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Appendix C

189

Online Support Information

This section describes online technical support services available to help you repair your Acer Systems.

If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch
office. Acer Branch Offices and Regional Business Units may access our website. However some information
sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.

Acer's Website offers you convenient and valuable support resources whenever you need them.

In the Technical Information section you can download information on all of Acer's Notebook, Desktop and
Server models including:

•

Service guides for all models

•

User's manuals

•

Training materials

•

Bios updates

•

Software utilities

•

Spare parts lists

•

TABs (Technical Announcement Bulletin)

For these purposes, we have included an Acrobat File to facilitate the problem-free downloading of our
technical material.

Also contained on this website are:

•

Detailed information on Acer's International Traveler's Warranty (ITW)

•

Returned material authorization procedures

•

An overview of all the support services we offer, accompanied by a list of telephone, fax and email
contacts for all your technical queries.

We are always looking for ways to optimize and improve our services, so if you have any suggestions or
comments, please do not hesitate to communicate these to us.

Appendix C

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Summary of Contents for Aspire 5230

Page 1: ...Aspire 5530 Series Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw ...

Page 2: ...II Revision History Please refer to the table below for the updates made on Aspire 5530 Series service guide Date Chapter Updates ...

Page 3: ...pect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and an...

Page 4: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...VI ...

Page 7: ...m Utilities 25 BIOS Setup Utility 25 Navigating the BIOS Utility 25 Information 26 Main 27 Advanced 28 Security 30 Power 33 Boot 34 AMD 35 Exit 36 BIOS Flash Utilities 37 DOS Flash Utility 38 WinFlash Utility 40 Remove HDD BIOS Password Utilities 41 Miscellaneous Utilities 44 Machine Disassembly and Replacement 45 Disassembly Requirements 45 General Information 46 Pre disassembly Instructions 46 D...

Page 8: ...bwoofer Module 90 Removing the Main Board 91 Removing the RJ 11 Port 93 Removing the Thermal Module 94 Removing the CPU 96 Removing the VGA Module 97 LCD Module Disassembly Process 98 LCD Module Disassembly Flowchart 98 Removing the LCD Bezel 99 Removing the Inverter Board 100 Removing the Camera Module 102 Removing the LCD Panel 104 Removing the LCD Brackets and FPC Cable 105 Removing the Antenna...

Page 9: ...3 Random Loss of BIOS Settings 144 LCD Failure 145 Built In Keyboard Failure 145 Touchpad Failure 146 Internal Speaker Failure 146 Internal Microphone Failure 148 HDD Not Operating Correctly 149 ODD Failure 150 USB Failure Rightside 153 Modem Function Failure 153 Wireless Function Failure 154 EasyTouch Button Failure 154 MediaTouch Button Failure 155 Fingerprint Reader Failure 155 Thermal Unit Fai...

Page 10: ...tion and Configuration 182 Aspire 5530 Series 182 Test Compatible Components 183 Microsoft Windows Vista Environment Test 184 With Fingerprint Reader SKU 184 Without Fingerprint Reader SKU 186 Online Support Information 189 Index 191 ...

Page 11: ...Nplify 802 11b g Draft N System Memory Dual Channel DDR2 support Up to 2 GB of DDR2 667 MHz memory upgradeable to 4 GB using two soDIMM modules Display and graphics 15 4 WXGA 1280 x 800 ATI Mobility Radeon HD 3200 3470 3650 Graphics TV Tuner Digital TV tuner supporting DVB T Storage subsystem 2 5 hard disk drive Optical drive options Blu ray Disc DVD Super Multi double layerdrive DVD Super Multi d...

Page 12: ...s VoIP phone WLAN Acer InviLink 802 11b g Acer InviLink Nplify 802 11b g Draft N WPAN Bluetooth 2 0 EDR LAN Gigabit Ethernet Wake on LAN ready Modem 56K ITU V 92 Privacy control Acer Bio Protection fingerprint solution BIOS user supervisor HDD passwords Kensington lock slot Power subsystem ACPI 3 0 71 W 4800 mAh 48 8 W 4400 mAh 3 pin 65 90 W AC adapter Energy Star 4 0 Special keys and controls 88 ...

Page 13: ... port RF in jack Headphone speaker line out jack with S PDIF support Microphone in jack Line in jack Ethernet RJ 45 port Modem RJ 11 port DC in jack for AC adapter Acer EasyPort IV connector Environment Temperature Operating 5 C to 35 C Non operating 20 C to 65 C Humidity non condensing Operating 20 to 80 Non operating 20 to 80 NOTE Items marked with denote only selected models ...

Page 14: ...4 Chapter 1 System Block Diagram ...

Page 15: ...Display screen Also called Liquid Crystal Display LCD displays computer output 4 Power button Turns the computer on and off 5 Speakers Left and right speakers deliver stereo audio output 6 Easy launch buttons Buttons for launching frequently used program 7 Keyboard For entering data into your computer 8 Palmrest Comfortable support area for your hands when you use the computer 9 Touchpad Touch sen...

Page 16: ... of the computer s functions and components 12 Acer MediaTouch keys For use with Acer Arcade and other media playing programs 13 Empowering key Launch Acer Empowering Technology 14 Status indicators Light Emitting Diodes LEDs that light up to show the status of the computer s functions and components No Icon Item Description 1 5 in 1 card reader Accepts Secure Digital SD MultiMediaCard MMC Memory ...

Page 17: ...r LCD projector 5 HDMI HDMI Connects to a television or display device with HDMI input 6 2 USB 2 0 ports Connect to USB 2 0 devices e g USB mouse USB camera 7 Line in jack Accepts audio line in devices e g audio CD player stereo walkman 8 Microphone in jack Accepts input from external microphones 9 Headphones speaker line out jack with S PDIF support Connects to audio line out devices e g speakers...

Page 18: ...rgency eject hole Ejects the optical drive tray when the computer is turned off Note Insert a paper clip into the emergency eject hole to eject the optical drive tray when the computer is off 6 USB 2 0 port Connect to USB 2 0 devices e g USB mouse USB camera 7 RF in Port Accepts input signals from digital TV tuner devices only for certain models 8 Modem RJ 11 port Connects to a phone line No Icon ...

Page 19: ...Battery lock Locks the battery in position 4 Memory compartment Houses the computer s main memory 5 Sub woofer Emits low frequency sound output 6 Hard disk bay Houses the computer s hard disk secured with screws 7 Ventilation slots and cooling fan Enable the computer to stay cool even after prolonged use Note Do not cover or obstruct the opening of the fan ...

Page 20: ...il and programmable buttons run the Acer Launch Manager Icon Function Description Power Indicates the computer s power status Battery Indicates the computer s battery status HDD Indicates when the hard disk drive is active Num Lock Lights up when Num Lock is activated Caps Lock Lights up when Caps Lock is activated Icon Function Description Empowering Technology Launch Acer Empowering Technology u...

Page 21: ...certain models to scroll up or down and move left or right a page This fingerprint reader or button mimics your cursor pressing on the right scroll bar of Windows applications NOTE When using the touchpad keep it and your fingers dry and clean The touchpad is sensitive to finger movement hence the lighter the touch the better the response Tapping too hard will not increase the touchpad s responsiv...

Page 22: ...percase Num Lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll Lock Fn F12 When Scroll Lock is on the screen moves one line up or down when you press the up or down arrow keys r...

Page 23: ...rk domain M Minimizes all windows R Open the Run dialog box T Cycle through programs on the taskbar U Open Ease of Access Center X Open Windows Mobility Center BREAK Display the System Properties dialog box SHIFT M Restore minimized windows to the desktop TAB Cycle through programs on the taskbar by using Windows Flip 3 D SPACEBAR Bring all gadgets to the front and select Windows Sidebar CTRL F Se...

Page 24: ...gement Launches Acer ePower Management in Acer Empowering Technology Fn F4 Sleep Puts the computer in Sleep mode Fn F5 Display toggle Switches display output between the display screen external monitor if connected and both Fn F6 Screen blank Turns the display screen backlight off to save power Press any key to return Fn F7 Touchpad toggle Turns the internal touchpad on and off Fn F8 Speaker toggl...

