Troubleshooting–General
Refer to My Aspire Guide software for complete troubleshoot-
ing information on your system.
Here are some answers to commonly asked questions:
The Start button is not displayed on screen.
The taskbar has either been resized too small or it is in a hid-
den location.
To retrieve the taskbar:
1 •
Press the
Start
key on the keyboard.
2 •
Press the
Esc
key to close the start menu. (The taskbar is
still selected.)
3 •
Press the
Alt + Spacebar
keys together and select “size.”
4 •
Use the
Arrow
keys to resize the taskbar to the desired size
and press the
Enter
key when done.
My computer will not shut off completely.
For more information and recommendations regarding the use
of Quickstart and Traditional power on/off, refer to My Aspire
Guide software.
My CD-ROM does not always work, andit does not eject
all the time.
1 •
The CD being used is most likely dirty or scratched. Clean
the CD.
2 •
If cleaning the CD doesn’t correct the problem, refer to My
Aspire Guide and choose Diagnostic Tools Menu, CD Checker.
My keyboard doesn’t work.
1 •
Press the
Caps Lock
key several times to see if the keyboard
LED light turns on and off.
2 •
If it does not, make sure the keyboard cable is securely
plugged into the back of your computer.
3 •
If the problem persists, refer to the Acer Service Center and
choose Diagnostic Tools Menu, Hardware Diagnostics.
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My modem connects, but there’s no dial tone.
1 •
Check to see if the phone lines (in and out) are properly
connected–sometimes the line to the phone and the line to
the wall jacks are reversed. If needed, refer to the Easy Setup
poster that came with your Acer computer.
2 •
Ensure that all phones using this line have been hung up.
My modem does not work.
1 •
Ensure that the line from the wall jack is plugged into the
jack on the back of the computer labeled
Line
or
Wall
.
2 •
Ensure that the line from the wall jack to the computer is
tightly plugged in on each end.
3 •
If the modem still doesn’t work, disconnect any phones or
other equipment that may be on the same line.
4 •
If the modem still doesn’t work, temporarily disable any
special services on the line, such as call waiting.
My monitor remains dark when system is turned on
1 •
Make sure that the monitor power indicator is lit.
2 •
Check brightness and contrast settings.
3 •
If the problem persists, ensure that the monitor is plugged
in and the cable from the monitor to the computer is securely
attached.
My monitor will not turn on.
1 •
If the monitor
Power
button light is not lit, verify that the
monitor is plugged in to a power source.
2 •
If the monitor
Power
button light is lit, but is blinking instead
of steady, verify that the monitor video cable is fully connected
to the computer. If needed, refer to the Easy Setup poster.
3 •
If the computer
Power
button light is blinking, press it once.
4 •
If necessary, unplug the computer and monitor, then
inspect the monitor cable connector for bent or broken pins.
My mouse movement is erratic.
Clean your mouse:
1 •
Turn the mouse upside down.
2 •
Remove the ring holding the ball in place by turning it
counterclockwise.
