Part number 20219, Rev 0
11
PROBLEM:
POSSIBLE CAUSE / SOULTIONS:
Moisture collects inside
Door gasket is not sealing properly. Check for debris,
cracks, and items passing through door at the gasket.
The refrigerator or freezer is facing a doorway or is
underneath of air conditioning vent. Relocate the unit or
redirect air vent.
Too many door openings. Minimize time door is open.
Hot, humid weather increases condensation.
Make sure there is a water trap (U-shaped loop) in the
drain tube near the compressor. This will “trap” a small
amount of water in the loop and prevent air from
entering the chamber through the tube.
Moisture collects on outside
surface
Hot, humid weather increases condensation.
As humidity decreases, moisture will disappear.
The display shows “SO” and
the compressor does not run
The temperature sensor is open. Call for service.
The display shows “SC” and
the compressor does not run
The temperature sensor is shorted. Call for service.
The display shows “HH” and
the compressor does not run
The ambient temperature is above 40C/104F. Stop using
immediately.
The display shows “LL” and the
compressor does not run
The ambient temperature is below -40C/-40F. Stop using
immediately.
MOISTURE DURING THE SUMMER SEASON
The amount of moisture, condensation, or high humidity related issues increase during the summer
and, in most cases, will self-resolve when the weather cools down. Please note a refrigeration
system does NOT generate moisture or water but simply condenses the moisture that is already in
the chamber. Keeping the unit in an air conditioned, low humidity space will resolve many issues.
Other things you should check
1.
Location of the refrigerator (See Quick Troubleshooting Guide above)
2.
Door sealing and frequency of door opening event (See Quick Troubleshooting Guide above)
3.
Make sure there is a water trap (U-shaped loop) in the drain tube near the end. This will
“trap” a small amount of water in the loop and prevent air from entering the chamber
through the tube.
BEFORE CALLING THE MANUFACTURER’S TECHNICAL SUPPORT DEPARTMENT,
please have the
unit’s model and serial number ready as well as the problem description. The model and serial
number is located on the serial tag which can be found on the interior left upper wall of the
unit.