Page 25: ...lt Gr and then press the 5 key at the upper center of the keyboard NOTE Note Some fonts and software do not support the Euro symbol Please refer to www microsoft com typography faq faq12 htm for more information The US dollar sign 1 Open a text editor or word processor 2 Hold Shift and then press the 4 key at the upper center of the keyboard NOTE This function varies by the operating system versio...

Page 26: ...gerNav With Acer Bio Protection Fingerprint Solution you can now enjoy an extra layer of protection for your personal computer as well as the convenience of accessing your daily tasks with a simple swipe of your finger For more information refer to the Acer Bio Protection help files Acer GridVista dual display compatible NOTE This feature is only available on certain models To enable the dual moni...

Page 27: ...ridVista and select your preferred screen configuration for each display from the task bar 2 Drag and drop each window into the appropriate grid 3 Enjoy the convenience of a well organized desktop NOTE Please ensure that the resolution setting of the second monitor is set to the manufacturer s recommended value Launch Manager Launch Manager allows you to set the four easy launch buttons located ab...

Page 28: ...8111C for Giga LAN CPU package S1G2 package CPU DTS degree C Fan Speed rpm Acoustic Level dBA 55 2800 31 65 3200 34 75 3600 37 90 4000 40 100 4000 40 Item Specification BIOS vendor Phoenix BIOS Version V0 19T1 Features Flash ROM 1MB Support ISIPP Support Acer UI Support multi boot Suspend to RAM S3 Various hot keys for system control Support SMBIOS 2 3 PCI2 2 DMI utility for BIOS serial number con...

Page 29: ...ous DRAM Memory module combinations You can install memory modules in any combinations as long as they match the above specifications Slot 1 Slot 2 Total Memory 0MB 256MB 256MB 0MB 512MB 512MB 0MB 1024MB 1024MB 0MB 2048MB 2048MB 256MB 256MB 512MB 256MB 512MB 768MB 256MB 1024MB 1280MB 256MB 2048MB 2304MB 512MB 256MB 768MB 512MB 512MB 1024MB 512MB 1024MB 1536MB 512MB 2048MB 2560MB 1024MB 0MB 1024MB ...

Page 30: ... for multi core processors IPv4 and IPv6 large send offload and checksum offload LSO TCO Wake on LAN WOL support meeting the ACPI requirements Statistics for SNMP MIB II Ethernet like MIB and Ethernet MIB IEEE 802 3z Clause 30 Self boot feature utilizing smaller EEPROM size Serial flash memory support SMBus interface supporting Alert Standard Format ASF v2 0 Hot Plug support PCI Express CLKREQ sup...

Page 31: ...200 160 120 80 250 160 120 80 320 250 160 120 80 250 200 160 120 100 80 60 320 250 160 120 80 Bytes per sector 512 512 512 512 512 512 Data heads 4 4 3 2 4 4 or 3 3 2 2 1 4 3 2 2 4 4 2 2 1 4 4 4 2 2 2 1 4 3 2 2 1 Drive Format Disks 2 2 2 1 2 or 1 2 2 1 1 1 2 2 1 1 2 2 1 1 1 2 2 2 1 1 1 1 2 2 1 1 1 Spindle speed RPM 5400 5400 5400 5400 5400 5400 Performance Specifications Buffer size 8 MB 8 MB 8 MB...

Page 32: ...e Features Dual display an LVDS interface Integrates a DirectX 10 compliant Sharder Model 4 0 graphics core Support for OpenGL 2 0 Anti Aliasing Filtering Anisotropic Filtering Dedicated UVD Unified Video Decoder hardware for H 264 VC 1 and MPEG 2 decode Item Specification Chipset Built in USB Compliancy Level 2 0 Number of USB port 4 Location 2 left side 2 right side Item Controller Core logic NB...

Page 33: ...mory Stick PRO Format Spec without security spec Version 1 02 00 Compliant with Memory Stick Pro HG Duo Spec Version 1 00 Compliant with xD Picture CardTM Card Spec Version 1 20 Compliant with xD Picture CardTM Host Guideline Version 1 20 Compliant with xD Picture CardTM Host Compliance Design Check Spec Version 1 20D Compliant with xD Picture CardTM Format Spec Version 1 11 Compliant with System ...

Page 34: ...ough function in D3 mode Software selectable 2 5V 3 75V 4 7V VREFOUT Two jack detection pins each designed to detect up to 4 jacks Extra jack detection pin for CD input when it is used as an optional line level input S PDIF input and output Support legacy analog mixer architecture Wide range 80dB 42dB volume control with 1 5dB resolution of analog to analog mixer gain Software selectable boost gai...

Page 35: ...lling 2 Nominal Input Voltage VDD 3 3 typ Typical Power Consumption watt 6 0 max without inverter Weight without inverter 500 typ 525 max Physical Size mm 344 0 typ x 222 0 typ x 6 1 max Electrical Interface 1 channel LVDS Support Color 262K colors RGB 6 bit Viewing Angle degree Horizontal Right Left Vertical Upper Lower 40 40 15 30 Temperature Range C Operating Storage shipping 0 to 50 20 to 60 I...

Page 36: ...t voltage frequency k Hz Item Specification Input rating Maximum input AC current Inrush current Efficiency ACPI mode Power Management Features Suspend to RAM or Suspend to Disk mode by time out or by hot key HDD Local Stand By mode by time out LCD Local Stand By mode by time out Low battery alarm by beep Auto backlight off when LCD cover closed Full ACPI 1 0B supported LCD Auto DIM mode by time o...

Page 37: ...ange boot device without entering BIOS SETUP Utility Navigating the BIOS Utility There are six menu options Information Main Advanced Security Boot and Exit Follow these instructions To choose a menu use the left and right arrow keys To choose an item use the up and down arrow keys To change the value of a parameter press F5 or F6 A plus sign indicates the item has sub items Press Enter to expand ...

Page 38: ...Asset Tag Number This field displays the asset tag number of the system Product Name This field shows product name of the system Manufacturer Name This field displays the manufacturer of this system UUID Number Universally Unique Identifier UUID is an identifier standard used in software construction standardized by the Open Software Foundation OSF as part of the Distributed Computing Environment ...

Page 39: ...ystem Memory This field reports the memory size of the system Memory size is fixed to 633 KB N A Extended Memory This field reports the Extended Memory size Memory size is fixed to 4094 MB N A Video Memory Shows the video memory size VGA Memory size 256 MB N A Quiet Boot Displays the logo screen while booting Option Enabled or Disabled Network Boot Enables disables the system boot from LAN remote ...

Page 40: ...Minimum Watchdog Timeout BIOS Boot Timeout OS Boot Timeout Power on wait time PS 2 Mouse Enable or Disable PS 2 Mouse port IRQ12 Option Auto Detect Enabled or Disabled IDE Controller Configure the Integrated Local Bus IDE Controller Option Disabled Both or Primary SB Power Saving Feature Enable SB Power Saving Feature Option Enabled or Disabled PhoenixBIOS Setup Utility Information Main Advanced S...

Page 41: ...bled Legacy USB Support Enable support for Legacy Universal Serial Bus Option Enabled or Disabled Option ROM Placement Determines which peripheral devices can be booted NOTE Changes to this setting can cause the system to halt during boot Option Disabled Temporary or E000 Extend Large Disk Access Mode Set the Large Disk Access mode Different O S require different drive geometry representations Sel...

Page 42: ...ot either enter the Setup menu nor change the value of parameters Set User Password Press Enter to set the user password When user password is set this password protects the BIOS Setup Utility from unauthorized access The user can enter Setup menu only and does not have right to change the value of parameters Password on Boot Defines whether a password is required or not while the events defined i...

Page 43: ... Enter After setting the password the computer sets the User Password parameter to Set 4 If desired you can opt to enable the Password on boot parameter 5 When you are done press F10 to save the changes and exit the BIOS Setup Utility Removing a Password Follow these steps 1 Use the and keys to highlight the Set Supervisor Password parameter and press the Enter key The Set Password box appears 2 T...

Page 44: ...ing the password the computer sets the User Password parameter to Set 5 If desired you can enable the Password on boot parameter 6 When you are done press F10 to save the changes and exit the BIOS Setup Utility If the verification is OK the screen will display as following The password setting is complete after the user presses Enter If the current password entered does not match the actual curren...

