Appendices
User Guide
Page 6-2
Appendix A: FAQs
1. Q: Host and RAID system are connected and up, but I cannot find any controller in
RAIDGuardX > Add Controller console.
A:
a. Make sure the Thunderbolt 3 is valid
b. Make sure the PCIe host is connecting to SAN port of Z2M or C2M
c. Check all hardware connections between host and RAID (Link LED is up)
d. Have a host reboot to restart RAIDGuardX server.
e. Re-install the installer (driver and GUI) again.
2. Q: After creating an array in RAIDGuardX, the volume doesn
’t appear on the host?
A:
Check in Option of RAIDGuardX, if the [LUN Map] and [LUN Connect] is set.
3.
Q: Why doesn’t the performance reach the expected levels while testing the A12T3-
Share? Why isn't the performance steady enough?
A:
If the performance is unsteady or not achieving the expected level, following reasons
could be the cause.
a. some of hard drives does not work well.
b. too many fragmented data.
To replace problematic drives and try to run defragment function of file system to rearrange
fragmented data.
4. Q: Insert a drive, RAID system start warning with 3 short beeps, the drive
’s status is
locked on RAIDGuardX, why?
A:
The drive could be initialized in other Accusys product and it contains a portion of a RAID
configuration and data. If the data isn
’t important you can unlock the drive in
GUI>Options>Unlock.
5. Q: How can I make sure my MacOS has probably installed driver and recognized
volume?
A:
Click on
About This Mac
and click on the
More Info…
button, then Click on the
System
Report…
button. Normally, MacOS will recognize RAID system as Fibre device, under the
Hardware
category, click on
Fibre Channel
to bring up information. If there is a volume
created, a
SCSI logical unit
will be listed under
Fibre Channel Domain
.
Summary of Contents for A12T3-Share
Page 1: ...A12T3 Share User Guide Accusys Storage Ltd Version V1 1...
Page 7: ...1 Introduction User Guide 1 Introduction of Shareable Thunderbolt RAID System...
Page 14: ...2 Preparation User Guide 2 Prepare to Install the A12T3 Share...
Page 17: ...3 Installation User Guide 3 Install the A12T3 Share...
Page 25: ...4 How to Use User Guide 4 RAIDGuardX...
Page 49: ...5 RAID User Guide Page 4 24 2 Check the Confirm box and click Unlock Drive...
Page 52: ...5 RAID User Guide Page 4 27 3 Display test result on Event page Spare disks Array Member disks...
Page 53: ...5 RAID User Guide 5 RAID Overview...