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Troubleshooting

4-3

Troubleshooting

Introduction

0

This chapter contains information about troubleshooting common problems associated with 
the notebook.

General Information

0

The following procedures are a guide for troubleshooting computer problems. The step by 
step procedures are designed to be performed as described.

NOTE:

NOTE

:

The diagnostic tests are intended for Acer products only. Non-Acer products, prototype 
cards, or modified options can give false errors and invalid system responses.

1.

Obtain as much detailed information as possible about the problem.

2.

If possible, verify the symptoms by re-creating the failure through diagnostic tests or 
repeating the operation that led to the problem.

3.

Use Table 4-1 with the verified symptom to determine the solution.

4.

If the Issue is still not resolved, refer to 

Online Support Information

.

Symptoms (Verified)

Power On Issues

No Display Issues

LCD Failure

Internal Keyboard Failure

Touchpad Failure

Internal Speaker Failure

Internal Microphone Failure

Audio and Cardreader Failure

Other Functions Failure

Summary of Contents for Acer M5 481

Page 1: ...Acer M5 481 481G 481T 481TG SERVICE GUIDE ...

Page 2: ...cal magnetic optical chemical manual or otherwise without the prior written permission of Acer Incorporated Disclaimer The information in this guide is subject to change without notice There are no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose The softw...

Page 3: ...ocument Book titles directory names file names path names and program process names are shown in italics Example the DRS5 User s Guide usr local bin fd the TPH15spool_M program Computer output text that represents information displayed on a computer screen such as menus prompts responses to input and error messages are shown in constant width Example 01 The server has been stopped User input text ...

Page 4: ...eneric service guide In such cases contact your regional offices or the responsible personnel channel to provide further technical details When ordering FRU parts Check the most up to date information available on your regional Web or channel If for whatever reason a part number change is made it may not be noted in this printed service guide Acer authorized Service Providers Your Acer office may ...

Page 5: ...word 2 21 Miscellaneous Tools 2 23 Using DMI Tools 2 23 CHAPTER 3 Maintenance Procedures Introduction 3 3 General Information 3 3 Recommended Equipment 3 3 Screw Table 3 3 Maintenance Flowchart 3 4 Machine Disassembly 3 5 Getting Started 3 5 ODD Module Removal 3 6 Lower Cover Removal 3 8 Keyboard Backlight Removal 3 10 Keyboard Removal 3 11 Touch Pad Bracket Removal 3 12 Audio Board Removal 3 14 A...

Page 6: ...d Installation 3 52 Touch Pad Bracket Installation 3 53 Audio Module Installation 3 54 Audio Board Installation 3 55 DIMM Installation 3 57 RTC Installation 3 58 Combo Module Installation 3 59 Solid State Disk SSD Installation 3 60 MIC Installation 3 62 Audio Board Installation 3 63 Battery Pack Installation 3 65 Hard Disk Drive Installation 3 67 Audio Board Installation 3 69 Fan Thermal Assembly ...

Page 7: ... Locations 5 3 CHAPTER 6 FRU Field Replaceable Unit List Exploded Diagrams 6 4 Main Assembly 6 4 FRU List 6 8 Screw List 6 14 CHAPTER 7 Model Definition and Configuration M5 481T 7 3 M5 481TG 7 11 CHAPTER 8 Test Compatible Components Microsoft Windows 7 Environment Test 8 4 Acer M5 481 481G 481T 481TG 8 4 CHAPTER 9 Online Support Information Introduction 9 3 ...

Page 8: ...viii ...

Page 9: ...CHAPTER 1 Hardware Specifications ...

Page 10: ...1 2 ...

Page 11: ...3 2377M processor 3 MB L3 cache 1 50 GHz DDR3 1333 MHz 17 W supporting Intel 64 architecture Intel Smart Cache Mobile Intel HM77 Express Chipset Acer M5 481G 481TG Intel Core i7 3517U processor 4 MB L3 cache 1 90 with Turbo Boost up to 3 0 GHz DDR3 1600 MHz 17 W supporting Intel 64 architecture Intel Smart Cache Intel Core i5 3317U processor 3 MB L3 cache 1 70 GHz with Turbo Boost up to 2 60 GHz D...

Page 12: ...mory supporting Microsoft DirectX 10 1 Dual independent display support External resolution refresh rates HDMI port up to 1920 x 1080 60 Hz MPEG 2 DVD decoding WMV9 VC 1 and H 264 AVC decoding Intel HD Graphics 4000 with up to 1760 MB Dynamic Video Memory 128 MB of dedicated system memory up to 1632 MB of shared system memory supporting Microsoft DirectX 10 1 Triple independent display support Ext...

Page 13: ...VD R DL 6X DVD RW 8X DVD RW 5X DVD RAM Webcam 0 Acer Video Conference featuring Integrated Acer Crystal Eye webcam with 1280 x 1024 resolution Acer Video Conference Manager software featuring Video Quality Enhancement VQE technology supporting 640 x 480 resolution online video calls Wireless Networking 0 WLAN and Bluetooth Combo WLAN BT Combo Acer InviLink Nplify 802 11b g n Wi Fi CERTIFIED Suppor...

Page 14: ... under Acer ProShield Data Removal Module BIOS user supervisor HDD passwords Kensington lock slot Power Adapter 0 ACPI 3 0 CPU power management standard supports Standby and Hibernation power saving modes 3 pin 65 W AC adapter 95 W x 50 D x 25 4 H mm 3 74 x 1 96 x 1 inches 216 g 0 47 lbs 13 with 180 cm DC cable Battery 0 54Wh 4850 mAh 3 cell Li ion battery pack Battery life 8 hours ENERGY STAR Inp...

Page 15: ...Environment 0 Temperature Operating 5 C 35 C Non operating 20 C 65 C Humidity non condensing Operating 20 to 80 Non operating 20 to 80 Options and Accessories 0 2 4 GB DDR3 soDIMM module 3 pin 65 W AC adapter HDMI to VGA cable Quality and Reliability Tests 0 Temperature and humidity Hinge life Weight and pressure Acoustics Spillage Free drop Shock and vibration Electrostatic discharge immunity Key...

Page 16: ... Microsoft Word and Excel with advertising no PowerPoint or Outlook Buy Office 2010 to use the full featured software except Japan Microsoft Office Personal 2010 Japan only subject to customer request newsXpresso NOOK for PC US only Norton Online Backup Windows Live Essentials1 Security Acer Theft Shield McAfee Internet Security Suite Trial17 MyWinLocker 1 except China Hong Kong Multimedia Acer cl...

Page 17: ...rtcut1 Australia Austria Canada France Germany Italy India Ireland Mexico Netherlands Philippines Poland Russia Singapore Spain Switzerland United States United Kingdom only Eurosport Player Standard Eurosport Player Olympic Edition ExpressCache 1 McAfee Anti Theft shortcut except China Netflix shortcut1 Canada Latin America United States only Sleep Memory Optimizer1 Smart Timer1 Starsoftcomm ZDL ...

Page 18: ...ntegrated webcam Web camera for video communication only for certain models 2 Power button indicator Turns the computer on and off Indicates the computer s power status 3 Microphone Internal microphone for sound recording 4 Click buttons left and right The left and right buttons function like the left and right mouse buttons 1 8 7 6 4 2 3 5 ...

Page 19: ...h functions like a computer mouse 6 Keyboard For entering data into your computer 7 Speaker toggle Turns the speakers on and off 8 Display screen Also called Liquid Crystal Display LCD displays computer output Configuration may vary by model Table 1 1 Top View Continued No Icon Item Description ...

Page 20: ... 3 0 devices e g USB mouse USB camera 4 HDMI port Supports high definition digital video connections 5 Ethernet RJ 45 port Connects to an Ethernet 10 100 1000 based network 6 Kensington lock slot Connects to a Kensington compatible computer security lock NOTE Wrap the computer security lock cable around an immovable object such as a table or handle of a locked drawer Insert the lock into the notch...

Page 21: ...harging The light shows amber when the battery is charging Fully charged The light shows blue when in AC mode Power indicator Indicates the computer s power status 2 Power button indicator Turns the computer on and off Indicates the computer s power status 3 Microphone Internal microphone for sound recording NOTE The front panel indicators are visible even when the computer cover is closed 1 2 3 ...

Page 22: ...accepts CDs or DVDs 2 Optical drive access indicator Lights up when the optical drive is active 3 Optical drive eject button Ejects the optical disc from the drive 4 Emergency eject hole Ejects the optical drive tray when the computer is turned off NOTE Insert a paper clip to the emergency eject hole to eject the optical drive tray when the computer is off 1 2 3 4 ...

Page 23: ...tion 1 2 in 1 card reader Accepts Secure Digital SD NOTE Push to remove install the card Only one card can operate at any given time 2 Combo Headphones speaker MIC jack Connects to audio devices e g speakers headphones mic NOTE Supports compatible 3 5 mm headsets with built in microphone e g Acer smart handheld headsets 1 2 ...

Page 24: ...n TouchPad 1 Right Button 2 Left Button 3 Execute Tap twice at the same speed as double clicking a mouse button Quickly click twice Select Tap once Click once Drag Tap twice at the same speed as double clicking a mouse button rest your finger on the TouchPad on the second tap and drag the cursor Click and hold then use finger on the Touchpad to drag the cursor Access context menu Click once NOTE W...

Page 25: ...Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when doing a lot of numeric data entry A better solution would be to connect an external keypad Scroll Lock Fn F12 When Scroll Lock is on the screen moves one line up or down when the up or down arrow keys are pressed respectively Scroll Lock does not work wi...

Page 26: ... all windows F1 Show the help window E Open Windows Explorer F Search for a file or folder D Show the desktop Ctrl F Search for computers if you are on a network L Lock your computer if you are connected to a network domain or switch users if you re not connected to a network domain Ctrl Tab Moves focus from Start menu to the Quick Launch toolbar to the system tray use or to move focus to items on...

Page 27: ... Description Fn F3 Communication switch Enables disables the computer s communication devices Communication devices may vary by configuration Fn F4 Sleep Puts the computer in Sleep mode Fn F5 Display toggle Switches display output between the display screen external monitor if connected and both Fn F6 Screen blank Turns the display screen backlight off to save power Press any key to return Fn F7 T...

Page 28: ...Fn Volume up Increases audio volume Fn Volume down Decreases audio volume Fn Home Play Pause Plays or pauses media files Fn Pg Up Stop Stops media file Fn Pg Dn Previous Plays the previous media file in the play sequence Fn End Next Plays the next media file in the play sequence Table 1 10 Keyboard Hotkeys Continued Hotkey Icon Function Description ...

Page 29: ...nn P15 HDMI Conn P16 HDMI BATTERY P8 RTC X TAL 32 768KHz X TAL 25MHz P31 Batery Charger P32 3V 5V P38 VGPU_CORE P38 P33 P37 VGPU_IO VGFX_AXG 1 8V 1V 1 05V P33 CPU core P34 P37 Discharger Thermal Protection P37 USB Port USB2 0 USB3 0 2 CCD Conn P23 Speaker mSATA HDD P20 USB3 0 USB2 0 PCI E x1 USB Port Charger PCI E x1 USB3 0 USB2 0 USB2 0 USB2 0 2 X TAL 27 0MHz NVIDIA GPU P27 28 29 30 31 32 PCIE 2 ...