Page 45: ...g only Enable or disable ACPI BIOS Yes or No High Precision Event Timer Enable or disable HPET Yes or No PhoenixBIOS Setup Utility Information Main Advanced Security Power Boot AMD Exit Item Specific Help Enable ACPI debug only Yes En Disable ACPI BIOS High Precision Event Timer Yes Advance Configuration and Power Interface Debug only remove this option for production F1 Help Select Item F5 F6 Cha...

Page 46: ...Main Advanced Security Power Boot AMD Exit Item Specific Help Boot priority order Use or to 1 IDE0 Hitachi HTS542525K9SA00 S select a device then 2 IDE1 Slimtype DVD A DS8A2S S2 press F6 to move it 3 PCI LAN MBA v11 0 3 Slot 0600 up the List or F5 4 USB HDD to move it down the 5 USB FDD list Press Esc to 6 USB KEY escape the menu 7 USB CD DVD ROM F1 Help Select Item F5 F6 Change Item F9 Setup Defa...

Page 47: ...Controller PBS Options Primary Display Parallel ATA On chip SATA USB Host Controller USB3 Controller Legacy USB Support OSC Support System Time Lag Workaround Thermal Fan Control PhoenixBIOS Setup Utility Information Main Advanced Security Power Boot AMD Exit Item Specific Help XCBS Options These options are XPBS Options common to all platforms F1 Help Select Item F5 F6 Change Item F9 Setup Defaul...

Page 48: ... CMOS Load Setup Default Load default values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS PhoenixBIOS Setup Utility Information Main Advanced Security Power Boot AMD Exit Item Specific Help Exit Saving Changes Exit System Setup and Exit Discarding Changes save your changes to Load Setup Defaults CMOS Discard Changes Save...

Page 49: ...y Diskette before you use the Phlash utility NOTE Do not install memory related drivers XMS EMS DPMI when you use the Phlash NOTE Please use the AC adaptor power supply when you run the Phlash utility If the battery pack does not contain enough power to finish BIOS flash you may not boot the system because the BIOS is not completely loaded Fellow the steps below to run the Phlash 1 Prepare a boota...

Page 50: ...ocess begins as shown PhoenixBIOS Setup Utility Information Main Advanced Security Power Boot AMD Exit Item Specific Help Boot priority order Use or to 1 IDE0 Hitachi HTS542525K9SA00 S select a device then 2 IDE1 Slimtype DVD A DS8A2S S2 press F6 to move it 3 PCI LAN MBA v11 0 3 Slot 0600 up the List or F5 4 USB HDD to move it down the 5 USB FDD list Press Esc to 6 USB KEY escape the menu 7 USB CD...

Page 51: ...he message Please do not remove AC Power Source displays NOTE If the AC power is not connected the following message displays Plug in the AC power to continue 5 Flash is complete when the message Flash programming complete displays ...

Page 52: ...h Utility 1 Double click the WinFlash executable The Destination Directory screen displays 2 Click Start A warning screen displays 3 Click OK to begin the update A progress screen displays 4 When the process is complete close all programs and applications and reboot the system ...

Page 53: ...assword displays 3 Make a note of the key 76943488 in the example 4 Boot up the system and open a DOS prompt 5 Enter the UnlockHD EXE command and input the key to create an unlock code Make a note of the result for example 46548274 6 Reboot and enter the BIOS by pressing F2 when prompted 7 Go to the Security menu and select Set Hdd Password see Security on page 30 8 Enter the unlock code generated...

Page 54: ...words If you key in the wrong Supervisor Password three times System Disabled displays on the screen See the image below To reset the BIOS password run BIOS_PW EXE as follows 1 Key in bios_pw 14452 0 2 Select one string from the list ...

Page 55: ...etc for the BIOS user password Cleaning BIOS Passwords To clear the password perform the following steps 1 From a DOS prompt Execute clnpwd exe 2 Press 1 or 2 to clean the desired password shown on the screen The onscreen message determines whether the function is successful or not ...

Page 56: ...rating system Windows etc To update the DMI Pool perform the following steps 1 Boot into DOS 2 Execute dmitools The following messages report to screen to confirm completion dmitools r Read dmi string from bios dmitools wm xxxx Write manufacturer name to eeprom dmitools wp xxxx Write product name to eeprom dmitools ws xxxx Write serial number to eeprom dmitools wu xxxx Write uuid to eeprom dmitool...

Page 57: ...ssemble the computer you need the following tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat screwdriver Philips screwdriver Plastic flat screwdriver Plastic tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components ...

Page 58: ...d into the following stages External module disassembly Main unit disassembly LCD module disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence Observe the order of the sequence to avoid damage to any of the hardware components For example if you want to remove the main board you must first remove the keyboard then disassemble the insi...

Page 59: ...vicing For example if you want to remove the main board you must first remove the keyboard then disassemble the inside assembly frame in that order Screw List Step Screw Quantity Color Part No Memory Cover M2 5 8 NL 4 Black HDD Cover M2 6 NL 2 Black WLAN Cover M2 5 8 NL 4 Black WLAN Module M2 3 NL 2 Black WLAN Bracket M2 3 NL 1 Black TV Tuner Module M2 3 2 Black HDD Carrier M3 3 NL 4 Silver ODD Mo...

Page 60: ...the Battery Pack 1 Turn computer over 2 Slide the battery lock unlock latch to the unlock position 3 Slide and hold the battery release latch to the release position 1 then slide out the battery pack from the main unit 2 1 2 ...

Page 61: ...Chapter 3 49 Removing the SD dummy card 1 Push the SD dummy card in to eject it 2 Grasp the card and pull it out from the slot ...

Page 62: ...50 Chapter 3 Removing the ExpressCard dummy card 1 Push the ExpressCard dummy card in to eject it 2 Grasp the card and pull it out from the slot ...

Page 63: ...ge 49 3 See Removing the ExpressCard dummy card on page 50 4 Remove the two screws from the memory and WLAN bays and loosen the two captive HDD bay screws 5 Carefully open the memory cover Step Size Quantity Screw Type Memory Cover M2 5 8 NL 1 HDD Cover M2 5 8 NL 2 WLAN Cover M2 5 8 NL 1 HDD Cover Memory Cover WLAN Cover ...

Page 64: ...52 Chapter 3 6 Remove the HDD cover as shown 7 Remove the WLAN cover as shown ...

Page 65: ...ving the Battery Pack on page 48 2 Remove the Memory Module cover See Removing the Lower Covers on page 51 3 Push out the release latches on both sides of the DIMM socket to release the DIMM module 4 Remove the DIMM module 5 Repeat steps for the second DIMM module if present ...

Page 66: ...age 48 2 Remove the WLAN cover See Removing the Lower Covers on page 51 3 Disconnect the antenna cables from the WLAN board 4 Move the antenna cables away and remove the two screws on the WLAN board to release the WLAN board Step Size Quantity Screw Type WLAN Module M2 3 NL 2 ...

Page 67: ...Chapter 3 55 5 Detach the WLAN board from the WLAN socket NOTE When re attaching the antenna to the WLAN board make sure the cables are arranged under the WLAN bracket ...

Page 68: ...cated on the WLAN bracket and remove the bracket NOTE Move the antenna cables out of the way to allow for easier access 2 Remove the adhesive strip to release the cable NOTE Do not throw away the adhesive strip it is necessary to secure the cable on the new module Step Size Quantity Screw Type WLAN Bracket M2 3 NL 1 ...

Page 69: ...Chapter 3 57 3 Disconnect the cable from the TV tuner module 4 Remove the two securing screws 5 Remove the tv tuner module Step Size Quantity Screw Type TV Tuner Module M2 3 NL 2 ...

Page 70: ...the Battery Pack on page 48 2 Remove the HDD cover See Removing the Lower Covers on page 51 3 Use the mylar tab to slide and lift up the hard disk drive module to remove NOTE To prevent damage to device avoid pressing down on it or placing heavy objects on top of it ...

Page 71: ...Chapter 3 59 4 Remove the four screws securing the hard disk to the carrier 5 Remove the HDD from the carrier Step Size Quantity Screw Type HDD Carrier M3 3 NL 4 ...

