As shown in page 4 and 6 of this manual, the interactive controller has two sets of
buttons, and a main LED indicator. Each different color or flashing mode indicates
different status the headset is in. The two set of buttons are divided by their colors, the
black control-stick controls basic volume and USB acoustics, the blue buttons control
Skype-related functions.
10 TROUBLESHOOTING
AU500 Skype-related feature buttons not responding
This includes any one of the blue buttons - for features like Pop-up, Dial, Hangup, Page
Up, Page Down, Switch Page...etc.
>
User does not have the Skype software installed, or the program has not been turned on:
install the skype program as shown in p.14 of this manual, and double click on its icon
to launch program.
>
USB500 headset not plugged in, or Accutone USB driver not installed:
check to make
sure the USB500 headset is plugged into a working USB port. Accutone strongly
suggests users to install the Accutone USB driver as oppose to the default Microsoft
Windows USB driver. For details to install the Accutone driver, see p.9 of this manual.
>
Middleware program not installed, or install improperly
: install the middleware program
as shown in section p.9 of this manual.
** If the above doesn’t work, it is possible that the Skype software’s external application
pairing has been jammed with an non-functioning middleware application. To clean this
up and re-paired the middleware program with the Skype software, do the following:
>
open up Skype, go to
Tools
, and
Options
, select
Privacy
tab on the left and the
above screen appears. On the bottom label
Related Tasks
, click on
manage other
program’s access to skype
. The above right screen pops up, if you see an entry
with the name CMSKYPE.EXE, select it, and click
Remove
on the right. This will
erase any broken link the middleware has with Skype
>
now
reinstall the middleware program
as in section 10
accutone USB converter - installation guide & user manual
Press the Skype
Pop-Up
button
5
to turn on Skype, if the program is minimized in
standby mode. By default, the Contact page turns up, use buttons
3
and
4
to
select the
contacts
you wish to make the Skype-call to. When highlighted the correct contact,
press button
5
to
dial
the call.
During your call, you can make adjustments to the volume by using the Volume Control
in the middle.
After you’ve completed your call, press button
2
to
hang up
. If you wish to switch to
different Skype pages like
Dial
or
History
, simply press button 1 to switch between them.
4-direction Digital Volume Control
(UP) - Increase Speaker Volume
(DOWN) - Decrease Speaker Volume
(LEFT) - Microphone Mute
(RIGHT) - Speaker Mute
Skype-Related Button 5
Page
Skype Pop-up / Switch
Skype-Related Button 4
Page Up / Up Arrow
Skype-Related Button 3
PageDown / Down Arrow
Skype-Related Button 2
Hang Up
Skype-Related Button 1
Dial
15
16
D
Operation
operating digital audio controller
operating the sound configuration software
TM
operating the Accusound software
Operating your headset.
D1. understanding the controller interface
Troubleshooting
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