Acer Aspire 5710 Service Manual Download Page 6

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Summary of Contents for Aspire 5710

Page 1: ...Aspire 5710 5710G 5310 5310G Series Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw...

Page 2: ...II Revision History Please refer to the table below for the updates made on Aspire 5710 5710G 5310 5310G Series service guide Date Chapter Updates...

Page 3: ...ect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or license...

Page 4: ...bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures...

Page 5: ...NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN OR...

Page 6: ...VI...

Page 7: ...2 667 MHz memory upgradeable to 4 GB using two soDIMM modules dual channel support AS5710 AS5710Z Up to 512 MB of DDR2 533 MHz memory upgradeable to 2 GB using two soDIMM modules dual channel support...

Page 8: ...Volume wheel Acer Media Center remote control optional Communication Acer Video Conference featuring Integrated Acer Crystal Eye webcam supporting Acer PrimaLite technology for selected models Acer Xp...

Page 9: ...mpowering Technology Acer eNet ePower eAudio ePresentation eDataSecurity eLock eRecovery eSettings Management NOTE Models shipped with Windows Vista Starter Edition only support Acer eRecovery Managem...

Page 10: ...perating 20 80 Non operating 20 80 System compliance Wi Fi ACPI Mobile PC 2002 DMI 2 0 NOTE The specifications listed above are for reference only The exact configuration of your PC depends on the mod...

Page 11: ...Chapter 1 5 System Block Diagram...

Page 12: ...t Connector 10 JP9 PCI Express Card Socket 4 JP4 Internal MIC Connector 11 LED1 Power Suspend LED 5 U5 South Bridge ICH7M 12 LED2 Battery Charge Discharge LED 6 JP6 Internal Track Pad Connector 13 JP1...

Page 13: ...cket 16 JP29 DDRII Memory Socket 6 JP17 MDC Connector 17 U33 Audio Codec Controller 7 JP22 CPU Socket 18 JP30 5 in 1 Card Reader Socket 8 JP16 Internal Fan Connector 19 JP31 Headphone SPDIF Jack 9 JP1...

Page 14: ...ted models 2 Power button Turns the computer on and off 3 Acer Arcade Launches the Acer Arcade application 4 Wirelesscommunication button indicator Enables disables the wireless function Indicates the...

Page 15: ...unches the Empowering Technology toolbar 13 Speaker Left and right speakers deliver stereo audio output 14 Palmrest Comfortable support area for your hands when you use the computer Icon Item Descript...

Page 16: ...gital SD MultiMediaCard MMC Memory Stick MS Memory Stick PRO MS PRO xD Picture Card xD 8 ExpressCard 54 slot Accepts an Express Card 54 module Note Express Cards are third generation of PC cards hot s...

Page 17: ...ton Ejects the optical disk from the drive 5 Emergency eject hole Ejects the optical drive tray when the computer is turned off 6 Modem RJ 11 port Connects to a phone line Icon Item Description 1 DC i...

Page 18: ...cured with screws 5 Ventilation slots and cooling fan Enable the computer to stay cool even after prolonged use Note Do not cover or obstruct the opening of the fan Icon Function Description Power Lig...

Page 19: ...ouchpad Move your finger across the touchpad 2 to move the cursor Press the left 1 and right 4 buttons located beneath the touchpad to perform selection and execution functions These two buttons are s...

Page 20: ...Button 1 Right Button 4 Main touchpad 2 Center button 3 Execute Click twice quickly Tap twice at the same speed as double clicking the mouse button Select Click once Tap once Drag Click and hold then...

Page 21: ...ercase Num lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot o...

Page 22: ...other keys to provide a variety of function Tab Activates next taskbar button E Opens the My Computer window F1 Opens Help and Support F Opens the Search All Files dialog box R Opens the Run dialog b...

Page 23: ...aq12 htm for more information Fn F5 Display toggle Switches display output between the display screen external monitor if connected and both Fn F6 Screen blank Turns the display screen backlight off t...

Page 24: ...en a text editor or word processor 2 Either directly press the key at the bottom right of the keyboard or hold Shift and then press the 4 key at the upper center of the keyboard NOTE This function var...

Page 25: ...s and advanced encryption algorithms T Acer eLock Management limits access to external storage media T Acer eRecovery Management backs up and recovers data flexibly reliably and completely T Acer eSet...