Page 72: ...ee Removing the Battery Pack on page 48 2 Remove the Memory cover See Removing the Lower Covers on page 51 3 Remove the screw securing the ODD module 4 Grasp the front panel of the ODD and pull to remove from the main unit Step Size Quantity Screw Type ODD Module M2 5 5 NL 1 ...

Page 73: ...bracket and remove the ODD bracket from the optical disk drive module 6 Insert a pin in the eject hole of the ODD to eject the ODD tray 7 Press down on the locking catch to release the ODD cover and remove Step Size Quantity Screw Type ODD Bracket M2 3 NL 3 ...

Page 74: ...pter 3 Main Unit Disassembly Process Main Unit Disassembly Flowchart Screw List Step Screw Quantity Color Part No Switch Cover M2 3 NL 2 LCD Module M2 5 8 NL 4 M2 5 5 NL 2 Upper Cover M2 5 8 NL 9 M2 5 5 NL 5 ...

Page 75: ...dle M2 5 4 NL 2 Touch Pad Bracket M2 3 NL 2 eKey Board M2 3 NL 1 Switch Board M2 5 4 NL 1 Right Speaker Module M2 5 4 NL 2 TV Board M2 5 4 NL 2 USB Board M2 5 4 NL 2 Modem Module M2 3 NL 1 Subwoofer M2 3 NL 2 Mainboard M2 5 5 NL 2 Thermal Module M2 6 5 4 M2 L3 4 VGA Module M2 4 NI NL 2 Step Screw Quantity Color Part No ...

Page 76: ...are used to remove the Switch Cover 1 See Removing the Battery Pack on page 48 2 Locate and remove the three securing screws as shown 3 Turn the computer over and open the LCD module fully to expose the Switch Cover 4 Lift the Switch Cover as shown leftside first 5 Lift the Switch Cover clear of the chassis Step Size Quantity Screw Type Switch Cover M2 3 NL 3 ...

Page 77: ... Removing the Keyboard 1 See Removing the Battery Pack on page 48 2 Push down on the two latches securing the keyboard to the upper case 3 Turn the keyboard over and pull back the securing latch to release the FFC ...

Page 78: ...AN bracket to prevent stripping of the cable 1 See Removing the WLAN Module on page 54 2 Remove the securing screw located on the WLAN bracket and remove the bracket NOTE Move the antenna cables out of the way to allow for easier access 3 Remove the Antenna Cables from the securing guides as shown ...

Page 79: ... 67 4 Using one hand pull the cables completely through the battery housing NOTE Do not remove the adhesive tape 5 Push the cables through the chassis then turn over the computer and pull them completely through ...

Page 80: ...See Removing the Antenna on page 66 2 Remove the two securing screws from the bottom of the chassis 3 Turn the computer over Disconnect the LCD MIC and back light cables from the top panel Step Size Quantity Screw Type LCD Module M2 5 8 NL 2 LCD cable MIC cable Back light cable ...

Page 81: ... the four securing screws two on each side connecting the LCD module 5 Carefully remove the LCD module from the chassis Step Size Quantity Screw Type LCD Hinges Red call out M2 5 6 NL 2 LCD Hinges Blue call out M2 5 10 NL 2 ...

Page 82: ...ving the LCD Module on page 68 2 Turn the computer over Remove the nine screws on the bottom panel 3 Turn the computer over Remove the five screws on the top panel Step Size Quantity Screw Type Upper Cover M2 5 10 NL 9 Step Size Quantity Screw Type Upper Cover M2 5 4 NL 5 ...

Page 83: ... cables from the mainboard as shown Disconnect A as shown Release the securing latches and disconnect B as shown Release the securing latches and disconnect C as shown Release the securing latches and disconnect D as shown B C D E F G A ...

Page 84: ...upper cover by lifting upward from the chassis rear edge first Release the securing latches and disconnect E as shown Release the securing latches and disconnect F as shown Release the securing latches and disconnect G as shown ...

Page 85: ...Chapter 3 73 6 Turn the upper cover over The upper cover appears as follows ...

Page 86: ...ove the securing screw from the Finger Print Reader board and ensure the FFC is free of the upper cover 3 Remove the board bracket from the Upper Cover 4 Using your fingers gently lift the Finger Print Reader board from the Upper Cover Step Size Quantity Screw Type Finger Print Reader M2 3 NL 1 ...

Page 87: ...he Upper Right Saddle 1 See Removing the Upper Cover on page 70 2 Remove the two securing screws from the upper saddle 3 Grasp the upper saddle and lift up to remove Step Size Quantity Screw Type Upper Right Saddle M2 3 NL 2 ...

Page 88: ...the two securing screws from the left speaker 3 Grasp both ends of the mylar cover and carefully pull back to expose the speaker cable 4 While holding the cover with one hand pull back the speaker cable to remove it from the housing well Step Size Quantity Screw Type Left Speaker Module M2 5 4 NL 2 ...

Page 89: ...dule as shown Removing the Upper Left Saddle 1 See Removing the Upper Cover on page 70 2 Pull back the mylar cover to expose the top securing screw 3 Remove the bottom securing screw 4 While holding the cover back remove the top securing screw ...

Page 90: ...ip Removing the Touch Pad Bracket 1 See Removing the Upper Cover on page 70 2 Disconnect the Touch Pad FFC from the Touch Pad board 3 Move the Finger Print Reader FFC cable out of the way to prevent damage and pull back the securing foil on the bracket Step Size Quantity Screw Type Left Speaker Module M2 5 4 NL 2 ...

Page 91: ...ing screws from the Touch Pad bracket 5 Remove the Touch Pad bracket IMPORTANT The Touch Pad cannot be removed individually To replace the Touch Pad replace the entire Upper Cover Step Size Quantity Screw Type Touch Pad Bracket M2 3 NL 2 ...

Page 92: ...nch Board and lift up to remove from the Upper Cover Removing the Media Board 1 See Removing the Upper Left Saddle on page 77 2 Pull the FFC out of the chassis 3 Insert the FFC flush with the connector and press the locking lever down to secure 4 Use a pry to lift the Media board out of the Upper Cover ...

Page 93: ...ress on components to prevent damage Removing the eKey Board 1 See Removing the Upper Right Saddle on page 75 2 Turn the Upper Cover over and remove the FFC 3 Remove the single screw Step Size Quantity Screw Type eKey Board M2 3 NL 1 ...

Page 94: ...82 Chapter 3 4 Pry the eKey board off the Upper Cover 5 Grasp the board and gently pull the FFC through the Upper Cover ...

Page 95: ...ving the Switch Board 1 See Removing the Upper Cover on page 70 2 Remove the single securing screw 3 Lift the switch board and FFC up and away from the upper cover Step Size Quantity Screw Type Switch Board M2 5 4 NL 1 ...

Page 96: ...See Removing the Upper Cover on page 70 2 Remove the two securing screws from the speaker module 3 Disconnect the speaker cable from the mainboard 4 Pull the cable completely through the housing and remove the speaker module Step Size Quantity Screw Type Speaker M2 5 4 NL 2 ...

Page 97: ... 1 See Removing the Upper Cover on page 70 2 Disconnect the antenna and cable from the board 3 Remove the two securing screws from the TV board 4 Remove the TV board from the lower base Step Size Quantity Screw Type TV Board M2 5 4 NL 2 ...

Page 98: ...pter 3 Removing the Bluetooth Module 1 See Removing the Upper Cover on page 70 2 Grasp the Bluetooth module and lift to remove 3 Lift the Bluetooth module away from the base and disconnect the bluetooth cable ...

Page 99: ...oving the Upper Cover on page 70 2 See Removing the Bluetooth Module on page 86 3 Remove cable from the USB board 4 Remove the two securing screws from the USB board and lift clear of the chassis Step Size Quantity Screw Type USB board M2 5 4 NL 2 ...

Page 100: ...m Module 1 See Removing the Upper Cover on page 70 2 Remove securing screw from the modem module 3 Lift the module and disconnect the modem cable as shown in the following images Step Size Quantity Screw Type Modem Module M2 3 NL 1 ...

Page 101: ...ule 1 See Removing the Upper Cover on page 70 2 Disconnect the subwoofer cable as shown 3 Remove the two securing screws from the subwoofer module and lift the subwoofer clear of the chassis Step Size Quantity Screw Type Subwoofer M2 3 NL 2 ...

