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7
Maintenance and Troubleshooting
Display
Action
The meter will
not turn on or
the display is
blank.
• Batteries are dead. Insert new batteries.
• Display is damaged. Contact the ACCU-CHEK Customer Care Service Center.
• Meter is defective. Contact the ACCU-CHEK Customer Care Service Center.
• Extreme temperatures. Move the meter to a more temperate area.
Battery power is low. Change the batteries soon.
The meter is in set-up mode, waiting for you to change or confirm settings.
The meter is ready for you to insert a test strip.
The meter is ready for a drop of blood or control solution.
Blood glucose may be higher than the measurement range of the system. See Chapter 4,
Unusual Blood Glucose Results.
Blood glucose may be lower than the measurement range of the system. See Chapter 4,
Unusual Blood Glucose Results.
A general marker was assigned to this test result.
Blood glucose is below the defined hypoglycemic (low blood glucose) level. See Chapter 4,
Unusual Blood Glucose Results.
A pre-meal marker was assigned to this test result.
Display and Error Messages
WArNINg
Never make therapy decisions based on an error message.
If you have any concerns or see any other error display, contact the ACCU-CHEK Customer Care Service
Center at 1-800-858-8072.
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