30
31
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSES
POSSIBLE SOLUTION
The Remote Control
cannot power on
Are the batteries exhausted?
Replace the batteries.
Are the batteries installed correctly?
Insert the batteries observing polarity.
Stimulation weak
or cannot feel any
stimulation
Electrodes are dried out or dirty.
Replace with new electrodes.
Electrodes do not stick to skin well.
Replace with new electrodes.
Stimulation is
uncomfortable
Intensity is too high
Decrease intensity.
Electrodes are too close together.
Reposition electrodes to be at least 2 inches apart.
Electrode active area size is too small.
Replace electrodes with ones that have an active area
no less than 2 in x 2 in.
Is the device being operated according to
the manual?
Please check the manual before use.
PROBLEM
POSSIBLE CAUSES
POSSIBLE SOLUTION
Stimulation is
ineffective
Improper electrode pad placement.
Reposition electrode.
Unknown
Contact clinician.
The skin becomes
red and/or you feel
a stabbing pain
Using electrodes on the same site every time. Reposition the electrodes. If at any time you feel pain
or discomfort, stop use immediately.
Electrodes do not adhere to the skin properly. Ensure the electrodes are securely adhered to the skin
or replace electrodes.
The electrodes are dirty.
Clean the electrodes according to description in this
manual or replace with new electrodes.
The surface of the electrode is scratched.
Replace with new electrodes.
Output current stops
during therapy
The electrodes come off the skin.
Turn off the device and place the electrodes on again,
or replace with new electrodes.
The lead wire is disconnected.
Turn off the device and connect the lead wire.
The batteries’ power has been exhausted.
Replace with new batteries.
ACRL3100_Manual_03.indd 30-31
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