Page 30: ...c 0 C 32 C 32 F 95 F Operating writing to optical disc 5 C 35 C 41 F 95 F Nonoperating 20 C 65 C 4 F 140 F Relative humidity Operating 20 to 80 Nonoperating 20 to 80 Maximum altitude unpressurized Operating 15 to 3 048m 50 to 10 000ft Nonoperating 15 to 12 192m 50 to 40 000ft Shock Operating 105G 2 ms half sine Nonoperating 220 G 2 ms half sine Random vibration Operating 0 6G 5 500HZ 30min per axi...

Page 31: ...uetooth See Wireless Wireless Broadcom 43228 20702 PCMCIA N A Audio codec Realtek ALC271VBG Card reader Realtek RTS5209 Same As Previous Item Specification CPU type Intel Sandy Bridge Dual Core processor CPU package rPGA988B Core Logic Four or two execution cores A 32 KB instruction and 32 KB data first level cache L1 for each core A 256 KB shared instruction data second level cache L2 for each co...

Page 32: ...PU Temperature Fan Speed RPM SPL Spec dBA Fan On 35 C Fan Off 30 C 2600 28 Fan On 43 C Fan Off 39 C 3150 31 Fan On 53 C Fan Off 48 C 3450 34 Fan On 63 C Fan Off 58 C 3800 37 Fan On 75 C Fan Off 69 C 4050 40 Fan On 80 C Fan Off 77 C 5V N A Throttling 50 On 82 C OFF 77 C OS shut down at 85 C H W shut down at 85 C CPU Temp Fan Speed RPM SPL Spec dBA Fan On 35 C Fan Off 30 C 2600 28 Fan On 43 C Fan Of...

Page 33: ...50 40 Fan On 95 C Fan Off 93 C 5V N A Throttling 50 On 97 C OFF 93 C OS shut down at 100 C H W shut down at 100 C Item Specification Memory controller Built in at CPU Memory size DDRIII 1GB 2GB 4GB DIMM socket number 1 Supports memory size per socket 4GB Supports maximum memory size Total 6GB Supports DIMM type SODIMM Supports DIMM Speed DDRIII Support DIMM voltage 1 5V Supports DIMM package 20 4 ...

Page 34: ...liance embed in Direct X 11 and Shader Model 5 0 OpenGL 3 2 NVIDA Ageia PhysXTM technology NVIDA CUDA technology LVDS Engine and Memory DP Spread Spectrum Support The following video formats are supported MPEG 2 MPEG 4 Part 2 Advanced Simple Profile H 264 SVC codec support VC1 DivX version 3 11 and later MVC Sampling rate 60Hz Item Specification BIOS vendor Insyde BIOS Version 1 02 BIOS ROM type E...

Page 35: ... Item Specification Vendor Model Name HGST 2 5 5400rpm 320GB HTS543232A7A 384 SEAGATE 2 5 5400rpm 320GB 9WS14C 188 ST320LT012 HGST 2 5 5400rpm 320GB HTS545032A7E 380 WD 2 5 5400rpm 320GB WD3200LPVT 2 2G33T0 Capacity GB 250 320 500 640 Bytes per sector 512 512 512 512 Data heads 2 2 4 3 4 4 Drive Format Disks 1 1 2 2 Spindle speed RPM 5400 Performance Specifications Buffer size 8MB Interface SATA F...

Page 36: ... Item Specification Vendor Model Name PHISON SSD NAND LiteOn LMT 64 SanDisk SSD U100 SSD X100 Capacity GB 20GB 128 256 512GB Performance Specifications Form Factor 2 5 7 0mm Buffer size 64MB Interface SATA 1 5 3 Gbps mDDR DC Power Requirements Voltage tolerance 3 3V 5V ...

Page 37: ...o Book 1 1 DVD R Book 1 0 3 9G DVD R Book 2 0 4 7G General Authoring DVD R Version 1 0 DVD RW DVD RW Non CPRM CPRM DVD R Dual DVD RAM CD CD DA Red Book Standard Audio CD CD TEXT CD ROM Yellow Book Mode1 2 Standard Data CD ROM XA Mode2 Form1 2 Photo CD Multi Session CD I Green Book Mode2 Form1 2 Ready Bridge CD Extra CD Plus Blue Book Audio Text Video Video CD White Book MPEG1 CD R Orange Book Part...

Page 38: ...le disc format KODAK PhotoCD Single and Multi session CD Extra CDPLUS Video CD CD text data Read Write CD R discs Read Write CD RW discs Read Write DVD ROM DVD R Ver 2 0 2 1 for General Read Write DVD R DL Ver 3 0 Read Write DVD RW Ver 1 0 1 1 1 2 Read Write DVD R Ver 1 3 Read Write DVD R DL Ver1 0 1 1 Read Write DVD RW Ver 1 3 Read Write DVD RW high speed Ver 1 0 Read Write DVD RAM Ver 2 0 2 1 2 ...

Page 39: ...54 Display resolution pixels 1366 H x 768 V Pixel Pitch mm 0 2588 x0 2588 Typical White Luminance cd m2 also called Brightness 200 typ 5 points average 170 min 5 points average Contrast Ratio 400 typ Response Time Optical Rise Time Fall Time msec 8 typ 16 Max Typical Power Consumption watt 5 6 max Include Logic and Blu power Weight without inverter 450 max Physical Size mm 359 3 x 209 5 typical 36...

Page 40: ...500 typ Response Time Optical Rise Time Fall Time msec 16 Max Typical Power Consumption watt 4 5 max Include Logic and Blu power Weight without inverter 450 max Physical Size mm 359 3 x 209 5 typical 360 x 210 x 5 5 max Electrical Interface 1 channel LVDS Viewing Angle degree Horizontal Right CR 10 Left Vertical Upper CR 10 Lower 45 45 15 35 typical 40 40 10 30 min Item Specification Vendor Model ...

Page 41: ... 1366x768 60Hz 16 9 Y Y Y Y Y Item Specification VGA Chip NvidiaNGeForce GT 640M Optimus Supports Advanced Scheduler 2 0 1 0 XPDM support DX10 1 DX10 DX9 support OGL 3 0 support Support CRT LVDS HDMI DP interface concurrent Dual channel LVDS interface support single channel 24 bpp dual link Direct X 11 and Shader Model 5 0 OpenGL 3 2 support Resolution 8 bits 16 bits 32 bits 48 bits 800x600p 60Hz ...

Page 42: ...ard N A Audio Codec and Amplifier Item Specifications Chipset Data throughput Protocol Interface Connector type Supported protocol Item Specifications Item Specification Vendor and Model Liteon 1 3M 10P2SF205 Suyin 1 3M HD HF1316 Type 1 3M Item Specification Item Specification Audio Controller Conexant CX20584 21Z ...

Page 43: ...Works with all digital microphones Internal microphone boost Digital 0 12 24 36 48 dB Analog 0 10 20 30 40 dB Microphone Security Control Please contact Conexant Sales FAE for additional confidential document to disable the bit in microphone from the BIOS Exceeds Windows Vista and Windows 7 Desktop and Notebook Premium Logo Requirements WLP4 0 D Flex power management exceeds Intel ECR 15B requirem...

Page 44: ...two sense pins Dual Sony Philips Digital Interface S PDIF outputs Digital Mixer Simultaneous DAC and SPDIF engines 3 3 V analog and I O operation uses Vaux for power management modes SmartAudio GUI optional advanced audio control Digital Parametric SmartEQ with Dynamic Range Compression DRC Enhances the sound quality on low cost speakers Night Mode 3D Expander Third party Logo software support And...

Page 45: ...2Khz resolution VSR Variable Sampling Rate Internal microphone Yes Internal speaker quantity Yes 2W speakers x2 Item Specification Chipset Atheros WB222 Data throughput 11 54 Mbps up to 300 Mbps for Draft N Protocol b g n Interface PCI E Item Specification Vendor Model name SANYO AP12A3i Battery Type Li Ion Pack capacity 4850mAh Number of battery cell 3 Package configuration 2S1P Item Specificatio...

Page 46: ... million colors Number of HDMI port s 1 Location 1 left side Item Specification Input rating 100 240V 1 7A 1 7A 50 60Hz Maximum input AC current 1 7A 1 7A 50 60Hz Maximum input AC current 264 Vrms Inrush current 264 Vac Cold Hot start No damage meet fuse and bridge diode I2t de rating Efficiency Meets EPA 2 0 level V requirement The adapter efficiency shall be more than 87 that is the average valu...

Page 47: ... in the system are turned off completely Working G0 S0 Individual devices such as the CPU and hard disc may be power managed in this state Suspend to RAM S3 CPU set power down VGA Suspend Audio Power Down Hard Disk Power Down CD ROM Power Down Super I O Low Power mode Save to Disk S4 Also called Hibernation Mode System saves all system states and data onto the disc prior to power off the whole sys...

Page 48: ...ion 1 00 00 Compliant with Memory Stick XC HG Duo Format Specification Version 1 00 00 Compliant with Memory Stick XC Micro Format Specification Version 1 00 00 Compliant with Memory Stick XC HG Micro Format Specification Version 1 00 00 Compliant with Memory Stick PRO HG Duo Format Specification Version 1 03 00 Compliant with Memory Stick HG Micro Format Specification Version 1 00 00 Compliant wi...

Page 49: ... Management DMA4 Direct memory access controller Hardware IRQ System Function IRQ0 System timer IRQ1 Standard PS 2 Keyboard IRQ8 System CMOS real time clock IRQ12 ELAN Ps 2 Port Smart Pad IRQ13 Numberic data processor IRQ81 IRQ190 Microsoft ACPI Compliant PCI10 Intel R 7 Series C216 Chipset Family SMBus Host Controller 1E22 PCI16 Intel R 7 Series C216 Chipset Family USB Enhanced Host Controller 1E...

Page 50: ...comm Atheros AR5BWB222 Wireless Network Adapter PCI22 High Definition Audio Controller PCI23 Intel R 7 Series c216 chipset family sub enhanced Host Controller 1E26 PCI 5 Broadcom Netlink TM Gigabit Ethernet PCI 4 Intel R 7 USB 3 0 eXtensible Host Controller PCI 3 Intel R 7 HD Gaphics 4000 PCI 2 Intel R 7 series c216 chipset family pci Express Root Port 8 1E1E Hardware IRQ System Function ...

Page 51: ...oller 040 043 System timer 04E 04F Motherboard resources 050 053 System timer 60 Standard PS 2 Keyboard 61 Motherboard resources 62 Microsoft ACPI Compliant Embedded Controller 63 Motherboard resources 64 Standard PS 2 Keyboard 65 Motherboard resources 66 Microsoft ACPI Compliant Embedded Controller 67 Motherboard resources 07 Motherboard resources 070 077 System CMOS real time clock 80 Motherboar...

Page 52: ...rd resources 2000 2FFF Inte 6 Series C200 Series Chipset Family PCI Express Root Port 6 1C1A 3000 3FFF Intel 6 Series C200 Series Chipset Family PCI Express Root Port 5 1C18 3F80 3FFF NVIDIA GeForce GT 640M LE 4000 4FFF Intel 6 Series C200 Series Chipset Family PCI Express Root Port 2 1C12 5000 5FFF 2nd generation Intel Core processor family PCI Express Controller 0101 6000 603F Intel HD Graphics ...