Page 26: ...ur PC Acer eNet Management automatically detects the best settings for a new location while offering you the freedom to manually adjust the settings to match your needs Acer eNet Management can save n...

Page 27: ...luetooth CardBus FireWire 1394 Wired LAN and Optical Device if supported DC Mode Battery mode There are three pre defined profiles Balanced Power Saver and High Performance You can also define the pow...

Page 28: ...2 Chapter 1 Battery status For real time battery life estimates based on current usage refer to the time shown in the Remaining Battery Life field For additional power options click More Power Options...

Page 29: ...ontrol the enhanced sound effects of Dolby Home Theater on your system Select Movie or Game mode to experience the awesome realism of 5 1 channel surround sound from just 2 speakers via Dolby Virtual...

Page 30: ...ndows explorer as a shell extension for quick and easy data encryption decryption and also supports on the fly file encryption for MSN Messenger and Microsoft Outlook The Acer eDataSecurity Management...

Page 31: ...Chapter 1 25...

Page 32: ...lugged into the system T Optical drive devices includes any kind of CD ROM or DVD ROM drives T Floppy disk drives 3 5 inch disks only T Interfaces includes serial ports parallel port infrared IR and B...

Page 33: ...DD set recovery point Back up to CD DVD T Image data recovery tools Recover from a hidden partition factory defaults Recover from the HDD most recent user defined recovery point Recover from CD DVD Fo...

Page 34: ...Furthermore Acer eSettings Management enables you to optimize your Windows operating system so your computer runs faster smoother and better Acer eSettings Management also T Provides a simple graphica...

Page 35: ...capture resolution click the displayed resolution button to select the desired resolution Using the Acer Crystal Eye as webcam The Acer Crystal Eye is automatically selected as the capture device of a...

Page 36: ...s this function please go to Start All Programs and click on Acer GridVista You may choose any one of the four display settings indicated below Double vertical Triple primary at left Triple primary at...

Page 37: ...ended value Launch Manager Launch Manager allows you to set the four easy launch buttons see their locations mentioned in Easy Launch Buttons You can access the Launch Manager by clicking Start All Pr...

Page 38: ...88 3450 36 5 91 91 3150 34 5 95 95 2800 31 BIOS Item Specification BIOS vendor PhoenixBIOS BIOS Version 1 0 BIOS ROM type Flash ROM BIOS ROM size 512KB BIOS package 32 pin PLCC Supported protocols AC...

Page 39: ...l memory modules in any combinations as long as they match the above specifications LAN Interface Item Specification Chipset Broadcom 5787KMLG Supports LAN protocol 10 100 1000 Ethernet Giga LAN LAN c...

Page 40: ...ATA 6 ATA 6 Max media transfer rate disk buffer Mbytes s 372 350 350 350 Data transfer rate host buffer Mbytes s 100 MB Sec Ultra DMA mode 5 100 MB Sec Ultra DMA mode 5 100 MB Sec Ultra DMA mode 5 10...

Page 41: ...fication Audio Controller Realtek ALC268DD Audio onboard or optional Built in Mono or Stereo Stereo Resolution 18 bit stereo full duplex Compatibility HD audio Interface S PDIF output for PCM or AC 3...

Page 42: ...m Specification Keyboard controller KBC1122 Total number of keypads 88 89 key Windows logo key Yes Internal external keyboard work simultaneously Plug USB keyboard to the USB port directly Yes Battery...

Page 43: ...msec 8 8 8 8 Nominal Input Voltage VDD 3 3V Typ 3 3V Typ 3 3V Typ 3 3V Typ Typical Power Consumption watt 5 6 5 7 3 96 N A N A Weight 550 570 600 600 Physical Size mm 344 0 x 222 x 6 1 344 0 x 222 x...

Page 44: ...S initiated shutdown All devices in the system are turned off completely Working G0 S0 Individual devices such as the CPU and hard disc may be power managed in this state Suspend to RAM S3 CPU set pow...

Page 45: ...led If you want to change boot device without entering BIOS Setup Utility please set the parameter to enabled Press F12 during POST to enter multi boot menu In this menu user can change boot device wi...

Page 46: ...q Press while you are in any of the menu options to go to the Exit menu q In any menu you can load default settings by pressing t You can also press u to save any changes made and exit the BIOS Setup...

