29
Issue
The System Controller is not detected on the wireless connection screen.
CONTINUE
is grey and
you cannot confirm the HeartMate Touch Wireless Adapter number.
Resolution
1. Make sure the System Controller power cables are securely connected to the Power Module
patient cable.
2. Make sure the Power Module patient cable is connected to the Power Module.
If the System Controller
is
securely connected:
1. Quit the HeartMate Touch App.
a. Double-click the Home button to show your most recently used apps.
b. Swipe right or left to find the app that you want to close.
c.
Swipe up on the app's preview to close the app.
2. Gently pull the HeartMate Touch Wireless Adapter from the Power Module socket.
3. Insert the HeartMate Touch Wireless Adapter back in to the Power Module socket.
4. Restart the App and connect the HeartMate Touch Wireless Adapter to the Tablet for use with the
HeartMate Touch App.
If the issue is not resolved with the above steps, perform the steps below:
5. Press and hold the Top (or Side) button until the power off slider appears.
6. Drag the slider to turn your device completely off.
7. After your device turns off, press and hold the Top (or Side) button again until you see the Apple‡
logo.
8. Once device turns on, perform steps 2-4 above.