Page 53: ... for this model I O address hex System Function shipping configuration 220 22F 230 26D 26E 26 278 27F 280 2AB 2A0 2A7 2A8 2E7 2E8 2EF 2F0 2F7 2F8 2FF 300 31F 320 36F 370 377 378 37F 380 387 388 38B 38C 3AF 3B0 3BB 3BC 3BF 3C0 3DF 3E0 3E1 3E2 3E3 3E8 3EF 3F0 3F7 3F8 3FF CF8 CFB PCIDIVO 1 PCIDIVO 1 ...

Page 54: ...1 44 Hardware Specifications and Configurations ...

Page 55: ...CHAPTER 2 System Utilities ...

Page 56: ...2 2 ...

Page 57: ...ing BIOS Setup Utility set the parameter to Enabled To change the boot device without entering the BIOS SETUP press F12 during POST to enter the multi boot menu Navigating the BIOS Utility 0 Six menu options are Information Main Security Boot Exit To navigate through the following Menu use the left and right arrow keys Item use the up and down arrow keys Change parameter value press F5 or F6 Exit ...

Page 58: ...nsydeH20 Setup Utility Rev 3 7 Information Main Security Boot Exit CPU Type Intel R Core TM i7 3517U CPU 1 90GHz CPU Speed 1 90GHz HDD Model Name HDD Serial Number ATAPI Model Name System BIOS Version V1 02 VGA BIOS Version nVidia VGA REV80 07 23 00 11 Serial Number xxxxxxxxxxxxxxxxxxxx Asset Tag Number xxxxxxxxxxxxxxxxxx Product Name xxxxxxxxxxxxxxxx Manufacturer Name xxxxxxxxxxxxxxxxxxxx UUID xx...

Page 59: ... name of HDD0 hard disk drive installed on primary IDE master HDD0 Serial Number Serial number of HDD0 installed on primary IDE master ATAPI Model Name Model name of Optical device installed in system System BIOS Version System BIOS version VGA BIOS Version VGA video graphics array firmware version of system Serial Number Serial number of unit Asset Tag Number Asset tag number of system Product Na...

Page 60: ...Date 01 01 2012 Total Memory xxxx MB Video Memory xMB Graphic Mode Switchable Quiet Boot Enabled Network Boot Enabled F12 Boot Menu Disabled D2D Recovery Enabled Wake on LAN Disabled SATA Mode AHCI Mode F1 Help Select Item F5 F6 Change Values F9 Setup Default ESC Exit Select Menu Enter Select SubMenu F10 Save and Exit Table 2 2 BIOS Main Parameter Description Format Option System Time BIOS system ...

Page 61: ...Disabled Network Boot Option to boot system from LAN local area network Option Enabled or Disabled F12 Boot Menu Option to use boot menu during POST Option Enabled or Disabled D2D Recovery Option to use D2D Recovery function Option Enabled or Disabled Wake on LAN Option to wake up system through LAN local area network Option Enabled or Disabled SATA Mode Option to set SATA controller mode Option A...

Page 62: ...ssword Is Frozen Set Supervisor Password Enter Set User Password Enter Set HDD Password Enter Password on Boot Disabled F1 Help Select Item F5 F6 Change Values F9 Setup Default ESC Exit Select Menu Enter Select SubMenu F10 Save and Exit Table 2 3 BIOS Security Parameter Description Option Supervisor Password Is Supervisor password setting Clear or Set User Password Is User password setting Clear o...

Page 63: ...hlight the Set Supervisor Password parameter and press Enter The Set Supervisor Password dialog box is shown Figure 2 4 NOTE NOTE To change an existing password refer to Changing a Password Figure 2 4 Setting a Password Set Supervisor Password 2 Type a new password in the Enter New Password field and press Enter NOTE NOTE The following characters may be used in a password IMPORTANT Use care when t...

Page 64: ...ord strings do not match the Setup Warning dialog is shown Figure 2 6 Figure 2 6 Setting a Password Passwords Do Not Match a Press Enter to return to the BIOS Setup Utility Security menu b The Supervisor Password parameter is shown as Clear c To try to set a new password again repeat steps 1 through 3 Removing a Password 0 Perform the following 1 Use the and keys to highlight Set Supervisor Passwo...

Page 65: ...ter Current Password field and press Enter 3 Type new password in Enter New Password field and press Enter 4 Retype new password in Confirm New Password field and press Enter 5 If new password and confirm new password strings match The Setup Notice dialog is shown Figure 2 9 If it is not shown go to step 6 Figure 2 9 Changing a Password Setup Notice a Press Enter to return to the BIOS Setup Utilit...

Page 66: ...ough 4 7 If new password and confirm new password strings do not match the Setup Warning dialog is shown Figure 2 11 Figure 2 11 Changing a Password Passwords Do Not Match a Press Enter to return to the BIOS Setup Utility Security menu b The Supervisor Password parameter is shown as Clear c To try to change the password again repeat steps 1 through 4 Setup Warning Invalid Password Continue Continu...

Page 67: ...the value Figure 2 12 BIOS Boot InsydeH20 Setup Utility Rev 3 5 Information Main Security Boot Exit Item Specific Help Boot priority order USe or to select a device then press F5 to move it down the list or F6 to move it up the list Press Esc to escape the menu 1 HDD Hitachi HTS545032B9A300 2 ATAPI CDROM MATSHITADVD RAM UJ8A2AS 3 USB FDD 4 Network Boot Atheros Boot Agent 5 USB HDD 6 USB CDROM F1 H...

Page 68: ...nges Exit Discard Changes Load Setup Defaults Discard Changes Save Changes F1 Help Select Item F5 F6 Change Values F9 Setup Default ESC Exit Select Menu Enter Select SubMenu F10 Save and Exit Table 2 4 BIOS Exit Parameter Description Exit Saving Changes Exit BIOS utility and save setup item changes to system Exit Discarding Changes Exit BIOS utility without saving setup item changes to system Load...

Page 69: ...y Disc is not available create one before BIOS Flash utility is used NOTE NOTE Do not install memory related drivers XMS EMS DPMI when BIOS Flash is used NOTE NOTE Use AC adaptor power supply when running BIOS Flash utility If battery pack does not contain power to finish loading BIOS Flash do not boot system Prerequisites for BIOS Flashing utilities 1 Prepare a bootable USB device 2 Copy Flash ut...

Page 70: ...ode 6 Execute Z09_022 exe to update BIOS Figure 2 15 where C is the name of the USB drive The system restarts after update is complete InsydeH20 Setup Utility Rev 3 5 Information Main Security Boot Exit Item Specific Help Boot priority order USe or to select a device then press F5 to move it down the list or F6 to move it up the list Press Esc to escape the menu 1 USB HDD USB 2 0 Flash Disk 2 IDE0...

Page 71: ...ash is complete when the message Flash Programming Complete is shown System will restart automatically when finished NOTE NOTE If AC power is not connected the following message is shown Figure 2 17 Plug in the AC power to continue Figure 2 17 AC Power Warning C Z09_022 X XXx XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX Z09 Z09 0 05 0 08 1 4c Warning No AC power connect ...

Page 72: ...indows OS 2 Copy Z09_022W exe WinFlash Executable to the Desktop recommended for easy access 3 Double click the WinFlash executable 4 Click OK to begin the update A progress screen is shown Figure 2 18 Figure 2 18 InsydeFlash NOTE NOTE If the error message appears Figure 2 19 check the system BIOS ROM file size ZRJ ZRJ V0 05 V0 08 ...

Page 73: ...Acer M5 481 481G 481T 481TG System Utilities 2 19 Figure 2 19 InsydeFlash ...

Page 74: ...ng 1 From Password Error Status dialog shown in Figure 2 20 press Enter to continue 2 The Enter Unlock Password dialog Figure 2 21 is shown Figure 2 21 Enter Unlock Password Key NOTE NOTE An key code is generated for use with unlocking utility Make note of this code 3 On separate compatible device boot to DOS 4 Execute UnlockHD exe Figure 2 22 to create a password unlock code Use the format Unlock...

Page 75: ...password Figure 2 22 in Enter Unlock Password dialog Figure 2 21 Removing BIOS Password 0 If wrong supervisor password is entered three times the System will halt dialog is shown Figure 2 23 Figure 2 23 Supervisor Password Error 1 Press the Power button 2 Press the key at Post Figure 2 24 Enter Key at Post ...

Page 76: ...B HDD to boot from a USB device NOTE NOTE The Password on Boot setting must be Disabled in BIOS setup 4 At a DOS prompt enter ClearSuPw exe Figure 2 25 Figure 2 25 Clear Supervisor Password Utility 5 When message Clear the SU Pws completely is shown supervisor password has been removed ...

Page 77: ...s checking that the table correlates with the hardware before sending it to the operating system Windows etc Prerequisites Copy qdmi301 exe and VEEPROM to a bootable USB device To update the DMI Pool perform the following 1 Insert USB device in system 2 Boot to DOS 3 At the prompt enter qdmi301 exe To execute a specific function select the associated menu number Figure 2 26 Figure 2 26 DMI Tools M...

Page 78: ... Acer M5 481 481G 481T 481TG System Utilities Figure 2 27 Asset Tag Menu Item 5 Press 2 to modify the product number key Figure 2 28 Figure 2 28 Product Name Menu Item 6 Press 3 to modify serial number key ...

Page 79: ...Acer M5 481 481G 481T 481TG System Utilities 2 25 Figure 2 29 Serial Number Menu Item 7 Press 4 to modify the 1394 GUID number key ...

Page 80: ...2 26 Acer M5 481 481G 481T 481TG System Utilities Figure 2 30 1394 GUID Number Menu Item 8 Press 0 to exit ...

Page 81: ...gure 2 31 Exit Menu Item 9 At the command prompt type VEEPROM to write any changes in the data to the EEPROM Figure 2 32 VEEPROM Command Prompt NOTE NOTE When using any of the write options restart the system to make the new DMI data effective C VEEPROM_ ...

Page 82: ... to write MAC values to eeprom Figure 2 34 Figure 2 34 MAC BAT 3 Reboot computer when process has completed Table 2 5 Field Name Value Description Title MAC Address byte N A WriteData 001122334455 MAC value StartAddr 7A MAC address WriteLeng 6 MAC value length KeepByte 0 N A MAC CFG Notepad MAC CFG Notepad Title MAC Address byte WriteData 001122334455 StartAddr 7A WriteLeng 6 KeepByte 0 File Edit ...

Page 83: ...CHAPTER 3 Maintenance Procedures ...

Page 84: ...3 2 ...

Page 85: ...m the actual model During the removal and installation of components make sure all available cable channels and clips are used and that the cables are installed in the same position All prerequisites must be performed prior to performing maintenance Recommended Equipment 0 The following tools are required to perform maintenance on the notebook Wrist grounding strap and conductive mat Flat screwdri...

Page 86: ...lowchart 0 The flowchart in Figure 3 1 provides a graphic representation of the module removal and installation sequences It provides information on what components need to be removed and installed during servicing Figure 3 1 Maintenance Flow ...

Page 87: ... install sequence Observe the order of the sequence to avoid damage to any of the hardware components Perform the following prior to performing any maintenance procedures 1 Remove power A from the system and peripherals Figure 3 1 2 Remove all cables from system Figure 3 1 AC Adapter 3 Place system on a stable work surface A ...

Page 88: ...C adapter Turn off device 1 Locate ODD Module on lower cover Figure 3 1 2 Remove screw Figure 3 1 ODD Module Removal 3 Remove ODD module from lower cover 4 Insert a thin tool in the manual eject hole to open the drive 5 Remove the ODD bezel Figure 3 2 ...