Page 47: ...al Number Displays the serial number of this unit Asset Tag Number Displays the asset tag number of the system Product Name Displays the product name of the system Manufacturer Name Displays the manuf...

Page 48: ...ility Information Item Specific Help Tab Shift Tab or Enter selects field F1 F5 F6 F9 Setup Defaults Esc Enter Select Sub Menu F10 Save and Exit System Time 19 03 49 System Date 10 17 2007 Video Memor...

Page 49: ...total size of the installed memory Video Memory Displays the video memory size Quiet Boot Determines if the Customer Logo and Summary Screen will be displayed or not during boot up Enabled Customer L...

Page 50: ...Is Clear Set Supervisor Password Set User Password Password on boot Disabled Supervisor Password controls access to the setup utility It can be used to boot up when Password on boot is enabled F1 Hel...

Page 51: ...s u to save the changes and exit the BIOS Setup Utility Parameter Description Option Supervisor Password Is Shows whether the Supervisor Password is set or not Clear or Set User Password is Is Shows w...

Page 52: ...OS Setup Utility Changing a Password 1 Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key The Set Supervisor Password box appears 2 Type the current password i...

Page 53: ...urrent password entered does not match the actual current password the screen will show you the Setup Warning If the new password and confirm new password strings do not match the screen will display...

Page 54: ...Information Item Specific Help Use or to select a device then press F6 to move it up the list or F5 to move it down the list Press Esc to escape the menu F1 F5 F6 F9 Setup Defaults Esc Enter Select S...

Page 55: ...data to CMOS Load Setup Defaults Load default values for all setup parameters Discard Changes Load previous values from CMOS for all setup parameters Save Changes Save setup data to CMOS PhoenixBIOS...

Page 56: ...ry Diskette before you use the Phlash utility NOTE Do not install memory related drivers XMS EMS DPMI when you use the Phlash NOTE Please use the AC adapter power supply when you run the Phlash utilit...

Page 57: ...preventing electrostatic discharge q Small Philips screw driver q Philips screwdriver q Plastic flat head screw driver q Tweezers NOTE The screws for the different components vary in size During the...

Page 58: ...Begin Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the AC adapter and all power and signal cable...

Page 59: ...art Thermal Door HDD Door LCD Module Middle Cover HDD Bracket Keyboard Battery Pack F 2 D 5 F 1 B 4 C 2 LCD hinges to logic D 2 LCD hinges to logic C 2 on bottom side C 8 upper case assembly to lower...

Page 60: ...2 5 15 NL 86 TAVV5 004 E SCREW M2 2 2 86 TAVV5 005 F SCREW M2 3 NL 86 TAVV5 006 G SCREW M2 4 86 TAVV5 007 H SCREW M3 4 NL 86 TAVV5 008 I SCREW D SUB 4 X40 1 5 NI NL 86 TAVV5 009 LCD Module LCD Inverte...

Page 61: ...Chapter 3 57 Removing the Battery Pack 1 Unlock the battery lock move the battery lock to the unlock position as shown 2 Slide the battery release latch then remove the battery...

Page 62: ...emove the two screws fastening the HDD cover 2 Detach the HDD cover from the main unit 3 Pull the tab to remove the HDD module in the direction of the arrow Removing the Memory 1 Remove the four screw...

Page 63: ...LAN card 3 Then take out the wireless LAN card from the main unit 4 Remove the two screws fastening the modem card and detach the modem card from the main board 5 Disconnect the RJ 11 cable and remove...

Page 64: ...odule 1 Turn the notebook over 2 Remove the four screws securing the lower assembly to the upper assembly 3 Turn the notebook over and detach the strip cover from the front side and remove it 4 Gently...

Page 65: ...Chapter 3 61 8 Pull the wireless LAN antennas free from the main unit as shown 9 Remove the four screws securing the hinges 10 Detach the LCD module from the main unit...

Page 66: ...le outwards and gently pull it out as shown 3 Press and release the PC dummy card from the PC slot as shown 4 Then press the release the memory dummy card from the 5 in 1 card reader slot as shown 5 R...

Page 67: ...emove the screw fastening the USB board and take out the board and its cable from the lower case 3 Then detach the USB cable from the USB board 4 Disconnect the Bluetooth cable from the main board 5 T...

