTECT FILM F IO BOXER X550 7 DOOR FIO LINK B BOXER X550 22 PROTECT FILM KNOB ODD BOXER X550 8 DOOR IO BOXER X550 23 SPG ODD LINK BOXER X310 9 DOOR ODD BOXER X550 24 SPRING ODD DOOR HD206A 10 GEAR PG 07A 7G 25 ASSY LCASE ASM MCP61 BOXER X350 11 IO DOOR BKT 26 SCREW 6 32 L5 PAN NI 12 KNOB ODD BOXER X550 27 U CASE 13 KNOB ODD LINK ...

Page 83: ...TECT FILM F IO BOXER X550 6 DOOR FIO LINK A BOXER X550 22 PROTECT FILM KNOB ODD BOXER X550 7 DOOR FIO LINK B BOXER X550 23 SPG ODD LINK BOXER X310 8 DOOR IO BOXER X550 24 SPRING ODD DOOR HD206A 9 DOOR ODD BOXER X550 25 ASSY LCASE ASM BOXER X550 10 GEAR PG 07A 7G 26 ASSY TOP COVER BOXER X550 11 IO DOOR BKT 27 CAS UP BOXER X550 12 KNOB ODD BOXER X550 28 SCREW 6 32 L5 PAN NI 13 KNOB ODD LINK A BOXER ...

Page 84: ... 0 USB CABLE W O 1394 CR 10400 102 VGA CARD PCPARTNER 288 1N141 B00AC NVIDIA GT315 512MB SDDR3 DVI HDMI LP HYNIX VG PCPT3 154 CABLES POWER CORD 110V 3PIN UL USA 27 01518 0I1 ODD SATA CABLE 50 SC101 002 HDD SATA CABLE 50 SC101 003 DVI TO VGA DONGLE CONNECTOR D0 VGA26 P01 LED SWITCH CABLE TBD CASE COVER BRACKET ASSEMBLY FRONT IO BRACKET TBD ASSEMBLY MAIN CHASSIS W UCASE LCASE FOR BOXER X350 TBD UPPE...

Page 85: ...X DH 16AASH BLACK BEZEL SATA FOR HF WINDOWS7 KU 0160F 009 HDD HARD DISK DRIVE HDD 500GB 3 5 7200RPM SATA II 16MB HGST HDS721050CLA362 JUPITER KH 50008 014 HEATSINK CPU HEATSINK AIR COOLER LGA775 TMDC6 NEW SPRIG HI 10800 028 KEYBOARD KEYBOARD USB 104 KEY CHICONY KU 07603US25522V BLACK US W O EKEY KB USB03 192 MAINBOARD MAINBOARD DA078L ABOXER2 EUP W RTC BATTERY W O 1394 LF DDRIII 4 DIMM CPU MEMORY ...

Page 86: ...WER SUPPLY POWER SUPPLY 220W EUP 115VAC 230V NPFC DELTA DPS 220UB A EUP PY 2200F 006 SCREWS SCREW I NO6 32 L5 BZN 86 00J07 B60 SCREW PAN 6 32 L6 NI BOXER WZS 86 00J44 C60 SCREW 6 32 L5 PAN NI 86 00J90 B60 SCREW NO4 40 L6 5 PAN NI 86 00N03 B40 SCREW PAN M3 L5 BZN 86 1A324 5R0 SCREW FLAT 6 32 3 16 NI 86 5A5B6 012 SPEAKER CHIAMAW 9M 20A200 000 ACER LOGO LF 0810 SP 10600 011 ...

Page 87: ...CABLE W O 1394 CR 10400 102 VGA CARD PCPARTNER 288 1N141 A00AC NVIDIA GT315 512MB SDDR3 DVI HDMI ATX SAMSUNG VG PCPT3 154 CABLES POWER CORD 110V 3PIN UL USA 27 01518 0I1 ODD SATA CABLE 50 SC101 002 HDD SATA CABLE 50 SC101 003 DVI TO VGA DONGLE CONNECTOR D0 VGA26 P01 LED SWITCH CABLE TBD CASE COVER BRACKET ASSEMBLY FRONT IO BRACKET TBD ASSEMBLY MAIN CHASSIS W UCASE LCASE TOP COVER FOR BOXER X550 TB...