Page 89: ...3 7 Figure 3 2 ODD Bezel Removal 6 Remove screws from the bracket 7 Remove the bracket Figure 3 3 ODD Bracket Removal ID Size Quantity Screw Type A M2x2 2 B M2 5x5 0 1 ...

Page 90: ...e lower cover screws are removed to allow access to Top Cover Prerequisite ODD Module Removal 1 Remove securing screw Figure 3 1 Figure 3 1 Lower Cover Screw Removal 2 Turn the device over on a secure surface 3 Partially remove the top cover 4 Disconnect the cables ODD Screw ...

Page 91: ...3 9 Figure 3 2 Lower Cover Cabling ID Size Quantity Screw Type A M2 5x5 0 15 ...

Page 92: ...3 10 Keyboard Backlight Removal 0 Prerequisite Top Cover Removal 1 Turn the top cover to expose the bottom 2 Remove the Backlight module Figure 3 1 Backlight Removal ...

Page 93: ...erequisite Top Cover Removal Backlight Module Removal 1 Turn the top cover to expose the bottom 2 Remove the screw s 3 Lift up the keyboard Figure 3 1 Figure 3 1 Keyboard Screw Removal ID Size Quantity Screw Type M1 0 x 0 43 40 ...

Page 94: ...l 0 Prerequisite Top Cover Removal 1 Turn the top cover to expose the bottom 2 Remove the screw s Figure 3 1 T pad Bracket Screw Removal 3 Remove the T pad bracket 4 Lift up the keyboard Figure 3 2 Figure 3 2 T pad Bracket Removal ...

Page 95: ...3 13 ID Size Quantity Screw Type M2 5 x 1 x 7 Flat head 2 ...

Page 96: ...al 0 Prerequisite Top Cover Removal Touch Pad Bracket Removal 1 Turn the top cover to expose the bottom 2 Disconnect the FFC and adhesive strip Figure 3 1 Audio Board FFC Removal 3 Remove the screw s 4 Remove the Audio Board ...

Page 97: ...3 15 Figure 3 2 Audio Board Screw Removal ID Size Quantity Screw Type M2 5 x 1 x 7 Flat head 4 ...

Page 98: ...moval 1 Disconnect the FFC from the audio board 2 Disconnect the MIC cable from the audio board 3 Disconnect the HDD FFC from the audio board 4 Disconnect the speaker cable from the audio board Figure 3 1 Audio Board Cabling Removal 5 Remove the screw s ...

Page 99: ...3 17 Figure 3 2 Audio Board Screws Removal 6 Remove the screw s 7 Remove the Audio Board ID Size Quantity Screw Type M2 0 x 3 0 2 ...

Page 100: ...3 18 DIMM Removal 0 Prerequisite Top Cover Removal 1 Locate DIMM module on mainboard 2 Push module clips outwards 3 Remove DIMM module from mainboard connector Figure 3 1 DIMM Removal ...

Page 101: ...oval 0 Prerequisite Top Cover Removal 1 Locate RTC battery on mainboard 2 Remove the RTC battery Figure 3 1 Audio Board Cabling Removal 3 Remove RTC battery D IMPORTANT Follow local regulations for battery disposal ...

Page 102: ...3 20 Combo Module Removal 0 Prerequisite Top Cover Removal 1 Remove the antenna cables 2 Remove the screw s Figure 3 1 Antenna Disconnection 3 Remove the module Figure 3 2 Combo Module Removal Main Aux ...

Page 103: ...3 21 ID Size Quantity Screw Type M2 0 x 2 0 1 ...

Page 104: ...3 22 Solid State Disk Removal 0 Prerequisite Top Cover Removal 1 Remove the screw s Figure 3 1 Solid State Disk Screw Removal 2 Remove the Solid State Disk SSD module Figure 3 2 Solid State Disk Removal ...

Page 105: ...3 23 ID Size Quantity Screw Type M2 0 x 2 0 1 ...

Page 106: ...3 24 MIC Removal 0 Prerequisite Top Cover Removal 1 Disconnect the MIC cable 2 Remove the cable Figure 3 1 MIC Cabling Removal 3 Remove the MIC Figure 3 2 MIC Module Removal ...

Page 107: ...3 25 LCD Module Removal 0 Prerequisite Top Cover Removal 1 Disconnect the LVDS cable Figure 3 1 LVDS Cable Removal 2 Remove the screw s Figure 3 2 LCD Module Screws Removal ...

Page 108: ...3 26 3 Remove LCD Module Figure 3 3 LVDS Cable Removal ID Size Quantity Screw Type A M2 5 x 2 5 2 B M2 5 x 2 5 3 ...

Page 109: ... Prerequisite Top Cover Removal Audio Board Removal 1 Move the MIC cable off the battery It is not necessary to remove the MIC module Figure 3 1 MIC Cabling Preparation 2 Disconnect the power cable Figure 3 2 Power Cable Removal ...

Page 110: ...3 28 3 Remove battery pack NOTE NOTE Follow local regulations for battery disposal Figure 3 3 Battery Battery Removal ...

Page 111: ...d Disk Drive Removal 0 Prerequisite Top Cover Removal Audio Board Removal 1 Disconnect the Audio Board FFC and move away Figure 3 1 Audio FFC Preparation 2 Disconnect the HDD cable Figure 3 2 HDD Cable Removal ...

Page 112: ...3 30 3 Remove the screw s 4 Remove the HDD Figure 3 3 HDD Removal 5 Remove the screw s NOTE NOTE There are two screws on the HDD bracket 6 Remove the HDD bracket Figure 3 4 HDD Bracket Screws Removal ...

Page 113: ...3 31 ID Size Quantity Screw Type A M2 0 x 2 0 2 B M2 0 x 2 0 2 ...

Page 114: ...CD Module Removal 1 Place LCD module on a clean dry surface 2 Grasp the corner of the bezel and remove 3 Continue to remove the bezel as shown Figure 3 1 Figure 3 1 LCD Bezel Removal 4 Remove the bezel Figure 3 2 LCD Bezel Removal Continued ...

Page 115: ...moval 0 CAUTION Make sure the system has cooled before removing the termal assembly to avoid injury Prerequisite LCD Module 1 Disconnect the fan cable 2 Loosen the screw s Figure 3 1 Fan Thermal Screw Removal 3 Remove the assembly ...

Page 116: ...3 34 Figure 3 2 Fan Thermal Assembly Removal ...

Page 117: ...3 35 LCD Hinge Removal 0 Prerequisite LCD Bezel Removal 1 Locate the hinges Figure 3 1 LVDS Cable Removal 2 Remove the screw s Figure 3 2 LCD Hinge Screws Removal ...

Page 118: ...3 36 ID Size Quantity Screw Type A M2 0 x 0 5 x 7 0 Flathead 3 B M2 0 x 0 5 x 7 0 Flathead 3 ...

Page 119: ...3 37 LCD Bracket Removal 0 Prerequisite LCD Hinge Removal 1 Remove the screw s 2 Remove the bracket Figure 3 1 LCD Bracket Removal ID Size Quantity Screw Type M2 0 x 0 5 x 7 flathead 2 ...

Page 120: ...3 38 LCD Module Removal 0 Prerequisite LCD Hinge Removal 1 Place the LCD on a clean flat surface Figure 3 1 LCD Panel Removal 2 Remove the screw s Figure 3 2 LCD Panel Screws Removal ...

Page 121: ...3 39 3 Slide the panel down to release from the panel cover Figure 3 3 LCD Panel Unlock 4 Remove the panel Figure 3 4 LCD Panel Removal unlocked position ...

Page 122: ...3 40 ID Size Quantity Screw Type A M2 0 x 0 5 x 7 0 flathead 2 ...

Page 123: ...CD Module Removal 1 Disconnect the LVDS cable from the panel Figure 3 1 LVDS Cable Removal 2 Disconnect LVDS connector from the panel 3 Disconnect the cable from the panel inner bracket 4 Remove the LVDS cable Figure 3 2 LVDS Cable Removal ...

Page 124: ...3 42 CCD Module Removal 0 Prerequisite LCD Module Removal 1 Locate the CCD module on the back of the LCD panel 2 Remove module and disconnect from cable Figure 3 1 CCD Cable Removal 3 Remove the module ...

Page 125: ...moval of Combo Module Audio Board HDD SSD Module DIMM Battery Pack Fan Thermal Assembly and LCD Module 1 Clear the antenna cables and position them out of the way 2 Remove the screw s Figure 3 1 Mainboard Screw Removal 3 Remove the mainboard ...

Page 126: ...3 44 Figure 3 2 Mainboard Removal IMPORTANT Follow local regulations for board disposal ID Size Quantity Screw Type M2 5 x 3 0 3 ...

Page 127: ...3 45 Antenna Removal 0 Prerequisite Mainboard Removal 1 Locate the antenna cables 2 Gently remove the cabling Figure 3 1 Antenna Cabling Removal 3 Remove the antennas Figure 3 2 Antenna Removal ...

Page 128: ...46 Speaker Modules Removal 0 Prerequisite Mainboard Removal 1 Locate the speaker cables Figure 3 1 Speaker Location 2 Remove the speaker L R modules Figure 3 2 Speaker Removal 3 Remove the speaker cabling ...

Page 129: ...odule Installation 0 1 Install the ODD bezel Figure 3 1 ODD Bezel Removal 2 Install the ODD the bracket 3 Secure with the screw s Figure 3 2 ODD Bracket Removal 4 Install ODD module in lower cover 5 Install and secure with screw A ...

Page 130: ...3 48 Figure 3 3 ODD Module Installation ID Size Quantity Screw Type A M2x2 2 B M2 5x5 0 1 ODD Bottom ODD Bottom B ...

Page 131: ...tion 0 1 Connect the cabling to the main unit Figure 3 1 Lower Cover Cabling Installation 2 Turn the device to expose the bottom lower cover 3 Secure with screw s Figure 3 2 Figure 3 2 Lower Cover Screw Intallation ODD Screw A ...

Page 132: ...3 50 ID Size Quantity Screw Type A M2 5x5 0 15 ...

Page 133: ...Backlight Installation 0 1 Install the keyboard module 2 Align the Backlight module with the keyboard plate Figure 3 1 Backlight and Keyboard Alignment 3 Install the Backlight module Figure 3 2 Backlight Installation ...

Page 134: ...Place the keyboard on the top cover 2 Secure with screw s Figure 3 1 Figure 3 1 Keyboard Installation 3 Align the mylar strip and install in place 4 Turn the device over on a secure surface ID Size Quantity Screw Type M1 0 x 0 43 40 ...

Page 135: ...t Installation 0 1 Insert the T pad bracket and align the screw holes on the bracket and top cover 2 Secure with screw s Figure 3 1 Figure 3 1 T pad Bracket Installation ID Size Quantity Screw Type M2 5 x 1 x 7 Flat head 2 ...

Page 136: ...align the screw holes on the module and top cover 2 Secure with screw s Figure 3 1 Figure 3 1 Audio Board Installation 3 Insert the FFC into the module 4 Secure with the adhesive Figure 3 2 T pad FFC Intallation ID Size Quantity Screw Type M2 5 x 1 x 7 Flat head 4 ...