Page 68: ...board 10 Remove the RJ 11 jack from the lower case 11 Remove the two screws fastening the main board to the lower case 12 Detach the main board from the lower case as shown 13 Turn the main board over...

Page 69: ...stening the button board 3 Detach the button board with FFC from the upper case as shown 4 Remove the two screws fastening the LED board 5 Detach the LED board with FFC from the upper case as shown 6...

Page 70: ...from the LCD module carefully 4 Remove the four screws holding the LCD to the LCD panel 5 Detach the CCD cable connector from the CCD board 6 Take out the CCD module from the LCD panel 7 Remove the sc...

Page 71: ...3 67 10 Remove the four screws fastening the left LCD bracket and detach it 11 Remove the four screws fastening the right LCD bracket and detach it 12 Disconnect the LCD cable from the rear side of t...

Page 72: ...emove the four screws holding the HDD hard disk drive case two on each side 2 Carefully slide out the hard disk drive from the HDD case Disassembling the ODD Module 1 Remove the three screws holding t...

Page 73: ...r indicator does not go on or stay on Power System Check on page 71 POST does not complete No beep or error codes are indicated Power On Self Test POST Error Message on page 75 Undetermined Problems o...

Page 74: ...abel can cause damage to the drive or can cause the drive to fail Do the following to select the test device 1 Boot from the diagnostics diskette and start the diagnostics program 2 See if CD ROM Test...

Page 75: ...s in the message window NOTE Make sure that the DIMM is fully installed into the connector A loose connection can cause an error Power System Check To verify the symptom of the problem power on the co...

Page 76: ...following q Replace the System board q If the problem is not corrected see Undetermined Problems on page 87 q If the voltage is not correct go to the next step NOTE An audible noise from the power ad...

Page 77: ...attery pack that has less than 50 of the total power remaining when installed in the computer If the battery status indicator does not light up remove the battery pack and let it return to room temper...

Page 78: ...de from the screen that appears The HDD master password is displayed Make a note of this password 4 Reset your system When the Enter Primary Master HDD User Password prompt appears enter the password...

Page 79: ...xt possible FRU to be replaced when servicing a computer If the symptom is not listed see Undetermined Problems on page 87 The following lists the error messages that the BIOS displays on the screen a...

Page 80: ...ult Settings in BIOS Setup Utility Hard disk drive System board Stuck Key see Keyboard or Auxiliary Input Device Check on page 70 Keyboard error see Keyboard or Auxiliary Input Device Check on page 70...

Page 81: ...Setup Utility System cache error Cache disabled System board CPU ID System board DMA Test Failed DIMM System board Software NMI Failed DIMM System board Fail Safe Timer NMI Failed DIMM System board De...

Page 82: ...ource battery pack and power adapter See Power System Check on page 71 Reconnect the LCD connector Hard disk drive LCD inverter ID LCD cable LCD Inverter LCD System board No beep power on indicator tu...

Page 83: ...fore memory autosize 18h 8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h 1 3 1 1 Test DRAM refresh 22h 1 3 1 3 Test 8742 Keyboard Contr...

Page 84: ...Enable external and CPU caches 69h Setup System Management Mode SMM area 6Ah Display external L2 cache size 6Bh Load custom defaults optional 6Ch Display shadow area message 6Eh Display possible high...

Page 85: ...ey lock A4h Initialize Typematic rate A8h Erase F2 prompt AAh Scan for F2 key stroke ACh Enter SETUP AEh Clear Boot flag B0h Check for errors B2h POST done prepare to boot operating system B4h 1 One s...

Page 86: ...ge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory test...

Page 87: ...displayed LCD inverter ID LCD inverter LCD cable LCD System board Indicator Related Symptoms Symptom Error Action in Sequence Indicator incorrectly remains off or on but system runs correctly Reconne...

Page 88: ...sound Speaker System board Power Management Related Symptoms Symptom Error Action in Sequence The system will not enter hibernation See Save to Disk S4 on page 39 Keyboard if control is from the keyb...

Page 89: ...LCD CRT Both display switching System board USB does not work correctly System board Print problems Ensure the Parallel Port in the Onboard Devices Configuration of BIOS Setup Utility is set to Enabl...