Page 102: ...e 48 2 See Removing the Keyboard on page 65 3 See Removing the LCD Module on page 68 4 See Removing the Upper Cover on page 70 5 Disconnect the three cables from the bottom right of the mainboard as shown 6 Disconnect the two cables from the top right of the mainboard as shown ...

Page 103: ... 7 Remove the two securing screws from the Mainboard 8 Remove the main board rightside first as shown 9 Lift the power jack clear of power port on the Lower Cover Step Size Quantity Screw Type Mainboard M2 5 5 NL 2 ...

Page 104: ...ing the Right Speaker Module on page 84 3 See Removing the Main Board on page 90 4 Remove the RJ 11 cable from its housing 5 Using the tweezers to grasp the end of the cable to detach from the base 6 Insert the tweezers in the RJ 11 port and push up to detach and lift the port from the base ...

Page 105: ...e on page 68 3 See Removing the Upper Cover on page 70 4 See Removing the Main Board on page 90 5 Remove the eight securing screws from the Thermal Modules 6 Disconnect the fan module cable from mainboard Step Size Quantity Screw Type CPU Thermal Module red callout M2 6 5 4 VGA Thermal Module blue callout M2 L3 4 ...

Page 106: ...94 Chapter 3 7 Lift the Thermal Module clear of the Mainboard ...

Page 107: ...page 48 2 See Removing the Upper Cover on page 70 3 See Removing the Main Board on page 90 4 See Removing the Thermal Module on page 93 5 Using a flat screwdriver turn the CPU socket latch counter clockwise 180 to release the CPU 6 Lift the CPU clear of the Mainboard ...

Page 108: ...48 2 See Removing the Upper Cover on page 70 3 See Removing the Main Board on page 90 4 Remove the two securing screws from the VGA Module 5 The VGA module lifts automatically from the mainboard Remove the VGA Module as shown Step Size Quantity Screw Type VGA Module M2 4 NI NL 2 ...

Page 109: ...Module Disassembly Flowchart Screw List Step Screw Quantity Color Part No LCD Bezel M2 5 5 NL 4 Black Inverter Board M2 5 5 NL 1 Black Camera Module M2 3 NL 2 Black Camera Board M2 3 NL 1 Black LCD Panel M2 5 5 NL 2 Black LCD Brackets M2 3 NL 8 Black ...

Page 110: ...age 48 2 See Removing the LCD Module on page 68 3 Remove the two upper and two lower bezel screw caps Remove the four securing screws from the LCD module 4 Lift up the bezel topside first and remove it from the LCD Module Step Size Quantity Screw Type LCD Bezel M2 5 5 NL 4 ...

Page 111: ...CD Module on page 68 3 See Removing the LCD Bezel on page 98 4 Remove the securing tapes from the left and right sides of the Inverter board as shown 5 Remove the two securing screws from the Inverter board and lift the board clear of the LCD Module Step Size Quantity Screw Type Inverter Board M2 5 6 NL 2 ...

Page 112: ...100 Chapter 3 6 Disconnect the left and right Inverter board cables as shown ...

Page 113: ...See Removing the WLAN Module on page 54 4 See Removing the Keyboard on page 65 5 See Removing the LCD Module on page 68 6 See Removing the LCD Bezel on page 98 7 Disconnect the Camera Module cable as shown 8 Remove the two securing screws from the Camera Module bracket Step Size Quantity Screw Type Camera Module bracket M2 3 NL 2 ...

Page 114: ...Chapter 3 9 Lift the Camera Module clear of the LCD Module 10 Remove the securing screw from the camera board 11 Remove the camera board from the bracket Step Size Quantity Screw Type Camera Board M2 3 NL 1 ...

Page 115: ...age 51 3 See Removing the WLAN Module on page 54 4 See Removing the Keyboard on page 65 5 See Removing the LCD Module on page 68 6 See Removing the LCD Bezel on page 98 7 Remove the two securing screws from the LCD Module 8 Lift the LCD Panel clear of the LCD Module Step Size Quantity Screw Type LCD Panel M2 5 6 NL 2 ...

Page 116: ...age 65 5 See Removing the LCD Panel on page 103 6 Turn the LCD panel over to expose the rear Disconnect the cable from the LCD Panel using the tab provided 7 Grip the FPC cable and lift upward to detach the adhesive pads 8 Remove the eight securing screws four on each side from the LCD Panel brackets 9 Remove the LCD brackets by pulling away from the LCD Panel Step Size Quantity Screw Type LCD Bra...

Page 117: ...51 3 See Removing the WLAN Module on page 54 4 See Removing the LCD Panel on page 103 5 Remove the strips holding the antenna cables in place Ensure the cables are free from obstructions 6 Remove the tabs securing the left and right antennas to the LCD module 7 Remove the antenna cables and assembly from the LCD module ...

Page 118: ... 2 See Removing the Lower Covers on page 51 3 See Removing the WLAN Module on page 54 4 See Removing the LCD Panel on page 103 5 Remove the strips holding the MIC Module cable in place Ensure the cable is free from obstructions 6 Remove the MIC cable and Module from the LCD module ...

Page 119: ...ure Replacing the LCD Panel 1 Align the LCD brackets with the eight screw holes four on each side on the LCD Panel as shown 2 Secure the LCD brackets to the LCD panel 3 Turn the panel over Insert the LCD Panel cable into the LCD Panel as shown ...

Page 120: ...e MIC as shown Secure the cable by pressing down on the strips 5 Replace the antenna cables and assembly 6 Replace the tabs securing the left and right antennas to the LCD module 7 Replace the strips holding the antenna cables in place Ensure the cables are free from obstructions ...

Page 121: ...g strip 9 Replace the two securing screws on the LCD Module 10 Replace the camera board in the bracket 11 Replace the securing screw on the camera board 12 Replace the Camera Module in the bottom cover 13 Replace the two securing screws on the Camera Module bracket ...

Page 122: ... the Camera Module cable as shown 15 Connect the left and right Inverter board cables as shown 16 Connect the left and right Inverter board cables as shown 17 Replace the inverter board and secure with the two provided screws ...

Page 123: ...sides of the Inverter board as shown NOTE Tuck the cables securely to prevent damage to the cables or module 1 Align the edge of the bezel with the bottom cover and replace the LCD Module 2 Replace the two upper and two lower bezel screw caps Remove the four securing screws from the LCD module ...

Page 124: ...placing the CPU 1 Insert the VGA Module as shown 2 Replace the two securing screws on the VGA Module 1 Carefully turn the mainboard upside down CPU side up and insert the CPU into the CPU bracket as shown 2 Using a flat tipped screw driver lock the CPU in the socket as shown ...

Page 125: ... the Thermal Module in the mounting as shown 2 Connect the fan module cable to the mainboard 3 Replace the eight securing screws from the Thermal Module 1 Insert the RJ 11 port into the base as shown 2 Using the tweezers grasp the end of the cable and press down to attach it to the base ...

Page 126: ...114 Chapter 3 3 Replace the RJ 11 cable in its housing ...

Page 127: ...eatsink and CPU are not visible Place the Mainboard in the chassis rear edge first and press down to install Replace the two securing screws as shown NOTE Make sure the I O ports are positioned correctly through the lower cover and the screw sockets are visible through the mainboard 4 Connect the two cables on the top right of the mainboard as shown 5 Connect the three cables from the bottom right...

Page 128: ...ule Replacing the Modem Module 6 Locate the Subwoofer on the lower cover and replace the two securing screws 7 Connect the subwoofer cable as shown 1 Connect the modem cable and locate it over the screw socket 2 Insert module in mainboard ...

Page 129: ...ng the USB Board 1 Angle the right side of the USB board into the lower base Align the screw sockets and replace the two securing screws 2 Replace the cable on the USB board 3 Replace the securing screw on the modem module ...

Page 130: ...V board into the lower base and lower into position 2 Replace the two securing screws on the TV board 3 Connect the antenna and single cable to the board 1 While holding the Bluetooth module connect the cable as shown 2 Position the module over the aligning pins and insert in place ...