Page 137: ... the screw holes on the module and chassis Figure 3 1 Audio Board Installation 2 Secure with screw s 3 Connect the FFC to the audio board 4 Connect the MIC cable to the audio board 5 Connect the HDD FFC to the audio board 6 Connect the speaker cable to the audio board ...

Page 138: ...3 56 Figure 3 2 Audio Board Screws Removal ID Size Quantity Screw Type M2 0 x 3 0 2 ...

Page 139: ...3 57 DIMM Installation 0 1 Connect DIMM module to mainboard connector 2 Push down on module until clips lock in place Figure 3 1 DIMM Installation ...

Page 140: ...3 58 RTC Installation 0 1 Locate RTC socket on the mainboard 2 Place RTC module on mainboard Figure 3 1 RTC Installation ...

Page 141: ... the module with the mainboard 2 Install the module and hold down in place Figure 3 1 Combo Module Installation 3 Secure with screw s 4 Connect the antenna cables Figure 3 2 Antenna Connection ID Size Quantity Screw Type M2 0 x 2 0 1 Main Aux ...

Page 142: ...ate Disk SSD Installation 0 1 Locate the SSD connector on the mainboard 2 Insert the board and hold down Figure 3 1 Solid State Disk Installation 3 Secure with screw s Figure 3 2 Solid State Disk Screw Installation ...

Page 143: ...3 61 ID Size Quantity Screw Type M2 0 x 2 0 1 ...

Page 144: ...3 62 MIC Installation 0 1 Insert the MIC into the chassis Figure 3 1 MIC Installation 2 Place the cable along the battery 3 Connect the MIC cable Figure 3 2 MIC Cable Connection ...

Page 145: ... Board Installation 0 1 Align the LCD module with the chassis and install the LCD module Figure 3 1 LCD Module Installation 2 Secure with screw s Figure 3 2 LCD Module Screws Removal 3 Connect the LVDS cable B A ...

Page 146: ...3 64 Figure 3 3 Audio Board Screws Removal ID Size Quantity Screw Type A M2 5 x 2 5 2 B M2 5 x 2 5 3 ...

Page 147: ... Installation 0 1 Position the battery pack in the chassis 2 Install the battery pack Figure 3 1 Battery Pack Installation 3 Connect the power cable Figure 3 2 Power Cable Connection 4 Replace MIC cable to its position ...

Page 148: ...3 66 Figure 3 3 MIC Cable Positioning ...

Page 149: ...Drive Installation 0 1 Install the HDD carrier on the HDD 2 Secure with the screw s Figure 3 1 HDD Bracket Installation 3 Install the HDD in the chassis 4 Secure with the screw s Figure 3 2 HDD Screw Installation A B ...

Page 150: ...3 68 5 Connect the HDD cable connector 6 Connect the Audio Board FFC Figure 3 3 Cable Connections ID Size Quantity Screw Type A M2 0 x 2 0 2 B M2 0 x 2 0 2 ...

Page 151: ...odule and install Figure 3 1 LCD Bezel Installation 2 Move around the bezel and press down to secure Figure 3 2 LCD Bezel Removal NOTE NOTE Bezel locks in place easily If there is any resistance make sure the LVDS cable is correctly located inside the LCD module ...

Page 152: ...l grease from CPU using a lint free cloth or cotton swab and Isopropyl Alcohol Acetone or other approved cleaning agent Apply small amount of thermal grease to center of CPU 1 Align the assembly to the mainboard screw holes Figure 3 1 Fan Thermal Module Installation NOTE NOTE The captive screws must be installed and secured in numerical order for thermal grease to spread evenly 2 Install and secur...

Page 153: ...3 71 Figure 3 2 Fan Thermal Screw Removal 1 3 2 4 5 6 ...

Page 154: ...tion 0 1 Align the hinges with the LCD cover 2 Secure with the screw s Figure 3 1 LCD Hinge Screws Installation ID Size Quantity Screw Type A M2 0 x 0 5 x 7 0 Flathead 3 B M2 0 x 0 5 x 7 0 Flathead 3 B right hinge A left hinge ...

Page 155: ...73 LCD Bracket Installation 0 1 Align the bracket in the LCD cover 2 Install the bracket 3 Secure with the screw s Figure 3 1 LCD Bracket Installation ID Size Quantity Screw Type M2 0 x 0 5 x 7 flathead 2 ...

Page 156: ... chassis and install the panel Figure 3 1 LCD Module Installation 2 Position the LCD correctly and slide up to lock in place Figure 3 2 LCD Module Screws Removal 3 Slide the panel in place to install correct installation alignment correct installation alignment ...

Page 157: ...3 75 Figure 3 3 LCD Panel Insatllation ID Size Quantity Screw Type A M2 0 x 0 5 x 7 0 flathead 2 ...

Page 158: ...Insert the cable into the panel inner bracket Figure 3 1 LCD Module Installation 2 Connect the LVDS cable to the panel connector 3 Attach the securing adhesive Figure 3 2 LVDS Connection 4 Insert the LVDS cable in the panel cover ...

Page 159: ...3 77 Figure 3 3 LVDS Alignment ...

Page 160: ...3 78 CCD Installation 0 1 Connect the cable to the CCD module Figure 3 1 CCD Cable Installation 2 Install the CCD module Figure 3 2 CCD Module Installation ...

Page 161: ...ion 0 1 Position the I O ports on the mainboard in the chassis 2 Install the mainboard and slide down over the chassis screw holes Figure 3 1 Mainboard Installation 3 Install the screw s Figure 3 2 Mainboard Screw Installation ...

Page 162: ...3 80 ID Size Quantity Screw Type M2 5 x 3 0 3 ...

Page 163: ...3 81 Antenna Installation 0 1 Position the antennas in the chassis 2 Install the antennas Figure 3 1 Antenna Installation 3 Install the cabling in the chassis Figure 3 2 Antenna Cabling Installation ...

Page 164: ...stall a single speaker 2 Insert the cabling in the chassis Figure 3 1 Right Speaker Installation 3 Continue to install the cabling in the chassis Figure 3 2 Speaker Cabling Installation 4 Install the second speaker guide pin guide pin ...

Page 165: ...3 83 Figure 3 3 Left Speaker Installation 5 Install the remaining cabling in the chassis Figure 3 4 Speaker Cabling Installation guide pin guide pin ...

Page 166: ...CHAPTER 4 Troubleshooting ...

Page 167: ...4 2 ...

Page 168: ...odified options can give false errors and invalid system responses 1 Obtain as much detailed information as possible about the problem 2 If possible verify the symptoms by re creating the failure through diagnostic tests or repeating the operation that led to the problem 3 Use Table 4 1 with the verified symptom to determine the solution 4 If the Issue is still not resolved refer to Online Support...

Page 169: ...r and the outlet 3 Remove all surge protectors between the computer and the electrical outlet Plug the computer directly into a known serviceable electrical outlet 4 Disconnect the power and open the casing to check the Thermal Unit refer to Thermal Unit Failure and fan airways are free of obstructions 5 Remove all external and non essential hardware connected to the computer that are not necessar...

Page 170: ...r specific model procedures 2 Make sure the computer has power by checking for one of the following Fans start up Status LEDs illuminate If no power refer to Power On Issues 3 Drain stored power by removing the power cable and battery Hold the power button for 10 seconds 4 Connect the power and reboot the computer 5 Connect an external monitor to the computer and switch between the internal displa...

Page 171: ...efer to the User Manual for instructions on adjusting the settings If the display is too dim at the highest brightness setting the LCD is faulty and should be replaced Refer to Maintenance Flowchart 3 Check the display resolution is correctly configured Minimize or close all Windows If display size is only abnormal in an application check the view settings and control mouse wheel zoom feature in t...

Page 172: ...Troubleshooting 4 7 LCD Failure 0 If the LCD fails perform the following Figure 1 3 LCD Failure ...

Page 173: ...4 8 Troubleshooting Keyboard Failure 0 If the Keyboard fails perform the following Figure 1 4 Keyboard Failure ...

Page 174: ...Troubleshooting 4 9 Touchpad Failure 0 If the Touchpad fails perform the following Figure 1 5 Touchpad Failure ...

Page 175: ...alled There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other Devices 3 If updated recently roll back the audio driver to the previous version 4 Remove and reinstall the audio driver 5 Make sure that all volume controls are set mid range Click the volume icon on the taskbar Drag the slider to 50 Confirm that the volume is not muted Click Mixe...

Page 176: ...akers and click Configure to start Speaker Setup Follow the on screen prompts to configure the speakers 8 Remove any recently installed hardware or software 9 Restore system and file settings from a known good date using System Restore 10 If the issue is remains repeat step 9 selecting an earlier time and date 11 Reinstall the Operating System 12 If the Issue is still not resolved refer to Online ...

Page 177: ...Devices clear by default The microphone appears on the Recording tab 3 Right click on the microphone and select Enable 4 Select the microphone then click Properties Select the Levels tab 5 Increase the volume to the maximum setting and click OK 6 Test the microphone hardware Select the microphone and click Configure Select Set up microphone Select the microphone type from the list and click Next F...

Page 178: ...tempts to locate and resolve issues with the computer h When complete click Finish If an issue is discovered follow the on screen information to resolve the problem 1 Run the Windows Memory Diagnostic Tool For more information see Windows Help and Support 2 Restart the computer and press F2 to enter the BIOS Utility Check the BIOS settings are correct and that CD DVD drive is set as the first boot...

Page 179: ... a short circuit is suspected or whether the system is inoperative Perform the following procedures to isolate the failing FRU do not isolate non defective FRU NOTE NOTE Verify that all attached devices are supported by the computer NOTE NOTE Verify that the power supply being used at the time of the failure is operating correctly Refer to Power On Issues 1 Remove power from the computer 2 Visuall...

Page 180: ...erve 0xD0 0xD7 OEM Reserve 0xE8 0xEB Reserved 0xD8 0xE0 0xE5 0xE7 0xEC 0xF8 Functionality Name Include PostCode h Phase Post Code Description SEC_SYSTEM_POWER_ON SEC 01 CPU power on and switch to Protected mode SEC_BEFORE_MICROCODE_PATCH SEC 02 Patching CPU microcode SEC_AFTER_MICROCODE_PATCH SEC 03 Setup Cache as RAM SEC_ACCESS_CSR SEC 04 PCIE MMIO Base Address initial SEC_GENERIC_MSRINIT SEC 05 ...

Page 181: ...GRAM_CLOCK_GEN PEI 7A Clock Generator Initialization PEI_IGD_EARLY_INITIAL PEI 7B Internal Graphic device early Initialization PEI_HECI_INIT PEI 7C HECI Initialization PEI_WATCHDOG_INIT PEI 7D Watchdog timer Initialization PEI_MEMORY_INIT PEI 7E Memory Initial for Normal boot PEI_MEMORY_INIT_FOR_CRISIS PEI 7F Memory Initial for Crisis Recovery PEI_MEMORY_INSTALL PEI 80 Simple Memory test PEI_TXTPE...

Page 182: ... Super I O DXE initialization DXE_LEGACY_REGION DXE 47 Setup Legacy Region service DXE_SB_INIT DXE 48 South Bridge Middle initialization DXE_IDENTIFY_FLASH_DEVICE DXE 49 Identify Flash device DXE_FTW_INIT DXE 4A Fault Tolerant Write verification DXE_VARIABLE_INIT DXE 4B Variable Service initialization DXE_VARIABLE_INIT_FAIL DXE 4C Fail to initial Variable Service DXE_MTC_INIT DXE 4D MTC Initial DX...