Page 90: ...discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem do the following 1 Run the advanced diagnostic test for th...

Page 91: ...perating correctly See Power System Check on page 71 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following dev...

Page 92: ...88 Chapter 4...

Page 93: ...ess Card Socket 4 JP4 Internal MIC Connector 11 LED1 Power Suspend LED 5 U5 South Bridge ICH7M 12 LED2 Battery Charge Discharge LED 6 JP6 Internal Track Pad Connector 13 JP11 Mainboard to USB Board Co...

Page 94: ...cket 16 JP29 DDRII Memory Socket 6 JP17 MDC Connector 17 U33 Audio Codec Controller 7 JP22 CPU Socket 18 JP30 5 in 1 Card Reader Socket 8 JP16 Internal Fan Connector 19 JP31 Headphone SPDIF Jack 9 JP1...

Page 95: ...change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this p...

Page 96: ...3S2P 4 0AH 7 01K 0FA BT 00605 015 BATTERY LI ION 6CELLS 4KMAH SANYO SA 3S2P 4AH 7 01K 0FA BT 00603 033 BATTERY LI ION 6CELLS 4KMAH SIMPLO SP PA 3S2P 4 0AH 7 01K 0FA BT 00607 010 BATTERY LI ION 6CELLS...

Page 97: ...4965ANG MOW2 MM 886220 KI KDN01 002 MINI WLAN B INTEL 802 11 4965ANG ROW MM 886434 KI KDN01 003 MINI WLAN B INTEL 802 11 4965ANG JP MM 886437 KI KDN01 004 MINI WLAN B FOXCONN 802 11 BROADCOM 4311bg T...

Page 98: ...EL 3 PIN 27 TAVV5 012 POWER CORD INDIA 3 PIN 27 TAVV5 013 POWER CORD TWN 3 PIN 27 TAVV5 014 CASE COVER BRACKET ASSEMBLY MIDDLE COVER 15 4 42 AHC02 001 UPPER CASE ASSY 15 4 W TP TP BRACKET TP FFC DIS 6...

Page 99: ...7600 2 33G LF80537GF0534M SL9SD B2 KC 76001 DTP CPU INTEL YONAH CORE DUE T2350 1 86G LF80539GE0362ME SL9JK D0 KC 23501 DTP CPU INTEL YONAH CORE DUE T2450 2 0G LF80539GE0412M SLA4M D0 TJ85 KC 24501 DTP...

Page 100: ...1612J9SA00 SURUGA B LF F W C70P KH 12007 010 HDD SATA 120G 5400RPM SEAGATE ST9120822AS SATA 8MB LF 3 ALD KH 12001 031 HDD SATA 120G 5400RPM TOSHIBA MK1237GSX Gemini BS SATA LF F W DL130J KH 12004 006...

Page 101: ...14_15KB FV2 89KS WHITE NORWEGIAN KB INT00 050 KEYBOARD 14_15KB FV2 88KS WHITE KOREAN KB INT00 052 KEYBOARD 14_15KB FV2 93KS WHITE JAPANESE KB INT00 053 KEYBOARD 14_15KB FV2 89KS WHITE ITALIAN KB INT0...

Page 102: ...HW1A 154 WX G 0FA LK 15405 023 LCD 15 4 WXGAG AUO B154EW08 V1 LK 15405 025 LCD 15 4 WXGAG SAMSUNG LTN154AT01 001 G 220nits 8ms LK 15406 021 INVERTER BOARD 15 4 19 AHE02 001 LCD WIRESET 15 4 50 AHE02 0...

Page 103: ...N 60 AH902 003 LCD BRACKET SET R L 15 4 33 AHE02 003 LCD SCREW PAD 15 4 47 AHE02 002 LCD SIDE RUBBER 15 4 47 AHE02 003 LCD FRONT RUBBER 15 4 47 AHE02 004 MAINBOARD MAINBOARD 945PM DISCRETE W CARD READ...

Page 104: ...RUBBER 15 4 47 AHE02 006 LOWER CASE RUBBER 15 4 47 AHE02 007 THERMAL PAD 47 AHE02 008 NAMEPLATE AS5710 40 AHC02 001 NAMEPLATE AS5310 40 AH302 001 SCREWS SCREW M2 5 3 Ni NL 86 AHE02 001 SCREW M2 5 6 N...

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