part b. troubleshooting.
15
B.2. Troubleshooting - Subsequent Problems
problem
items to check
I can't make it work, what should I do?
B.2
14
part b. troubleshooting.
B.2
I can't make it work, what should I do?
troubleshooting.
B.2. Troubleshooting - First Time Installation
problem
items to check
troubleshooting.
*For problems not listed in the above section, please try to refer to
FAQ:troubleshooting
section in
our website - http://www.accutone.com.hk.
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Check to make sure you have a standard C-battery
inserted in the amplifier, as power is required.
Have you selected the proper pin-alignment settings from
the configuration switch located in the bottom of the A30?
Make sure the handset button is not pressed.
If your telephone has a headset button, press the headset
button or lift up the handset from its cradle.
Try to turn the speaker volume up a bit by rotating the
rotatory volume control.
Is your headset properly connected to the amplifier, make
sure it’s plugged into the frontmost jack on the bottom of
the amplifier.
If all fails, contact your local distributor for another model
of amplifier, as your telephone may not be compatible with
the A30 amplifier.
Make sure the Mute button is not pressed down.
Check to see if the Microphone Volume is set too low, the
microphone volume adjustment is made from the bottom
of the amplifier.
It’s possible that the battery has ran out, try replacing new
batteries.
Select through the microphone selector for a better
setting.
The Microphone Volume Control is set too high or the
Reception Volume Control is set too high, reduce either
one or both for the perfect settings.
The A30 amplifier is designed for optimal performance for
the majority of the telephone models, but for some
telephone models the microphone gain level is too low for
the headset. Contact your local distributor for assistance.
I hooked everything
up exactly as
suggested, but there
is still no response
from my A30 Sigma
unit.
My Caller cannot
hear me at all or
cannot hear me very
well.
I hear my voice too
loud and there is a
squealing sound.
The other end
cannot hear me well
no matter which mic
setting I choose.
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Make sure all the cables are properly hooked up, especially
the patch cable connecting the amplifier with the
telephone terminal.
Then, check to make sure there is battery or else you
should replace new batteries.
Now make sure there is signal coming from the telephone,
you can test this by selecting Handset/headset Switch to
HANDSET and pick up the handset to check if there is a
dial-tone. If no, then the problem is with the telephone or
the network; if yes, then un-press the handset button, if
there’s still no signal, then the headset has become
defective. Contact your local distributor for headset
replacements
Make sure you change your batteries every few months, as
mic-transmission may be affected if the power voltage is
dropped to a certain level.
Even with low-battery, the amplifier will not drop any
reception signal (speaker side), so if you hear interruptions
to the speaker side, make sure the headset plug is
fastened, also the Quick Disconnector is firmly connected.
Telephone calls made to different systems and locations
may vary in their reception level. To reduce breathing
sound, you should keep the foam windscreen attached to
the microphone on your Accutone headset, or adjust the
Microphone Volume according to different calls.
The Voice-Enhancement feature is used to reduce back-
ground noise from the caller. It works by flattening out the
sound frequency on the loudspeaker, so it’s normal that
the caller’s voice becomes “flattened”. You should be able
to hear them better even in a very noisy environments.
The device was
working fine, but
after a prolonged
period of inactivity,
it has no response
when I turn it on.
During a telephone
conversation, the
voice transmission
or reception
suddenly ceased.
The caller can hear
my breathing sound,
and the noise is too
loud.
When pressed the
voice-enhancement
button the caller’s
voice becomes very
strange.