Page 183: ...HECIDRV_INIT DXE 60 HECIDRV Initialization 3rd party relate functions Platform dependence Functionality Name Include PostCode h Phase Post Code Description BDS_ENTER_BDS BDS 10 Enter BDS entry BDS_INSTALL_HOTKEY BDS 11 Install Hotkey service BDS_ASF_INIT BDS 12 ASF Initialization BDS_PCI_ENUMERATION_START BDS 13 PCI enumeration BDS_BEFORE_PCIIO_INSTALL BDS 14 PCI resource assign complete BDS_PCI_E...

Page 184: ..._START_IDE_BUS BDS 24 IDE device initialization BDS_START_AHCI_BUS BDS 25 AHCI device initialization BDS_CONNECT_LEGACY_ROM BDS 26 Dispatch option ROMs BDS_ENUMERATE_ALL_BOOT_OPTION BDS 27 Get boot device information BDS_END_OF_BOOT_SELECTION BDS 28 End of boot selection BDS_ENTER_SETUP BDS 29 Enter Setup Menu BDS_ENTER_BOOT_MANAGER BDS 2A Enter Boot manager BDS_BOOT_DEVICE_SELECT BDS 2B Try to bo...

Page 185: ...ost Codes Description POST_BDS_NO_BOOT_DEVICE POST_BDS F9 No Boot Device POST_BDS_START_IMAGE POST_BDS FB UEFI Boot Start Image POST_BDS_ENTER_INTI9 POST_BDS FD Legacy 16 boot entry POST_BDS_BOOT_SECTOR POST_BDS FE Try to Boot with INT 19 Functionality Name Include PostCode h Phase Post Code Description S3_RESTORE_MEMORY_CONTROLLER PEI C0 Memory initial for S3 resume S3_INSTALL_S3_MEMORY PEI C1 Ge...

Page 186: ..._S4 ASL 54 Prepare to enter S4 ASL_ENTER_S5 ASL 55 Prepare to enter S5 ASL_WAKEUP_S1 ASL E1 System wakeup from S1 ASL_WAKEUP_S3 ASL E3 System wakeup from S3 ASL_WAKEUP_S4 ASL E4 System wakeup from S4 Functionality Name Include PostCode h Phase Post Code Description SMM_IDENTIFY_FLASH_DEVICE SMM 0xA0 Identify Flash device in SMM SMM_SMM_PLATFORM_INIT SMM 0xA2 SMM service initial SMM_ACPI_ENABLE_STA...

Page 187: ...de debugger 0xD1 InsydeH2ODDT Ready Used by Insyde debugger 0xD2 EHCI not found Used by Insyde debugger 0xD3 Debug port connect low speed device Used by Insyde debugger 0xD4 DDT Cable become low speed device Used by Insyde debugger 0xD5 DDT Cable Transmission Error Get descriptor fail Used by Insyde debugger 0xD6 DDT Cable Transmission Error Set Debug mode fail Used by Insyde debugger 0xD7 DDT Cab...

Page 188: ...CHAPTER 5 Jumper and Connector Locations ...

Page 189: ...5 2 ...

Page 190: ...In 2 CN9 HDD con 3 CN10 Fan con 4 CN11 Audio con 5 CN12 Keyboard con 6 CN13 Card reader con 7 CN14 TPM con 8 PJ2 Battery con 9 JDIM1 DIMM con 10 BT1 RTC 11 CN8 ODD con 12 CN7 eDP con 13 HE1 Hall IC 14 CN5 WLAN BT con 15 CN2 LAN con 16 CN1 HDMI con 17 CN6 SSD HDD con 18 CN2 CN3 USB con 1 18 17 16 15 14 13 2 3 4 5 6 7 8 9 10 11 12 ...

Page 191: ...5 4 ...

Page 192: ...CHAPTER 6 FRU Field Replaceable Unit List ...

Page 193: ...6 2 ...

Page 194: ...ional web or channel Part number changes will not be noted on the printed Service Guide For Acer Authorized Service Providers the Acer office may have a different part number code from those given in the FRU list of this printed Service Guide Users MUST use the local FRU list provided by the regional Acer office to order FRU parts for repair and service of customer machines NOTE NOTE To scrap or t...

Page 195: ...0 Main Assembly 0 Figure 1 1 Main Assembly Exploded Diagram Table 1 1 Main Assembly Exploded Diagram No Description P N 1 Mainboard NB M0J11 004 2 Top assembly 3 Base assembly 4 LCD LK 14008 014 5 HDD KH 32007 016 6 SSD KN 0200Q 002 1 10 11 5 2 4 3 7 8 6 9 ...

Page 196: ...placeable Unit List 6 5 7 ODD KU 0080D 064 8 WL BT AGN NI 23600 100 9 RAM KN 2GB03 025 10 Battery Lithium KT 00303 002 11 Keyboard NK I1417 01Y Table 1 1 Main Assembly Exploded Diagram Continued No Description P N ...

Page 197: ...2 LCD Assembly Exploded Diagram Table 1 2 LCD Assembly Exploded Diagram No Description P N 1 LCD bezel sub assembly 2 LCD cover sub assembly 3 Camera module NC 21411 00D 4 Cable assembly GLE Cable assembly FOX Cable assembly MEC Cable assembly LNT 1 3 2 4 6 7 5 ...

Page 198: ... Replaceable Unit List 6 7 5 Left Hinge SZS Left Hinge GYI Left Hinge AJP 6 Right Hinge SZS Right Hinge GYI Right Hinge AJP 7 LCD LK 14008 014 Table 1 2 LCD Assembly Exploded Diagram Continued No Description P N ...

Page 199: ...x5 5x11 Yellow CPA09 A065N1 LV5 low profile LF AP 0650A 017 Adapter Chicony Power 65W 19V 1 7x5 5x11 Yellow A065R035L A11 065N1A LV5 low profile LF AP 0650H 003 BATTERY Battery SANYO AP12A3i for 7 5mm embedded type Li Polymar 3S1P SANYO 3 cell 4850mAh Main COMMON KT 00303 002 WiFi MODULE Foxconn 3rd WiFi 2x2 AGN BT4 0 Broadcom 43228 20702 WiFi 43228 2x2 DB AGN BT4 0 20702 NI 23600 100 Foxconn 3rd ...

Page 200: ...RD BRAZIL IMETRO 3 PIN 27 S0607 001 POWER CORD ARGENTINE 3 PIN BLACK 27 S0207 001 POWER CORD AU W LABEL 3 PIN 27 A50V7 003 POWER CORD AF S INDIA 27 A50V7 001 CPU PROCESSOR CPU Intel Core i3 2367M BGA 1 4G 17W KC 23601 7MB CPU Intel Core i3 2377M BGA 1 5G 17W KC 23701 7MB CPU Intel Core i5 2467M BGA 1 6G 17W KC 24601 7MB CPU Intel Core i3 i3 3217U BGA 1 8G 1600 17W Ivy Bridge KC 32101 3UM CPU Intel...

Page 201: ...W DA4466 KH 50007 016 HDD SEAGATE 2 5 5400rpm 500GB 9WS142 188 ST500LT012 Yarra 500G P 7mmzh SATA 8MB LF HF F W 0001SDM1 KH 50001 030 HDD HGST 2 5 5400rpm 500GB HTS545050A7E380 Jaguar B7 0J23335 500G P SATA 8MB LF HF F W DA4837 KH 50007 023 HDD WD 2 5 5400rpm 500GB WD5000LPVT 22G33T0 MN500S 500G P 7mmzh HDD SATA 8MB LF HF F W 01 01A01 KH 50008 040 Flash Disk PHISON SSD NAND 20GB SSE020GTTC0 S51 LF...

Page 202: ...Z09F00 3A 87 API BK K B GERMAN Z09 AEZ09G00 3A 87 API BK K B ITALIAN Z09 AEZ09I00 3A 87 API BK K B JAPANESE Z09 AEZ09J00 3A 90 API BK K B US FR CAN Z09 AEZ09K00 3A 87 API BK K B DANISH Z09 AEZ09M00 3A 87 API BK K B SPANISH Z09 AEZ09P00 3A 87 API BK K B ARAB EN Z09 AEZ09Q00 3A 86 API BK K B ARAB FR Z09 AEZ09Q01 3A 87 API BK K B UI Z09 AEZ09R00 3A 86 API BK K B SWISS Z09 AEZ09S00 3A 87 API BK K B PO...

Page 203: ...L CNY KB ITALIAN Z09 AEZ09I00 3A 87 NON BL CNY KB JAPANESE Z09 AEZ09J00 3A 90 NONBL CNY KB US FR CAN Z09 AEZ09K00 3A 87NONBL CNY KB DANISH Z09 AEZ09M00 3A 87 NON BL CNY KB SPANISH Z09 AEZ09P00 3A 87 NON BL CNY KB ARAB EN Z09 AEZ09Q00 3A 86 NONBL CNY KB ARAB FR Z09 AEZ09Q01 3A 87 NONBL CNY K B UI Z09 AEZ09R00 3A 86 NON BL CNY BK KB SWISS Z09 AEZ09S00 3A 87 NONBL CNY KB PORTUGUESE Z09 AEZ09T00 3A 87...

Page 204: ...DRIII 1333 4GB ACR512X64D3S13C9G LF HF KN 4GB07 001 Memory HYNIX SO DIMM DDRIII 1333 4GB HMT351S6CFR8C H9 LF HF 256x8 38nm KN 4GB0G 012 Memory ELPIDA SO DIMM DDRIII 1600 2GB EBJ20UF8BDU0 GN F LF HF 256 8 38nm KN 2GB09 012 Memory ELPIDA SO DIMM DDRIII 1600 4GB EBJ40UG8BBU0 GN F LF HF 512 8 38nm KN 4GB09 005 HEATSINK Z09 THERMAL MODULE ASSY 35W DIS SOL Z09 THERMAL MODULE ASSY 35W DIS FOX Z09 THERMAL...

Page 205: ...iption P N SCREW ZB1 SCREW M2 5 6 I BNI NYLOK S P 86 A08V7 004 ZY5D SCREW M2 0 3 0 I BKAG NYLOK S P 86 S0207 001 ZR6 SCREW M2 5 4 0 I NYLON PATCH IRON S P 86 EDM07 003 ZR1 SCREW M2 5 2 I NI NYLOK S P 86 TDY07 001 ZY2 SCREW M3 0 3 5 I BUWZN IRON S P 86 TPK07 002 EI2 SCREW M2 0 2 5 I NI NYLOK KIT S P 86 TADV7 001 Table 1 3 FRU List Continued Category Description P N ...

Page 206: ...CHAPTER 7 Model Definition and Configuration ...

Page 207: ...7 2 ...

Page 208: ...7HP64EMASVN1 MC UMACss_3U 2 2G 500 F20G 3L4 85 2R C B_Atheros WB222_HD_Wiping Cloth_AL_ES61SP1 M5 481T 32364 G34Mass VN NX M0JSV 002 AAP M5 481T 32364G34Mass EM W7HP64EMASVN1 MC UMACss_3U 2 2G 320 F20G 3L4 85 2R C B_Atheros WB222_HD_Wiping Cloth_AL_ES61SP1 M5 481T 33214 G34Mass WW N9 M0JWW 002 WW M5 481T 33214G34Mass W7HP64ASWW1 MC UMACss_3U 2 2G 320 F20G 3L4 85 2R C B_Atheros WB222_HD_Wiping Clot...