Page 131: ...Chapter 3 119 Replacing the Right Speaker Module 1 Replace the speaker module and insert the cable completely through the housing as shown 2 Connect the speaker cable to the mainboard ...

Page 132: ... the two securing screws on the speaker module Replacing the Switch Board Replacing the eKey Board 1 Insert the FFC through the Upper Cover 1 Position the Switch Board over the screw socket 2 Replace the single securing screw ...

Page 133: ...Chapter 3 121 2 Insert the eKey board at an angle and press down to situate 3 Replace the single screw 4 Turn the Upper Cover over and press the FFC down to secure in place ...

Page 134: ...ia Board into the lower cover If necessary use a pry to press the board in place IMPORTANT Do not press on components to prevent damage 2 Insert the FFC flush with the connector and press the locking lever down to secure 3 Insert the FFC through the chassis ...

Page 135: ...Chapter 3 123 Replacing the Upper Right Saddle 1 Insert the left edge into position and pivot the upper saddle in place 2 Replace the two securing screws on the upper saddle ...

Page 136: ...eft edge of the Launch Board into place and pivot the board down in place 2 Insert the saddle in place taking care to locate it over the alignment pins 3 Replace the two securing screws 4 Replace the mylar cover to secure the saddle 1 Replace the Finger Print Reader board in the upper cover ...

Page 137: ...Chapter 3 125 2 Replace the bracket as shown 3 Replace the single securing screw ...

Page 138: ... removed individually To replace the Touch Pad replace the entire Upper Cover 1 Replace the Touch Pad bracket 2 Replace the two securing screws from the Touch Pad bracket 3 Replace the Finger Print reader FFC and secure with the adhesive strips 4 Replace the Touch Pad FFC as shown ...

Page 139: ...t force in place 1 Align and replace the Speaker Module in the upper case 2 Grasp both ends of the mylar cover to expose the housing 3 Replace the speaker cable as shown 4 While holding the mylar cover back with one hand replace the speaker cable in its housing 5 Replace the mylar cover to secure the cable 6 Replace the two securing screws on the left speaker ...

Page 140: ...128 Chapter 3 2 Connect the seven cables on the mainboard as shown B C D E F G A ...

Page 141: ...ce the five screws on the top panel 4 Turn the computer over Replace the nine screws on the bottom panel Replacing the LCD Module 1 Carefully align the LCD module over the hinge sockets and lower the module into the chassis ...

Page 142: ...130 Chapter 3 2 Replace the four securing screws two on each side securing the LCD module 3 Connect the LCD MIC and back light cables LCD cable MIC cable Back light cable ...

Page 143: ... Ensure that the three Antenna cables pass through the Mainboard and are accessible from the underside of lower cover 1 Insert the Antenna Cables through the Upper Cover Make sure they are accessible from the underside 2 Pull the cables through 3 Secure the cables in place as shown 4 Place the cabling in the wiring conduit as shown ...

Page 144: ...connector and press the latch down to secure 2 Turn the keyboard over and press down to secure 1 Insert the left side of the switch cover and angle down in place 2 Starting from the left press down on the Switch Cover to secure 3 Turn the computer over and replace the three securing screws ...

Page 145: ...Chapter 3 133 Replacing the TV Tuner Module 4 Replace the tv tuner module 5 Replace the two securing screws 6 Connect the cable to the TV tuner module ...

Page 146: ...134 Chapter 3 7 Replace the adhesive strip to secure the cable 8 Replace bracket and secure with provided screw ...

Page 147: ...g the Hard Disk Drive Module 1 Insert the WLAN board into the WLAN socket 2 Replace the two screws to secure the module 3 Connect the two antenna cables to the module 1 Place the HDD in the HDD carrier 2 Replace the four screws to secure the carrier ...

Page 148: ...o replace DIMM Module 2 first remove DIMM Module 1 In this procedure only DIMM Module 1 is shown 3 Insert the HDD interface side first until HDD firmly slides in place 1 Insert the DIMM Module flush with the connector and press down to lock in place ...

Page 149: ... replace the ODD cover on the new ODD Module 2 Press the cover into the tray bottom edge first to secure 3 Turn the ODD over and replace the three securing screws 4 Slide Module in chassis and press until Module is flush with chassis 5 Replace the single screw to secure the Module ...

Page 150: ...ing the Lower Covers 1 Replace the Memory Cover 2 Replace the single screw to secure in place 3 Replace the WLAN Cover 4 Replace the screw to secure in place 5 Replace HDD Cover 6 Replace the two screws to secure in place ...

Page 151: ... 3 139 Replacing the Express and SD Card Trays 1 Insert the Express Card and push into the slot until flush with the chassis cover 2 Insert the SD Card and push into the slot until flush with the chassis cover ...

Page 152: ...140 Chapter 3 ...

Page 153: ...mptom to determine which page to go to 4 If the Issue is still not resolved see Online Support Information on page 189 Symptoms Verified Go To Power On Issue Page 142 No Display Issue Page 143 LCD Failure Page 145 Internal Keyboard Failure Page 145 Touchpad Failure Page 146 Internal Speaker Failure Page 146 Internal Microphone Failure Page 148 ODD Failure Page 150 Rightside USB Failure Page 153 Mo...

Page 154: ...ove any surge protectors between the computer and the electrical outlet Plug the computer directly into a known good electrical outlet 4 Disconnect the power and open the casing to check the Thermal Unit see Thermal Unit Failure on page 156 and fan airways are free of obstructions 5 Disable the power management settings in the BIOS to ensure they are not the cause of the problem see Power on page ...

Page 155: ... power see Power On Issue on page 142 3 Drain any stored power by removing the power cable and battery and holding down the power button for 10 seconds Reconnect the power and reboot the computer 4 Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn F5 on this model If the POST or video appears on the external display see L...

Page 156: ...he Resolution slider to the desired resolution e Click Apply and check the display Readjust if necessary 6 Roll back the video driver to the previous version if updated 7 Remove and reinstall the video driver 8 Check the Device Manager to determine that The device is properly installed There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other D...

Page 157: ...he following actions one at a time to correct the problem Do not replace a non defective FRUs Built In Keyboard Failure If the built in Keyboard fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 158: ... perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Internal Speaker Failure If the internal Speakers fail perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 159: ...ag the slider to 50 Ensure that the volume is not muted b Click Mixer to verify that other audio applications are set to 50 and not muted 6 Navigate to Start Control Panel Hardware and Sound Sound Ensure that Speakers are selected as the default audio device green check mark NOTE If Speakers does not show right click on the Playback tab and select Show Disabled Devices clear by default 7 Select Sp...

Page 160: ...d select the Recording tab 2 Right click on the Recording tab and select Show Disabled Devices clear by default 3 The microphone appears on the Recording tab 4 Right click on the microphone and select Enable 5 Select the microphone then click Properties Select the Levels tab 6 Increase the volume to the maximum setting and click OK 7 Test the microphone hardware a Select the microphone and click C...

Page 161: ...to locate and resolve issues with the computer i When complete click Finish If an issue is discovered follow the onscreen information to resolve the problem 4 Run the Windows Memory Diagnostic Tool For more information see Windows Help and Support 5 Restart the computer and press F2 to enter the BIOS Utility Check the BIOS settings are correct and that CD DVD drive is set as the first boot device ...

Page 162: ...sh when the computer starts up The tray does not eject Access failure screen displays The ODD is noisy Perform the following general solutions one at a time to correct the problem 1 Reboot the computer and retry the operation 2 Try an alternate disc 3 Navigate to Start Computer Check that the ODD device is displayed in the Devices with Removable Storage panel 4 Navigate to Start Control Panel Syst...

Page 163: ...remaining reaches zero the region cannot be changed even Windows is reinstalled or the drive is moved to another computer a Navigate to Start Control Panel System and Maintenance System Device Manager b Double click DVD CD ROM drives c Right click DVD drive and click Properties then click the DVD Region tab d Select the region suitable for the media inserted in the drive Discs Do Not Burn Properly...

Page 164: ... the new cable the original cable should be replaced 4 Reseat the drive ensuring and all cables are connected correctly 5 Replace the ODD See Disassembly Process on page 46 Drive Read Failure If discs cannot be read when inserted in the drive perform the following actions one at a time to correct the problem 1 Remove and clean the failed disc 2 Retry reading the CD or DVD d Test the drive using ot...

Page 165: ... fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Modem Function Failure If the internal Modem fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 166: ...form the following actions one at a time to correct the problem Do not replace a non defective FRUs EasyTouch Button Failure If the Acer EasyTouch buttons fail perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 167: ...s fail perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Fingerprint Reader Failure If the Fingerprint Reader fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 168: ...fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs HDTV Switch Failure If the HDTV Switch fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs ...

Page 169: ...e is not fixed repeat the preceding steps and select an earlier time and date 9 Run the Event Viewer to check the events log for errors For more information see Windows Help and Support 10 Roll back the mouse driver to the previous version if updated recently 11 Remove and reinstall the mouse driver 12 Check the Device Manager to determine that The device is properly installed There are no red Xs ...

Page 170: ...her a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate non defective FRU NOTE Verify that all attached devices are supported by the computer NOTE Verify that the power supply being used at the time of the failure is operating correctly See Power On Issue on page 142 1 Power off the computer 2 Visually check them for d...

Page 171: ...store CPU control word during warm boot 13h Initialize PCI Bus Mastering devices 14h Initialize keyboard controller 16h 1 2 2 3 BIOS ROM checksum 17h Initialize cache before memory autosize 18h 8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h 1 3 1 1 Test DRAM refresh 22h 1 3 1 3 Test 8742 Keyboard Controller 24h Set ES segment regist...

Page 172: ...and 640 KB 60h Test extended memory 62h Test extended memory address lines 64h Jump to UserPatch1 66h Configure advanced cache registers 67h Initialize Multi Processor APIC 68h Enable external and CPU caches 69h Setup System Management Mode SMM area 6Ah Display external L2 cache size 6Bh Load custom defaults optional 6Ch Display shadow area message 6Eh Display possible high address for UMB recover...

Page 173: ...r SMART Drive optional 9Ah Shadow option ROMs 9Ch Set up Power Management 9Dh Initialize security engine optional 9Eh Enable hardware interrupts 9Fh Determine number of ATA and SCSI drives A0h Set time of day A2h Check key lock A4h Initialize Typematic rate A8h Erase F2 prompt AAh Scan for F2 key stroke ACh Enter SETUP AEh Clear Boot flag B0h Check for errors B2h POST done prepare to boot operatin...

Page 174: ...ror handler C5h PnPnd dual CMOS optional C6h Initialize notebook docking optional C7h Initialize notebook docking late C8h Force check optional C9h Extended checksum optional D2h Unknown interrupt Code Beeps For Boot Block in Flash ROM E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize system timer E4h Initialize system I O E5h Check force recovery boot E6h ...

Page 175: ...h Connector LED4 Bluetooth LED JP13 Internal TouchPad Connector SW1 Left Button JP15 Internal Keyboard Connector SW2 Right Button JP19 Speaker Left Connector SW3 Wireless Button JP20 Speaker Right Connector SW4 Bluetooth Button JP29 To PWR B Connector SW5 Volume Up Button JP30 To Lid SW B Connector SW6 Volume Down Button JP31 To LED B Connector SW7 e Key Button JP32 Internal MIC Connector SW8 Arca...

Page 176: ...Connector JRJ45 RJ45 LAN Connector JDIMM1 Memory DIMM1 Connector JSATA1 ODD Connector JDIMM2 Memory DIMM2 Connector JSATA2 HDD Connector JHP1 Head Phone Connector JUSB1 USB Connector JLINE1 Line In Jack JUSB2 USB Connector JMIC1 MIC In Jack PJP1 DC IN Connector JMIN1 Wireless Card Connector PJP2 Battery Connector ...

Page 177: ...e it is necessary to bypass the password check users need to short the HW Gap to clear the password by the following steps Power Off a system and remove HDD AC and Battery from the machine Open the back cover of the machine and find out the HW Gap on M B as picture Use an electric conductivity tool to short the two points of the HW Gap Plug in AC keep the short condition on the HW Gap and press Po...

Page 178: ...t is strongly recommended to have the AC adapter and Battery present If this function is enabled the system will force the BIOS to enter a special BIOS block called Boot Block Steps for BIOS Recovery by Crisis Disk Before doing this one Crisis Diskette should be prepared ready in hand The Crisis Diskette could be made by executing the Crisis Disk program in another system with Windows XP OS Follow...

Page 179: ...h failed system 10 In the power off state press and hold Fn Esc then press the Power button The system powers on and the Crisis BIOS Recovery process begins BIOS Boot Block begins restoring the BIOS code from the Crisis floppy disk to BIOS ROM on the failed system When the Crisis flash process is finished the system restarts with a workable BIOS Update to the latest version BIOS for the system usi...

Page 180: ...n then exit 5 Copy JAT10X64 fd to USB flash disk root directory IMPORTANT Do not place any other fd files in the USB flash disk root directory 6 In the power off state press and hold Fn Esc then press the Power button The system powers on and the Crisis BIOS Recovery process begins BIOS Boot Block begins restoring the BIOS code from the Crisis USB disk to BIOS ROM on the failed system When the Cri...

Page 181: ...reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to retu...

Page 182: ...oded Diagram Item Description Part Number 1 Strip Cover 2 3 Upper Case 4 Mainboard 5 Bluetooth Module 6 Power Cable 7 Lower Case 8 CPU Fan 9 10 HDD Cover 11 WLAN Cover 12 Modem Cable 13 Thermal Module 14 Memory Cover 15 WLAN Module ...

Page 183: ...90W 3PIN HIPRO AC OL093B13P Battery BATTERY 6CELL 2 2AH SANYO SA SA 3S2P 4 4AH BATTERY 6CELL 2 2AH SONY SY SY 3S2P 4 4AH BATTERY 6CELL 2 2AH SIMPLO SP PA 3S2P 4 4AH BATTERY 6CELL 2 2AH PANASONIC PA PA 3S2P 4 4AH BATTERY 8CELL 2 4AH SANYO SA SA 4S2P 4 8AH BATTERY 8CELL 2 4AH PANASONIC PA PA 4S2P 4 8AH BATTERY 8CELL 2 4AH SIMPLO SP PA 4S2P 4 8AH BATTERY 8CELL 2 4AH SONY SY SY 4S2P 4 8AH Board MODEM ...

Page 184: ...pter 6 USB BOARD TV BOARD W RF TV BOARD W O RF MEDIA BOARD FINGER PRINT BOARD POWER BOARD FUNCTION BOARD BUTTON BOARD HDMI BOARD UMA Cable RJ11 CABLE BLUE TOOTH CABLE USB CABLE Category Description Part Number ...

Page 185: ...D CHINA 3 PIN 27 TAVV5 005 POWER CORD SWISS 3 PIN 27 TAVV5 006 POWER CORD ITALIAN 3 PIN 27 TAVV5 007 POWER CORD DENMARK 3 PIN 27 TAVV5 008 POWER CORD JP 3 PIN 27 TAVV5 009 POWER CORD SOUTH AFRICA 3 PIN 27 TAVV5 010 POWER CORD KOERA 3 PIN 27 TAVV5 011 POWER CORD ISRAEL 3 PIN 27 TAVV5 012 POWER CORD INDIA 3 PIN 27 TAVV5 013 POWER CORD TWN 3 PIN 27 TAVV5 014 POWER CORD ARGENTINA 3 PIN Category Descri...

Page 186: ...PER CASE ASSY W FP UPPER CASE ASSY W O FP T P BRACKET LOWER CASE ASSY W TV LOWER CASE ASSY W OTV UPPER SADDLE R UPPER SADDLE L MINI PCI BRACKET L FINGER PRINT BOARD BRACKET EXPRESS DUMMY CARD SD DUMMY CARD Category Description Part Number ...

Page 187: ... DRIVE TSST TS L633A 0FA DVD SUPER MULTI DRIVE PANASONIC UJ 870S 0FA DVD SUPER MULTI DRIVE HLDS GSA T50N 0FA DVD SUPER MULTI DRIVE SONY AD 7560S 0FA DVD SUPER MULTI DRIVE PLDS DS 8A2S 0FA ODD BEZEL SUPER MULTI ODD BRACKET BLUE RAY DRIVE SONY BC 5500S AR 0FA ODD BEZEL BR ODD BRACKET Category Description Part Number ...

