18
I-G31
•
Memory brand:
Type in the brand and model name of your memory module.
Example: Memory brand: Kingston (KVR533D2N4/1G)
•
Memory size:
Type in the size of your memory module.
Example: 512M* 4PCS
•
Memory configuration:
Type in the memory configuration in BIOS setting.
Example: Memory Timing: 2.5-3-3-7 @533MHz
•
Graphics information:
Note Graphics card’s brand, model and driver version
•
Graphics card:
Type in the brand and model name of your graphics card.
Example: ATI RADEON X850 XT PE
•
Graphics driver version:
Type in the driver version of your graphics card
Example: Catalyst 5.12V
•
Power supply maker:
Type in the brand and model name of your power supply
unit.
•
Power supply wattage:
Type in the power wattage of your power supply unit.
•
Storage devices:
Type in the brand and specifications of your HDD drive and
quantity. Specify if it was inserted on IDE (Master or Slave) or SATA ports, including
the RAID allocation status.
Example 1: WD Caviar WD600 60GB (on IDE2 master), Maxtor DiamondMax 10
SATA 300GB (on SATA 3)
Example 2: Maxtor DiamondMax 10 SATA 300GB *2 (on SATA 3, SATA 4 RAID 1)
•
Optical devices:
Type in the brand and specifications of your optical drives and
quantity. Specify if it was inserted on IDE (Master or Slave) or SATA ports.
•
Other devices:
Indicate which add-on cards or USB devices you are
absolutely sure
relate to the problem. If you cannot identify the problem’s origin, indicate all the
add-on cards or USB devices inserted on your system.
Example: AHA 29160 (on PCI 2), Sandisk Cruzer mini 256MB USB Flash-disk.
•
Operating system
: Indicate which OS and language version
Example: Microsoft Windows XP SP2, English version
Example: Microsoft Media Center Edition 2005, Korean version
•
Problem description:
Describe the problem of your system configuration. Indicate
the steps to duplicate problem if possible.
See the blank Technical Support Form, or visit our website to fill in the form on line
(
http://www.abit.com.tw/page/en/contact/technical.php
Q. Is the motherboard dead? Do I need to return it to where I bought from or go
through an RMA process?
A: After you have gone through the troubleshooting procedures, yet the problem still exists,
or you find an evident damage on the motherboard, please contact our RMA center.
(
http://www2.abit.com.tw/page/en/contact/index.php?pFUN_KEY=18000&pTITLE_IMG
4.3.2 Technical Support Form
Region:
E-mail:
First name:
Last Name:
Subject:
Motherboard:
BIOS Version:
CPU:
Memory brand:
Memory size:
Memory configuration:
Graphics card:
Graphics driver
version:
Power supply maker:
Power supply wattage:
Storage devices:
Optical devices:
Other devices:
Operating system:
Problem description:
