Err
or
Messages
CHAPTER 8
Understanding &
Troubleshooting
Error Messages
There are times when error messages may show on your
meter’s display window.
In the next few pages, we describe the error messages
that may show on your meter’s display window, what
they mean, and what you need to do.
Temperature is too
hot or too cold for
the system to work
properly.
•
Move your meter
and test strips to
a location where
the temperature
is appropriate and
monitor again with
a new test strip. You
may have to wait
for your meter to
adjust to the new
temperature. Refer
to your test strip
instructions for use
for the appropriate
operating range.
•
If the error message
appears again, contact
Customer Service.
Message
What It
What You
Means
Need to Do
Message
What It
What You
Means
Need to Do
Meter error.
There may be a
problem with the
test strip.
Blood glucose
result may be too
high to be read by
the system.
OR
There may be a
problem with the
blood glucose or
blood β-Ketone
test strip.
•
Turn the meter off,
then repeat previous
monitoring steps.
•
If the error message
appears again, contact
Customer Service.
•
Review the monitoring
instructions.
•
Monitor again with a
new test strip.
•
If the error message
appears again, contact
Customer Service.
•
Monitor again with
a new test strip.
•
If the error
message appears
again, contact
your healthcare
professional
immediately.
Err
or
Messages
48
47
Questions? Call
Customer Support:
UK: 0500 467 466
Ireland: 1800 776633
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