Page 188: ... SATA 160G 5400RPM TOSHIBA MK1652GSX 0FA HDD SATA 160G 5400RPM SEAGATE ST9160827AS 0FA HDD SATA 160G 5400RPM SEAGATE ST9160310AS 0FA HDD SATA 160G 5400RPM WD WD1600BEVS 22ZCT0 HDD SATA 250G 5400RPM HGST HTS542525K9SA00 0FA HDD SATA 250G 5400RPM TOSHIBA MK2546GSX 0FA HDD SATA 250G 5400RPM SEAGATE ST9250827AS 0FA HDD SATA 250G 5400RPM WD WD2500BEVS 22UST0 0FA HDD SATA 320G 5400RPM WD WD3200BEVT 22ZC...

Page 189: ...W BLACK AS KEYBOARD PO BLACK AS KEYBOARD RU BLACK AS KEYBOARD SA CR BLACK AS KEYBOARD SV BLACK AS KEYBOARD SP BLACK AS KEYBOARD SD FN BLACK AS KEYBOARD SW BLACK AS KEYBOARD TI BLACK AS KEYBOARD TR BLACK AS KEYBOARD UK BLACK AS KEYBOARD HB BLACK AS KEYBOARD JP BLACK AS KEYBOARD ND BLACK AS KEYBOARD AR FR BLACK AS KEYBOARD CB BLACK AS LCD Display LCD PANEL G 15 4 WXGA AUO B154EW08 V1 3A LCD PANEL G ...

Page 190: ...178 Chapter 6 LCD COVER LCD BEZEL LCD BRACKET R LCD BRACKET L CAMERA MODULE 0 3M CAMERA BRACKET SCREW PAD Mainboard MB ASSY UMA MB ASSY DIS THERMAL PAD L THERMAL PAD S Category Description Part Number ...

Page 191: ...3C RAM 1G DDRII 667 HYNIX HYMP112S64CP6 Y5 RAM 1G DDRII 667 SAMSUNG M470T2864QZ3 CE6 RAM 1G DDRII 667 SAMSUNG M470T2864DZ3 CE6 RAM 2G DDRII 667 MICRON MT16HTF25664HY 667E1 RAM 2G DDRII 667 HYNIX HYMP125S64CP8 Y5 RAM 2G DDRII 667 SAMSUNG M470T5663QZ3 CE6 Heatsink CPU THERMAL MODULE DIS CPU THERMAL MODULE UMA Speaker SPEAKER R SPEAKER L SUB WOOFER MIC SET Misc VGA MYLAR NAME PLATE AS5530 NAME PLATE ...

Page 192: ...L MA0000062G0 SCREW SCREW M M 2 45D 8 0L K 5 5D 0 8T ZK NL MA000005YG0 SCREW SCREW M 2D 2 5L K 4 05D NI NL MACK20251G0 SCREW SCREW M2D 3 0L K 8 0D Ni MA0000087G0 SCREW SCREW M2X3 NL MA0000060G0 SCREW SCREW M2X5 Ni NL MAA000012G0 SCREW SCREW M3 0D 3 0L K 4 9D Ni MAAA03032G0 SCREW ICW50_CPU_THERMAL_SCREW_ASSY MA01O000300 SCREW SCREW F 4 5L K 4 5D ZK NL CR3 MA000002NG0 Category Description Part Numbe...

Page 193: ...Chapter 6 181 ...

Page 194: ...Appendix A 182 Model Definition and Configuration Aspire 5530 Series Model RO Country Acer Part no Description CPU LCD DIMM 1 DIMM 2 HDD 1 GB ODD Wireless LAN Bluetooth Finger Print Appendix A ...

Page 195: ...ctions are tested under Windows XP Home Windows XP Pro environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the Aspire 5530 series Compatibility Test Report released by the Acer Mobile System Testing Department Appendix B ...

Page 196: ...ild in MS MS Pro SD SC XD Card Bus 1 Test JMicron JMB385 JMicron JMB385 Card Reader SD MMC MS MS Duo MS HG 1 4 8 bit xD PCI Express CPU Test AMD AAQL60 CPU AMD Athlon64X2 QL60 PGA 1 9G 1M 638 35W Griffin B1 AMD ATRM70 CPU AMD TurionX2 RM70 PGA 2 0G 1M 638 35W Griffin B1 AMD ATUZM80 CPU AMD TurionX2 ZM80 PGA 2 1G 2M 638 35W Griffin B1 AMD ATUZM82 CPU AMD TurionX2 ZM82 PGA 2 2G 2M 638 35W Griffin B1...

Page 197: ...HY 667E1 LF NANYA SO512MBII6 Memory NANYA SO DIMM DDRII 667 512MB NT512T64UH8B0FN 3C LF 32 16 0 09um Modem Test Foxconn Fox Con MC4Z 1 5_3 3V Foxconn Conexant Unizion 1 5_3 3v T60M955 02 Norhtbridge Chipset Test AMD AMDRS780MN AMD RS780MN w HDCP EEPROM ODD Test SONY NBDCB2XS ODD SONY BD COMBO 12 7mm Tray DL 2X BC 5500S LF W O bezel SATA TOSHIBA NSM8XS ODD TOSHIBA Super Multi DRIVE 12 7mm Tray DL 8...

Page 198: ...JMB385 Card Reader SD MMC MS MS Duo MS HG 1 4 8 bit xD PCI Express CPU Test AMD AAQL60 CPU AMD Athlon64X2 QL60 PGA 1 9G 1M 638 35W Griffin B1 AMD ATRM70 CPU AMD TurionX2 RM70 PGA 2 0G 1M 638 35W Griffin B1 AMD ATUZM80 CPU AMD TurionX2 ZM80 PGA 2 1G 2M 638 35W Griffin B1 AMD ATUZM82 CPU AMD TurionX2 ZM82 PGA 2 2G 2M 638 35W Griffin B1 AMD ATUZM84 CPU AMD TurionX2 ZM84 PGA 2 3G 2M 638 35W Griffin B1...

Page 199: ...X SO DIMM DDRII 667 512MB HYMP164S64CP6 Y5 LF 64 16 0 065um Modem Test Foxconn Fox Con MC4Z 1 5_3 3V Aus Foxconn Conexant Unizion 1 5_3 3v AUS T60M955 0x Northbridge Chipset Test AMD AMDRS780MN AMD RS780MN w HDCP EEPROM ODD Test SONY NBDCB2XS ODD SONY BD COMBO 12 7mm Tray DL 2X BC 5500S LF W O bezel SATA TOSHIBA NSM8XS ODD TOSHIBA Super Multi DRIVE 12 7mm Tray DL 8X TS L633A LF W O bezel SATA Remo...

Page 200: ...188 Appendix B ...

Page 201: ...formation on all of Acer s Notebook Desktop and Server models including Service guides for all models User s manuals Training materials Bios updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed information ...

Page 202: ...190 Appendix C ...

Page 203: ...e 102 caps lock on indicator 10 Common Problems 142 computer on indicator 10 CPU 96 D DIMM Module 53 Display 4 display hotkeys 14 E EasyTouch Failure 154 eKey Board 82 eKey Board 82 Euro 15 External Module Disassembly Flowchart 47 F Features 1 Fingerprint Reader Failure 155 Flash Utility 37 FPC Cable 105 FRU Field Replaceable Unit List 169 H Hard Disk Drive Module 58 HDTV Switch Failure 156 Hibern...

Page 204: ...rive module 60 P Panel 5 Bottom 9 left 5 PC Card 10 Power On Failure 142 R Right Speaker Module 85 S speakers hotkey 14 System Block Diagram 4 T Test Compatible Components 183 Thermal Unit Failure 156 Top 163 Touch Pad Bracket 79 touchpad hotkey 14 Touchpad Failure 146 Troubleshooting Built in KB Failure 145 EasyTouch Buttons 154 Fingerprint Reader 155 HDTV Switch 156 Internal Microphone 148 Inter...

Page 205: ...193 Windows 2000 Environment Test 184 Wireless Function Failure 154 WLAN Board 54 ...

Page 206: ...194 ...

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