Appendix
The Orbit button will turn
Red
and stop grinding when the motor encounters an issue. The
following are some instructions for basic troubleshooting:
1. Turn off the main power and adjust the dial towards a coarser grind. Try restarting the grinder.
2. If step 1 does not fix the issue, please follow our cleaning steps and clean the Orbit
thoroughly. Make sure there are no foreign substances in the bean chamber before restarting
the grinder.
3. If the Red light persists, please contact our customer support service for further assistance.
Q1: What is the “seasoning” of burrs, and why is it important?
A: The seasoning of burrs is a process that occurs over time as the burrs grind coffee. After
a certain period, the grind particles become more consistent, which contributes to a better
brewing result. The amount of time it takes for burrs to become seasoned can vary based on
different factors such as usage and the type of beans being used.
Q2: Can I adjust the touch point to 0 on the dial?
A: No, it’s not possible to match the touch point to 0 on the dial because each grinder is built to
match the specific burr set it is using. However, we have designed the detent ring to help users
mark their own zero point or touch point for future reference.
Q3: Does the dosing cup magnet affect scale readings?
A: The dosing cup magnet can affect the readings, but this does not impact the weighing after
you perform a tare. The weight result will remain accurate and consistent.
Q4: What could be causing a rubbing sound in my grinder?
A: The rubbing sound could be caused by particles stuck between the burrs or by the burrs
touching each other at very fine settings.
Q5: What could cause a “chirping sound” from the grinder besides the burr “touching
point”?
A: The chirping sound could be due to particles from previous grind sessions. You can try
running the grinder and rotating the dial slightly past the marked touch point, then back to
coarser grind settings.
Q6: Is it normal for the Orbit to have a delay when starting?
A: Yes, the Orbit takes about 1-2 seconds to wake up after being on standby for a long period of
time. We are working on improving this user experience.
Q7: What if grinds are coming out of the adjustment dial?
A: In the long run, there might be some grinds coming out rarely, but this is unavoidable. When
this happens, clean the dial ring by opening up the front cap, and it will resolve the issue.
Q8: How does the Orbit perform in terms of retention?
A: The Orbit is designed as a low retention grinder, usually with less than 0.1 grams of retention
from dose to dose. We have made adjustments and improvements to the knocker, breaker, and
dosing cup pad to ensure consistent removal of retention.
Troubleshooting
Common Problems
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