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2.6
Test the device
Once you have connected the VAL100 to the mounting plate, you can test the validator. Refer to the
User Guide provided by the System Integrator for instructions on how to test the validator. If the
device fails to respond when connected, refer to the
Troubleshooting
section in this document.
2.7
Troubleshooting
If the VAL100 does not appear to be working, refer to the following table to help identify and resolve
the problem. For further assistance, contact
Customer Support
Alternatively, use the
Contact Customer Support
page on the Access-IS website.
Note: Do not attempt to disassemble the VAL100 if it does not operate correctly. Any attempt to do
so may be dangerous and will invalidate the warranty.
Table 3: Troubleshoot the VAL100
Problem
Solution
VAL100 not transmitting data to host
Check that all cable connections between the VAL100
and host are secure and are correctly wired.
Ensure that the unit has power.
VAL100 cannot scan ticketing media
Ensure that the unit is configured to read the media that
you are scanning.
If scanning a document, ensure that the print quality is
good.
If scanning a barcode on a mobile phone, ensure that
you set the screen backlight on the phone to its
brightest setting.
2.8
Maintenance
2.8.1 Cleaning
Clean the glass with a lint-free cloth. If the glass is dirty, wipe the glass with a lint-free cloth
moistened with isopropyl alcohol or use an alcohol wipe.
Do not use abrasive cleaners.
2.8.2 Storage
Store the unit in its original box, at a temperature of -30°C to 70°C.