Page 209: ... MC UMACss_3U 2 2G 500 F20G 3L4 85 2R C B_Atheros WB222_HD_Wiping Cloth_AL_ES61SP1 M5 481T 53316 G52Mass CL NX M0JAL 001 PA M5 481T 53316G52Mass EM W7HP64EMASCL3 MC UMACss_3U 2G 4G 500_L F20G 3L4 85 2R CB_Atheros WB222_HD_Wiping Cloth_AL_PT21SP1 M5 481T 323a6 G52Mass US NX M0JAA 004 PA M5 481T 323a6G52Mass W7HP64ASUS1 MC UMACss_3U 2G 4G 500_L F20G 3L4 85 2R CB_Atheros WB222_HD_Wiping Cloth_AL_FRBE...

Page 210: ..._HD_Wiping Cloth_AL_PT22SP1 M5 481T 53316 G52Mass CA NX M0JAA 006 PA M5 481T 53316G52Mass W7HP64ASCA2 MC UMACss_3U 2G 4G 500_L F20G 3L4 85 2R CB_Atheros WB222_HD_Wiping Cloth_AL_FR86SP1 Table 7 2 BOM Name and CPU Model Country P N BOM Name CPU M5 481T 32364 G34Mass WW N9 M0JWW 001 M5 481T_UMACss_3U Ci32367MB M5 481T 32364 G52Mass VN NX M0JSV 001 M5 481T_UMACss_3U Ci32367MB M5 481T 32364 G34Mass VN...

Page 211: ...1T 53314 G52Mass ACLA ES NX M0JAL 005 M5 481T_UMACss_3U Ci53317UB M5 481T 53316 G52Mass CA NX M0JAA 006 M5 481T_UMACss_3U Ci53317UB Table 7 3 LCD and VGA Chip Model Country P N LCD VGA Chip M5 481T 32364 G34Mass WW N9 M0JWW 001 NLED14WXGAGSOP UMA M5 481T 32364 G52Mass VN NX M0JSV 001 NLED14WXGAGSOP UMA M5 481T 32364 G34Mass VN NX M0JSV 002 NLED14WXGAGSOP UMA M5 481T 33214 G34Mass WW N9 M0JWW 002 N...

Page 212: ...1 M5 481T 32364 G34Mass WW N9 M0JWW 001 N OB2GBIII 256x16 4 M5 481T 32364 G52Mass VN NX M0JSV 001 N OB2GBIII 256x16 4 M5 481T 32364 G34Mass VN NX M0JSV 002 N OB2GBIII 256x16 4 M5 481T 33214 G34Mass WW N9 M0JWW 002 N OB2GBIII 256x16 4 M5 481T 32364 G52Mass US NX M0JAA 001 N OB2GBIII 256x16 4 M5 481T 323a4 G52Mass US NX M0JAA 002 N OB2GBIII 256x16 4 M5 481T 53314 G52Mass US NX M0JAA 003 N OB2GBIII 2...

Page 213: ...BIII N320GB5 4KS_4K M5 481T 33214 G34Mass WW N9 M0JWW 002 SO2GBIII N320GB5 4KS_4K M5 481T 32364 G52Mass US NX M0JAA 001 SO2GBIII N500GB5 4KS_4K M5 481T 323a4 G52Mass US NX M0JAA 002 SO2GBIII N500GB5 4KS_4K M5 481T 53314 G52Mass US NX M0JAA 003 SO2GBIII N500GB5 4KS_4K M5 481T 53314 G52Mass MY NX M0JSM 001 SO2GBIII N500GB5 4KS_4K M5 481T 53316 G52Mass CL NX M0JAL 001 SO4GBIII N500GB5 4KS_4K M5 481T ...

Page 214: ...0JAA 001 FM0020S2 NSM8XS9 0 M5 481T 323a4 G52Mass US NX M0JAA 002 FM0020S2 NSM8XS9 0 M5 481T 53314 G52Mass US NX M0JAA 003 FM0020S2 NSM8XS9 0 M5 481T 53314 G52Mass MY NX M0JSM 001 FM0020S2 NSM8XS9 0 M5 481T 53316 G52Mass CL NX M0JAL 001 FM0020S2 NSM8XS9 0 M5 481T 323a6 G52Mass US NX M0JAA 004 FM0020S2 NSM8XS9 0 M5 481T 53316 G34Mass BR NX M0JAL 002 FM0020S2 NSM8XS9 0 M5 481T 53316 G52Mass BR NX M0...

Page 215: ...77 3CELL4 85 65W M5 481T 323a4 G52Mass US NX M0JAA 002 HM77 3CELL4 85 65W M5 481T 53314 G52Mass US NX M0JAA 003 HM77 3CELL4 85 65W M5 481T 53314 G52Mass MY NX M0JSM 001 HM77 3CELL4 85 65W M5 481T 53316 G52Mass CL NX M0JAL 001 HM77 3CELL4 85 65W M5 481T 323a6 G52Mass US NX M0JAA 004 HM77 3CELL4 85 65W M5 481T 53316 G34Mass BR NX M0JAL 002 HM77 3CELL4 85 65W M5 481T 53316 G52Mass BR NX M0JAL 003 HM7...

Page 216: ...4G52Mass GCTWN NX M0KTA 001 TWN M5 481TG 52464G52Mass W7HP64ASTW1 MC N13PLP1GBCss_3V5U 2 2G 500 F20G 3L4 85 2R C B_Atheros WB222_HD_Wiping Cloth_AL_TC41SP1 M5 481TG 5246 6G12Mass MY NX M0KSM 001 AAP M5 481TG 52466G12Mass EM W7HP64EMASMY1 MC N13PLP1GBCss_3V5U 2G 4G F128G 3L4 85 2R CB _Atheros WB222_HD_Wiping Cloth_AL_ES61SP1 M5 481TG 5246 6G52Mass TH NX M0KST 005 AAP M5 481TG 52466G52Mass EM W7HP64...

Page 217: ...481TG 5331 6G52Mass SG NX M0KSG 001 AAP M5 481TG 53316G52Mass W7HP64ASSG1 MC N13PLP1GBCss_3V5U 2G 4G 500 F20G 3L4 85 2R CB_Atheros WB222_HD_Wiping Cloth_AL_ZH31SP1 M5 481TG 5331 6G52Mass TH NX M0KST 001 AAP M5 481TG 53316G52Mass EM W7HP64EMASTH1 MC N13PLP1GBCss_3V5U 2G 4G 500 F20G 3L4 85 2R CB_Atheros WB222_HD_Wiping Cloth_AL_TH71SP1 M5 481TG 5331 6G52Mass HK NX M0KCF 001 CN M5 481TG 53316G52Mass ...

Page 218: ... M5 481TG 7351 6G25Mass AU NZ NX M0KSA 001 AAP M5 481TG 73516G25Mass W7HP64ASAU1 MC N13PLP1GBCss_3V5U 2G 4G F256G 3L4 85 2R CB _Atheros WB222_HD_Wiping Cloth_AL_ES62SP1 M5 481TG 5331 6G25Mass AU NZ NX M0KSA 002 AAP M5 481TG 53316G25Mass W7HP64ASAU1 MC N13PLP1GBCss_3V5U 2G 4G F256G 3L4 85 2R CB _Atheros WB222_HD_Wiping Cloth_AL_ES62SP1 M5 481TG 5331 6G12Mass MY NX M0KSM 002 AAP M5 481TG 53316G12Mas...

Page 219: ...13PLP1GBCss_3V5U 2G 4G 500 F20G 3L4 85 2R CB_Atheros WB222_HD_Wiping Cloth_AL_ES62SP1 M5 481TG 5331 6G52Mass WW N9 M0KWW 004 WW M5 481TG 53316G52Mass W7HP64ASWW1 MC N13PLP1GBCss_3V5U 2G 4G 500 F20G 3L4 85 2R CB_Atheros WB222_HD_Wiping Cloth_AL_ES62SP1 M5 481TG 7351 6G25Mass WW N9 M0KWW 005 WW M5 481TG 73516G25Mass W7HP64ASWW1 MC N13PLP1GBCss_3V5U 2G 4G F256G 3L4 85 2R CB _Atheros WB222_HD_Wiping C...

Page 220: ..._TH71SP1 M5 481TG 7351 4G25Mass WW N9 M0KWW 008 WW M5 481TG 73514G25Mass W7HP64AWW1 MC N13PLP1GBCss_3V5U 2 2G F256G 3L4 85 2R CB_ Atheros WB222_HD_Wiping Cloth_AL_ES62SP1 M5 481TG 7351 4G25Mass WW N9 M0KWW 007 WW M5 481TG 73514G25Mass W7HP64ASWW1 MC N13PLP1GBCss_3V5U 2 2G F256G 3L4 85 2R CB_ Atheros WB222_HD_Wiping Cloth_AL_ES62SP1 M5 481TG 5331 6G52Mass US NX M0KAA 001 PA M5 481TG 53316G52Mass W7...

Page 221: ...WN NX M0KTA 001 M5 481TG_N13PLP1GBC ss_3V5U Ci52467MB M5 481TG 5246 6G12Mass MY NX M0KSM 001 M5 481TG_N13PLP1GBC ss_3V5U Ci52467MB M5 481TG 5246 6G52Mass TH NX M0KST 005 M5 481TG_N13PLP1GBC ss_3V5U Ci52467MB M5 481TG 5331 4G25Mass GCTWN NX M0KTA 002 M5 481TG_N13PLP1GBC ss_3V5U Ci53317UB M5 481TG 5331 4G52Mass PH NX M0KSP 001 M5 481TG_N13PLP1GBC ss_3V5U Ci53317UB M5 481TG 5331 6G12Mass HK NX M0KCF ...

Page 222: ...3V5U Ci53317UB M5 481TG 3236 6G34Mass WW N9 M0KWW 002 M5 481TG_N13PLP1GBC ss_3V5U Ci32367MB M5 481TG 5246 6G52Mass WW N9 M0KWW 003 M5 481TG_N13PLP1GBC ss_3V5U Ci52467MB M5 481TG 5331 6G52Mass WW N9 M0KWW 004 M5 481TG_N13PLP1GBC ss_3V5U Ci53317UB M5 481TG 7351 6G25Mass WW N9 M0KWW 005 M5 481TG_N13PLP1GBC ss_3V5U Ci73517UB M5 481TG 5246 4G52Mass CN NX M0KCN 002 M5 481TG_N13PLP1GBC ss_3V5U Ci52467MB ...

Page 223: ...LED14WXGAGSOP N13PLP M5 481TG 5246 6G52Mass TH NX M0KST 005 NLED14WXGAGSOP N13PLP M5 481TG 5331 4G25Mass GCTWN NX M0KTA 002 NLED14WXGAGSOP N13PLP M5 481TG 5331 4G52Mass PH NX M0KSP 001 NLED14WXGAGSOP N13PLP M5 481TG 5331 6G12Mass HK NX M0KCF 002 NLED14WXGAGSOP N13PLP M5 481TG 5331 6G25Mass HK NX M0KCF 003 NLED14WXGAGSOP N13PLP M5 481TG 5331 6G52Mass SG NX M0KSG 001 NLED14WXGAGSOP N13PLP M5 481TG 5...

