❑
Troubleshooting
Q1: I long pressed the switch on the Patch, but nothing happened.
A: Please refer to “How to Use- Step 2” on page 13, and make sure the Host
Module have been combined firmly with the Patch.
Q2: After entering the main menu in the App, I pressed “Start recording”,
but the App still stays at the connection screen instead of switches to
the monitoring screen.
A: Please first confirm again that your device OS is supported by this App;
then check if the Bluetooth connection on your device is turned on. Also,
please refer to “LED light indications” section on page 25, to check if the
Host Module is pairing with your mobile device.
Q3: Why do I keep receiving the “connection lost” message while
monitoring?
A: Please keep your mobile device in front of you within 3-m range. If you
still keep receiving this message, please try hanging your mobile device
against your chest.
Q4: What should I do if the Host Module disengages from the Patch
while I’m still wearing the Product?
A: Please refer to “How to Remove the Product” section and remove the
Product from your body, exchange the Patch with a new one, and
following “How to Use” to re-start the monitoring. (Please make sure the
Host Module and the Patch is combined completely.)
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