14
Problem Solving
PROBLEM
POSSIBLE PROBLEM
POSSIBLE SOLUTION
The indicator light is
not working
1. The unit may not be
plugged in properly/the
fuse or breaker may not
be working.
1. Verify the unit is plugged securely into an approved
electrical outlet and that the fuse or breaker is functioning
properly.
There is a peculiar
smell coming from
the unit
1. First time using
product.
1. If this is the first time you are using the mop, continue
using the product. The smell may be due to new parts
being heated up for the first time.
2. This is not the first
time the product has
been used.
2. Discontinue use if problem persists and contact
Customer Services using the details on the next page.
There is a
‘clicking/bubbling/rat
tle’ noise coming
from the steam mop
when in use
1. This is a normal occurrence due to the construction of
the product and its operational functionality.
The mop pad is not
picking up dirt
1. The mop pad is
saturated and needs
washing.
1. Wash the mop pad, following cleaning and care
instructions on page 11 of the instruction manual
provided.
Parts have
broken/need
replacing
1. Either the water tank
cap, mop pad, carpet
glider, filler cup or handle
have broken or been lost.
1. Call customer services or visit the website detailed at
the bottom of this page.
2. None of the above
have broken but another
part has.
2. Discontinue use and contact customer services using the
details on the bottom of this page.
I have lost the
instruction manual
provided
1. The instruction manual
has been lost or
misplaced.
1. It is important to have a copy of the instruction manual.
Visit www.productcareuk.com or contact customer
services using the details provided on the bottom of this
page.
We’re here should you need us.
For Customer Services & Spare Parts please call 0845 209 7461
Opening times: Monday - Friday 8am – 6pm & Saturday 9am – 1pm
Or visit us at www.productcareuk.com
Summary of Contents for ASM2001
Page 20: ...Model number ASM2001 R3b...