Page 88: ...ACHE KC PH202 545 DVD RW DRIVE ODD HLDS SUPER MULTI DRIVE HH 16X GH41N BLACK BEZEL SATA HF WIN 7 KU 0160F 009 HDD HARD DISK DRIVE HDD 3 5 500GB 7200RPM SATA SEAGATE PHARAOH ST3500418AS KH 50008 014 HEATSINK CPU HEATSINK AIR COOLER LGA775 TMDC6 NEW SPRIG HI 10800 028 MAINBOARD MAINBOARD DA078L ABOXER2 EUP W RTC BATTERY W O 1394 LF DDRIII 4 DIMM CPU MEMORY MB SE201 001 MEMORY MEMORY SAMSUNG DDR3 133...

Page 89: ...UPPLY POWER SUPPLY 220W PFC 230V DELTA DPS 220UB 1 A EUP PY 2200F 006 SCREWS SCREW I NO6 32 L5 BZN 86 00J07 B60 SCREW PAN 6 32 L6 NI BOXER WZS 86 00J44 C60 SCREW 6 32 L5 PAN NI 86 00J90 B60 SCREW NO4 40 L6 5 PAN NI 86 00N03 B40 SCREW PAN M3 L5 BZN 86 1A324 5R0 SCREW FLAT 6 32 3 16 NI 86 5A5B6 012 Category Part Name Acer Part No ...

Page 90: ...82 Chapter 6 ...

Page 91: ...cification Model number 545 550 700E 705E 710 720 740 Frequency GHz 3 0 3 0 2 4 2 5 2 6 2 6 Total L2 cache MB 1 1 1 5 1 5 1 5 2 L3 cache MB 6 6 6 6 6 6 Socket AM3 Thermal design power W 80 80 65 65 65 95 Voltage 0 875 1 425 0 875 1 425 0 825 1 25 0 800 1 25 0 875 1 425 0 850 1 425 Item Specification System core logic AMD processor nVIDIA GeForce 8200 MCP78PV Video controller nVIDIA GeForce 8200 MC...

Page 92: ...tem Specification BIOS vendor American Megatrends Inc BIOS version P01 B0 Item Specification Vendor WD Seagate HGST Model no WD3200AAJS 22L7A0 WD5000AAKS 22V1A0 WD6400AAKS 22A7B2 WD10EADS 22M2B0 WD15EADS 22P8B0 WD20EADS 22R6B0 320GB 3 5 PHARAOH ST3500418AS ST31000528AS ST31500341AS HDT721032SLA380 HDS721032CLA362 HDS721050CLA362 HDT721064SLA360 HDS721064CLA332 HDS721010CLA332 HDT721010SLA360 Capac...

Page 93: ...00 MCP78PV Marvell 88E1116 Intel WG82567V Gigabit NIC Supports LAN protocol 10 100 1000 Mbps LAN connector type RJ45 Item Specification SATA controller Embedded SATA controller Connectors Two onboard SATA ports and one eSATA port Item Specification Audio controller HD audio codec ALC888S Connectors Audio 5 1 channel Item Specification Controller nVIDIA GeForce 8200 MCP78PV SIO ITE8720 Connectors P...

Page 94: ...DL 4 8x CAV 4 8x CAV BDMV AACS Compliant Disc 4 8x CAV DVD ROM SL DL 16x CAV 8x CAV DVD R SL DL 16xCAV 8xCAV DVD RW SL DL 10x CAV Not support DVD R SL DL 16x CAV 8x CAV DVD RW SL DL 10x CAV Not support DVD RAM 2x 3x CLV 3 5x PCAV DVD Video CSS Compliant Disc 8x CAV SL DL CD R RW ROM40x 40x 40x CAV CD DA DAE 40x CAV80 mm CD 16x CAV BD ROM SL DL 6x 4 8x CAV BD R SL DL 6x 4 8x CAV BD RE SL DL 4 8x 4 ...

Page 95: ...2x 16x CAV 4x CLV 6x 8x Zone CLV 12x CAV DVD RW 2x 4x CLV 6x Zone CLV DVD RAM 2x 3x 5x 6x CLV 8x 12x PCAV Read Speed CD R RW ROM 40x 40x 40x max CD DA DAE 40x max 80 mm CD 10x max DVD R RW 10x 8x max DVD R DL 8x max DVD R RW ROM SL DL 10x 8x 16x 12x max DVD R DL 8x max DVD RAM Ver 1 0 2 2 2x 3x 5x PCAV CD ROM 4x 8x CLV 4x 10x 6 4x 16x 9 6x 24x 12 8x 32x 16x 40x 19 2x 48x CAV CD RW 4x 8x CLV 4x 10x...

Page 96: ...Appendix A 88 Buffer Size 2 MB 2 MB Interface Type Serial ATA Serial ATA Super Multi Item Specification ...

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