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ARS-2018/2018E Manual
Chapter 4 Troubleshooting
If you have any problem in using ARS-2018/2018E, you can try to solve it by refer-
ring to the methods below. But if you still cannot solve, fill in the technical support
form at the end of the manual, and send to us.
1. SCSI card could not detect Mirror Smart
l
Confirm if Mirror Smart and every hard drive were connected well, and the
power switch is ON.
l
Confirm if Mirror Smart was connected firmly to the SCSI card by the SCSI
cable.
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Confirm if a terminator was added to the end of the SCSI bus.
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Confirm if the ID of Mirror Smart and that of every SCSI device are unique.
2. SCSI card detected an unknown device or a wrong HDD
Usually it is because that Mirror Smart hasn’t connected with any hard drive.
If the system shows wrong HDD, perhaps the SCSI cable is bad, or the
hard drive is not in the support list. Visit ACARD’s Web site to get the latest
support list, or update to the latest firmware of Mirror Smart to support.
