25
@
Els
Ann-Sophie
DNV 20/05/2015
After
-sales service
Important
:
always accept your delivery. We provide you everything that may be needed.
Something goes wrong?
Let us know as soon as possible!
We are pleased to help you.
You can contact us
Always in written form
By e-mail
By fax
0032 51 27 20 11
By post
Zwaaikomstraat 22, B-8800 Roeselare, Belgium
Please mention external damage on the delivery note of the carrier.
A clear description of the error
Mention the dealer / where you bought the product (if you are customer)
Use the manual or glazing plan and indicate
Mention the serial number of your glass box (e.g. ORDER NO.: 20141138/AB14_1820)
Proof of purchase (of the product)
A copy of the receipt or invoice
A photo
In case of damage and/or any anomaly
“We see broken windows in the glass box”
“The box is dented and/or torn”
“These guarantees are given subject to the state of goods’”
Examples
Please send us the following