Page 224: ...W 004 NLED14WXGAGSOP N13PLP M5 481TG 7351 6G25Mass WW N9 M0KWW 005 NLED14WXGAGSOP N13PLP M5 481TG 5246 4G52Mass CN NX M0KCN 002 NLED14WXGAGSOP N13PLP M5 481TG 5331 4G52Mass CN NX M0KCN 003 NLED14WXGAGSOP N13PLP M5 481TG 7351 4G25Mass GCTWN N9 M0KTW 001 NLED14WXGAGSOP N13PLP M5 481TG 3236 6G52Mass TH NX M0KST 003 NLED14WXGAGSOP N13PLP M5 481TG 7351 4G25Mass WW N9 M0KWW 008 NLED14WXGAGSOP N13PLP M5 ...

Page 225: ...CF 002 1G DDR5 64 32 4 OB2GBIII 256x16 4 M5 481TG 5331 6G25Mass HK NX M0KCF 003 1G DDR5 64 32 4 OB2GBIII 256x16 4 M5 481TG 5331 6G52Mass SG NX M0KSG 001 1G DDR5 64 32 4 OB2GBIII 256x16 4 M5 481TG 5331 6G52Mass TH NX M0KST 001 1G DDR5 64 32 4 OB2GBIII 256x16 4 M5 481TG 5331 6G52Mass HK NX M0KCF 001 1G DDR5 64 32 4 OB2GBIII 256x16 4 M5 481TG 7351 6G12Mass TH NX M0KST 004 1G DDR5 64 32 4 OB2GBIII 256...

Page 226: ... 256x16 4 M5 481TG 5331 4G52Mass CN NX M0KCN 003 1G DDR5 64 32 4 OB2GBIII 256x16 4 M5 481TG 7351 4G25Mass GCTWN N9 M0KTW 001 1G DDR5 64 32 4 OB2GBIII 256x16 4 M5 481TG 3236 6G52Mass TH NX M0KST 003 1G DDR5 64 32 4 OB2GBIII 256x16 4 M5 481TG 7351 4G25Mass WW N9 M0KWW 008 1G DDR5 64 32 4 OB2GBIII 256x16 4 M5 481TG 7351 4G25Mass WW N9 M0KWW 007 1G DDR5 64 32 4 OB2GBIII 256x16 4 M5 481TG 5331 6G52Mass...

Page 227: ..._4K M5 481TG 5331 6G12Mass HK NX M0KCF 002 SO4GBIII FM0128S3 M5 481TG 5331 6G25Mass HK NX M0KCF 003 SO4GBIII FM0256S3 M5 481TG 5331 6G52Mass SG NX M0KSG 001 SO4GBIII N500GB5 4KS_4K M5 481TG 5331 6G52Mass TH NX M0KST 001 SO4GBIII N500GB5 4KS_4K M5 481TG 5331 6G52Mass HK NX M0KCF 001 SO4GBIII N500GB5 4KS_4K M5 481TG 7351 6G12Mass TH NX M0KST 004 SO4GBIII FM0128S3 M5 481TG 7351 6G52Mass SG NX M0KSG 0...

Page 228: ..._4K M5 481TG 7351 4G25Mass GCTWN N9 M0KTW 001 SO2GBIII FM0256S3 M5 481TG 3236 6G52Mass TH NX M0KST 003 SO4GBIII N500GB5 4KS_4K M5 481TG 7351 4G25Mass WW N9 M0KWW 008 SO2GBIII FM0256S3 M5 481TG 7351 4G25Mass WW N9 M0KWW 007 SO2GBIII FM0256S3 M5 481TG 5331 6G52Mass US NX M0KAA 001 SO4GBIII N500GB5 4KS_4K M5 481TG 5331 4G52Mass US NX M0KAA 002 SO2GBIII N500GB5 4KS_4K M5 481TG 7351 4G52Mass ACLA ES NX...

Page 229: ...KST 001 FM0020S2 NSM8XS9 0 M5 481TG 5331 6G52Mass HK NX M0KCF 001 FM0020S2 NSM8XS9 0 M5 481TG 7351 6G12Mass TH NX M0KST 004 N NSM8XS9 0 M5 481TG 7351 6G52Mass SG NX M0KSG 002 FM0020S2 NSM8XS9 0 M5 481TG 7351 6G52Mass TH NX M0KST 002 FM0020S2 NSM8XS9 0 M5 481TG 7351 6G52Mass GCTWN NX M0KTA 003 FM0020S2 NSM8XS9 0 M5 481TG 7351 6G25Mass AU NZ NX M0KSA 001 N NSM8XS9 0 M5 481TG 5331 6G25Mass AU NZ NX M...

Page 230: ...ass WW N9 M0KWW 007 N NSM8XS9 0 M5 481TG 5331 6G52Mass US NX M0KAA 001 FM0020S2 NSM8XS9 0 M5 481TG 5331 4G52Mass US NX M0KAA 002 FM0020S2 NSM8XS9 0 M5 481TG 7351 4G52Mass ACLA ES NX M0KAL 001 FM0020S2 NSM8XS9 0 M5 481TG 3236 4G25Mass WW N9 M0KWW 006 N NSM8XS9 0 Table 7 14 NB Chipset Battery and Adapter Model Country P N NB Chipset Battery Adapter M5 481TG 3236 4G52Mass CN NX M0KCN 001 HM77 3CELL4 ...

Page 231: ...L4 85 65W M5 481TG 7351 6G52Mass TH NX M0KST 002 HM77 3CELL4 85 65W M5 481TG 7351 6G52Mass GCTWN NX M0KTA 003 HM77 3CELL4 85 65W M5 481TG 7351 6G25Mass AU NZ NX M0KSA 001 HM77 3CELL4 85 65W M5 481TG 5331 6G25Mass AU NZ NX M0KSA 002 HM77 3CELL4 85 65W M5 481TG 5331 6G12Mass MY NX M0KSM 002 HM77 3CELL4 85 65W M5 481TG 5331 6G52Mass MY NX M0KSM 003 HM77 3CELL4 85 65W M5 481TG 5331 6G52Mass GCTWN NX M...

Page 232: ...3CELL4 85 65W M5 481TG 7351 4G25Mass WW N9 M0KWW 008 HM77 3CELL4 85 65W M5 481TG 7351 4G25Mass WW N9 M0KWW 007 HM77 3CELL4 85 65W M5 481TG 5331 6G52Mass US NX M0KAA 001 HM77 3CELL4 85 65W M5 481TG 5331 4G52Mass US NX M0KAA 002 HM77 3CELL4 85 65W M5 481TG 7351 4G52Mass ACLA ES NX M0KAL 001 HM77 3CELL4 85 65W M5 481TG 3236 4G25Mass WW N9 M0KWW 006 HM77 3CELL4 85 65W Table 7 14 NB Chipset Battery and...

Page 233: ...7 28 Model Definition and Configuration ...

Page 234: ...CHAPTER 8 Test Compatible Components ...

Page 235: ...8 2 ...

Page 236: ...l of its system functions are tested under Windows 7 environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the Acer M5 481 481G 481T 481TG Compatibility Test Report released by the Acer Mobile System Testing Department ...

Page 237: ...er LITE ON 65W 19V 1 7x5 5x11 Yellow PA 1650 69AW LV5 Low profile LED LF AP 06503 029 10001081 DELTA 65W Adapter DELTA 65W 19V 1 7x5 5x11 Yellow ADP 65VH BA LV5 Low profile LED LF AP 06501 033 60016453 CHICONY POWER 65W Adapter Chicony Power 65W 19V 1 7x5 5x11 Yellow CPA09 A065N1 LV5 low profile LF AP 0650A 017 Audio Codec 10004786 REALTEK ALC271X_VB6 Realtek ALC271X_VB6 QFN 48 LZ 21000 161 Batter...

Page 238: ...HF KN 2560D 004 10001079 SYNNEX FM0256S3 Flash Disk SANDISK SSD NAND 256GB SD5SF2 256G X100 LF HF KN 2560D 007 60001994 WD N320GB5 4KS_ 4K HDD WD 2 5 5400rpm 320GB WD3200LPVT 22G33T0 MN500S 500G P 7mmzh HDD SATA 8MB LF HF F W 01 01A01 KH 32008 031 60001994 WD N500GB5 4KS_ 4K HDD WD 2 5 5400rpm 500GB WD5000LPVT 22G33T0 MN500S 500G P 7mmzh HDD SATA 8MB LF HF F W 01 01A01 KH 50008 040 60002005 HGST S...

Page 239: ...AF4S_A10B AF4S Internal 14 Standard 104KS Black UK Y2010 Acer Legend NK I1413 00W 10001044 CHICONY AF4S_A10B Keyboard CHICONY AF4S_A10B AF4S Internal 14 Standard 104KS Black Sweden Y2010 Acer Legend NK I1413 00S 10001044 CHICONY AF4S_A10B Keyboard CHICONY AF4S_A10B AF4S Internal 14 Standard 103KS Black Russian Y2010 Acer Legend NK I1413 00P 10001044 CHICONY AF4S_A10B Keyboard CHICONY AF4S_A10B AF4...

Page 240: ...ional Y2010 Acer Legend NK I1413 00X 10001044 CHICONY AF4S_A10B Keyboard CHICONY AF4S_A10B AF4S Internal 14 Standard 104KS Black Turkish Y2010 Acer Legend NK I1413 00V 10001044 CHICONY AF4S_A10B Keyboard CHICONY AF4S_A10B AF4S Internal 14 Standard 103KS Black Thailand Y2010 Acer Legend NK I1413 00U 10001044 CHICONY AF4S_A10B Keyboard CHICONY AF4S_A10B AF4S Internal 14 Standard 104KS Black Swiss G ...

Page 241: ...1044 CHICONY AF4S_A10B Keyboard CHICONY AF4S_A10B AF4S Internal 14 Standard 104KS Black CZ SK Y2010 Acer Legend NK I1413 009 10001044 CHICONY AF4S_A10B Keyboard CHICONY AF4S_A10B AF4S Internal 14 Standard 104KS Black Bulgaria Y2010 Acer Legend NK I1413 008 10001044 CHICONY AF4S_A10B Keyboard CHICONY AF4S_A10B AF4S Internal 14 Standard 104KS Black Belgium Y2010 Acer Legend NK I1413 006 10001044 CHI...

Page 242: ... 005 VGA Chip 10001067 INTEL UMA UMA Intel KI 23200 038 60001915 NVIDIA N13PLP VGA Chip nVidia N13P LP A2 28nm 29mmx29mm GB4 128 package KG PLP0V 001 VRAM 10000981 MISC 1G DDR5 64 32 4 VRAM NONE Graphic GDDR5 5Gbps 1GB Dummy LF HF 64 32 KN 1GB00 007 Wireless LAN 10001018 HON HAI 3rd WiFi 2x2 AGN BT4 0 Foxconn 3rd WiFi 2x2 AGN BT4 0 Broadcom 43228 20702 WiFi 43228 2x2 DB AGN BT4 0 20702 NI 23600 10...

Page 243: ...8 10 Test Compatible Components ...

Page 244: ...CHAPTER 9 Online Support Information ...

Page 245: ...9 2 ...

Page 246: ...al Information section users can download information on all of Acer s Notebook Desktop and Server models including Service guides for all models Bios updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed in...

Page 247: ...9 4 Online Support Information ...

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